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~subject:"Kundenzufriedenheit"
~isPartOf:"Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS"
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Kundenzufriedenheit
Consumer behaviour
190
Konsumentenverhalten
190
Brand management
51
Markenführung
51
Beziehungsmarketing
36
Relationship marketing
36
Brand image
31
Markenimage
31
Customer satisfaction
25
Social Web
25
Social web
25
Emotion
23
Brand
20
Dienstleistungsqualität
20
Markenartikel
20
Service quality
20
Luxury goods
17
Luxusgüter
17
Einzelhandel
15
Internet marketing
15
Online-Marketing
15
Personality psychology
15
Persönlichkeitspsychologie
15
Retail trade
15
Marketing management
13
Marketingmanagement
13
consumer behavior
13
Advertising effects
12
Viral marketing
12
Virales Marketing
12
Werbewirkung
12
Environmental consciousness
11
Online retailing
11
Online-Handel
11
Umweltbewusstsein
11
Fashion
9
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9
purchase intention
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English
25
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Kim, Kyung Hoon
2
Alén, Elisa
1
Anitsal, Ismet
1
Anitsal, Melek Meral
1
Anitsal, Selin
1
Bae, Joonheui
1
Barnes, Brianna
1
Bolton, Ruth N.
1
Bordeau, Julie
1
Chae, Heeju
1
Cho, Seong Do
1
Ghaffar, Abdul
1
Gunasekar, Sangeetha
1
Gustafsson, Anders
1
Hakeem, Abdul
1
Han, Jinghe
1
Han, Sang-Lin
1
Islam, Tahir
1
Itoo, Murtaza Hassan
1
Jang, Seochul
1
Kato, Takumi
1
Kim, Daekwan
1
Kim, Jong Seok
1
Kim, Kyoungeun
1
Kim, Sang Jin
1
Kincl, Tomas
1
Ko, Eunju
1
Koo, Dong-mo
1
Lee, Chang Han
1
Lobel Trong Thuy Tran
1
Loureiro, Sandra Maria Correia
1
Luo, Jieqiong
1
Nguyen, T. P. Thao
1
Nguyen, V. Anh
1
Park, Jeong Eun
1
Park, Minsook
1
Parrey, Shakir Hussain
1
Quach, Sara
1
Rather, Raouf Ahmad
1
Ribeiro, Lara
1
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Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
Journal of retailing and consumer services
319
International journal of hospitality management
184
Journal of business research : JBR
142
The journal of services marketing
101
Journal of hospitality marketing & management
91
Journal of travel and tourism marketing
84
International journal of contemporary hospitality management
77
Cogent business & management
73
Services marketing quarterly
57
Tourism management : research, policies, practice
54
The service industries journal
49
Asia Pacific journal of marketing and logistics
47
Psychology & marketing
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
Service business
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
39
Journal of service management
38
Journal of service research : JSR
38
Journal of strategic marketing
35
International journal of electronic marketing and retailing : IJEMR
34
The international journal of bank marketing : IJBM
34
Tourism management perspectives : TMP
34
European journal of marketing : EJM
33
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
30
The international review of retail, distribution and consumer research
28
International journal of retail and distribution management
27
Journal of air transport management
26
Journal of the Academy of Marketing Science
26
International journal of quality and service sciences
25
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
The TQM journal : the international review of organizational improvement
25
Total quality management & business excellence
24
International journal of services and operations management
23
International journal of services, economics and management
23
Journal of Islamic marketing
23
Journal of internet commerce
23
Tourism analysis : an interdisciplinary tourism & hospitality journal
23
International journal of business information systems : IJBIS
22
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ECONIS (ZBW)
25
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1
"From fail to prevail" : how a salesperson's communication sentiment influences consumer forgiveness in service failures focusing on the role of consumer self-construal
Luo, Jieqiong
;
Yoo, Je Eun
;
Park, Jeong Eun
- In:
Journal of global scholars of marketing science : …
34
(
2024
)
2
,
pp. 231-252
Persistent link: https://www.econbiz.de/10014511630
Saved in:
2
The role of service quality in enhancing brand authenticity through the moderation effect of corporate social responsibility (CSR)
Ghaffar, Abdul
;
Islam, Tahir
;
Kincl, Tomas
;
Hakeem, Abdul
; …
- In:
Journal of global scholars of marketing science : …
33
(
2023
)
3
,
pp. 475-494
Persistent link: https://www.econbiz.de/10014319623
Saved in:
3
Leading the sharing economy : an exploration on how perceived value affecting customers' satisfaction and willingness to pay by using DiDi
Yang, Huijun
;
Xia, Lantian
- In:
Journal of global scholars of marketing science : …
32
(
2022
)
1
,
pp. 54-76
Persistent link: https://www.econbiz.de/10012801709
Saved in:
4
Do perceptions of switching costs vary across customers' household purchase decision roles?
