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isPartOf:"Journal of business economics : JBE"
~isPartOf:"International journal of quality and innovation"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
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Quality management
588
Qualitätsmanagement
588
Dienstleistungsqualität
100
Service quality
100
Customer satisfaction
63
Kundenzufriedenheit
63
Product quality
55
Produktqualität
55
quality management
53
Standardisierung
49
Standardization
49
Firm performance
48
Unternehmenserfolg
48
Performance measurement
47
Performance-Messung
47
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43
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total quality management
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588
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Dahlgaard, Jens Jörn
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7
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6
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5
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4
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4
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4
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3
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3
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Journal of business economics : JBE
International journal of quality and innovation
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
International journal of productivity and quality management : IJPQM
455
The TQM journal : the international review of organizational improvement
406
International journal of quality & reliability management
396
International journal of production research
349
Total quality management & business excellence
237
International journal of production economics
196
International journal of six sigma and competitive advantage : IJSSCA
186
Quality management journal : QMJ
168
European journal of operational research : EJOR
93
International journal of services and operations management
88
International journal of quality and service sciences
81
SpringerLink / Bücher
74
Benchmarking : an international journal ; BIJ
66
International journal of business excellence
62
The international journal of productivity and performance management : IJPPM
61
Business process management journal
59
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
59
International journal of process management and benchmarking : IJPMB
58
Amfiteatru economic : an economic and business research periodical
53
Health care management review : HCM review
53
Journal of industrial engineering and management : JIEM
50
Journal of operations management
47
Europäische Hochschulschriften / 5
44
Beiträge zur Hochschulpolitik
43
IEEE transactions on engineering management : EM
42
European journal of industrial engineering : EJIE
41
Journal of health organization and management
41
International journal of technology management : IJTM
38
Springer eBook Collection
35
Cogent business & management
34
Management science : journal of the Institute for Operations Research and the Management Sciences
33
A Productivity Press book
32
Gabler Edition Wissenschaft
32
European research studies
31
International journal of business excellence : IJBEX
30
Six Sigma in der Finanzbranche
30
International journal of hospitality management
29
International journal of services and operations management : IJSOM
29
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ECONIS (ZBW)
588
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1
A Lean Six Sigma framework for the insurance industry : insights and lessons learned from a case study
Sandner, Kai
;
Sieber, Sebastian
;
Tellermann, Marleen
; …
- In:
Journal of business economics : JBE
90
(
2020
)
5/6
,
pp. 845-878
Persistent link: https://www.econbiz.de/10012293518
Saved in:
2
Ten years of the International Journal of Quality and Innovation
Lim, Weng Marc
- In:
International journal of quality and innovation
4
(
2019
)
1/2
,
pp. 1-67
Persistent link: https://www.econbiz.de/10012145355
Saved in:
3
The significance of supplier performance management in quality improvement : a case of construction equipment manufacturing
Doshi, Jigar A.
- In:
International journal of quality and innovation
4
(
2019
)
1/2
,
pp. 88-98
Persistent link: https://www.econbiz.de/10012145381
Saved in:
4
Comparison between the UAE Government Excellence System, Malcolm Baldrige National Quality Award and European Foundation for Quality Management model : implications for excellence...
Salah, Souraj
;
Salah, Danial
- In:
International journal of quality and innovation
4
(
2019
)
3/4
,
pp. 121-131
Persistent link: https://www.econbiz.de/10012648724
Saved in:
5
Business excellence initiative success prediction model based on logistic regression and artificial neural network
Mishra, Nandkumar
;
Rane, Santosh B.
