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subject:"Service quality"
~isPartOf:"Journal of marketing management : MM"
~isPartOf:"International journal of contemporary hospitality management"
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Service quality
Emotion
80
Consumer behaviour
44
Konsumentenverhalten
44
Dienstleistungsqualität
22
Customer satisfaction
18
Kundenzufriedenheit
18
Hotel industry
16
Hotellerie
16
Beziehungsmarketing
14
Relationship marketing
14
Gastronomie
13
Restaurant industry
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Arbeitszufriedenheit
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Job satisfaction
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Tourism employees
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Tourismusberufe
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Arbeitsverhalten
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Stress
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Customer service
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Emotional exhaustion
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Kundenservice
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Anthropologie
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Anthropology
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Cognition
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Kognition
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Viral marketing
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Virales Marketing
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China
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Emotional intelligence
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Han, Su-Jin
2
Alnawas, Ibrahim
1
Aparicio-Valverde, Mireia
1
Bai, Billy
1
Baloglu, Seyhmus
1
Bendle, Lawrence J.
1
Bennett, Keri
1
Bharwani, Sonia
1
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1
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1
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1
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1
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1
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1
Guan, Xin-Hua
1
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1
Harris, Lloyd C.
1
Hemsley-Brown, Jane
1
Hung, Kuang-peng
1
Hwang, Johye
1
Hwang, Joyce Hyunjoo
1
Høgevold, Nils
1
Im, Soo Yeon
1
Jauhari, Vinnie
1
Jin, Naehyun Paul
1
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Li, Minglong
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Journal of marketing management : MM
International journal of contemporary hospitality management
International journal of hospitality management
51
Journal of retailing and consumer services
25
Journal of business research : JBR
17
Journal of hospitality marketing & management
13
The journal of services marketing
13
Journal of travel and tourism marketing
9
Journal of service research : JSR
8
The service industries journal
8
Service business
7
Tourism management perspectives : TMP
7
International journal of quality and service sciences
6
Journal of Asian finance, economics and business : JAFEB
6
Journal of service management
6
Journal of service research
6
Journal of service theory and practice : JSTP
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
European journal of marketing : EJM
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Managing service quality : MSQ ; an international journal
5
Psychology & marketing
5
Total quality management & business excellence
5
Tourism management : research, policies, practice
5
Journal of health organization and management
4
Journal of service theory and practice
4
Marketing letters : a journal of research in marketing
4
Services marketing quarterly
4
Tourism review
4
Health marketing quarterly
3
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
International journal of services and operations management
3
International journal of shipping and transport logistics : IJSTL
3
International review on public and non-profit marketing
3
Journal for global business advancement : JGBA
3
Journal of air transport management
3
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
3
Journal of the Academy of Marketing Science
3
Nepalese journal of economics : a publication of Uniglobe College
3
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
3
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ECONIS (ZBW)
22
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1
How does emotional labor influence restaurant employees' service quality during COVID-19? : the roles of work fatigue and supervisor-subordinate Guanxi
Wu, Tung-Ju
;
Zhang, Ruoxi
;
Li, Jia-Min
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 136-154
Persistent link: https://www.econbiz.de/10014483405
Saved in:
2
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
3
How does restaurant experienscape affect solo diners' emotions and dining satisfaction in Korea?
Im, Soo Yeon
;
Seo, Sunhee
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 769-789
Persistent link: https://www.econbiz.de/10014483769
Saved in:
4
Platform-centric vs. multi-party service failure : an examination of consumers' negative word of mouth about sharing economy platforms
Wu, Luorong
;
Liu, Qing
;
Ma, Shihan
;
Hanks, Lydia
- In:
International journal of contemporary hospitality management
35
(
2023
)
4
,
pp. 1332-1375
Persistent link: https://www.econbiz.de/10014280782
Saved in:
5
Role of affective forecasting in customers' hotel service experiences
Lajante, Mathieu
;
Ladhari, Riadh
;
Massa, Elodie
- In:
International journal of contemporary hospitality management
34
(
2022
)
3
,
pp. 1062-1083
Persistent link: https://www.econbiz.de/10013164525
Saved in:
6
The impact of AI-enabled service attributes on service hospitableness : the role of employee physical and psychological workload
Qiu, Hailian
;
Li, Minglong
;
Bai, Billy
;
Wang, Ning
;
Li, …
- In:
International journal of contemporary hospitality management
34
(
2022
)
4
,
pp. 1374-1398
Persistent link: https://www.econbiz.de/10013164613
Saved in:
7
How does customer cooperation affect employees' prosocial service behavior in upscale Chinese hotels? : an affective social exchange perspective
Wang, Ying
;
Zhang, Yun
;
Xu, Feng Zeng
- In:
International journal of contemporary hospitality management
34
(
2022
)
6
,
pp. 2071-2091
Persistent link: https://www.econbiz.de/10013412530
Saved in:
8
The health conscious restaurant consumer : understanding the experiential and behavioral effects of health concern
Jin, Naehyun Paul
;
Line, Nathaniel D.