Tesfom, Goitom
- In:
Journal of global scholars of marketing science : …
32
(
2022
)
4
,
pp. 511-529
Persistent link: https://www.econbiz.de/10013415455
Saved in:
5
How perceived effectiveness of social media platform and satisfaction affect continuance intention in a pandemic : the moderating role of perceived benefit
Tran Kim Dung
;
Lobel Trong Thuy Tran
- In:
Journal of global scholars of marketing science : …
32
(
2022
)
4
,
pp. 627-644
Persistent link: https://www.econbiz.de/10013415463
Saved in:
6
The effect of B2B service experience on repurchase intention : focus on roles of organizational agility and customer knowledge sharing
Jang, Seochul
;
Bae, Joonheui
;
Kim, Kyung Hoon
- In:
Journal of global scholars of marketing science : …
32
(
2022
)
4
,
pp. 645-659
Persistent link: https://www.econbiz.de/10013415464
Saved in:
7
Consumer response tendency and its implications for satisfaction and recommendation intention
Kato, Takumi
- In:
Journal of global scholars of marketing science : …
32
(
2022
)
2
,
pp. 269-284
Persistent link: https://www.econbiz.de/10013177330
Saved in:
8
How customer experience management reconciles strategy differences between East and West
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of global scholars of marketing science : …
31
(
2021
)
3
,
pp. 273-295
Persistent link: https://www.econbiz.de/10012549083
Saved in:
9
The effect of materialism, satisfaction and trust upon attitudinal loyalty : the case of denims
Verma, Pranay
- In:
Journal of global scholars of marketing science : …
31
(
2021
)
4
,
pp. 467-486
Persistent link: https://www.econbiz.de/10012622601
Saved in:
10
Is your business sustainable? : a sentiment analysis of air passengers of top 10 US-based airlines
Anitsal, Melek Meral
;
Anitsal, Ismet
;
Anitsal, Selin
- In:
Journal of global scholars of marketing science : …
29
(
2019
)
1
,
pp. 25-41
Persistent link: https://www.econbiz.de/10012257880
Saved in:
11
How user-generated judgments of hotel attributes indicate guest satisfaction
Gunasekar, Sangeetha
;
Sudhakar, Sooriya
- In:
Journal of global scholars of marketing science : …
29
(
2019
)
2
,
pp. 180-195
Persistent link: https://www.econbiz.de/10012257892
Saved in:
12
Customer brand identification, affective commitment, customer satisfaction, and brand trust as antecedents of customer behavioral intention of loyalty : an empirical study in the h...