- In:
International journal of quality and innovation
4
(
2019
)
3/4
,
pp. 132-166
Persistent link: https://www.econbiz.de/10012648728
Saved in:
6
Understanding the impact of quality practices on firm performance : insights from a structural equation modeling study of young manufacturing enterprises in Tetouan, Morocco
Ben Ali, Mohamed
;
Rifai, Said
;
Bouksour, Otmane
; …
- In:
International journal of quality and innovation
4
(
2019
)
3/4
,
pp. 189-209
Persistent link: https://www.econbiz.de/10012648735
Saved in:
7
Implementation of an integrated management system for monitoring risks and opportunities : a case study at TAMCO
Pourrajab, Valiollah
;
Eftekhari, Nosratollah
;
Hashemi, …
- In:
International journal of quality and innovation
4
(
2019
)
3/4
,
pp. 210-231
Persistent link: https://www.econbiz.de/10012648738
Saved in:
8
The adoption of ISO 9001 standard within higher education institutions in Lithuania : innovation diffusion approach
Kasperavičiūtė-Černiauskienė, Ramunė
;
Serafinas, …
- In:
Total quality management & business excellence : an …
29
(
2018
)
1
,
pp. 74-93
Persistent link: https://www.econbiz.de/10011854041
Saved in:
9
Relationship between culture of excellence and organisational performance in Iranian manufacturing companies
Ghasem Rezaei
;
Abbas Mardani
;
Aslan Amat Senin
;
Kuan …
- In:
Total quality management & business excellence : an …
29
(
2018
)
1
,
pp. 94-115
Persistent link: https://www.econbiz.de/10011854042
Saved in:
10
Quality framework for credence-based informational services : applying Kano's method
Amritesh
;
Misra, Subhas C.
;
Chatterjee, Jayanta
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 116-147
Persistent link: https://www.econbiz.de/10011854044
Saved in:
11
How social shopping retains customers? : capturing the essence of website quality and relationship quality
Hsu, Chia-Lin
;
Chen, Mu-Chen
;
Kumar, Vikas
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 161-184
Persistent link: https://www.econbiz.de/10011854048
Saved in:
12
ISO 9000 maintenance measures : the case of a Malaysian local authority
Arni Basir
;
Davies, John
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 185-201
Persistent link: https://www.econbiz.de/10011854049
Saved in:
13
A multidimensional QFD design for the service quality assessment of Kansai International Airport, Japan
Bulut, Emrah
;
Duru, Okan
;
Huang, Sheng Teng
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 202-224
Persistent link: https://www.econbiz.de/10011854050
Saved in:
14
Influence of total quality-based human issues on organisational commitment
Mendes, Luís Antonio F.
;
Jesus, Jorge
- In:
Total quality management & business excellence : an …
29
(
2018
)
3
,
pp. 260-286
Persistent link: https://www.econbiz.de/10011854053
Saved in:
15
How does total quality management influence the loan quality of the bank?
Hasanul Banna
;
Rubi Ahmad
;
Koh, Eric H. Y.
- In:
Total quality management & business excellence : an …
29
(
2018
)
3
,
pp. 287-300
Persistent link: https://www.econbiz.de/10011854055
Saved in:
16
Classifying restaurant service quality attributes by using Kano model and IPA approach
Pai, Fan-Yun
;
Yeh, Tsu-Ming
;
Tang, Cheng-Yeh
- In:
Total quality management & business excellence : an …
29
(
2018
)
3
,
pp. 301-328
Persistent link: https://www.econbiz.de/10011854059
Saved in:
17
Reference models and competitiveness : an empirical test of the management excellence model (MEG) in Brazilian companies
Santos, Marcio Bambirra
;
Monteiro, Plínio Rafael Reis
; …
- In:
Total quality management & business excellence : an …
29
(
2018
)
3
,
pp. 346-364
Persistent link: https://www.econbiz.de/10011854061
Saved in:
18
Increasing accuracy of the Kano model : a case study
Madzík, Peter
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 387-409
Persistent link: https://www.econbiz.de/10011854065
Saved in:
19
Service quality evaluation : moderating influences of first-time and revisiting customers
Kuo, Tsuang
;
Chen, Chih Ta
;
Cheng, Wan Jung
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 429-440
Persistent link: https://www.econbiz.de/10011854071
Saved in:
20
A qualitative study on integrated management systems in a non-leading country in certifications
Bernardo, Merce
;
Gotzamani, Katerina
;
Vouzas, Fotis
; …
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 453-480
Persistent link: https://www.econbiz.de/10011854080
Saved in:
21
Leadership - a critical success factor for the effective implementation of Lean Six Sigma
Laureani, Alessandro
;
Antony, Jiju
- In:
Total quality management & business excellence : an …
29
(
2018
)
5
,
pp. 502-523
Persistent link: https://www.econbiz.de/10011854083
Saved in:
22
Application of interpretive structural modelling for analysing barriers to total quality management practices implementation in the automotive sector
Muruganantham, G.
;
Vinodh S
;
Arun, C. S.
;
Ramesh, K.
