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~type_genre:"Aufsatz in Zeitschrift"
~isPartOf:"Journal of business research : JBR"
~isPartOf:"International journal of services and operations management : IJSOM"
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Quality management
56
Qualitätsmanagement
56
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19
Service quality
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Customer satisfaction
9
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9
Lieferkette
8
Supply chain
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total quality management
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Aufsatz in Zeitschrift
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56
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Gupta, Pardeep
2
MD Fauzi Bin Ahmad
2
Reis, Augusto Da Cunha
2
Sami Abdullah Kadhim
2
Tse, Ying Kei
2
Zhang, Minhao
2
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Journal of business research : JBR
International journal of services and operations management : IJSOM
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
528
International journal of productivity and quality management : IJPQM
455
The TQM journal : the international review of organizational improvement
406
International journal of quality & reliability management
395
International journal of production research
349
Total quality management & business excellence
237
International journal of production economics
196
International journal of six sigma and competitive advantage : IJSSCA
186
Quality management journal : QMJ
167
European journal of operational research : EJOR
93
International journal of services and operations management
88
International journal of quality and service sciences
81
Benchmarking : an international journal ; BIJ
66
International journal of business excellence
62
The international journal of productivity and performance management : IJPPM
61
Business process management journal
59
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
59
International journal of process management and benchmarking : IJPMB
58
Amfiteatru economic : an economic and business research periodical
53
Health care management review : HCM review
53
Journal of industrial engineering and management : JIEM
50
Journal of operations management
47
IEEE transactions on engineering management : EM
42
European journal of industrial engineering : EJIE
41
International journal of quality and innovation
41
Journal of health organization and management
41
International journal of technology management : IJTM
38
Cogent business & management
34
Management science : journal of the Institute for Operations Research and the Management Sciences
33
European research studies
31
International journal of business excellence : IJBEX
30
International journal of hospitality management
29
Production and operations management : an international journal of the Production and Operations Management Society
29
The service industries journal
29
International journal of business information systems : IJBIS
28
Benchmarking : an international journal
26
International journal of product development : IJPD
26
International journal of project management : the journal of The International Project Management Association
26
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ECONIS (ZBW)
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1
A quality-based customer service system approach
Leão, Nilson Cibério de Araújo
;
Melo, Fagner José …
- In:
International journal of services and operations …
45
(
2023
)
4
,
pp. 484-513
Persistent link: https://www.econbiz.de/10014364435
Saved in:
2
Measuring service quality with text analytics : considering both importance and performance of consumer opinions on social and non-social online platforms
Lu, Lin
;
Xu, Pei
;
Wang, Yen-Yao
;
Wang, Yu
- In:
Journal of business research : JBR
169
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014468560
Saved in:
3
Interlinking organisational resources, AI adoption and omnichannel integration quality in Ghana's healthcare supply chain
Abadie, Amelie
;
Roux, Mélanie
;
Chowdhury, Soumyadeb
; …
- In:
Journal of business research : JBR
162
(
2023
),
pp. 1-22
Persistent link: https://www.econbiz.de/10014301815
Saved in:
4
Realising leadership in Indian market by Deming awarded original equipment manufacturing industry through TQM
Gupta, Pardeep
;
Mittal, Ankesh
- In:
International journal of services and operations …
44
(
2023
)
3
,
pp. 426-441
Persistent link: https://www.econbiz.de/10014311723
Saved in:
5
Green operational performance in a high-tech industry : role of green HRM and green knowledge
Wang, Zhining
;
Cai, Shaohan Alan
;
Ren, Shuang
;
Singh, …
- In:
Journal of business research : JBR
160
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014293913
Saved in:
6
To reduce waste, have it repaired! : the quality signaling effect of product repairability
Munten, Pauline
;
Vanhamme, Joëlle
- In:
Journal of business research : JBR
156
(
2023
),
pp. 1-22
Persistent link: https://www.econbiz.de/10013534112
Saved in:
7
Quality assessment of Brazilian fast-food business services
Santos, Ana Carla de Souza Gomes dos
;
Da Silva Sena …
- In:
International journal of services and operations …
41
(
2022
)
1/2
,
pp. 30-58
Persistent link: https://www.econbiz.de/10013257431
Saved in:
8
The impact of total quality management by mediator's compliance and information technology on education performance in secondary schools Iraq
Sami Abdullah Kadhim
;
MD Fauzi Bin Ahmad
- In:
International journal of services and operations …
41
(
2022
)
1/2
,
pp. 82-101
Persistent link: https://www.econbiz.de/10013257440
Saved in:
9
Special issue on: operational excellence in services
Gurumurthy, Anand
(
ed.
