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Emotion
172
Consumer behaviour
78
Konsumentenverhalten
78
Customer satisfaction
51
Dienstleistungsqualität
51
Kundenzufriedenheit
51
Service quality
51
Hotel industry
50
Hotellerie
50
Gastronomie
39
Restaurant industry
39
Beziehungsmarketing
36
Relationship marketing
36
Arbeitszufriedenheit
29
Job satisfaction
29
Arbeitsverhalten
26
Work behaviour
26
Tourism employees
24
Tourismusberufe
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Stress
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Work stress
20
Emotional labor
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Hospitality industry
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Emotions
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Gastgewerbe
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Organizational behaviour
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Verhalten in Organisationen
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Brand management
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Markenführung
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Personality psychology
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Persönlichkeitspsychologie
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Han, Heesup
6
Jang, Soocheong
6
Madera, Juan M.
6
Mattila, Anna S.
6
Lee, Lindsey
5
Kim, Jong-Hyeong
4
Kim, Woo Gon
4
Altinay, Levent
3
Guchait, Priyanko
3
Hyun, Sunghyup Sean
3
Kim, Peter Beomcheol
3
Min, Hyounae
3
Park, Jeong-Yeol
3
Pizam, Abraham
3
Qu, Hailin
3
Shapoval, Valeriya
3
Song, Hanqun
3
Ahn, Jiseon
2
Al-Ansi, Amr
2
Alrawadieh, Zaid
2
Arici, Hasan Evrim
2
Back, Robin M.
2
Baker, Melissa A.
2
Bilgihan, Anil
2
Bufquin, Diego
2
Chatterjee, Swagato
2
Dedeoğlu, Bekir Bora
2
Hwang, Jinsoo
2
Jang, Jichul
2
Jung, Hyo Sun
2
Kang, Juhee
2
Karatepe, Osman M.
2
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2
Kim, Hyun Jeong
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Kim, Taegoo
2
Lee, Gyehee
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Lee, JungHoon
2
Li, Hengyun
2
Luo, Anqi
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International journal of hospitality management
Journal of business research : JBR
246
Journal of retailing and consumer services
152
Journal of business ethics : JOBE
102
Tourism management : research, policies, practice
92
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
85
Psychology & marketing
84
Journal of consumer research : JCR ; an interdisciplinary bimonthly
77
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
74
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
65
Academy of Management journal : AMJ
63
Journal of economic psychology : research in economic psychology and behavioral economics
56
SpringerLink / Bücher
56
Journal of travel and tourism marketing
55
Journal of business and psychology
54
International journal of contemporary hospitality management
49
Journal of behavioral decision making
49
Journal of vocational behavior
49
Journal of hospitality marketing & management
48
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
47
The service industries journal
46
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
45
Journal of economic behavior & organization : JEBO
45
The journal of brand management : an international journal
45
The journal of services marketing
45
Tourism management perspectives : TMP
44
Journal of managerial psychology
42
Human relations
41
Journal of marketing research : JMR
41
Discussion paper series / IZA
39
European journal of marketing : EJM
39
The Academy of Management review : AMR
39
The journal of product & brand management
39
Leadership & organization development journal
37
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
36
Research companion to emotion in organizations
36
Cogent business & management
35
Marketing letters : a journal of research in marketing
34
International journal of consumer studies
31
Journal of marketing management : MM
31
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ECONIS (ZBW)
172
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1
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50
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172
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1
Look on the bright side : emojis impact tipping behaviour
Lefebvre, Sarah
;
Boman, Laura
;
Orlowski, Marissa
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014457828
Saved in:
2
To share or not to share? : a double-edge effect of narcissism on knowledge sharing in hospitality
Wang, Zhaochen
;
Yang, Sainan
;
Li, Xin
;
Liu, Pei
;
Liu, Nan
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014457832
Saved in:
3
What happens to restaurant employees during times of distress? : a focus on separation strategies, emotional outcomes, and drinking behaviors
Hight, S. Kyle
;
Kitterlin-Lynch, Miranda
;
Cain, Lisa
; …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014457842
Saved in:
4
The effect of hospitableness on positive emotions, experience, and well-being of hospital patients
Altinay, Levent
;
Alrawadieh, Zaid
;
Tulucu, Fadime
; …
- In:
International journal of hospitality management
110
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014310662
Saved in:
5
How observed customer mistreatment of supervisors affects employees' service sabotage : a cross-cultural examination from the deontic justice theory
Jiang, Wen
;
Shum, Cass
;
Min, Hyounae
;
Ding, Ye
- In:
International journal of hospitality management
110
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014310677
Saved in:
6
Exploring the antecedents for hospitality reviewers' trustworthiness and its impact on business patronage
Chatterjee, Swagato
;
Rakshit, Krishanu
;
Mandal, Prasenjit
- In:
International journal of hospitality management
110
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014310683
Saved in:
7
Owned media or earned media? : the influence of social media types on impulse buying intention in internet celebrity restaurants
Zhou, Yan
;
Li, Yong-Quan
;
Ruan, Wen-Qi
;
Zhang, Shu-Ning
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014311444
Saved in:
8
Investigating the use experience of restaurant service robots : the cognitive-affective-behavioral framework
Chen, Ching-fu
;
Girish V. G.