- In:
Total quality management & business excellence : an …
29
(
2018
)
5
,
pp. 524-545
Persistent link: https://www.econbiz.de/10011854095
Saved in:
23
Developing a performance management model for the implementation of TQM practices in public education centres
Mateos-Ronco, Alicia
;
Hernández Mezquida, José Manuel
- In:
Total quality management & business excellence : an …
29
(
2018
)
5
,
pp. 546-579
Persistent link: https://www.econbiz.de/10011854098
Saved in:
24
Testing the EFQM model as a framework to measure a company's procurement performance
Belvedere, Valeria
;
Grando, Alberto
;
Legenvre, Hervé
- In:
Total quality management & business excellence : an …
29
(
2018
)
6
,
pp. 633-651
Persistent link: https://www.econbiz.de/10011854122
Saved in:
25
Reliability-oriented quality control approach for production process based on RQR chain
He, Yihai
;
Gu, Changchao
;
He, Zhenzhen
;
Cui, Jiaming
- In:
Total quality management & business excellence : an …
29
(
2018
)
6
,
pp. 652-672
Persistent link: https://www.econbiz.de/10011854125
Saved in:
26
An empirical assessment of Lean Six Sigma Awareness in manufacturing industries : construct development and validation
Sreedharan, V. Raja
;
Raju, R.
;
Rajkanth, R.
;
Nagaraj, M.
- In:
Total quality management & business excellence : an …
29
(
2018
)
6
,
pp. 686-703
Persistent link: https://www.econbiz.de/10011854141
Saved in:
27
The effect of Europe Union common assessment framework on organisational commitment with role of job satisfaction
Kalfa, Murat
- In:
Total quality management & business excellence : an …
29
(
2018
)
6
,
pp. 704-726
Persistent link: https://www.econbiz.de/10011854143
Saved in:
28
An empirical analysis of ISO 9001:2008 application in Italian services and manufacturing companies
Murmura, Federica
;
Casolani, Nicola
;
Liberatore, Lolita
; …
- In:
Total quality management & business excellence : an …
29
(
2018
)
7
,
pp. 786-797
Persistent link: https://www.econbiz.de/10011883969
Saved in:
29
Total quality management, knowledge management, and innovation : an empirical study in R&D units
Amir Honarpour
;
Ahmad Jusoh
;
Khalil Md Nor
- In:
Total quality management & business excellence : an …
29
(
2018
)
7
,
pp. 798-816
Persistent link: https://www.econbiz.de/10011883977
Saved in:
30
Continuous improvement leaders, followers and laggards : understanding system sustainability
Jurburg, Daniel
;
Viles, Elisabeth
;
Tanco, Martin
; …
- In:
Total quality management & business excellence : an …
29
(
2018
)
7
,
pp. 817-833
Persistent link: https://www.econbiz.de/10011883982
Saved in:
31
Critical linkages between quality management practices and performance from Indian IT enabled service SMEs
Basu, Rana
;
Bhola, Prabha
;
Ghosh, Indranil
;
Dan, Pranab K.
- In:
Total quality management & business excellence : an …
29
(
2018
)
8
,
pp. 881-919
Persistent link: https://www.econbiz.de/10011884022
Saved in:
32
Total quality management and performance management systems : team players or lonely riders?
Peljhan, Darja
;
Marc, Mojca
- In:
Total quality management & business excellence : an …
29
(
2018
)
8
,
pp. 920-940
Persistent link: https://www.econbiz.de/10011884027
Saved in:
33
The differences in the financial performance of manufacturing companies in Indonesia before and after ISO 9000 implementation
Kusumah, Lien Herliani
;
Fabianto, Yoke Susilo
- In:
Total quality management & business excellence : an …
29
(
2018
)
8
,
pp. 941-957
Persistent link: https://www.econbiz.de/10011884029
Saved in:
34
A Quality Scorecard for the era of Industry 4.0
Shin, Wan Seon
;
Dahlgaard, Jens Jörn
;
Dahlgaard-Park, Su Mi
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 959-976
Persistent link: https://www.econbiz.de/10011918717
Saved in:
35
Towards a theory of operational excellence
Found, Pauline
;
Lahy, Andrew
;
Williams, Sharon J.
