//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of service management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Dienstleistungsmanagement"
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Dienstleistungsmanagement
32
Service management
32
Dienstleistungsqualität
10
Service quality
10
Dienstleistung
9
Services
9
Beziehungsmarketing
6
Customer integration
6
Dienstleistungsmarketing
6
Dienstleistungssektor
6
Kundenintegration
6
Relationship marketing
6
Service industry
6
Services management
6
Services marketing
6
Bibliometrics
5
Bibliometrie
5
Bundling strategy
5
Consumer behaviour
5
Konsumentenverhalten
5
Leistungsbündel
5
Innovation
4
Service operations
4
Betriebliche Wertschöpfung
3
Service logic
3
Value creation
3
Capital goods industry
2
Co-creation
2
Co-production
2
Customer value
2
Gesundheitswesen
2
Health care system
2
Investitionsgüterindustrie
2
Kundenwert
2
Lieferantenmanagement
2
Marketing theory
2
Marketingtheorie
2
Nachhaltige Entwicklung
2
Product design
2
Produktgestaltung
2
more ...
less ...
Online availability
All
Undetermined
8
Free
1
Type of publication
All
Article
31
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
32
Aufsatz in Zeitschrift
32
Case study
2
Fallstudie
2
Collection of articles of several authors
1
Conference proceedings
1
Konferenzschrift
1
Sammelwerk
1
more ...
less ...
Language
All
English
32
Author
All
Edvardsson, Bo
3
Gebauer, Heiko
3
Jaakkola, Elina
3
Fisk, Raymond P.
2
Helkkula, Anu
2
Joglekar, Nitin
2
Mickelsson, Karl-Jacob
2
Verma, Rohit
2
Aarikka-Stenroos, Leena
1
Badinelli, Ralph D.
1
Barile, Sergio
1
Bateman, Nicola
1
Beltagui, Ahmad
1
Blazevic, Vera
1
Bowen, David E.
1
Brown, Stephen Walter
1
Buxton, Rosamnd Chester
1
Candi, Marina
1
Chase, Richard B.
1
Conduit, Jodie
1
Csillag, João Mario
1
Darani, Tiffany
1
Dasu, Sriram
1
Dens, Nathalie
1
Dixon, Michael
1
Drach-Zahavy, Anat
1
Echeverri, Per
1
Ehrhart, Karen Holcombe
1
Erkoyuncu, John Ahmet
1
Esteves Martins, Michele
1
Fischer, Thomas
1
Fleisch, Elgar
1
Funk, Daniel C.
1
Groth, Markus
1
Grönroos, Christian
1
Halinen, Aino
1
Hannibal, Claire
1
Heinonen, Kristina
1
Hodgkinson, Ian R.
1
Holtom, Brooks C.
1
more ...
less ...
Institution
All
QUIS <11, 2009, Wolfsburg>
1
Published in...
All
Journal of service management
SpringerLink / Bücher
48
International journal of hospitality management
29
Forum Dienstleistungsmanagement
28
Journal of service research : JSR
16
International journal of contemporary hospitality management
15
The journal of services marketing
15
Global cases on hospitality industry
13
International journal of services and operations management
13
Springer eBook Collection
13
Springer eBook Collection / Business and Economics
13
Competition in higher education branding and marketing : national and global perspectives
12
Service Value als Werttreiber : Konzepte, Messung und Steuerung
12
Tourism management : research, policies, practice
12
Managing service quality : MSQ ; an international journal
11
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
10
International journal of quality and service sciences
10
The Sage handbook of hospitality management
10
Gabler Edition Wissenschaft
9
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
9
Journal of retailing and consumer services
9
Lehrbuch
9
Wissenschaft & Praxis
9
International journal of services technology and management
8
Research
8
Service science, management and engineering : education for the 21st Century
8
Services marketing quarterly
8
Controlling von Dienstleistungen : [die wichtigsten Instrumente und Kennzahlen ; Praxisbeispiele aus unterschiedlichen Branchen ; eigenständige und produktbegleitende Dienstleistungen im Vergleich]
7
Journal of business research : JBR
7
Kundenintegration : Forum Dienstleistungsmanagement
7
Schriften zum Produktionsmanagement
7
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
6
Handbook of service science ; [Vol. 1]
6
Handbuch Hospitality Management : Managementkonzepte, Wettbewerbskontext, Unternehmenspraxis
6
Harvard business review : HBR
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
Journal of hospitality marketing & management
6
Krankenhausmanagement : Strategien, Konzepte, Methoden
6
Manufacturing & service operations management : M & SOM
6
Schriftenreihe innovatives Dienstleistungsmanagement
6
more ...
less ...
