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~person:"Evanschitzky, Heiner"
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Search: subject_exact:"Kundenzufriedenheit"
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Customer satisfaction
19
Kundenzufriedenheit
19
Beziehungsmarketing
11
Relationship marketing
11
Arbeitszufriedenheit
6
Consumer behaviour
6
Job satisfaction
6
Konsumentenverhalten
6
Deutschland
5
Dienstleistungsqualität
5
Germany
5
Service quality
5
Einzelhandel
4
Lieferantenmanagement
4
Retail trade
4
Supplier relationship management
4
Switching behaviour
4
Switching costs
4
Wechselverhalten
4
Beschwerdemanagement
3
Complaint management
3
B-to-B-Marketing
2
Business-to-business marketing
2
Führungsstil
2
Leadership style
2
Measurement
2
Messung
2
Arbeitsorganisation
1
Austauschtheorie
1
Betriebliche Wertschöpfung
1
Brand
1
Brand management
1
Buffering effect
1
Business-to-business
1
Buyer-seller relationships
1
Coalition
1
Coalition loyalty program
1
Confidence
1
Consumer goods industry
1
Customer relationships
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17
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17
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2
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English
14
German
5
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Evanschitzky, Heiner
Han, Heesup
66
Homburg, Christian
58
Mattila, Anna S.
37
Svensson, Göran
34
Mittal, Vikas
30
Usman, Osly
28
Aksoy, Lerzan
26
Wong, IpKin Anthony
26
Gil Saura, Irene
25
Huber, Frank
25
Prentice, Catherine
25
Ringle, Christian M.
25
Prayag, Girish
24
Prybutok, Victor R.
24
Bruhn, Manfred
23
Hyun, Sunghyup Sean
23
Söderlund, Magnus
22
Jang, Soocheong
21
Bauer, Hans H.
20
Bilgihan, Anil
20
Keiningham, Timothy
20
Matzler, Kurt
20
Shahin, Arash
20
Sharma, Piyush
20
Lee, Choong-Ki
19
Töpfer, Armin
19
Roschk, Holger
18
Stauss, Bernd
18
Balaji, M. S.
17
Gelbrich, Katja
17
Gustafsson, Anders
17
Loureiro, Sandra Maria Correia
17
Barnes, Donald C.
16
Hsu, Maxwell K.
16
Park, Jungkun
16
Ryu, Kisang
16
Sirgy, M. Joseph
16
Stock-Homburg, Ruth
16
Su, LuJun
16
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Journal of retailing
4
Journal of business research : JBR
2
Die Betriebswirtschaft : DBW
1
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
1
Electronic retailing
1
European journal of marketing : EJM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Internationaler Vertrieb : Grundlagen, Konzepte und Best Practices für Erfolg im globalen Geschäft ; [... fand am 11. März 2011 im Audimax der Nordakademie in Elmshorn die zweite "Sales Convention" unter dem Motto "Internationaler Vertrieb - Global Player oder Local Hero" statt]
1
Journal of management
1
Journal of marketing management : MM
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of service research : JSR
1
Marketing letters : a journal of research in marketing
1
Thexis : Fachzeitschrift für Marketing ; Fachzeitschrift für Marketing des Instituts für Marketing und Handel an der Universität St. Gallen
1
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ECONIS (ZBW)
19
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1
Strengthening the satisfaction loyalty link : the role of relational switching costs
Evanschitzky, Heiner
;
Stan, Valentina
;
Nagengast, Liane
- In:
Marketing letters : a journal of research in marketing
33
(
2022
)
2
,
pp. 293-310
Persistent link: https://www.econbiz.de/10013273047
Saved in:
2
Transformational leadership, high-performance work system consensus, and customer satisfaction
Weller, Ingo
;
Süß, Julian
;
Evanschitzky, Heiner
; …
- In:
Journal of management
46
(
2020
)
8
,
pp. 1469-1497
Persistent link: https://www.econbiz.de/10012310208
Saved in:
3
Securing business-to-business relationships : the impact of switching costs
Blut, Markus
;
Evanschitzky, Heiner
;
Backhaus, Christof
; …
- In:
Industrial marketing management : the international …
52
(
2016
),
pp. 82-90
Persistent link: https://www.econbiz.de/10011447495
Saved in:
4
Spillover effects of service failures in coalition loyalty programs : the buffering effect of special treatment benefits
Schumann, Jan Hendrik
;
Wünderlich, Nancy V.
; …
- In:
Journal of retailing
90
(
2014
)
1
,
pp. 111-118
Persistent link: https://www.econbiz.de/10010359932
Saved in:
5
The impact of service characteristics on the switching costs-customer loyalty link
Blut, Markus
;
Beatty, Sharon E.
