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person:"Helmig, Bernd"
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Beziehungsmarketing
48
Relationship marketing
48
Lieferantenmanagement
22
Supplier relationship management
22
Customer satisfaction
20
Kundenzufriedenheit
20
Confidence
16
Vertrauen
16
B-to-B-Marketing
11
Business-to-business marketing
11
Hospital
11
Krankenhaus
11
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9
Germany
9
commitment
9
satisfaction
9
Arbeitszufriedenheit
8
Job satisfaction
8
trust
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Qualitätsmanagement
7
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6
Selling
6
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Verkauf
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coordination
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relationship marketing
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South Africa
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Südafrika
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English
33
German
15
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Helmig, Bernd
Svensson, Göran
Bruhn, Manfred
124
Homburg, Christian
111
Kumar, V.
81
Huber, Frank
56
Verhoef, Peter C.
55
Han, Heesup
53
Bauer, Hans H.
51
Herrmann, Andreas
50
Stauss, Bernd
48
Piller, Frank T.
46
Hollebeek, Linda D.
45
Krafft, Manfred
42
Palmatier, Robert W.
40
Gil Saura, Irene
37
Mattila, Anna S.
37
Hippner, Hajo
34
Smith, Alan D.
33
Stock-Homburg, Ruth
33
Eggert, Andreas
32
Van den Poel, Dirk
32
Wiedmann, Klaus-Peter
32
Wilde, Klaus D.
32
Grönroos, Christian
31
Mittal, Vikas
31
Thaichon, Park
31
Kleinaltenkamp, Michael
30
Neslin, Scott A.
30
Prentice, Catherine
30
Reichwald, Ralf
30
Belz, Christian
29
Georgi, Dominik
29
Töpfer, Armin
29
Evanschitzky, Heiner
28
Loureiro, Sandra Maria Correia
28
Matzler, Kurt
28
Payne, Adrian
28
Reinartz, Werner J.
28
Sheth, Jagdish N.
28
Grewal, Dhruv
27
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The journal of business & industrial marketing
5
International journal of procurement management
4
Journal of business-to-business marketing
4
Freiburger betriebswirtschaftliche Diskussionsbeiträge
3
International journal of business excellence
3
International journal of business excellence : IJBEX
2
Marketing intelligence & planning
2
Working papers / Faculté des Sciences Economiques et Sociales, Université de Fribourg
2
African journal of economic and management studies : AJEMS
1
Aktuelle Forschungsfragen im Dienstleistungsmarketing : [Workshop Dienstleistungsmarketing 2008]
1
Die Betriebswirtschaft : DBW
1
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
1
European business review
1
Handbuch Produktmanagement : Strategieentwicklung - Produktplanung - Organisation - Kontrolle
1
International journal of business governance and ethics : IJBGE
1
International journal of contemporary hospitality management
1
International journal of electronic customer relationship management : IJECRM
1
International journal of logistics economics and globalisation
1
International journal of nonprofit & voluntary sector marketing
1
Journal of business research : JBR
1
Journal of contemporary marketing science
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Journal of service research : JSR
1
Krankenhausmanagement 2000
1
Management im Gesundheitswesen
1
Management im Gesundheitswesen : das Lehrbuch für Studium und Praxis
1
Management von Kundenbeziehungen : Perspektiven - Analysen - Strategien - Instrumente : Manfred Bruhn zum 60. Geburtstag
1
South African journal of economic and management sciences
1
Wertorientiertes Management im Gesundheitswesen : [basiert auf Redebeiträgen der Autoren zum Symposium "Der Wert von Informationen im Gesundheitswesen - Wert und Wertschöpfung im Krankenhaus", das im Juni 2003 unter der Federführung des Lehrstuhls für Allgemeine Betriebswirtschaftslehre, Public & Nonprofit Management an der Universität Mannheim durchgeführt wurde]
1
Zeitschrift für öffentliche und gemeinwirtschaftliche Unternehmen : ZögU ; zugleich Organ des Bundesverbandes Öffentliche Dienstleistungen - Deutsche Sektion des CEEP
1
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ECONIS (ZBW)
48
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1
Precursors and outcomes of perceived value in B2B banking services : a nomological framework
Zietsman, Mariëtte Louise
;
Mostert, Pierre
;
Svensson, …
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
4
,
pp. 330-353
Persistent link: https://www.econbiz.de/10014422300
Saved in:
2
Salespeople's sales performance skills in B2B of services firms : a cross-industrial study
Høgevold, Nils
;
Rodríguez, Rocío
;
Svensson, Göran
; …
- In:
European business review
36
(
2024
)
2
,
pp. 201-224
Persistent link: https://www.econbiz.de/10014513321
Saved in:
3
The antecedents and outcomes of micro-enterprise business banking customers' relationship satisfaction
Merwe, Michelle Caroline van der
