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ECONIS (ZBW)
119
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1
Managing outpatient service with strategic walk-ins
Liu, Nan
;
Jaarsveld, Willem van
;
Wang, Shan
;
Xiao, Guanlian
- In:
Management science : journal of the Institute for …
69
(
2023
)
10
,
pp. 5904-5922
Persistent link: https://www.econbiz.de/10014393038
Saved in:
2
Wait time-based pricing for queues with customer-chosen service times
Lin, Chen-An
;
Shang, Kevin
;
Sun, Peng
- In:
Management science : journal of the Institute for …
69
(
2023
)
4
,
pp. 2127-2146
Persistent link: https://www.econbiz.de/10014305388
Saved in:
3
Dimensioning on-demand vehicle sharing systems
Benjaafar, Saif
;
Wu, Shining
;
Liu, Hanling
;
Gunnarsson, …
- In:
Management science : journal of the Institute for …
68
(
2022
)
2
,
pp. 1218-1232
Persistent link: https://www.econbiz.de/10012878954
Saved in:
4
Assigning priorities (or not) in service systems with nonlinear waiting costs
Ouyang, Huiyin
;
Argon, Nilay
;
Ziya, Serhan
- In:
Management science : journal of the Institute for …
68
(
2022
)
2
,
pp. 1233-1255
Persistent link: https://www.econbiz.de/10012878962
Saved in:
5
Personalized priority policies in call centers using past customer interaction information
Hathaway, Brett Alan
;
Emadi, Seyed Morteza
;
Deshpande, …
- In:
Management science : journal of the Institute for …
68
(
2022
)
4
,
pp. 2806-2823
Persistent link: https://www.econbiz.de/10013368311
Saved in:
6
Delay information in virtual queues : a large-scale field experiment on a major ride-sharing platform
Yu, Qiuping
;
Zhang, Yiming
;
Zhou, Yong-Pin
- In:
Management science : journal of the Institute for …
68
(
2022
)
8
,
pp. 5745-5757
Persistent link: https://www.econbiz.de/10013371073
Saved in:
7
Serving democracy : evidence of voting resource disparity in Florida
Cachon, Gérard
;
Kaaua, Dawson
- In:
Management science : journal of the Institute for …
68
(
2022
)
9
,
pp. 6687-6696
Persistent link: https://www.econbiz.de/10013373155
Saved in:
8
Data-driven patient scheduling in emergency departments : a hybrid robust-stochastic approach
He, Shuangchi
;
Sim, Melvyn
;
Zhang, Meilin
- In:
Management science : journal of the Institute for …
65
(
2019
)
9
,
pp. 4123-4140
Persistent link: https://www.econbiz.de/10012118545
Saved in:
9
A queueing model and analysis for autonomous vehicles on highways
Mirzaeian, Neda
;
Cho, Soo-Haeng
;
Scheller-Wolf, Alan
- In:
Management science : journal of the Institute for …
67
(
2021
)
5
,
pp. 2904-2923
Persistent link: https://www.econbiz.de/10012550053
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10
A model of queue scalping
Yang, Luyi
;
Wang, Zhongbin
;
Cui, Shiliang
- In:
Management science : journal of the Institute for …
67
(
2021
)
11
,
pp. 6803-6821
Persistent link: https://www.econbiz.de/10012703709
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11
A general framework to compare announcement accuracy : static vs. LES-based announcement
Bassamboo, Achal
;
Ibrahim, Rouba
- In:
Management science : journal of the Institute for …
67
(
2021
)
7
,
pp. 4191-4208
Persistent link: https://www.econbiz.de/10012624514
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12
Pooled vs. dedicated queues when customers are delay-sensitive
Sunar, Nur
;
Tu, Yichen
;
Ziya, Serhan
- In:
Management science : journal of the Institute for …
67
(
2021
)
6
,
pp. 3785-3802
Persistent link: https://www.econbiz.de/10012607136
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13
The reference effect of delay announcements : a field experiment
Yu, Qiuping
;
Allon, Gad
;
Bassamboo, Achal
- In:
Management science : journal of the Institute for …
67
(
2021
)
12
,
pp. 7417-7437
Persistent link: https://www.econbiz.de/10012815288
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14
SRPT scheduling discipline in many-server queues with impatient customers
Dong, Jing
;
Ibrahim, Rouba
- In:
Management science : journal of the Institute for …
67
(
2021
)
12
,
pp. 7708-7718
Persistent link: https://www.econbiz.de/10012815714
Saved in:
15
Don't call us, we'll call you : an empirical study of caller behavior under a callback option
Hathaway, Brett A.