);
Sarkar, Ashutosh
(
ed.
)
-
2022
Persistent link: https://www.econbiz.de/10013257458
Saved in:
10
How to increase access to kidney transplantation : the analysis of a Brazilian public hospital through operations management
De Vasconcelos Silva, Ana Carolina Pereira
;
Spiegel, Thaís
- In:
International journal of services and operations …
41
(
2022
)
4
,
pp. 404-430
Persistent link: https://www.econbiz.de/10013257532
Saved in:
11
Implementation of kaizen a lean manufacturing tool in a surgical equipment manufacturing industry
Gupta, Shaman
;
Chandna, Pankaj
- In:
International journal of services and operations …
41
(
2022
)
4
,
pp. 431-443
Persistent link: https://www.econbiz.de/10013257533
Saved in:
12
The effects of total quality management practices on sustainable performance : perspective from Malaysia
Kit-Yeng Sin
;
Muhammad Shahar Jusoh
;
Sim, Choon Ling
- In:
International journal of services and operations …
42
(
2022
)
1
,
pp. 1-31
Persistent link: https://www.econbiz.de/10013257561
Saved in:
13
Effect of customer satisfaction, costs, knowledge and awareness, infrastructure and service quality on e-commerce success
Saadat, Niloofar
;
Shadnoush, Nosratoollah
;
Nameghi, …
- In:
International journal of services and operations …
42
(
2022
)
1
,
pp. 32-51
Persistent link: https://www.econbiz.de/10013257562
Saved in:
14
Impact of implementing TPM-based tool cost management approach in Indian manufacturing industry
Gupta, Pardeep
;
Vardhan, Sachit
- In:
International journal of services and operations …
42
(
2022
)
2
,
pp. 229-245
Persistent link: https://www.econbiz.de/10013257583
Saved in:
15
Transformative quality in Higher Education Institutions (HEIs) : conceptualisation, scale development and validation
Gill, Seerat Kaur
;
Dhir, Amandeep
;
Singh, Gurparkash
; …
- In:
Journal of business research : JBR
138
(
2022
),
pp. 275-286
Persistent link: https://www.econbiz.de/10013197829
Saved in:
16
When customer involvement hinders/promotes product innovation performance : the concurrent effect of relationship quality and role ambiguity
Najafi-Tavani, Saeed
;
Zaefarian, Ghasem
;
Robson, Matthew J.
- In:
Journal of business research : JBR
145
(
2022
),
pp. 130-143
Persistent link: https://www.econbiz.de/10013197888
Saved in:
17
A novel efficient control chart to monitor the mean vector and variance-covariance matrix using support vector machine and tuned kernel function
Azar, Amir
;
Raissi, Sadigh
- In:
International journal of services and operations …
43
(
2022
)
1
,
pp. 52-71
Persistent link: https://www.econbiz.de/10013552864
Saved in:
18
Effect of positive psychological capital on service quality management in higher education
Soliman, Amal Farouk
;
Badran, Mohga AbdElRahman
- In:
International journal of services and operations …
43
(
2022
)
2
,
pp. 169-187
Persistent link: https://www.econbiz.de/10013553283
Saved in:
19
The lean framework for supporting the pharmaceutical supply chain transformation
Argiyantari, Berty
;
Simatupang, Togar Mangihut
;
Basri, …
- In:
International journal of services and operations …
42
(
2022
)
4
,
pp. 454-479
Persistent link: https://www.econbiz.de/10013369213
Saved in:
20
Activity-based management as economic effect measurement for implementing ISO 9001:2015 clause
Rosiawan, Muhammad
;
Singgih, Moses Laksono
;
Widodo, Erwin
- In:
International journal of services and operations …
40
(
2021
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10012693113
Saved in:
21
Critical success factors for total quality management in primary and secondary education
Sfakianaki, Eleni
;
Kakouris, Andreas
;
Siontorou, Christina
- In:
International journal of services and operations …
40
(
2021
)
4
,
pp. 564-595
Persistent link: https://www.econbiz.de/10012800827
Saved in:
22
Perception of supply chain quality risk : understanding the moderation role of supply market thinness
Tse, Ying Kei
;
Zhang, Minhao
;
Zeng, Wenjuan
;
Ma, Jie
- In:
Journal of business research : JBR
122
(
2021
),
pp. 822-834
Persistent link: https://www.econbiz.de/10012420633
Saved in:
23
Sustainable product development of tablet device using environmental conscious QFD : weighted decision matrix evaluation : a case study
Manjunatheshwara, K. J.
