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Quality management
99
Qualitätsmanagement
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Benchmarking
34
Dienstleistungsqualität
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Service quality
25
Lieferkette
14
Supply chain
14
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Miguel, Paulo Augusto Cauchick
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Management science : journal of the Institute for Operations Research and the Management Sciences
Benchmarking : an international journal ; BIJ
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
528
International journal of productivity and quality management : IJPQM
455
The TQM journal : the international review of organizational improvement
406
International journal of quality & reliability management
395
International journal of production research
349
Total quality management & business excellence
237
International journal of production economics
196
International journal of six sigma and competitive advantage : IJSSCA
186
Quality management journal : QMJ
168
European journal of operational research : EJOR
93
International journal of services and operations management
88
International journal of quality and service sciences
81
SpringerLink / Bücher
74
International journal of business excellence
62
The international journal of productivity and performance management : IJPPM
61
Business process management journal
59
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
59
International journal of process management and benchmarking : IJPMB
58
Amfiteatru economic : an economic and business research periodical
53
Health care management review : HCM review
53
Journal of industrial engineering and management : JIEM
50
Journal of operations management
47
Europäische Hochschulschriften / 5
44
Beiträge zur Hochschulpolitik
43
IEEE transactions on engineering management : EM
42
European journal of industrial engineering : EJIE
41
International journal of quality and innovation
41
Journal of health organization and management
41
International journal of technology management : IJTM
38
Springer eBook Collection
35
A Productivity Press book
32
Gabler Edition Wissenschaft
32
Cogent business & management
31
European research studies
31
International journal of business excellence : IJBEX
30
Six Sigma in der Finanzbranche
30
International journal of hospitality management
29
International journal of services and operations management : IJSOM
29
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1
Using explainable artificial intelligence to improve process quality : evidence from semiconductor manufacturing
Senoner, Julian
;
Netland, Torbjørn H.
;
Feuerriegel, Stefan
- In:
Management science : journal of the Institute for …
68
(
2022
)
8
,
pp. 5704-5723
Persistent link: https://www.econbiz.de/10013371026
Saved in:
2
From high bar to uneven bars : the impact of information granularity in quality certification
Hui, Xiang
;
Liu, Zekun
;
Zhang, Weiqing
- In:
Management science : journal of the Institute for …
69
(
2023
)
10
,
pp. 6109-6127
Persistent link: https://www.econbiz.de/10014393048
Saved in:
3
I don’t “recall” : the decision to delay innovation launch to avoid costly product failure
Kim, Byungyeon
;
Koenigsberg, Oded
;
Ofek, Elie
- In:
Management science : journal of the Institute for …
68
(
2022
)
12
,
pp. 8889-8908
Persistent link: https://www.econbiz.de/10014284938
Saved in:
4
Frustration-based promotions : field experiments in ride-sharing
Cohen, Maxime C.
;
Fiszer, Michael D.
;
Kim, Baek Jung
- In:
Management science : journal of the Institute for …
68
(
2022
)
4
,
pp. 2432-2464
Persistent link: https://www.econbiz.de/10013368219
Saved in:
5
The hidden cost of worker turnover : attributing product reliability to the turnover of factory workers
Moon, Ken
;
Loyalka, Prashant
;
Bergemann, Patrick
; …
- In:
Management science : journal of the Institute for …
68
(
2022
)
5
,
pp. 3755-3767
Persistent link: https://www.econbiz.de/10013368939
Saved in:
6
Economically motivated adulteration in farming supply chains
Levi, Retsef
;
Singhvi, Somya
;
Zheng, Yanchong
- In:
Management science : journal of the Institute for …
66
(
2020
)
1
,
pp. 209-226
Persistent link: https://www.econbiz.de/10012156577
Saved in:
7
How scheduling can bias quality assessment : evidence from food-safety inspections
Ibanez, Maria R.
;
Toffel, Michael W.