;
Emadi, Seyed Morteza
;
Deshpande, Vinayak
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1508-1526
Persistent link: https://www.econbiz.de/10012506002
Saved in:
16
Efficient inaccuracy : user-generated information sharing in a queue
Wang, Jianfu
;
Hu, Ming
- In:
Management science : journal of the Institute for …
66
(
2020
)
10
,
pp. 4648-4666
Persistent link: https://www.econbiz.de/10012305273
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17
Constrained load-balancing policies for parallel single-server queue systems
Do, Hung
;
Shunko, Masha
- In:
Management science : journal of the Institute for …
66
(
2020
)
8
,
pp. 3501-3527
Persistent link: https://www.econbiz.de/10012289158
Saved in:
18
The economics of line-sitting
Cui, Shiliang
;
Wang, Zhongbin
;
Yang, Luyi
- In:
Management science : journal of the Institute for …
66
(
2020
)
1
,
pp. 227-242
Persistent link: https://www.econbiz.de/10012156581
Saved in:
19
Multimodularity in the stochastic appointment scheduling problem with discrete arrival epochs
Zacharias, Christos
;
Yunes, Tallys
- In:
Management science : journal of the Institute for …
66
(
2020
)
2
,
pp. 744-763
Persistent link: https://www.econbiz.de/10012213229
Saved in:
20
Making the wait worthwhile : experiments on the effect of queueing on consumption
Ülkü, Sezer
;
Hydock, Chris
;
Cui, Shiliang
- In:
Management science : journal of the Institute for …
66
(
2020
)
3
,
pp. 1149-1171
Persistent link: https://www.econbiz.de/10012234563
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21
Search among queues under quality differentiation
Yang, Luyi
;
Debo, Laurens G.
;
Gupta, Varun
- In:
Management science : journal of the Institute for …
65
(
2019
)
8
,
pp. 3605-3623
Persistent link: https://www.econbiz.de/10012062720
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22
Robust multiclass queuing theory for wait time estimation in resource allocation systems
Bandi, Chaithanya
;
Trichakis, Nikolaos
;
Vayanos, Phebe
- In:
Management science : journal of the Institute for …
65
(
2019
)
1
,
pp. 152-187
Persistent link: https://www.econbiz.de/10011991392
Saved in:
23
Strategic open routing in service networks
Arlotto, Alessandro
;
Frazelle, Andrew E.
;
Wei, Yehua
- In:
Management science : journal of the Institute for …
65
(
2019
)
2
,
pp. 735-750
Persistent link: https://www.econbiz.de/10012000771
Saved in:
24
When to use provider triage in emergency departments
Kamali, Michael F.
;
Tezcan, Tolga
;
Yildiz, Ozlem
- In:
Management science : journal of the Institute for …
65
(
2019
)
3
,
pp. 1003-1019
Persistent link: https://www.econbiz.de/10012013481
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25
Coverage, coarseness, and classification : determinants of social efficiency in priority queues
Gurvich, Itai
;
Lariviere, Martin A.