;
Vinodh S
- In:
International journal of services and operations …
39
(
2021
)
3
,
pp. 415-437
Persistent link: https://www.econbiz.de/10012595482
Saved in:
24
Achieving leanness : the relationship of lean practices with process exploitation and exploration
Vilkas, Mantas
;
Stankevice, Inga
;
Duobiene, Jurga
; …
- In:
International journal of services and operations …
38
(
2021
)
2
,
pp. 201-219
Persistent link: https://www.econbiz.de/10012522343
Saved in:
25
The influence of total quality management on non-academic performance : public sector institutions of Jordan
Al-Doori, Jamal Ahmed
- In:
International journal of services and operations …
38
(
2021
)
2
,
pp. 231-243
Persistent link: https://www.econbiz.de/10012522353
Saved in:
26
The role of TQM in education : an empirical investigation of preparatory schools of Iraq
Sami Abdullah Kadhim
;
MD Fauzi Bin Ahmad
- In:
International journal of services and operations …
39
(
2021
)
1
,
pp. 26-36
Persistent link: https://www.econbiz.de/10012522486
Saved in:
27
The impact of firm-level and project-level it capabilities on CRM system quality and organizational productivity
Suoniemi, Samppa
;
Terho, Harri
;
Zablah, Alex R.
; …
- In:
Journal of business research : JBR
127
(
2021
),
pp. 108-122
Persistent link: https://www.econbiz.de/10012494357
Saved in:
28
Waste management by application of quality control tools in the manufacturing industry : a case study
Jagdeep Singh
;
Harwinder Singh
;
Deepinder Singh
;
Kumar, …
- In:
International journal of services and operations …
35
(
2020
)
1
,
pp. 12-35
Persistent link: https://www.econbiz.de/10012178603
Saved in:
29
Supply chain risk management and the role of project managers : a comparative analysis of US and Japanese firms
Shimizu, Takashi
;
Park, Kihyun
;
Park, Young Won
;
Haney, …
- In:
International journal of services and operations …
35
(
2020
)
4
,
pp. 504-527
Persistent link: https://www.econbiz.de/10012178873
Saved in:
30
Implementing lean paradigm in an Indian foundry facility : a case study
Tiwari, Sanjiv Kumar
;
Singh, Ritesh Kumar
;
Srivastava, …
- In:
International journal of services and operations …
36
(
2020
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10012206523
Saved in:
31
National cultural distance, organizational culture, and adaptation of management innovations in foreign subsidiaries : a fuzzy set analysis of TQM implementation in Saudi Arabia
Alofan, Fahad
;
Chen, Stephen
;
Tan, Hao
- In:
Journal of business research : JBR
109
(
2020
),
pp. 184-199
Persistent link: https://www.econbiz.de/10012238046
Saved in:
32
Exploring lean manufacturing practices' influence on process innovation performance
Möldner, Alexander Kurt
;
Garza-Reyes, Jose Arturo
; …
- In:
Journal of business research : JBR
106
(
2020
),
pp. 233-249
Persistent link: https://www.econbiz.de/10012158359
Saved in:
33
Two echelon supply chain with permissible delay in payments under exponential lead time involving investment for quality improvement and ordering cost reduction
Hemapriya, S.
;
Uthayakumar, R.
- In:
International journal of services and operations …
36
(
2020
)
3
,
pp. 271-302
Persistent link: https://www.econbiz.de/10012256791
Saved in:
34
Lean management in hospitality : methods, applications and future directions
Rauch, Erwin
;
Matt, Dominik
;
Linder, Christian
- In:
International journal of services and operations …
36
(
2020
)
3
,
pp. 303-326
Persistent link: https://www.econbiz.de/10012256793
Saved in:
35
Models of satisfaction antecedents : a brief review : an integrative literature review of the most discussed satisfaction models in marketing studies
Macieira, Fernando
;
Oliveira, Tiago
;
Yanaze, Mitsuru
- In:
International journal of services and operations …
36
(
2020
)
3
,
pp. 348-359
Persistent link: https://www.econbiz.de/10012256799
Saved in:
36
A mathematical model and NSGA-II algorithm for bi-objective grid scheduling problem with quality of service satisfaction
Kianfar, Kamran
;
Barafkandeh, Shayan
- In:
International journal of services and operations …
36
(
2020
)
4
,
pp. 531-557
Persistent link: https://www.econbiz.de/10012285516
Saved in:
37
Work-life management for workforce maintenance : a qualitative comparative study
Yee, Rachel W. Y.