;
Mostert, Pierre
; …
- In:
Journal of business-to-business marketing
31
(
2024
)
1
,
pp. 27-42
Persistent link: https://www.econbiz.de/10014514694
Saved in:
4
The impact of the relationship commitment and customer integration on supply chain performance
Ruzo-Sanmartín, Emilio
;
Abousamra, Alaa Abdelaziz
; …
- In:
The journal of business & industrial marketing
38
(
2023
)
4
,
pp. 943-957
Persistent link: https://www.econbiz.de/10014227519
Saved in:
5
A nomological framework of antecedents and postcedents to satisfaction in purchase and sales business relationships
Guan, Jyh-Liang
;
Lee, Tzong-ru
;
Mostert, Pierre
; …
- In:
Journal of contemporary marketing science
6
(
2023
)
1
,
pp. 46-63
Persistent link: https://www.econbiz.de/10014301512
Saved in:
6
The role of trust and commitment as mediators between economic and non-economic satisfaction in sales manager B2B relationships
Ferro-Soto, Carlos
;
Padin, Carmen
;
Svensson, Göran
; …
- In:
The journal of business & industrial marketing
38
(
2023
)
1
,
pp. 235-251
Persistent link: https://www.econbiz.de/10013539060
Saved in:
7
A sequential logic model between sales performance and salesperson satisfaction in B2B markets
Rodríguez, Rocío
;
Høgevold, Nils
;
Otero-Neira, Carmen
; …
- In:
The journal of business & industrial marketing
37
(
2022
)
1
,
pp. 180-194
Persistent link: https://www.econbiz.de/10012797127
Saved in:
8
Validating the sequential logic of quality constructs in seller-customer business relationships : antecedents, mediator and outcomes
Høgevold, Nils M.
;
Rodríguez, Rocío
;
Svensson, Göran
; …
- In:
Journal of business-to-business marketing
29
(
2022
)
1
,
pp. 43-67
Persistent link: https://www.econbiz.de/10013178123
Saved in:
9
Balancing reactions and actions between service receivers and service providers to resolve service failures
Magaña Carrillo, Irma
;
Svensson, Göran
;
Otero-Neira, …
- In:
International journal of business excellence : IJBEX
26
(
2022
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10013198109
Saved in:
10
Virtue ethics in buyer-supplier relationships : a South African study
Mpinganjira, Mercy
;
Roberts-Lombard, Mornay
;
Svensson, …
- In:
International journal of business governance and ethics …
15
(
2021
)
3
,
pp. 285-302
Persistent link: https://www.econbiz.de/10012596413
Saved in:
11
META-RELQUAL in business relationships : a sales perspective
Høgevold, Nils M.
;
Svensson, Göran
;
Mostert, Pierre
; …
- In:
International journal of business excellence : IJBEX
23
(
2021
)
4
,
pp. 472-497
Persistent link: https://www.econbiz.de/10012514080
Saved in:
12
Antecedents and outcomes of satisfaction in buyer-supplier relationships in South Africa : a replication study
Roberts-Lombard, Mornay
;
Mpinganjira, Mercy
;
Svensson, …
- In:
South African journal of economic and management sciences
20
(
2017
)
1
,
pp. 1-14
Persistent link: https://www.econbiz.de/10011778254
Saved in:
13
Precursors and outcomes of satisfaction in seller-customer business relationships : a sales perspective
Høgevold, Nils M.
;
Svensson, Göran
;
Mpinganjira, Mercy
- In:
International journal of procurement management
13
(
2020
)
4
,
pp. 531-552
Persistent link: https://www.econbiz.de/10012254622
Saved in:
14
Validating trust and commitment as mediators between economic and non-economic satisfaction in Puerto Rican buyer-supplier relationships
Sosa Varela, Juan Carlos
;
Svensson, Göran
; …
- In:
International journal of procurement management
12
(
2019
)
4
,
pp. 391-409
Persistent link: https://www.econbiz.de/10012138468
Saved in:
15
A validation of META-RELQUAL under South African micro-enterprise banking customers
Mostert, Pierre
;
Zietsman, Mariette
;
Svensson, Göran
- In:
International journal of business excellence
18
(
2019
)
4
,
pp. 549-569
Persistent link: https://www.econbiz.de/10012145702
Saved in:
16
Validating the relationship between trust, commitment, economic and non-economic satisfaction in South African buyer-supplier relationships
Mpinganjira, Mercy
;
Roberts-Lombard, Mornay
;
Svensson, …
- In:
The journal of business & industrial marketing
32
(
2017
)
3
,
pp. 421-431
Persistent link: https://www.econbiz.de/10011662279
Saved in:
17
Validity and reliability of satisfaction as a mediator between quality constructs in manufacturer-supplier relationships through time and across contexts
Padin, Carmen
;
Ferro, Carlos
;
Svensson, Göran
- In:
Journal of business-to-business marketing
24
(
2017
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011674235
Saved in:
18
Trust and commitment as mediators between economic and non-economic satisfaction in manufacturer-supplier relationships
Ferro, Carlos
;
Padin, Carmen
;
Svensson, Göran
;
Payan, …
- In:
The journal of business & industrial marketing
31
(
2016
)
1
,
pp. 13-23
Persistent link: https://www.econbiz.de/10011539306
Saved in:
19
The precursor role of cooperation, coordination, and relationship assets in a relationship model
Payan, Janice M.