Source
All
ECONIS (ZBW)
32
Showing
1
-
32
of
32
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Circular service management : toward conceptual understanding and service research priorities for a more sustainable future
Karpen, Ingo Oswald
;
Edvardsson, Bo
;
Tronvoll, Bård
; …
- In:
Journal of service management
34
(
2023
)
6
,
pp. 50-69
Persistent link: https://www.econbiz.de/10014456548
Saved in:
2
Guest editorial: the sport x service experience : an opportunity for sport service management research
Kunkel, Thilo
;
Funk, Daniel C.
- In:
Journal of service management
35
(
2024
)
1
,
pp. 46-52
Persistent link: https://www.econbiz.de/10014456576
Saved in:
3
The TRISEC framework for optimizing conversational agent design across search, experience and credence service contexts
Blazevic, Vera
;
Sidaoui, Karim
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 733-746
Persistent link: https://www.econbiz.de/10013325755
Saved in:
4
Accelerating employee-related scholarship in service management : research streams, propositions, and commentaries
Subramony, Mahesh
;
Ehrhart, Karen Holcombe
;
Groth, Markus
; …
- In:
Journal of service management
28
(
2017
)
5
,
pp. 837-865
Persistent link: https://www.econbiz.de/10011801801
Saved in:
5
Toward a public service management : past, present, and future directions
Hodgkinson, Ian R.
;
Hannibal, Claire
;
Keating, Byron W.
; …
- In:
Journal of service management
28
(
2017
)
5
,
pp. 998-1023
Persistent link: https://www.econbiz.de/10011801854
Saved in:
6
Setting the stage for service experience : design strategies for functional services
Beltagui, Ahmad
;
Candi, Marina
;
Riedel, Johann
- In:
Journal of service management
27
(
2016
)
5
,
pp. 751-772
Persistent link: https://www.econbiz.de/10011553130
Saved in:
7
Coordinatiing online health communities for cognitive and affective value creation
Van Oerle, Sarah
;
Mahr, Dominik
;
Lievens, Annouk
- In:
Journal of service management
27
(
2016
)
4
,
pp. 481-506
Persistent link: https://www.econbiz.de/10011563644
Saved in:
8
Customer participation management : developing a comprehensive framework and a research agenda
Mustak, Mekhail
;
Jaakkola, Elina
;
Halinen, Aino
; …
- In:
Journal of service management
27
(
2016
)
3
,
pp. 250-275
Persistent link: https://www.econbiz.de/10011583407
Saved in:
9
Service experience co-creation : conceptualization, implications, and future research directions
Jaakkola, Elina
;
Helkkula, Anu
;
Aarikka-Stenroos, Leena
- In:
Journal of service management
26
(
2015
)
2
,
pp. 182-205
Persistent link: https://www.econbiz.de/10011401238
Saved in:
10
Firm self-service technology readiness
Ramaseshan, B.
;
Kingshott, Russel P. J.
;
Stein, Alisha
- In:
Journal of service management
26
(
2015
)
5
,
pp. 751-776
Persistent link: https://www.econbiz.de/10011503563
Saved in:
11
"We(b)care" : how review set balance moderates the appropriate response strategy to negative online reviews
Dens, Nathalie
;
Pelsmacker, Patrick de
;
Purnawirawan, …
- In:
Journal of service management
26
(
2015
)
3
,
pp. 486-515
Persistent link: https://www.econbiz.de/10011389108
Saved in:
12
Signaling eco-certification : implications for service coproduction and resource efficiency
Zhang, Jie Jennifer
;
Joglekar, Nitin
;
Verma, Rohit
- In:
Journal of service management
25
(
2014
)
4
,
pp. 494-511
Persistent link: https://www.econbiz.de/10010405216
Saved in:
13
Customer expectations of remote maintenance services in the medical equipment industry
Paluch, Stefanie
- In:
Journal of service management
25
(
2014
)
5
,
pp. 639-653
Persistent link: https://www.econbiz.de/10010426056
Saved in:
14
An innovative uncertainty management framework to support contracting for product-service availability
Erkoyuncu, John Ahmet
;
Roy, Rajkumar
;
Shehab, Essam
; …
- In:
Journal of service management
25
(
2014
)
5
,
pp. 603-638
Persistent link: https://www.econbiz.de/10010426059
Saved in:
15
Experience psychology : a proposed new subfield of service management
Chase, Richard B.
;
Dasu, Sriram
- In:
Journal of service management
25
(
2014
)
5
,
pp. 574-577
Persistent link: https://www.econbiz.de/10010426063
Saved in:
16
The role of coordinated marketing-operations strategy in services : implications for managerial decisions and execution
Dixon, Michael
;
Karniouchina, Ekaterina V.
