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~subject:"Customer satisfaction"
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1
How new technology impacts airport's service quality and behavioral intentions
Hong, Seock-Jin
;
Purtell, Clinton
;
Chung, Jin-young
; …
- In:
Journal of travel and tourism marketing
41
(
2024
)
2
,
pp. 235-251
Persistent link: https://www.econbiz.de/10014513638
Saved in:
2
Nordic Airports' service quality attributes : themes in online reviews
Arasli, Hüseyin
;
Saydam, Mehmet Bahri
;
Jafari, Kaveh
; …
- In:
Scandinavian journal of hospitality and tourism
23
(
2023
)
2/3
,
pp. 248-263
Persistent link: https://www.econbiz.de/10014439088
Saved in:
3
Assessing the dynamic efficiency and technology gap of airports under different ownerships : a union dynamic NDEA approach
Yu, Ming-miin
;
Rakshit, Ipsita
- In:
Omega : the international journal of management science
119
(
2023
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014444538
Saved in:
4
Antecedents and outcomes of use experience of airport service robot : the stimulus-organism-response (S-O-R) framework
Chen, Ching-fu
;
V. G., Girish
- In:
Journal of vacation marketing
29
(
2023
)
4
,
pp. 570-583
Persistent link: https://www.econbiz.de/10014382459
Saved in:
5
The effect of airline dominance on airport performance : empirical evidence from medium-sized European airports
Weekx, Simon
;
Buyle, Sven
- In:
Journal of air transport management
107
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014322036
Saved in:
6
Has passenger satisfaction at airports changed with the onset of COVID-19? : the case of Seville Airport (Spain)
Lopez-Valpuesta, Lourdes
;
Casas-Albala, Diana
- In:
Journal of air transport management
108
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014310478
Saved in:
7
The effect of airport efficiency on air traffic, using DEA and multilateral resistance terms gravity models
Jo, Ah-Hyun
;
Chang, Young-Tae
- In:
Journal of air transport management
108
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014310495
Saved in:
8
Developing a passenger-centered airport : a case study of Urumqi airport in Xinjiang, China
Cao, Mengfei
;
Li, Linbo
;
Zhang, Yahua
- In:
Journal of air transport management
108
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014310504
Saved in:
9
Further investigation of behavioural intention towards LCAs : multi-group analyses of air traveller behaviouristics
Chawannuch Wungrotjanarut
;
Racela, Olimpia C.
- In:
Journal of Asia Business Studies
16
(
2022
)
1
,
pp. 101-120
Persistent link: https://www.econbiz.de/10012886239
Saved in:
10
Robust optimization and its duality in data envelopment analysis
Toloo, Mehdi
;
Mensah, Emmanuel Kwasi
;
Salahi, Maziar
- In:
Omega : the international journal of management science
108
(
2022
),
pp. 1-22
Persistent link: https://www.econbiz.de/10014304712
Saved in:
11
A bibliometric analysis of airport service quality
Bakır, Mahmut
;
Özdemir, Emircan
;
Akan, Şahap
; …
- In:
Journal of air transport management
104
(
2022
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013383511
Saved in:
12
How has airport service quality changed in the context of COVID-19 : A data-driven crowdsourcing approach based on sentiment analysis
Li, Lingyao
;
Mao, Yujie
;
Wang, Yu
;
Ma, Zihui
- In:
Journal of air transport management
105
(
2022
),
pp. 1-19
Persistent link: https://www.econbiz.de/10013427116
Saved in:
13
Passengers intentions towards self-services check-in, Kuwait airport as a case study
AlKheder, Sharaf
- In:
Technological forecasting & social change : an …
169
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012804322
Saved in:
14
Efficiency drivers of international airports : a worldwide benchmarking study
Pacagnella, Antônio Carlos <Jr.>
;
Hollaender, Paulo Sodre
- In:
Journal of air transport management
90
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012420998
Saved in:
15
Sustainable efficiency drivers in Eurasian airports : Fuzzy NDEA approach based on Shannon's entropy
Güner, Samet
;
Cebeci, Halil İbrahim
;
Antunes, Jorge …
- In:
Journal of air transport management
92
(
2021
),
pp. 1-21
Persistent link: https://www.econbiz.de/10012507725
Saved in:
16
Investigating travelers' multi-impulse buying behavior in airport duty-free shopping for Chinese traveler : intrinsic and extrinsic motivations
Lee, Jung Ick
;
Ren, Tianbao
;
Park, Jungkun
- In:
Journal of air transport management
92
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012507734
Saved in:
17
Applying deep learning models to twitter data to detect airport service quality
Barakat, H.