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014311479
Saved in:
9
Role of employee personality traits in job performance in the restaurant food franchise context
Lu Shiwen
;
Ahn, Jiseon
- In:
International journal of hospitality management
113
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014325594
Saved in:
10
The dualistic model of passion and the service quality of five-star hotel employees during the COVID-19 pandemic
Wu, Tung-Ju
;
Li, Jia-Min
;
Wang, Yu-Shu
;
Zhang, Ruo-Xi
- In:
International journal of hospitality management
113
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014325607
Saved in:
11
Thebiophilic hotel lobby : consumer emotions, peace of mind, willingness to pay, and health-consciousness
Nanu, Luana
;
Rahman, Imran
- In:
International journal of hospitality management
113
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014325639
Saved in:
12
Sentimental analysis of Facebook reviews : does hospitality matter in senior living?
Zhong, Yun Ying
;
Zhang, Tingting
;
Ronzoni, Giulio
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014334428
Saved in:
13
Reprint of: The effect of hospitableness on positive emotions, experience, and well-being of hospital patients
Altinay, Levent
;
Alrawadieh, Zaid
;
Tulucu, Fadime
; …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014334761
Saved in:
14
Does "Nei Juan" affect "Tang Ping" for hotel employees? : the moderating effect of effort-reward imbalance
Yin, Jie
;
Ji, Yingchao
;
Ni, Yensen
- In:
International journal of hospitality management
109
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014282510
Saved in:
15
Leadership styles and employee pro-environmental behavior in the tourism and hospitality industry : a cognitive-affective personality system perspective
Zheng, Yuheng
;
Gao, Yixing
;
Li, Mimi
;
Dang, Ning
- In:
International journal of hospitality management
113
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014324970
Saved in:
16
Feeling good working with you : perspective-taking as a strategy to increase team member satisfaction
Lee, Lindsey
;
Yu, Heyao
;
Beiza, Alberto
;
Madera, Juan M.
- In:
International journal of hospitality management
113
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014324980
Saved in:
17
Impulsive hotel consumption intention in live streaming e-commerce settings : moderating role of impulsive consumption tendency using two-stage SEM
Syed Shah Alam
;
Masukujjaman, Mohammad
;
Zafir Khan …
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014487590
Saved in:
18
Enhancing teamwork in the hospitality industry : the importance of empathy
Jung, Hyojung
;
Lee, Stacy H.
;
Lim, SangGon
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014439949
Saved in:
19
The effect of COVID-19 on hotel booking intentions: Investigating the roles of message appeal type and brand loyalty
Ju, Yongwook
;
Jang, Soocheong
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013482202
Saved in:
20
Service improvisation as a double-edged sword
Oh, Hyunghwa
;
Jang, Jichul
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013482272
Saved in:
21
Customer brand co-creation behavior and brand sincerity through CSR interactivity : the role of psychological implications in service-dominant logic
Sung, Kyongsik
;
Lee, Seoki
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013482908
Saved in:
22
Enjoyment or indulgence : what draws the line in hedonic food consumption?
Hu, Yaou
;
Min, Hyounae
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013255932
Saved in:
23
Emotional congruence among solo diners
Choi, Suh-hee
;
Cho, Meehee
;
Chiao Ling Yang
;
Tabari, …
- In:
International journal of hospitality management
101
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013271309
Saved in:
24
Does incivility in quick service restaurants suppress the voice of employee? : a moderated mediation model
Madhan, Kumar
;
Shagirbasha, Shameem
;
Iqbal, Juman
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209273
Saved in:
25
Frontline employees' emotional labor toward their co-workers : the mediating role of team member exchange
Kang, Juhyun
;
Jang, Jichul
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013185206
Saved in:
26
How and when perceived CSR effects interpersonal helping and loyal boosterism : a moderated mediation model
Boǧan, Erhan
;
Dedeoğlu, Bekir Bora
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013185239
Saved in:
27
When employees feel envy : the role of psychological capital
Lee, Choonghyoung
;
Song, Jahyun
;
Ryan, Bill
- In:
International journal of hospitality management
105
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013363244
Saved in:
28
Qualitative job insecurity, emotional exhaustion and their effects on hotel employees' job embeddedness : the moderating role of perceived organizational support
Dogantekin, Ali
;
Secilmis, Cihan
;
Karatepe, Osman M.