- In:
Management science : journal of the Institute for …
66
(
2020
)
6
,
pp. 2396-2416
Persistent link: https://www.econbiz.de/10012254396
Saved in:
8
The economic consequences of audit firms’ quality control system deficiencies
Aobdia, Daniel
- In:
Management science : journal of the Institute for …
66
(
2020
)
7
,
pp. 2883-2905
Persistent link: https://www.econbiz.de/10012268551
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9
Evidence of upcoding in pay-for-performance programs
Bastani, Hamsa
;
Goh, Joel
;
Bayati, Mohsen
- In:
Management science : journal of the Institute for …
65
(
2019
)
3
,
pp. 1042-1060
Persistent link: https://www.econbiz.de/10012013496
Saved in:
10
Dynamic relational contracts for quality enforcement in supply chains
Bondareva, Mariya
;
Pinker, Edieal
- In:
Management science : journal of the Institute for …
65
(
2019
)
3
,
pp. 1305-1321
Persistent link: https://www.econbiz.de/10012013618
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11
Assessing the impact of service level when customer needs are uncertain : an empirical investigation of hospital step-down units
Chan, Carri W.
;
Green, Linda V.
;
Lekwijit, Suparerk
; …
- In:
Management science : journal of the Institute for …
65
(
2019
)
2
,
pp. 751-775
Persistent link: https://www.econbiz.de/10012000740
Saved in:
12
Supply chain proximity and product quality
Bray, Robert L.
;
Serpa, Juan Camilo
;
Colak, Ahmet
- In:
Management science : journal of the Institute for …
65
(
2019
)
9
,
pp. 4079-4099
Persistent link: https://www.econbiz.de/10012118543
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13
An experimental investigation of managing quality through monetary and relational incentives
Davis, Andrew M.
;
Hyndmann, Kyle
- In:
Management science : journal of the Institute for …
64
(
2018
)
5
,
pp. 2345-2365
Persistent link: https://www.econbiz.de/10011874327
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14
Making the numbers? : "short termism" and the puzzle of only occasional disaster
Rahmandad, Hazhir
;
Henderson, Rebecca
;
Repenning, Nelson P.
- In:
Management science : journal of the Institute for …
64
(
2018
)
3
,
pp. 1328-1347
Persistent link: https://www.econbiz.de/10011847237
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15
Analysis of interaction among the barriers to 5S implementation using interpretive structural modeling aproach
Attri, Rajesh
;
Bhupender Singh
;
Mehra, Sunil
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
7
,
pp. 1834-1853
Persistent link: https://www.econbiz.de/10011743848
Saved in:
16
Modelling the quality enabled factors in initiation stage of production system life cycle
Attri, Rajesh
;
Grover, Sandeep
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
1
,
pp. 163-183
Persistent link: https://www.econbiz.de/10011626123
Saved in:
17
Model for formulating competitive strategy : the supplementary health sector case
Santos, Raniere Rodrigues dos
;
Melo, Fagner José …
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
1
,
pp. 219-243
Persistent link: https://www.econbiz.de/10011626133
Saved in:
18
Proposing a two-criterion quality loss function using critical process capability indices : a case study in heart emergency services
Geramian, Arash
;
Shahin, Arash
;
Bandarrigian, Sara
; …
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
2
,
pp. 384-402
Persistent link: https://www.econbiz.de/10011626168
Saved in:
19
Performance analysis of supplier development programs
Kumar, C. V. Sunil
;
Routroy, Srikanta
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
2
,
pp. 488-510
Persistent link: https://www.econbiz.de/10011626211
Saved in:
20
The impact of quality management practices on performance : an empirical study
Patyal, Vishal Singh
;
Koilakuntla, Maddulety
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
2
,
pp. 511-535
Persistent link: https://www.econbiz.de/10011626214
Saved in:
21
Benchmarking towards excellence in higher education
Tasopoulou, Konstantina
;
Tsiotras, George
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
3
,
pp. 617-634
Persistent link: https://www.econbiz.de/10011704928
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22
The excellence quest : a study of business excellence award-winning organizations in UAE
Lasrado, Flevy
;
Uzbeck, Christopher
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
3
,
pp. 716-734
Persistent link: https://www.econbiz.de/10011705001
Saved in:
23
Do mandatory overtime laws improve quality? : staffing decisions and operational flexibility of nursing homes
Lu, Susan Feng
;
Lu, Lauren Xiaoyuan
- In:
Management science : journal of the Institute for …
63
(
2017
)
11
,
pp. 3566-3585
Persistent link: https://www.econbiz.de/10011772476
Saved in:
24
Lean implementation and process approach : an exploratory study
Rymaszewska, Anna
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
5
,
pp. 1122-1137
Persistent link: https://www.econbiz.de/10011742680
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25
A multicriteria model on calculating the Sustainable Business Excellence Index of a firm with fuzzy AHP and TOPSIS
Metaxas, Ioannis N.