;
Yeniterzi, R.
;
Martín-Domingo, L.
- In:
Journal of air transport management
91
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012495517
Saved in:
18
Sustainable management of East Asia airport companies by evaluating airport service performance
Lai, Po-Lin
;
Zhu, Xiao-Nan
- In:
Journal of international trade & commerce
17
(
2021
)
1
,
pp. 181-196
Persistent link: https://www.econbiz.de/10013189568
Saved in:
19
Output targeting and capacity utilization for a new-built airport : analysis for the new airport in Istanbul
Güner, Samet
;
Cebeci, Halil İbrahim
- In:
Socio-economic planning sciences : the international …
76
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013338988
Saved in:
20
Exploring different airport users' service quality satisfaction between service providers and air travelers
Hong, Seock-Jin
;
Choi, Dongho
;
Chae, Junjae
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012132249
Saved in:
21
Understanding the influence of airport servicescape on traveler dissatisfaction and misbehavior
Taheri, Babak
;
Olya, Hossein
;
Ali, Faizan
;
Gannon, …
- In:
Journal of travel research : a quarterly publication of …
59
(
2020
)
6
,
pp. 1008-1028
Persistent link: https://www.econbiz.de/10012231771
Saved in:
22
The moderating role of demographic variables on customer expectations in airport retail patronage intentions of travellers
Kosiba, John Paul Basewe
;
Acheampong, Audrey
;
Adeola, Ogechi
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012238352
Saved in:
23
Destination satisfaction and revisit intention of tourists : does the quality of airport services matter?
Seetanah, Boopen
;
Teeroovengadum, Viraiyan
;
Nunkoo, Robin
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
1
,
pp. 134-148
Persistent link: https://www.econbiz.de/10012157328
Saved in:
24
Antecedents and consequences of passenger satisfaction with the airport
Bezerra, George C. L.
;
Gomes, Carlos Francisco
- In:
Journal of air transport management
83
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012170254
Saved in:
25
Does a reward program affect customers' behavioural intention of visiting the airport? : a case study of Singapore Changi Airport
Wu, Hanjun
;
Tsui, Kan Wai Hong
- In:
Journal of air transport management
82
(
2020
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012253048
Saved in:
26
The impact of national macro-environment exogenous variables on airport efficiency
Chaouk, Mohammed
;
Pagliari, Romano
;
Moxon, Richard
- In:
Journal of air transport management
82
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012253050
Saved in:
27
Airport efficiency in the dawn of privatization : the case of Greece
Fragoudaki, Alexandra
;
Giokas, Dimitrios
- In:
Journal of air transport management
86
(
2020
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012253177
Saved in:
28
Does the nature of airport terminal service activities matter? : processing and non-processing service quality, passenger affective image and satisfaction
Antwi, Collins Opoku
;
Fan, Chong-jun
;
Ihnatushchenko, …
- In:
Journal of air transport management
89
(
2020
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012383788
Saved in:
29
Sustainable airport development with performance evaluation forecasts : a case study of 12 Asian airports
Wang, Zhanwei
;
Song, Woon Kyung
- In:
Journal of air transport management
89
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012384160
Saved in:
30
Spanish airports performance and efficiency benchmark : a PESA-AGB study
Baltazara, Maria Emília
;
Silva, Jorge
- In:
Journal of air transport management
89
(
2020
),
pp. 1-19
Persistent link: https://www.econbiz.de/10012384189
Saved in:
31
Comparative analysis of efficiency for major Southeast Asia airports : a two-stage approach
Huynh, Triet Minh
;
Kim, Gyuseung
;
Ha, Hun Koo
- In:
Journal of air transport management
89
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012384855
Saved in:
32
Service quality in airport hotel chains through the lens of online reviewers
Moro, Sérgio
;
Lopes, Rui J.
;
Esmerado, Joaquim
; …
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012390003
Saved in:
33
The impact of delay affecting airport efficiency : sustainability perspective
Tipavinee Suwanwong
;
Apichat Sopadang
- In:
International journal of logistics systems and …
37
(
2020
)
4
,
pp. 445-464
Persistent link: https://www.econbiz.de/10012513624
Saved in:
34
Measuring the productivity of selected airports in Turkey
Uludağ, Ahmet Serhat
- In:
Transportation research / E : an international journal
141
(
2020
),
pp. 1-28
Persistent link: https://www.econbiz.de/10012299586
Saved in:
35
Functional efficiency in airport terminals : a review on Overall and Stratified Service Quality
Thampan, Aromal
;
Sinha, Kapil
;
Gurjar, Bhola R.
