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isPartOf:"Electronic retailing"
~subject:"Customer satisfaction"
~isPartOf:"Journal of business research : JBR"
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Customer satisfaction
Online retailing
218
Online-Handel
218
Consumer behaviour
169
Konsumentenverhalten
169
E-commerce
69
Electronic Commerce
69
Internet marketing
68
Online-Marketing
68
Social Web
43
Social web
43
Viral marketing
41
Virales Marketing
41
Beziehungsmarketing
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Einzelhandel
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Relationship marketing
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Retail trade
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Kundenzufriedenheit
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Distribution channel
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Vertriebsweg
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Confidence
16
Vertrauen
16
Dienstleistungsqualität
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Internet
14
Service quality
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Online reviews
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Personalization
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Website
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Brand management
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Markenführung
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Virtual reality
12
Virtuelle Realität
12
Emotion
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Online shopping
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Brand image
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Data Mining
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Data mining
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Markenimage
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Personalisierung
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Rana, Nripendra P.
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Ahlert, Dieter
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Alcántara-Pila, Juan Miguel
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Bala, Pradip Kumar
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Barnes, Donald C.
1
Barrio-García, Salvador del
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Butori, Raphaëlle
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Collier, Joel E.
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Cuesta-Valiño, Pedro
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Donthu, Naveen
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Dwivedi, Yogesh Kumar
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Eroglu, Sevgin
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Fu, Xiaorong
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García-Henche, Blanca
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Goel, Pooja
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Gursoy, Dogan
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Gutiérrez-Rodríguez, Pablo
1
Ha, Sejin
1
Hernandez, Monica D.
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Hesse, Josef
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Holland, Christopher P.
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Huang, Ran
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Hutzinger, Clemens
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Karimi, Sahar
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Pang, Jing
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Papamichail, Nadia
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Parayitam, Satyanarayana
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Park, Minjung
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Electronic retailing
Journal of business research : JBR
Journal of retailing and consumer services
79
International journal of electronic marketing and retailing : IJEMR
24
Journal of internet commerce
19
Cogent business & management
18
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
14
International journal of hospitality management
13
Journal of electronic commerce research : JECR
13
Tourism management : research, policies, practice
12
Asia Pacific journal of marketing and logistics
11
International journal of retail & distribution management
11
International journal of retail and distribution management
11
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
10
International journal of business information systems : IJBIS
10
International journal of e-business research : an official publication of the Information Resources Management Association
10
International journal of electronic customer relationship management : IJECRM
10
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
10
Journal of retailing
8
Journal of strategic marketing
8
Psychology & marketing
8
The service industries journal
8
Journal of hospitality marketing & management
7
Journal of travel and tourism marketing
7
The international review of retail, distribution and consumer research
7
The journal of services marketing
7
Electronic commerce research and applications
6
Information systems and e-business management : ISeB
6
International journal of internet marketing and advertising : IJIMA
6
International journal of production economics
6
International journal of quality & reliability management
6
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
6
Journal of marketing management : MM
6
Service business
6
Administrative Sciences : open access journal
5
Electronic commerce research
5
Electronic markets : the international journal on networked business
5
International journal of contemporary hospitality management
5
International journal of electronic business : IJEB
5
International journal of electronic commerce : IJEC
5
Journal of Asian finance, economics and business : JAFEB
5
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ECONIS (ZBW)
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1
Positive or negative spillover? : the influence of online channel satisfaction on offline channel adoption
Teng, Hongxin
;
Xia, Qinying
;
Shou, Jiayi
;
Zhao, Jing
- In:
Journal of business research : JBR
154
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013468724
Saved in:
2
Strategic orientation towards digitization to improve supermarket loyalty in an omnichannel context
Cuesta-Valiño, Pedro
;
Gutiérrez-Rodríguez, Pablo
; …
- In:
Journal of business research : JBR
156
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013534155
Saved in:
3
You can't touch this : driving purchase justification for hedonic online purchases
Krallman, Alexandra
;
Barnes, Donald C.
;
Lastner, Matthew M.
- In:
Journal of business research : JBR
155
(
2023
)
2
,
pp. 1-11
Persistent link: https://www.econbiz.de/10013492781
Saved in:
4
A moderated mediation model for e-impulse buying tendency, customer satisfaction and intention to continue e-shopping
Goel, Pooja
;
Parayitam, Satyanarayana
;
Sharma, Anuj
; …
- In:
Journal of business research : JBR
142
(
2022
),
pp. 1-16
Persistent link: https://www.econbiz.de/10013168094
Saved in:
5
Effects of online commercial friendships on customer revenge following a service failure
Fu, Xiaorong
;
Pang, Jing
;
Gursoy, Dogan
- In:
Journal of business research : JBR
153
(
2022
),
pp. 102-114
Persistent link: https://www.econbiz.de/10013533975
Saved in:
6
What consumers think about product self-assembly : insights from big data
Safi, Roozmehr
- In:
Journal of business research : JBR
153
(
2022
),
pp. 341-354
Persistent link: https://www.econbiz.de/10013534050
Saved in:
7
Exploring the drivers of customers' brand attitudes of online travel agency services : a text-mining based approach
Ray, Arghya
;
Bala, Pradip Kumar
;
Rana, Nripendra P.