;
Kuluriōtēs, Dēmētrios
; …
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
6
,
pp. 1522-1557
Persistent link: https://www.econbiz.de/10011540766
Saved in:
26
A qualitative investigation of benchmarking barriers in Nigeria
Adewunmi, Yewande Adetoro
;
Koleoso, Hikmot
;
Omirin, Modupe
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 1677-1696
Persistent link: https://www.econbiz.de/10011548030
Saved in:
27
Service quality dimensions and customer satisfaction in a Brazilian university context
Eberle, Luciene
;
Milan, Gabriel Sperandio
;
Dorion, Eric
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 1697-1716
Persistent link: https://www.econbiz.de/10011548039
Saved in:
28
Multicriteria model for selecting TQM consultancy and certification services
Aquino, Andre Tavares de
;
Melo, Renata Maciel de
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 1736-1750
Persistent link: https://www.econbiz.de/10011548055
Saved in:
29
Prioritization of Six-Sigma project selection : a resource-based view and institutional norms perspective
Adebanjo, Dotun
;
Samaranayake, Premaratne
;
Mafakheri, …
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 1983-2003
Persistent link: https://www.econbiz.de/10011548244
Saved in:
30
Benchmarking construction industry, company and project performance by participants' evaluation
Kärnä, Sami
;
Junnonen, Juha-Matti
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 2092-2108
Persistent link: https://www.econbiz.de/10011548321
Saved in:
31
Milking the quality test : improving the milk supply chain under competing collection intermediaries
Mu, Liying
;
Dawande, Milind
;
Geng, Xianjun
;
Mookerjee, …
- In:
Management science : journal of the Institute for …
62
(
2016
)
5
,
pp. 1259-1277
Persistent link: https://www.econbiz.de/10011487435
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32
Mapping the linkage between Organizational Culture and TQM : the case of Indian auto component industry
Sinha, Neena
;
Garg, Ajay K.
;
Dhingra, Sanjay
;
Dhall, Neelam
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
1
,
pp. 208-235
Persistent link: https://www.econbiz.de/10011528556
Saved in:
33
Benchmarking of TQM practices in INGOs : a literature review
Sweis, Rateb J.
;
Saleh, Firas Izzat Mahmoud
;
Dahiyat, …
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
1
,
pp. 236-261
Persistent link: https://www.econbiz.de/10011528582
Saved in:
34
The impact of combining conformance and experiential quality on hospitals’ readmissions and cost performance
Senot, Claire
;
Chandrasekaran, Aravind
;
Ward, Peter T.
; …
- In:
Management science : journal of the Institute for …
62
(
2016
)
3
,
pp. 829-848
Persistent link: https://www.econbiz.de/10011453574
Saved in:
35
The impact of workaround difficulty on frontline employees’ response to operational failures : a laboratory experiment on medication administration
Tucker, Anita L.
- In:
Management science : journal of the Institute for …
62
(
2016
)
4
,
pp. 1124-1144
Persistent link: https://www.econbiz.de/10011470674
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36
Competitive service quality benchmarking in airline industry using AHP
Singh, Alok Kumar
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
4
,
pp. 768-791
Persistent link: https://www.econbiz.de/10011570594
Saved in:
37
Method for evaluation via benchmarking of the lean product development process : multiple case studies at Brazilian companies
Dal Forno, Ana Júlia
;
Forcellini, Fernando Antonio
; …
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
4
,
pp. 792-816
Persistent link: https://www.econbiz.de/10011570595
Saved in:
38
Exploring added value through the service process : a comparative multiple case study
Pekkola, Sanna
;
Ukko, Juhani
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
5
,
pp. 1249-1263
Persistent link: https://www.econbiz.de/10011571812
Saved in:
39
Colocation still matters : conformance quality and the interdependence of R&D and manufacturing in the pharmaceutical industry
Gray, John V.
