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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Fitness industry
109
Fitness-Wirtschaft
105
Consumer behaviour
28
Konsumentenverhalten
28
Deutschland
19
Germany
19
USA
19
United States
19
Customer satisfaction
16
Service quality
15
Dienstleistungsqualität
14
Beziehungsmarketing
13
Relationship marketing
13
Confidence
8
Vertrauen
8
Leistungsanreiz
6
Performance incentive
6
Personality psychology
6
Persönlichkeitspsychologie
6
Service industry
6
Arbeitszufriedenheit
5
Canada
5
Contract
5
Corporate culture
5
Dienstleistungssektor
5
Freizeitwirtschaft
5
Gesundheitsvorsorge
5
Job satisfaction
5
Kanada
5
Leisure industries
5
Preventive care
5
Sport
5
Sportmarketing
5
Sports
5
Sports marketing
5
Unternehmenskultur
5
Vertrag
5
Body weight
4
Business start-up
4
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Undetermined
5
Free
2
Type of publication
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Article
15
Book / Working Paper
1
Type of publication (narrower categories)
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Article in journal
13
Aufsatz in Zeitschrift
13
Aufsatz im Buch
2
Book section
2
Language
All
English
15
German
2
Author
All
García-Fernández, Jerónimo
4
Bernal-García, Ainara
2
Gálvez-Ruiz, Pablo
2
Gálvez-Ruíz, Pablo
2
Pedragosa, Vera
2
Pitts, Brenda G.
2
Alexandris, Kostas
1
Barros, Catarina de
1
Biscaia, Rui
1
Bodet, Guillaume
1
Bohórquez Gómez-Millán, María Rocío
1
Calabuig Moreno, Ferran
1
Constantino, Magda Sousa
1
Correia, Abel
1
Dickson, Geoff
1
Doğan, Mehmet
1
Fernández-Gavira, Jesús
1
Ferrand, Alain
1
Franz, Robert
1
García, Alfonso J.
1
García-Fernández, Jeronimo
1
Glaveli, Niki
1
Gonçalves, Lisa
1
Grimaldi-Puyana, Moisés
1
Hedlund, David P.
1
Huertas González-Serrano, María
1
Karagiorgos, Thomas
1
Kähler, Robin
1
Lin, Jiun-sheng Chris
1
Miragaia, Dina Alexandra Marques
1
Naylor, Michael
1
Papadimitriou, Dimitra
1
Quick, Shayne
1
Robinson, Leigh
1
Schröder, Silja
1
Sevilmiş, Ali
1
Tsakiraki, Anastasia
1
Tsitskari, Efi
1
Valette-Florence, Pierre
1
Vélez-Colon, Luisa
1
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International journal of sport management and marketing : IJSMM
4
International journal of sports marketing & sponsorship
2
Journal of sport management : the official journal of the North American Society of Sport Management
2
Academia : revista Latinoamericana de administración
1
European Sport management quarterly : ESMQ
1
Managing service quality : MSQ ; an international journal
1
Qualitätsmanagement im Sport : Beiträge des 5. Deutschen Sportökonomie-Kongresses [16. - 18. November 2006]
1
Services marketing quarterly
1
Sport management review
1
Sports management as an emerging economic activity : trends and best practices
1
Wismarer Schriften zu Management und Recht
1
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ECONIS (ZBW)
16
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16
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1
Dimensions and outcomes of experiential quality in the fitness industry : the case of Turkey
Sevilmiş, Ali
;
Doğan, Mehmet
;
Gálvez-Ruiz, Pablo
; …
- In:
International journal of sports marketing & sponsorship
25
(
2024
)
2
,
pp. 396-418
Persistent link: https://www.econbiz.de/10014505223
Saved in:
2
The effect of perceived quality and customer engagement on the loyalty of users of Spanish fitness centres
Gálvez-Ruiz, Pablo
;
Calabuig Moreno, Ferran
; …
- In:
Academia : revista Latinoamericana de administración
36
(
2023
)
4
,
pp. 445-462
Persistent link: https://www.econbiz.de/10014505280
Saved in:
3
Exploring the role of fitness instructors' interaction quality skills in building customer trust in the service provider and customer satisfaction
Glaveli, Niki
;
Papadimitriou, Dimitra
;
Karagiorgos, Thomas
- In:
European Sport management quarterly : ESMQ
23
(
2023
)
3
,
pp. 767-788
Persistent link: https://www.econbiz.de/10014283326
Saved in:
4
Member identity in fitness centres and its consequences : an examination of members and managers' perspectives
Pedragosa, Vera
;
Biscaia, Rui
;
Naylor, Michael
; …
- In:
International journal of sports marketing & sponsorship
24
(
2023
)
4
,
pp. 638-660
Persistent link: https://www.econbiz.de/10014381119
Saved in:
5
Topics and research trends of health clubs management : will innovation be part of the fitness industry research interests?