- In:
Journal of business research : JBR
128
(
2021
),
pp. 391-404
Persistent link: https://www.econbiz.de/10012494465
Saved in:
8
Examining an asymmetric effect between online customer reviews emphasis and overall satisfaction determinants
Xu, Xun
- In:
Journal of business research : JBR
106
(
2020
),
pp. 196-210
Persistent link: https://www.econbiz.de/10012158349
Saved in:
9
The effects of warmth-oriented and competence-oriented service recovery messages on observers on online platforms
Huang, Ran
;
Ha, Sejin
- In:
Journal of business research : JBR
121
(
2020
),
pp. 616-627
Persistent link: https://www.econbiz.de/10012417382
Saved in:
10
An empirical investigation of the factors motivating Japanese repeat consumers to review their shopping experiences
Moriuchi, Emi
;
Takahashi, Ikuo
- In:
Journal of business research : JBR
82
(
2018
),
pp. 381-390
Persistent link: https://www.econbiz.de/10011771917
Saved in:
11
Does language matter? : a cross-national comparison of the moderating effect of language on website information-processing
Alcántara-Pila, Juan Miguel
;
Barrio-García, Salvador del
- In:
Journal of business research : JBR
88
(
2018
),
pp. 66-78
Persistent link: https://www.econbiz.de/10011869547
Saved in:
12
The determinants of approval of online consumer revenge
Ribeiro, Gisele de Campos
;
Butori, Raphaëlle
;
Le …
- In:
Journal of business research : JBR
88
(
2018
),
pp. 212-221
Persistent link: https://www.econbiz.de/10011869708
Saved in:
13
The impact of consumer archetypes on online purchase decision-making processes and outcomes : a behavioural process perspective
Karimi, Sahar
;
Holland, Christopher P.
;
Papamichail, Nadia
- In:
Journal of business research : JBR
91
(
2018
),
pp. 71-82
Persistent link: https://www.econbiz.de/10011902819
Saved in:
14
The effects of marketer- and advocate-initiated online service recovery responses on silent bystanders
Weitzl, Wolfgang
;
Hutzinger, Clemens
- In:
Journal of business research : JBR
80
(
2017
),
pp. 164-175
Persistent link: https://www.econbiz.de/10011771479
Saved in:
15
Psychological contract violation and customer intention to reuse online retailers : exploring mediating and moderating mechanisms
Malhotra, Neeru
;
Sahadev, Sunil
;
Purani, Keyoor
- In:
Journal of business research : JBR
75
(
2017
),
pp. 17-28
Persistent link: https://www.econbiz.de/10011699753
Saved in:
16
Causal recipes for customer loyalty to travel agencies : differences between online and offline customers
Silva, Graça Miranda
;
Gonc̦alves, Helena Martins
- In:
Journal of business research : JBR
69
(
2016
)
11
,
pp. 5512-5518
Persistent link: https://www.econbiz.de/10011590571
Saved in:
17
The effects of e-mass customization on consumer perceived value, satisfaction, and loyalty toward luxury brands
Yoo, Jungmin
;
Park, Minjung
- In:
Journal of business research : JBR
69
(
2016
)
12
,
pp. 5775-5784
Persistent link: https://www.econbiz.de/10011597505
Saved in:
18
The fluent online shopping experience
Mosteller, Jill
;
Donthu, Naveen
;
Eroglu, Sevgin
- In:
Journal of business research : JBR
67
(
2014
)
11
,
pp. 2486-2493
Persistent link: https://www.econbiz.de/10010402745
Saved in:
19
Web aesthetics effects on perceived online service quality and satisfaction in an e-tail environment : the moderating role of purchase task
Wang, Yong Jian
;
Hernandez, Monica D.
;
Minor, Michael
- In:
Journal of business research : JBR
63
(
2010
)
9/10
,
pp. 935-942
Persistent link: https://www.econbiz.de/10008652178
Saved in:
20
Die Erfüllung von Kundenbedürfnissen als Determinante der Kundenzufriedenheit im Electronic Shopping
Ahlert, Dieter
;
Evanschitzky, Heiner
;
Hesse, Josef
- In:
Electronic retailing
,
(pp. 163-190)
.
2002
Persistent link: https://www.econbiz.de/10001679103
Saved in:
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