;
Ozkan, Can
- In:
Management science : journal of the Institute for …
65
(
2019
)
3
,
pp. 1061-1075
Persistent link: https://www.econbiz.de/10012013498
Saved in:
26
The impact of delay announcements on hospital network coordination and waiting times
Dong, Jing
;
Yom-Tov, Elad
;
Yom-Tov, Galit B.
- In:
Management science : journal of the Institute for …
65
(
2019
)
5
,
pp. 1969-1994
Persistent link: https://www.econbiz.de/10012039716
Saved in:
27
Can yardstick competition reduce waiting times?
Savva, Nicos
;
Tezcan, Tolga
;
Yıldız, Özlem
- In:
Management science : journal of the Institute for …
65
(
2019
)
7
,
pp. 3196-3215
Persistent link: https://www.econbiz.de/10012039984
Saved in:
28
Discretionary task ordering : queue management in radiological services
Ibanez, Maria R.
;
Clark, Jonathan R.
;
Huckman, Robert S.
; …
- In:
Management science : journal of the Institute for …
64
(
2018
)
9
,
pp. 4389-4407
Persistent link: https://www.econbiz.de/10011921530
Saved in:
29
Self-regulation of an unobservable queue
Haviv, Moshe
;
Oz, Binyamin
- In:
Management science : journal of the Institute for …
64
(
2018
)
5
,
pp. 2380-2389
Persistent link: https://www.econbiz.de/10011874339
Saved in:
30
Optimal price and delay differentiation in large-scale queueing systems
Maglaras, Costis
;
Yao, John
;
Zeevi, Assaf
- In:
Management science : journal of the Institute for …
64
(
2018
)
5
,
pp. 2427-2444
Persistent link: https://www.econbiz.de/10011874350
Saved in:
31
Humans are not machines : the behavioral impact of queueing design on service time
Shunko, Masha
;
Niederhoff, Julie
;
Rosokha, Yaroslav
- In:
Management science : journal of the Institute for …
64
(
2018
)
1
,
pp. 453-473
Persistent link: https://www.econbiz.de/10011819609
Saved in:
32
Managing customer expectations and priorities in service systems
Yu, Qiuping
;
Allon, Gad
;
Bassamboo, Achal
;
Iravani, Seyed
- In:
Management science : journal of the Institute for …
64
(
2018
)
8
,
pp. 3942-3970
Persistent link: https://www.econbiz.de/10011900071
Saved in:
33
The impact of delays on service times in the intensive care unit
Chan, Carri W.
;
Farias, Vivek F.
;
Escobar, Gabriel J.
- In:
Management science : journal of the Institute for …
63
(
2017
)
7
,
pp. 2049-2072
Persistent link: https://www.econbiz.de/10011729319
Saved in:
34
Trading time in a congested environment
Yang, Luyi
;
Debo, Laurens
;
Gupta, Varun
- In:
Management science : journal of the Institute for …
63
(
2017
)
7
,
pp. 2377-2395
Persistent link: https://www.econbiz.de/10011729390
Saved in:
35
Does the past predict the future? : the case of delay announcements in service systems
Ibrahim, Rouba
;
Armony, Mor
;
Bassamboo, Achal
- In:
Management science : journal of the Institute for …
63
(
2017
)
6
,
pp. 1762-1780
Persistent link: https://www.econbiz.de/10011707236
Saved in:
36
Queueing models of case managers
Campello, Fernanda
;
Ingólfsson, Ármann
;
Shumsky, Robert A.