;
Hair, Joseph F.
;
Svensson, Göran
; …
- In:
Journal of business-to-business marketing
23
(
2016
)
1
,
pp. 63-79
Persistent link: https://www.econbiz.de/10011496548
Saved in:
20
META-RELQUAL construct validation : a South African study
Mpinganjira, Mercy
;
Svensson, Göran
;
Mysen, Tore
- In:
African journal of economic and management studies : AJEMS
6
(
2015
)
4
,
pp. 453-465
Persistent link: https://www.econbiz.de/10011525625
Saved in:
21
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
Saved in:
22
"Antecedents" and "postcedents" in relation to satisfaction in Norwegian business relationships
Mysen, Tore
;
Svensson, Göran
;
Rindell, Anne
; …
- In:
International journal of procurement management
8
(
2015
)
5
,
pp. 627-642
Persistent link: https://www.econbiz.de/10011593580
Saved in:
23
Satisfaction as a mediator between quality metrics in manufacturer-supplier relationships
Rindell, Anne
;
Svensson, Göran
;
Mysen, Tore
; …
- In:
International journal of business excellence
7
(
2014
)
1
,
pp. 16-27
Persistent link: https://www.econbiz.de/10011482011
Saved in:
24
Segmenting nonprofit stakeholders to enable successful relationship marketing : a review
Rupp, Christine
;
Kern, Sarah
;
Helmig, Bernd
- In:
International journal of nonprofit & voluntary sector …
19
(
2014
)
2
,
pp. 76-91
Persistent link: https://www.econbiz.de/10010520445
Saved in:
25
Why do donors donate? : examining the effects of organizational identification and identity salience on the relationships among satisfaction, loyalty, and donation behavior
Boenigk, Silke
;
Helmig, Bernd
- In:
Journal of service research : JSR
16
(
2013
)
4
,
pp. 533-548
Persistent link: https://www.econbiz.de/10010203502
Saved in:
26
A validation of inputs and outputs of satisfaction in business-to-business relationships through a Nordic comparison
Rindell, Anne
;
Mysen, Tore
;
Svensson, Göran
; …
- In:
International journal of procurement management
6
(
2013
)
4
,
pp. 424-443
Persistent link: https://www.econbiz.de/10010207623
Saved in:
27
Kundenmanagement in Krankenhäusern
Helmig, Bernd
;
Winter, Vera
;
Graf, Alexander
- In:
Management im Gesundheitswesen : das Lehrbuch für …
,
(pp. 185-200)
.
2013
Persistent link: https://www.econbiz.de/10009690810
Saved in:
28
Validation of a META-RELQUAL construct through a Nordic comparative study
Svensson, Göran
;
Mysen, Tore
;
Rindell, Anne
; …
- In:
Marketing intelligence & planning
31
(
2013
)
1
,
pp. 72-87
Persistent link: https://www.econbiz.de/10009722447
Saved in:
29
Properties of quality constructs in Canadian business relationships
Hutchinson, David
;
Singh, Jang
;
Svensson, Göran
; …
- In:
International journal of business excellence
5
(
2012
)
4
,
pp. 429-443
Persistent link: https://www.econbiz.de/10009576395
Saved in:
30
Antecedents and postcedents of satisfaction in business relationships in Canada
Hutchinson, David
;
Singh, Jang
;
Svensson, Göran
; …
- In:
International journal of logistics economics and …
3
(
2011
)
4
,
pp. 189-209
Persistent link: https://www.econbiz.de/10009502619
Saved in:
31
Causes and outcomes of satisfaction in business relationships
Mysen, Tore
;
Svensson, Göran
;
Payan, Janice M.
- In:
Marketing intelligence & planning
29
(
2011
)
2
,
pp. 123-140
Persistent link: https://www.econbiz.de/10009156913
Saved in:
32
Balancing the sequential logic of quality constructs in manufacturing-supplier relationships : causes and outcomes
Svensson, Göran
;
Mysen, Tore
;
Payan, Janice
- In:
Journal of business research : JBR
63
(
2010
)
11
,
pp. 1209-1214
Persistent link: https://www.econbiz.de/10008696668
Saved in:
33
Management von Nonprofit-Beziehungen : ein Service Value Chain-orientierter Ansatz
Boenigk, Silke
;
Helmig, Bernd
- In:
Management von Kundenbeziehungen : Perspektiven - …
,
(pp. 229-249)
.