; …
- In:
Journal of air transport management
87
(
2020
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012291811
Saved in:
36
Key drivers of passengers' overall satisfaction at klia2 terminal
Nor Azlina Mohd Isa
;
Hazelin Ghaus
;
Norlida Abdul Hamid
; …
- In:
Journal of air transport management
87
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012291826
Saved in:
37
Evaluation of the dynamic efficiency of China's airports under the country's new normal economy, based on the three-stage DEA and the Malmquist Index
Liu, Huiyue
;
Chen, Qing
- In:
International journal of transport economics : IJTE
46
(
2019
)
3
,
pp. 47-76
Persistent link: https://www.econbiz.de/10012136049
Saved in:
38
The role of airport service quality in airport and destination choice
Prentice, Catherine
;
Kadan, Mariam
- In:
Journal of retailing and consumer services
47
(
2019
),
pp. 40-48
Persistent link: https://www.econbiz.de/10011995440
Saved in:
39
Performance measurement of airports using data envelopment analysis : a review of methods and findings
Iyer, K. Chandrashekhar
;
Jain, Soumya
- In:
Journal of air transport management
81
(
2019
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012120890
Saved in:
40
The role of travel patterns in airport duty-free shopping satisfaction : a case study from an Australian regional airport
Martín, Juan Carlos
;
Martín-Domingo, Luis
;
Lohmann, …
- In:
Journal of air transport management
80
(
2019
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012112399
Saved in:
41
Social media as a resource for sentiment analysis of Airport Service Quality (ASQ)
Martin-Domingo, Luis
;
Martín, Juan Carlos
;
Mandsberg, Glen
- In:
Journal of air transport management
78
(
2019
),
pp. 106-115
Persistent link: https://www.econbiz.de/10012112677
Saved in:
42
Determinants of passenger loyalty in multi-airport regions : implications for tourism destination
Bezerra, George C. L.
;
Gomes, Carlos Francisco
- In:
Tourism management perspectives : TMP
31
(
2019
),
pp. 145-158
Persistent link: https://www.econbiz.de/10012112993
Saved in:
43
Airport shopping : an emerging non-aviation business : triggers of traveler loyalty
Han, Heesup
;
Yu, Jongsik
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
35
(
2018
)
7
,
pp. 835-845
Persistent link: https://www.econbiz.de/10011941756
Saved in:
44
A multidimensional QFD design for the service quality assessment of Kansai International Airport, Japan
Bulut, Emrah
;
Duru, Okan
;
Huang, Sheng Teng
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 202-224
Persistent link: https://www.econbiz.de/10011854050
Saved in:
45
Airport efficiency in Pakistan : a Data Envelopment Analysis with weight restrictions
Ennen, David
;
Batool, Irem
- In:
Journal of air transport management
69
(
2018
),
pp. 205-212
Persistent link: https://www.econbiz.de/10011865594
Saved in:
46
Analyzing customer satisfaction in self-service technology adopted in airports
Yau, Hon Keung
;
Tang, Ho Yi Horace
- In:
Journal of marketing analytics : JMA
6
(
2018
)
1
,
pp. 6-18
Persistent link: https://www.econbiz.de/10011888519
Saved in:
47
Assessment of airport service quality : a complementary approach to measure perceived service quality based on Google reviews
Lee, Kiljae
;
Yu, Chunyan
- In:
Journal of air transport management
71
(
2018
),
pp. 28-44
Persistent link: https://www.econbiz.de/10011901797
Saved in:
48
Global decision support for airport performance and efficiency assessment
Baltazar, Maria Emília
;
Rosa, Tiago
;
Silva, Jorge
- In:
Journal of air transport management
71
(
2018
),
pp. 220-242
Persistent link: https://www.econbiz.de/10011902743
Saved in:
49
The effects of the servicescape of airport transfer amenities on the behavioral intentions of transfer passengers : a case study on Incheon International Airport
Park, Kyuseon
;
Park, Jin-Woo
- In:
Journal of air transport management
72
(
2018
),
pp. 68-76
Persistent link: https://www.econbiz.de/10011910587
Saved in:
50
An intelligent decision making approach for identifying and analyzing airport risks
Rezaee, Mustafa Jahangoshai
;
Yousefi, Samuel
- In:
Journal of air transport management
68
(
2018
),
pp. 14-27
Persistent link: https://www.econbiz.de/10011845847
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