- In:
Management science : journal of the Institute for …
63
(
2017
)
3
,
pp. 882-900
Persistent link: https://www.econbiz.de/10011656411
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37
On socially optimal queue length
Wang, Chia-Li
- In:
Management science : journal of the Institute for …
62
(
2016
)
3
,
pp. 899-903
Persistent link: https://www.econbiz.de/10011453621
Saved in:
38
Provisioning of large-scale systems : the interplay between network effects and strategic behavior in the user base
Nair, Jayakrishnan
;
Wierman, Adam
;
Zwart, Bert
- In:
Management science : journal of the Institute for …
62
(
2016
)
6
,
pp. 1830-1841
Persistent link: https://www.econbiz.de/10011502790
Saved in:
39
Scheduling homogeneous impatient customers
Bassamboo, Achal
;
Singh Randhawa, Ramandeep
- In:
Management science : journal of the Institute for …
62
(
2016
)
7
,
pp. 2129-2147
Persistent link: https://www.econbiz.de/10011520410
Saved in:
40
Optimal price/lead-time menus for queues with customer choice : segmentation, pooling, and strategic delay
Afèche, Philipp
;
Pavlin, J. Michael
- In:
Management science : journal of the Institute for …
62
(
2016
)
8
,
pp. 2412-2436
Persistent link: https://www.econbiz.de/10011539548
Saved in:
41
Blind queues : the impact of consumer beliefs on revenues and congestion
Cui, Shiliang
;
Veeraraghavan, Senthil
- In:
Management science : journal of the Institute for …
62
(
2016
)
12
,
pp. 3656-3672
Persistent link: https://www.econbiz.de/10011626419
Saved in:
42
The diseconomies of queue pooling : an empirical investigation of emergency department length of stay
Song, Hummy
;
Tucker, Anita L.
;
Murrell, Karen L.
- In:
Management science : journal of the Institute for …
61
(
2015
)
12
,
pp. 3032-3053
Persistent link: https://www.econbiz.de/10011413515
Saved in:
43
A logarithmic safety staffing rule for contact centers with call blending
Pang, Guodong
;
Perry, Ohad
- In:
Management science : journal of the Institute for …
61
(
2015
)
1
,
pp. 73-91
Persistent link: https://www.econbiz.de/10010496074
Saved in:
44
Waiting patiently : an empirical study of queue abandonment in an emergency department
Batt, Robert J.
;
Terwiesch, Christian
- In:
Management science : journal of the Institute for …
61
(
2015
)
1
,
pp. 39-59
Persistent link: https://www.econbiz.de/10010496085
Saved in:
45
Optimal workflow decisions for investigators in systems with interruptions
Dobson, Gregory
;
Tezcan, Tolga
;
Tilson, Vera
- In:
Management science : journal of the Institute for …
59
(
2013
)
5
,
pp. 1125-1141
Persistent link: https://www.econbiz.de/10009751183
Saved in:
46
Dynamic capacity allocation to customers who remember past service
Adelman, Daniel
;
Mersereau, Adam J.
- In:
Management science : journal of the Institute for …
59
(
2013
)
3
,
pp. 592-612
Persistent link: https://www.econbiz.de/10009731252
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47
Diagnostic accuracy under congestion
Alizamir, Saed
;
Véricourt, Francis de
;
Sun, Peng
- In:
Management science : journal of the Institute for …
59
(
2013
)
1
,
pp. 157-171
Persistent link: https://www.econbiz.de/10009711771
Saved in:
48
Implications of hyperbolic discounting for optimal pricing and scheduling of unpleasant services that generate future benefits
Plambeck, Erica L.
;
Wang, Qiong
- In:
Management science : journal of the Institute for …
59
(
2013
)
8
,
pp. 1927-1946
Persistent link: https://www.econbiz.de/10009788937
Saved in:
49
Measuring the effect of queues on customer purchases
Lu, Yina
;
Musalem, Andrés
;
Olivares, Marcelo
; …
- In:
Management science : journal of the Institute for …
59
(
2013
)
8
,
pp. 1743-1763
Persistent link: https://www.econbiz.de/10009788989
Saved in:
50
Structural estimation of callers' delay sensitivity in call centers
Akşin, Zeynep
;
Ata, Barış
;
Emadi, Seyed Morteza
;
Su, …
- In:
Management science : journal of the Institute for …
59
(
2013
)
12
,
pp. 2727-2746
Persistent link: https://www.econbiz.de/10010234717
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