Miragaia, Dina Alexandra Marques
;
Constantino, Magda Sousa
- In:
International journal of sport management and marketing …
19
(
2019
)
1/2
,
pp. 129-146
Persistent link: https://www.econbiz.de/10012059501
Saved in:
6
Consumer behaviour and sport services : an examination of fitness centre loyalty
García-Fernández, Jeronimo
;
Gálvez-Ruíz, Pablo
; …
- In:
International journal of sport management and marketing …
18
(
2018
)
1/2
,
pp. 8-23
Persistent link: https://www.econbiz.de/10011884667
Saved in:
7
The effects of service convenience and perceived quality on perceived value, satisfaction and loyalty in low-cost fitness centers
García-Fernández, Jerónimo
;
Gálvez-Ruíz, Pablo
; …
- In:
Sport management review
21
(
2018
)
3
,
pp. 250-262
Persistent link: https://www.econbiz.de/10011871286
Saved in:
8
Customer 360° method : assessment of customers in fitness centres
García-Fernández, Jerónimo
;
Bohórquez …
- In:
Sports management as an emerging economic activity : …
,
(pp. 57-72)
.
2017
Persistent link: https://www.econbiz.de/10011758351
Saved in:
9
Measuring exercise involvement among fitness centers' members : is it related with their satisfaction?
Tsitskari, Efi
;
Quick, Shayne
;
Tsakiraki, Anastasia
- In:
Services marketing quarterly
35
(
2014
)
4
,
pp. 372-389
Persistent link: https://www.econbiz.de/10010465653
Saved in:
10
Loyalty in sport participation services : an examination of the mediating role of psychological commitment
Bodet, Guillaume
- In:
Journal of sport management : the official journal of …
26
(
2012
)
1
,
pp. 30-42
Persistent link: https://www.econbiz.de/10009512311
Saved in:
11
The role of expected future use in relationship-based service retention
Lin, Jiun-sheng Chris
;
Wu, Chung-yueh
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
5
,
pp. 535-551
Persistent link: https://www.econbiz.de/10009315779
Saved in:
12
Auswirkungen der Mitarbeiterzufriedenheit auf die Kundenzufriedenheit im Dienstleistungssektor : theoretische Grundlagen und empirische Ergebnisse
Franz, Robert
-
2011
-
1. Aufl.
Persistent link: https://www.econbiz.de/10009012966
Saved in:
13
The intention-to-repurchase paradox : a case of the health and fitness industry
Ferrand, Alain
;
Robinson, Leigh
;
Valette-Florence, Pierre
- In:
Journal of sport management : the official journal of …
24
(
2010
)
1
,
pp. 83-105
Persistent link: https://www.econbiz.de/10003954875
Saved in:
14
Investigating individual satisfaction in health and fitness training centres
Barros, Catarina de
;
Gonçalves, Lisa
- In:
International journal of sport management and marketing …
5
(
2009
)
4
,
pp. 384-395
Persistent link: https://www.econbiz.de/10003827752
Saved in:
15
Expectations, satisfaction and loyalty in health and fitness clubs
Pedragosa, Vera
;
Correia, Abel
- In:
International journal of sport management and marketing …
5
(
2009
)
4
,
pp. 450-464
Persistent link: https://www.econbiz.de/10003827762
Saved in:
16
Qualitätssicherung in Fitness-Studios : eine Untersuchung aus Verbrauchersicht
Kähler, Robin
;
Schröder, Silja
- In:
Qualitätsmanagement im Sport : Beiträge des 5. …
,
(pp. 133-144)
.
2007
Persistent link: https://www.econbiz.de/10003735258
Saved in:
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