Rather, Raouf Ahmad
;
Shehnaz Tehseen
;
Itoo, Murtaza Hassan
- In:
Journal of global scholars of marketing science : …
29
(
2019
)
2
,
pp. 196-217
Persistent link: https://www.econbiz.de/10012257893
Saved in:
13
Reflections on "assessing tourist behavioral intentions through perceived service quality and customer satisfaction"
Alén, Elisa
- In:
Journal of global scholars of marketing science : …
28
(
2018
)
4
,
pp. 358-362
Persistent link: https://www.econbiz.de/10011962788
Saved in:
14
Sonarsupermarkets and sci-fi
Barnes, Brianna
- In:
Journal of global scholars of marketing science : …
26
(
2016
)
4
,
pp. 304-306
Persistent link: https://www.econbiz.de/10011635619
Saved in:
15
GlobalEuropeAir
Bordeau, Julie
- In:
Journal of global scholars of marketing science : …
26
(
2016
)
4
,
pp. 311-314
Persistent link: https://www.econbiz.de/10011635653
Saved in:
16
Greatbanking : fraudulent charges to customer accounts
Uzzel, Jesse
- In:
Journal of global scholars of marketing science : …
26
(
2016
)
4
,
pp. 329-332
Persistent link: https://www.econbiz.de/10011635699
Saved in:
17
Restaurant's famous dish FTQ : improperly prepared meal
Yeh, Shih-Shuo
- In:
Journal of global scholars of marketing science : …
26
(
2016
)
4
,
pp. 341-343
Persistent link: https://www.econbiz.de/10011635718
Saved in:
18
Role of user-created programs in online game consumer behavior
Kim, Sang Jin
;
Kim, Kyung Hoon
;
Lee, Chang Han
- In:
Journal of global scholars of marketing science : …
26
(
2016
)
3
,
pp. 217-226
Persistent link: https://www.econbiz.de/10011594169
Saved in:
19
Antecedents of intention and usage toward customers' mobile commerce : evidence in Vietnam
Han, Sang-Lin
;
Nguyen, T. P. Thao
;
Nguyen, V. Anh
- In:
Journal of global scholars of marketing science : …
26
(
2016
)
2
,
pp. 129-151
Persistent link: https://www.econbiz.de/10011572119
Saved in:
20
Antecedents and effects of customer-service employee attachements on customer-companyx identification and word-of-mouth : the case of Cheong in South Korea
Cho, Seong Do
;
Kim, Kyoungeun
;
Kim, Daekwan
- In:
Journal of global scholars of marketing science : …
25
(
2015
)
1
,
pp. 91-105
Persistent link: https://www.econbiz.de/10010519573
Saved in:
21
How do customers' SNS participation activities impact on customer equity drivers and customer loyalty? : focus on the SNS services of a global SPA brand
Chae, Heeju
;
Ko, Eunju
;
Han, Jinghe
- In:
Journal of global scholars of marketing science : …
25
(
2015
)
2
,
pp. 122-141
Persistent link: https://www.econbiz.de/10011302923
Saved in:
22
The relationship between service quality, satisfaction, trust, value, commitment and loyalty of Internet service providers' customers
Thaichon, Paramaporn
;
Quach, Sara
- In:
Journal of global scholars of marketing science : …
25
(
2015
)
4
,
pp. 295-313
Persistent link: https://www.econbiz.de/10011515067
Saved in:
23
An integrated hierarchical survey for a large-scale conjoint study for mobile phones
Kim, Jong Seok
;
Sohn, So Young
- In:
Journal of global scholars of marketing science : …
25
(
2015
)
4
,
pp. 314-337
Persistent link: https://www.econbiz.de/10011515072
Saved in:
24
Mediating effect of store attachment in formation of store emotions and patronage through art and culture sponsorship in retailing
Shin, Jong-Kuk
;
Park, Minsook
- In:
Journal of global scholars of marketing science : …
24
(
2014
)
4
,
pp. 441-452
Persistent link: https://www.econbiz.de/10010438482
Saved in:
25
Effects of atmospherics on emotions and intention with respect to involvement in different shopping environments
Loureiro, Sandra Maria Correia
;
Koo, Dong-mo
;
Ribeiro, Lara
- In:
Journal of global scholars of marketing science : …
23
(
2013
)
4
,
pp. 435-459
Persistent link: https://www.econbiz.de/10010408597
Saved in:
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