;
Lee, Sang Mook
- In:
International journal of contemporary hospitality management
29
(
2017
)
8
,
pp. 2103-2120
Persistent link: https://www.econbiz.de/10011783576
Saved in:
9
Effect of restaurant manager emotional intelligence and support on front-of-house employees' job satisfaction
Han, Su-Jin
;
Kim, Woo Gon
;
Kang, Sora
- In:
International journal of contemporary hospitality management
29
(
2017
)
11
,
pp. 2807-2825
Persistent link: https://www.econbiz.de/10011799910
Saved in:
10
Service quality and brand loyalty : the mediation effect of brand passion, brand affection and self-brand connection
Hemsley-Brown, Jane
;
Alnawas, Ibrahim
- In:
International journal of contemporary hospitality management
28
(
2016
)
12
,
pp. 2771-2794
Persistent link: https://www.econbiz.de/10011610968
Saved in:
11
Workplace incivility and its effect upon restaurant frontline service employee emotions and service performance
Cho, Meehee
;
Bonn, Mark Andrew
;
Han, Su-Jin
;
Lee, Kyung Hee
- In:
International journal of contemporary hospitality management
28
(
2016
)
12
,
pp. 2888-2912
Persistent link: https://www.econbiz.de/10011611032
Saved in:
12
Insights into emotional contagion and its effects at the hotel front desk
Ustrov, Yury
;
Aparicio-Valverde, Mireia
;
Ryan, Gerard
- In:
International journal of contemporary hospitality management
28
(
2016
)
10
,
pp. 2285-2309
Persistent link: https://www.econbiz.de/10011567315
Saved in:
13
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
Saved in:
14
The effects of luxury restaurant environments on diners' emotions and loyalty : incorporating diner expectations into an extended Mehrabian-Russell model
Chen, Annie Huiling
;
Peng, Norman
;
Hung, Kuang-peng
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 236-260
Persistent link: https://www.econbiz.de/10011300093
Saved in:
15
Customer responses to integrity issues for travel services in China : a content analysis based on online complaints
Gong, Jin-Hong
;
Xie, Li-Shan
;
Peng, Jia-Min
;
Guan, Xin-Hua
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 199-213
Persistent link: https://www.econbiz.de/10011300098
Saved in:
16
Understanding culture on the effectiveness of restaurant servers' check-back style
Lee, Hye Eun
;
Hwang, Joyce Hyunjoo
;
Bennett, Keri
- In:
International journal of contemporary hospitality management
27
(
2015
)
8
,
pp. 1905-1926
Persistent link: https://www.econbiz.de/10011447588
Saved in:
17
An exploratory study of competencies required to co-create memorable customer experiences in the hospitality industry
Bharwani, Sonia
;
Jauhari, Vinnie
- In:
International journal of contemporary hospitality management
25
(
2013
)
6
,
pp. 823-843
Persistent link: https://www.econbiz.de/10010125925
Saved in:
18
Exploring the forms of dysfunctional customer behaviour : a study of differences in servicescape and customer disaffection with service
Daunt, Kate L.
;
Harris, Lloyd C.
- In:
Journal of marketing management : MM
28
(
2012
)
1/2
,
pp. 129-153
Persistent link: https://www.econbiz.de/10009488952
Saved in:
19
Desired privacy and the impact of crowding on customer emotions and approach-avoidance responses : waiting in a virtual reality restaurant
Hwang, Johye
;
Yoon, So-yeon
;
Bendle, Lawrence J.
- In:
International journal of contemporary hospitality management
24
(
2012
)
2
,
pp. 224-250
Persistent link: https://www.econbiz.de/10009544853
Saved in:
20
What really brings them back? : the impact of tangible quality on affect and intention for casual dining restaurant patrons
Kincaid, Clark
;
Baloglu, Seyhmus
;
Mao, Zhenxing
; …
- In:
International journal of contemporary hospitality management
22
(
2010
)
2/3
,
pp. 209-220
Persistent link: https://www.econbiz.de/10003976109
Saved in:
21
The impact of emotions on service quality, satisfaction, and positive word-of-mouth intentions over time
White, Christopher J.
- In:
Journal of marketing management : MM
26
(
2010
)
5/6
,
pp. 381-394
Persistent link: https://www.econbiz.de/10003995599
Saved in:
22
An investigation into the mediating influence of consumer expertise on the antecedents and consequences of affect within professional service markets
Garry, Tony
- In:
Journal of marketing management : MM
23
(
2007
)
5/6
,
pp. 461-481
Persistent link: https://www.econbiz.de/10003492221
Saved in:
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