;
Miquel-Romero, Maria-Jose
;
Cruz Ros, …
- In:
Journal of business research : JBR
121
(
2020
),
pp. 329-337
Persistent link: https://www.econbiz.de/10012417349
Saved in:
38
The management of customer requirements in a product-service system context : a case study in the medical equipment sector
Haber, Nicolas
;
Fargnoli, Mario
- In:
International journal of services and operations …
37
(
2020
)
2
,
pp. 145-169
Persistent link: https://www.econbiz.de/10012521742
Saved in:
39
A comprehensive model to prioritise lean tools for manufacturing industries : a fuzzy FMEA, AHP and QFD-based approach
Kumar, M. Bhuvanesh
;
Parameshwaran, R.
- In:
International journal of services and operations …
37
(
2020
)
2
,
pp. 170-196
Persistent link: https://www.econbiz.de/10012521918
Saved in:
40
Mapping heritage tourism service quality using the Kano model : a case study of Indian tourism
Pandey, Ashutosh
;
Sahu, Rajendra
- In:
International journal of services and operations …
37
(
2020
)
2
,
pp. 264-283
Persistent link: https://www.econbiz.de/10012521924
Saved in:
41
Managing quality risk in supply chain to drive firm's performance : the roles of control mechanisms
Tse, Ying Kei
;
Zhang, Minhao
;
Tan, Kim Hua
;
Pawar, Kulwant
- In:
Journal of business research : JBR
97
(
2019
),
pp. 291-303
Persistent link: https://www.econbiz.de/10012002969
Saved in:
42
Marketing and supply chain coordination and intelligence quality : a product innovation performance perspective
Mostaghel, Rana
;
Oghazi, Pejvak
;
Patel, Pankaj C.
; …
- In:
Journal of business research : JBR
101
(
2019
),
pp. 597-606
Persistent link: https://www.econbiz.de/10012103508
Saved in:
43
The cues that matter : screening for quality signals in the ex ante phase of buying professional services
Pemer, Frida
;
Skjølsvik, Tale
- In:
Journal of business research : JBR
98
(
2019
),
pp. 352-365
Persistent link: https://www.econbiz.de/10012007250
Saved in:
44
Low-cost trends in audit fees and their impact on service quality
Climent-Serrano, Salvador
;
Bustos-Contell, Elisabeth
; …
- In:
Journal of business research : JBR
89
(
2018
),
pp. 345-350
Persistent link: https://www.econbiz.de/10011881805
Saved in:
45
Innovation and technology creation effects on organizational performance
Huang, Kuo-En
;
Wu, Jih Hwa
;
Lu, Shiau-Yun
;
Lin, Yi-Chia
- In:
Journal of business research : JBR
69
(
2016
)
6
,
pp. 2187-2192
Persistent link: https://www.econbiz.de/10011472158
Saved in:
46
Customer pressure, customer-manufacturer-supplier relationships, and quality control performance
Ueki, Yasushi
- In:
Journal of business research : JBR
69
(
2016
)
6
,
pp. 2233-2238
Persistent link: https://www.econbiz.de/10011472197
Saved in:
47
Multilevel control chart and fuzzy set theory to monitor inpatient falls
Chang, Chih-Ming
;
Kao, Chi-Hung
;
Sha, Wei-Shun
;
Wu, …
- In:
Journal of business research : JBR
69
(
2016
)
6
,
pp. 2284-2288
Persistent link: https://www.econbiz.de/10011472251
Saved in:
48
Testing the predictive power of PLS through cross-validation in banking
Reguera-Alvarado, Nuria
;
Blanco-Oliver, Antonio
; …
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 4685-4693
Persistent link: https://www.econbiz.de/10011554754
Saved in:
49
Mediation effect of TQM technical factors in excellence management systems
Calvo-Mora, Arturo
;
Ruiz-Moreno, Carolina
; …
- In:
Journal of business research : JBR
67
(
2014
)
5
,
pp. 769-774
Persistent link: https://www.econbiz.de/10010363334
Saved in:
50
Draining the judiciary bottleneck : a quasi-experiment in improving a government service
Zuniga, Roy
;
Murillo, Rodrigo
- In:
Journal of business research : JBR
67
(
2014
)
6
,
pp. 1267-1276
Persistent link: https://www.econbiz.de/10010365136
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