- In:
International journal of hospitality management
105
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013363633
Saved in:
29
The impacts of cultural intelligence and emotional labor on the job satisfaction of luxury hotel employees
Lam, Rachel
;
Cheung, Catherine
;
Lugosi, Peter
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013266130
Saved in:
30
The effect of hotel livestreaming on viewers' purchase intention : exploring the role of parasocial interaction and emotional engagement
Shen, Huawen
;
Zhao, Chen
;
Fan, Daisy X. F.
;
Buhalis, …
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014227766
Saved in:
31
Consumer aggression and frontline employees' turnover intention : the role of job anxiety, organizational support, and obligation feeling
Raza, Basharat
;
Onge, Sylvie St.
;
Ali, Muhammad
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012820040
Saved in:
32
How should I respond to a complaining customer? : a model of Cognitive-Emotive-Behavioral from the perspective of restaurant service employees
Poh Theng Loo
;
Khoo-Lattimore, Catheryn
;
Huey Chern Boo
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547701
Saved in:
33
How do empowered employees engage in voice behaviors? : a moderated mediation model based on work-related flow and supervisors' emotional expression spin
Park, In-Jo
;
Doan, Tin
;
Zhu, Dan
;
Kim, Peter Beomcheol
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547702
Saved in:
34
A within-level analysis of the effect of customer-focused perspective-taking on deep acting and customer helping behaviors : the mediating roles of negative affect and empathy
Lee, Lindsey
;
Madera, Juan M.
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547719
Saved in:
35
The effect of ad appeals and message framing on consumer responses to plant-based menu items
Ye, Tian
;
Mattila, Anna S.
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012547725
Saved in:
36
Antecedents of customer WOM in glamping : the critical role of original ecology
Lu, Jiandong
;
Wang, Xiaolei
;
Dai, Zheng
;
Chen, Guo
; …
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-16
Persistent link: https://www.econbiz.de/10012547731
Saved in:
37
Cruise ship dining experiencescape : the perspective of female cruise travelers in the midst of the COVID-19 pandemic
Radic, Aleksandar
;
Lück, Michael
;
Al-Ansi, Amr
;
Chua, …
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012547732
Saved in:
38
The cause-effect relationship between negative food incidents and tourists' negative emotions
Song, Hanqun
;
Kim, Jong-Hyeong
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012547737
Saved in:
39
The ugly side of job rotation
Foroutan, Taraneh
;
Safavi, Homayoun Pasha
;
Bouzari, Mona
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547903
Saved in:
40
Am I choosing the right career? : the implications of COVID-19 on the occupational attitudes of hospitality management students
Birtch, Thomas A.
;
Chiang, Flora F. T.
;
Cai, Zhenyao
; …
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012547998
Saved in:
41
The role of nostalgia-evoking stimuli at nostalgia-themed restaurants in explaining benefits, consumption value and post-purchase behavioral intention
Gu, Qiushi
;
Li, Minglong
;
Kim, Seongseop
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012585667
Saved in:
42
Workplace bullying in the hospitality industry : a hindrance to the employee mindfulness state and a source of emotional exhaustion
Said, Hamad
;
Tanova, Cem
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012585674
Saved in:
43
Are social media bad for your employees? : effects of at-work break activities on recovery experiences
Cheng, Yi-Sung
;
Cho, Seonghee
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012585676
Saved in:
44
Frontline employee anger in response to customer incivility : antecedents and consequences
Li, Shanshi
;
Zhan, Jueying
;
Cheng, Bao
;
Scott, Noel
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012585684
Saved in:
45
Influence of servicescape stimuli on word-of-mouth intentions : an integrated model to indigenous restaurants
Chao, Ren-Fang
;
Fu, Yi
;
Liang, Chia-Hsiang
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012585695
Saved in:
46
Understanding service attributes of robot hotels : a sentiment analysis of customer online reviews
Luo, Jian Ming
;
Vu, Huy Quan
;
Li, Gang
;
Law, Chun Hung …
- In:
International journal of hospitality management
98
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013198484
Saved in:
47
Spatial and human crowdedness, time pressure, and Chinese traveler word-of-mouth behaviors for Korean restaurants
Quan, Wei
;
Al-Ansi, Amr
;
Han, Heesup
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012495025
Saved in:
48
Feeling trusted and taking-charge behaviour : an internal branding perspective based on self-categorization theory
Rouzi, Abudoukadierjiang
;
Wang, Yongli
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012495027
Saved in:
49
Do mindfulness and perceived organizational support work? : fear of COVID-19 on restaurant frontline employees' job insecurity and emotional exhaustion
Chen, Han
;
Eyoun, Khalid
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012495032
Saved in:
50
Workplace romance across different industries with a focus on hospitality and leisure
Khalilzadeh, Jalayer
;
Pizam, Abraham
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012495069
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