;
Evanschitzky, Heiner
; …
- In:
Journal of retailing
90
(
2014
)
2
,
pp. 275-290
Persistent link: https://www.econbiz.de/10010402374
Saved in:
6
New insights in the moderating effect of switching costs on the satisfaction-repurchase behavior link
Nagengast, Liane
;
Evanschitzky, Heiner
;
Blut, Markus
; …
- In:
Journal of retailing
90
(
2014
)
3
,
pp. 408-427
Persistent link: https://www.econbiz.de/10010408213
Saved in:
7
Satisfaction with complaint handling : a replication study on its determinants in a business-to-business context
Brock, Christian
;
Blut, Markus
;
Evanschitzky, Heiner
; …
- In:
International journal of research in marketing : IJRM ; …
30
(
2013
)
3
,
pp. 319-322
Persistent link: https://www.econbiz.de/10009779946
Saved in:
8
Aligning employee service recovery performance with brand values : the role of brand-specific leadership
Khanyapuss Punjaisri
;
Evanschitzky, Heiner
;
Rudd, John
- In:
Journal of marketing management : MM
29
(
2013
)
9/10
,
pp. 981-1006
Persistent link: https://www.econbiz.de/10010194421
Saved in:
9
The role of the sales employee in securing customer satisfaction
Evanschitzky, Heiner
;
Sharma, Arun
;
Prykop, Catja
- In:
European journal of marketing : EJM
46
(
2012
)
3/4
,
pp. 489-508
Persistent link: https://www.econbiz.de/10009535669
Saved in:
10
Perils of managing the service profit chain : the role of time lags and feedback loops
Evanschitzky, Heiner
;
Wangenheim, Florian von
; …
- In:
Journal of retailing
88
(
2012
)
3
,
pp. 356-366
Persistent link: https://www.econbiz.de/10009622995
Saved in:
11
Der Zusammenhang zwischen Arbeits- und Händlerzufriedenheit : eine empirische Analyse bei einem internationalen Konsumgüterhersteller
Evanschitzky, Heiner
;
Werdermann, Max
- In:
Internationaler Vertrieb : Grundlagen, Konzepte und …
,
(pp. 589-601)
.
2012
Persistent link: https://www.econbiz.de/10009624379
Saved in:
12
How habits, social ties, and economic switching barriers affect customer loyalty in contractual service settings
Woisetschläger, David
;
Lentz, Patrick
;
Evanschitzky, Heiner
- In:
Journal of business research : JBR
64
(
2011
)
8
,
pp. 800-808
Persistent link: https://www.econbiz.de/10009229009
Saved in:
13
How employer and employee satisfaction affect customer satisfaction : an application to franchise services
Evanschitzky, Heiner
;
Groening, Christopher
;
Mittal, Vikas
- In:
Journal of service research : JSR
14
(
2011
)
2
,
pp. 136-148
Persistent link: https://www.econbiz.de/10009266749
Saved in:
14
Beschwerdemanagement im B2B-Sektor: Replikation und Erweiterung
Brock, Christian
;
Blut, Markus
;
Evanschitzky, Heiner
; …
- In:
Die Betriebswirtschaft : DBW
70
(
2010
)
1
,
pp. 27-41
Persistent link: https://www.econbiz.de/10003929430
Saved in:
15
Die Messung des wahrgenommenen Kundennutzens : Replikation und Anwendung einer Skala
Walsh, Gianfranco
;
Kilian, Thomas
;
Buxel, Holger
; …
- In:
Die Unternehmung : Swiss journal of business research …
63
(
2009
)
2
,
pp. 158-177
Persistent link: https://www.econbiz.de/10003841580
Saved in:
16
Dimensions of satisfaction in retail settings : a research note
Evanschitzky, Heiner
;
Iyer, Gopalkrishnan R.
; …
- In:
Journal of relationship marketing : innovations & …
7
(
2008
)
3
,
pp. 275-285
Persistent link: https://www.econbiz.de/10003784375
Saved in:
17
Does the employee-customer satisfaction link hold for all employee groups?
Wangenheim, Florian von
;
Evanschitzky, Heiner
; …
- In:
Journal of business research : JBR
60
(
2007
)
7
,
pp. 690-697
Persistent link: https://www.econbiz.de/10003484181
Saved in:
18
Multi-Channel-Management im Spannungsfeld von Kundenzufriedenheit und Organisation
Ahlert, Dieter
;
Evanschitzky, Heiner
- In:
Thexis : Fachzeitschrift für Marketing ; …
23
(
2006
)
4
,
pp. 21-25
Persistent link: https://www.econbiz.de/10003384336
Saved in:
19
Die Erfüllung von Kundenbedürfnissen als Determinante der Kundenzufriedenheit im Electronic Shopping
Ahlert, Dieter
;
Evanschitzky, Heiner
;
Hesse, Josef
- In:
Electronic retailing
,
(pp. 163-190)
.
2002
Persistent link: https://www.econbiz.de/10001679103
Saved in:
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