2010
Persistent link: https://www.econbiz.de/10003934318
Saved in:
34
Kundenmanagement in Krankenhäusern
Helmig, Bernd
;
Graf, Alexander
- In:
Management im Gesundheitswesen
,
(pp. 163-176)
.
2009
Persistent link: https://www.econbiz.de/10003910981
Saved in:
35
Zur Rolle des Konstrukts Identifikation zur Erklärung von Spendenbeziehungen : eine qualitative Untersuchung
Michalski, Silke
;
Helmig, Bernd
- In:
Aktuelle Forschungsfragen im Dienstleistungsmarketing : …
,
(pp. 237-251)
.
2008
Persistent link: https://www.econbiz.de/10003787044
Saved in:
36
What do we know about the identity salience model of relationship marketing success? : a review of the literature
Michalski, Silke
;
Helmig, Bernd
- In:
Journal of relationship marketing : innovations & …
7
(
2008
)
1
,
pp. 45-63
Persistent link: https://www.econbiz.de/10003762584
Saved in:
37
Markentreue, Wiederkauf- und Wechselverhalten
Tscheulin, Dirk K.
;
Helmig, Bernd
- In:
Handbuch Produktmanagement : Strategieentwicklung - …
,
(pp. 539-559)
.
2007
Persistent link: https://www.econbiz.de/10003510518
Saved in:
38
Cause related marketing : commercialism or altruism ; finding the balance?
Svensson, Göran
;
Wood, Greg
- In:
International journal of electronic customer …
1
(
2007/08
)
3
,
pp. 231-241
Persistent link: https://www.econbiz.de/10003754354
Saved in:
39
Von der Marktforschung zur Kundenintegration im Krankenhausmanagement
Helmig, Bernd
-
2004
Persistent link: https://www.econbiz.de/10002062240
Saved in:
40
Von der Marktforschung zur Kundenintegration im Krankenhausmanagement
Helmig, Bernd
- In:
Wertorientiertes Management im Gesundheitswesen : …
,
(pp. 17-31)
.
2004
Persistent link: https://www.econbiz.de/10002188542
Saved in:
41
Indirekte Kundenbeziehungen im Dienstleistungsbereich - dargestellt am Beispiel von Patienteneltern-Krankenhausbeziehungen
Helmig, Bernd
- In:
Die Unternehmung : Swiss journal of business research …
57
(
2003
)
1
,
pp. 63-84
Persistent link: https://www.econbiz.de/10001737796
Saved in:
42
Indirekte Kundenbeziehungen im Dienstleistungsbereich : dargestellt am Beispiel von Patienteneltern-Krankenhausbeziehungen
Helmig, Bernd
-
2002
Persistent link: https://www.econbiz.de/10001705589
Saved in:
43
Qualität von Krankenhausleistungen und Kundenbeziehungen : das Beispiel "Ambulante Krankenhausbehandlung von Kindern"
Helmig, Bernd
;
Dietrich, Martin
- In:
Die Betriebswirtschaft : DBW
61
(
2001
)
3
,
pp. 319-334
Persistent link: https://www.econbiz.de/10001588835
Saved in:
44
Die Ermittlung entscheidungsrelevanter Variablen der Wahl von Geburtskliniken als Basis eines effizienten Krankenhausmarketing
Tscheulin, Dieter K.
;
Helmig, Bernd
;
Moog, Ralph
- In:
Zeitschrift für öffentliche und gemeinwirtschaftliche …
24
(
2001
)
4
,
pp. 451-468
Persistent link: https://www.econbiz.de/10001630433
Saved in:
45
Patientenzufriedenheitsmessungen im Krankenhaus
Tscheulin, Dieter K.
;
Helmig, Bernd
- In:
Krankenhausmanagement 2000
,
(pp. 105-122)
.
2000
Persistent link: https://www.econbiz.de/10001536317
Saved in:
46
Qualität von Krankenhausleistungen und Kundenbeziehungen
Helmig, Bernd
;
Dietrich, Martin
-
2000
Persistent link: https://www.econbiz.de/10001528671
Saved in:
47
Patientenzufriedenheitsmessungen im Krankenhaus
Tscheulin, Dieter K.
;
Helmig, Bernd
-
1999
Persistent link: https://www.econbiz.de/10001404936
Saved in:
48
Markentreue, Wiederkauf- und Wechselverhalten
Tscheulin, Dieter K.
;
Helmig, Bernd
-
1999
Persistent link: https://www.econbiz.de/10001404937
Saved in:
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