;
Hu, Qing
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 1012-1024
Persistent link: https://www.econbiz.de/10011918795
Saved in:
36
Universities and smart cities : the challenges to high quality
Anttila, Juhani
;
Jussila, Kari
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 1058-1073
Persistent link: https://www.econbiz.de/10011918844
Saved in:
37
Design of extended warranty service in a dual supply channel
He, Zhen
;
Huang, Dali
;
He, Shuguang
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 1089-1107
Persistent link: https://www.econbiz.de/10011918857
Saved in:
38
The evolution and convergence of total quality management and management theories
Dahlgaard-Park, Su Mi
;
Reyes, Lidia
;
Chen, Chi-Kuang
- In:
Total quality management & business excellence : an …
29
(
2018
)
10
,
pp. 1108-1128
Persistent link: https://www.econbiz.de/10011918863
Saved in:
39
Integration of the ISO 9001 QMS with the company's IT business system
Alič, Milena
- In:
Total quality management & business excellence : an …
29
(
2018
)
10
,
pp. 1143-1160
Persistent link: https://www.econbiz.de/10011918871
Saved in:
40
Auditing of explorative processes
Lenning, Jan
- In:
Total quality management & business excellence : an …
29
(
2018
)
10
,
pp. 1185-1199
Persistent link: https://www.econbiz.de/10011918876
Saved in:
41
Effectivity of quality methods used on the shop floor of a serial production : how important is Poka Yoke?
Pötters, Patrick
;
Schmitt, Robert
;
Leyendecker, Bert
- In:
Total quality management & business excellence : an …
29
(
2018
)
10
,
pp. 1200-1212
Persistent link: https://www.econbiz.de/10011918897
Saved in:
42
Assessment and improvement of organisational social impact through the EFQM Excellence Model
Calvo-Mora, Arturo
;
Domínguez-de la Concha Castañeda, …
- In:
Total quality management & business excellence : an …
29
(
2018
)
11
,
pp. 1259-1278
Persistent link: https://www.econbiz.de/10011918943
Saved in:
43
ISO 9001 certification and failure risk : any relationship?
Franceschini, Fiorenzo
;
Galetto, Maurizio
; …
- In:
Total quality management & business excellence : an …
29
(
2018
)
11
,
pp. 1279-1293
Persistent link: https://www.econbiz.de/10011918957
Saved in:
44
Understanding the relationship between effectiveness and outcome indicators to improve quality in healthcare
Cinaroglu, Songul
;
Baser, Onur
- In:
Total quality management & business excellence : an …
29
(
2018
)
11
,
pp. 1294-1311
Persistent link: https://www.econbiz.de/10011918971
Saved in:
45
The innovation strategies for managing a specific paradox : exploration/exploitation
Álvarez Santos, Jesús
;
Miguel-Dávila, José-Á.
; …
- In:
Total quality management & business excellence : an …
29
(
2018
)
11
,
pp. 1362-1380
Persistent link: https://www.econbiz.de/10011918988
Saved in:
46
Measuring the impact of soft and hard quality practices on service innovation and organisational performance
Khan, Bilal Ahmad
;
Naeem, Hummayoun
- In:
Total quality management & business excellence : an …
29
(
2018
)
12
,
pp. 1402-1426
Persistent link: https://www.econbiz.de/10011919000
Saved in:
47
The impact of management leadership on quality performance throughout a supply chain : an empirical study
Teoman, Seyhan
;
Ülengin, Füsun
- In:
Total quality management & business excellence : an …
29
(
2018
)
12
,
pp. 1427-1451
Persistent link: https://www.econbiz.de/10011919004
Saved in:
48
Making sense of quality philosophies
Fredriksson, Maria
;
Isaksson, Raine
- In:
Total quality management & business excellence : an …
29
(
2018
)
12
,
pp. 1452-1465
Persistent link: https://www.econbiz.de/10011919007
Saved in:
49
Exploring customers' perceptions about Quality Management Systems : an empirical study in Italy
Murmura, Federica
;
Bravi, Laura
- In:
Total quality management & business excellence : an …
29
(
2018
)
12
,
pp. 1466-1481
Persistent link: https://www.econbiz.de/10011919022
Saved in:
50
The determinants of achieving family business excellence : conservative quality perspective?
Lin, Che-Hung
- In:
Total quality management & business excellence : an …
29
(
2018
)
13
,
pp. 1503-1520
Persistent link: https://www.econbiz.de/10011962100
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