;
Siemsen, Enno
;
Vasudeva, Gurneeta
- In:
Management science : journal of the Institute for …
61
(
2015
)
11
,
pp. 2760-2781
Persistent link: https://www.econbiz.de/10011409171
Saved in:
40
Continuous improvement philosophy : literature review and directions
Jagdeep Singh
;
Harwinder Singh
- In:
Benchmarking : an international journal ; BIJ
22
(
2015
)
1
,
pp. 75-119
Persistent link: https://www.econbiz.de/10010519962
Saved in:
41
Determining improvement needs in higher education benchmarking
Asif, Muhammad
- In:
Benchmarking : an international journal ; BIJ
22
(
2015
)
1
,
pp. 56-74
Persistent link: https://www.econbiz.de/10010519964
Saved in:
42
Benchmarking academics through sustainable assessment criteria : an Indian case study
Singh, Bikram Jit
;
Joshi, Rakesh
- In:
Benchmarking : an international journal ; BIJ
22
(
2015
)
3
,
pp. 505-536
Persistent link: https://www.econbiz.de/10011303677
Saved in:
43
Benchmarking of TQM : the case of Hikma Pharmaceuticals company
Sweis, Rateb J.
;
Al-Ghawi, Hala Jamal
;
Abdel-Aziz …
- In:
Benchmarking : an international journal ; BIJ
22
(
2015
)
3
,
pp. 488-504
Persistent link: https://www.econbiz.de/10011303679
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44
Benchmarking academics through sustainable assessment criteria : an Indian case study
Singh, Bikram Jit
;
Joshi, Rakesh
- In:
Benchmarking : an international journal ; BIJ
22
(
2015
)
3
,
pp. 505-536
Persistent link: https://www.econbiz.de/10011309172
Saved in:
45
A benchmark-based method for sustainable product design
Hosseinpour, Arash
;
Peng, Qingjin
;
Gu, Peihua
- In:
Benchmarking : an international journal ; BIJ
22
(
2015
)
4
,
pp. 643-664
Persistent link: https://www.econbiz.de/10011309692
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46
An innovative framework for performance analysis of members of supply chains
Chithambaranathan, P.
;
Subramanian, Nachiappan
; …
- In:
Benchmarking : an international journal ; BIJ
22
(
2015
)
2
,
pp. 309-334
Persistent link: https://www.econbiz.de/10011279597
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47
Benchmarking the service quality of airlines in the United States : an exploratory analysis
Min, Ho-key
;
Min, Hyesung
- In:
Benchmarking : an international journal ; BIJ
22
(
2015
)
5
,
pp. 734-751
Persistent link: https://www.econbiz.de/10011401405
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48
Evaluation of retail service quality : a fuzzy AHP approach
Gopalam, Rema
;
Sreekumar
;
Satpathy, Biswajit
- In:
Benchmarking : an international journal ; BIJ
22
(
2015
)
6
,
pp. 1058-1080
Persistent link: https://www.econbiz.de/10011406578
Saved in:
49
Optimal selection of third-party logistics service providers using quality function deployment and Taguchi loss function
Sharma, Satyendra Kumar
;
Kumar, Vinod
- In:
Benchmarking : an international journal ; BIJ
22
(
2015
)
7
,
pp. 1281-1300
Persistent link: https://www.econbiz.de/10011406636
Saved in:
50
The mediating effect of human resource on successful total quality management implementation : an empirical study on SMEs in manufacturing sectors
Dubey, Rameshwar
;
Singh, Tripti
;
Ali, Sadia Samar
- In:
Benchmarking : an international journal ; BIJ
22
(
2015
)
7
,
pp. 1463-1480
Persistent link: https://www.econbiz.de/10011406789
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