;
Rhee, Bo van der
- In:
Journal of service management
25
(
2014
)
2
,
pp. 275-294
Persistent link: https://www.econbiz.de/10010343465
Saved in:
17
Customer activity in service
Mickelsson, Karl-Jacob
- In:
Journal of service management
24
(
2013
)
5
,
pp. 534-552
Persistent link: https://www.econbiz.de/10010196052
Saved in:
18
Linking task and goal interdependence to quality service : the role of the service climate
Drach-Zahavy, Anat
;
Somech, Anit
- In:
Journal of service management
24
(
2013
)
2
,
pp. 151-169
Persistent link: https://www.econbiz.de/10009742801
Saved in:
19
Shaping, organizing, and rethinking service innovation : a multidimensional framework
Rubalcaba-Bermejo, Luis
;
Michel, Stefan
;
Sundbo, Jon
; …
- In:
Journal of service management
23
(
2012
)
5
,
pp. 696-715
Persistent link: https://www.econbiz.de/10009666540
Saved in:
20
Exploring internal mechanisms forming customer servicescape experiences
Pareigis, Jörg
;
Echeverri, Per
;
Edvardsson, Bo
- In:
Journal of service management
23
(
2012
)
5
,
pp. 677-695
Persistent link: https://www.econbiz.de/10009666543
Saved in:
21
Service's scientific communitiy : a social network analysis
Esteves Martins, Michele
;
Martins, Guilherme Silveira
; …
- In:
Journal of service management
23
(
2012
)
3
,
pp. 455-469
Persistent link: https://www.econbiz.de/10009619122
Saved in:
22
Pushing the frontier of sustainable service operations management : evidence from US hospitality industry
Zhang, Jie J.
;
Joglekar, Nitin
;
Verna, Rohit
- In:
Journal of service management
23
(
2012
)
3
,
pp. 377-399
Persistent link: https://www.econbiz.de/10009619151
Saved in:
23
Customer experience modeling : from customer experience to service design
Teixeira, Jorge Grenha
;
Patrício, Lia
;
Nunes, Nuno Jardim
- In:
Journal of service management
23
(
2012
)
3
,
pp. 362-376
Persistent link: https://www.econbiz.de/10009619158
Saved in:
24
Viable service systems and decision making in service management
Badinelli, Ralph D.
;
Barile, Sergio
;
Ng, Irene
;
Polese, …
- In:
Journal of service management
23
(
2012
)
4
,
pp. 498-526
Persistent link: https://www.econbiz.de/10009619537
Saved in:
25
Service-driven manufacturing : provision, evolution and financial impact of services in industrial firms
Gebauer, Heiko
;
Ren, Guang-jie
;
Valtakoski, Aku
; …
- In:
Journal of service management
23
(
2012
)
1
,
pp. 120-136
Persistent link: https://www.econbiz.de/10009534365
Saved in:
26
Characterising the concept of service experience
Helkkula, Anu
- In:
Journal of service management
22
(
2011
)
3
,
pp. 367-389
Persistent link: https://www.econbiz.de/10009239536
Saved in:
27
Exploring the alignment between service strategy and service innovation
Lightfoot, Howard
;
Gebauer, Heiko
- In:
Journal of service management
22
(
2011
)
5
,
pp. 664-683
Persistent link: https://www.econbiz.de/10009406382
Saved in:
28
Service development success : a contingent approach by knowledge strategy
Storey, Chris
;
Hull, Frank M.
- In:
Journal of service management
21
(
2010
)
2
,
pp. 140-161
Persistent link: https://www.econbiz.de/10003987094
Saved in:
29
QUIS 11 : moving forward with service quality
Stauss, Bernd
(
contributor
)
-
2010
Persistent link: https://www.econbiz.de/10008656281
Saved in:
30
A customer-dominant logic of service
Heinonen, Kristina
;
Strandvik, Tore
;
Mickelsson, Karl-Jacob
- In:
Journal of service management
21
(
2010
)
4
,
pp. 531-548
Persistent link: https://www.econbiz.de/10008656284
Saved in:
31
Protection for profiting from collaborative service innovation
Hurmelinna-Laukkanen, Pia
;
Ritala, Paavo
- In:
Journal of service management
21
(
2010
)
1
,
pp. 6-24
Persistent link: https://www.econbiz.de/10003964293
Saved in:
32
Exploring the interrelationship among patterns of service strategy changes and organizational design elements
Gebauer, Heiko
;
Fischer, Thomas
;
Fleisch, Elgar
- In:
Journal of service management
21
(
2010
)
1
,
pp. 103-129
Persistent link: https://www.econbiz.de/10003964402
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->