//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
type:"article"
~subject:"Gesundheitsversorgung"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Service quality"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Gesundheitsversorgung
Service quality
14,784
Dienstleistungsqualität
14,633
Customer satisfaction
5,331
Kundenzufriedenheit
5,307
Consumer behaviour
3,685
Konsumentenverhalten
3,685
Relationship marketing
3,245
Beziehungsmarketing
3,243
Quality management
1,876
Qualitätsmanagement
1,873
Financial audit
1,645
Wirtschaftsprüfung
1,645
Hospital
1,206
Krankenhaus
1,206
service quality
1,052
Health care
994
Customer service
965
Kundenservice
963
United States
956
USA
953
Service industry
852
Dienstleistungssektor
851
Product quality
832
Produktqualität
832
Gesundheitswesen
794
Health care system
794
Beschwerdemanagement
719
Complaint management
719
Hotel industry
703
Hotellerie
702
Online retailing
603
Online-Handel
603
E-commerce
597
Electronic Commerce
595
customer satisfaction
539
Emotion
506
Theory
498
Theorie
496
India
479
more ...
less ...
Online availability
All
Undetermined
555
Free
91
Type of publication
All
Article
Book / Working Paper
498
Journal
1
Type of publication (narrower categories)
All
Article in journal
944
Aufsatz in Zeitschrift
944
Aufsatz im Buch
38
Book section
38
Conference paper
11
Konferenzbeitrag
11
Case study
1
Collection of articles of several authors
1
Fallstudie
1
Interview
1
Sammelwerk
1
more ...
less ...
Language
All
English
963
German
24
Swedish
1
Author
All
Antony, Jiju
7
Cudney, Elizabeth A.
6
McFadden, Kathleen L.
6
Palumbo, Rocco
6
Chakraborty, Subhajit
5
Le Nguyen Hau
5
McColl-Kennedy, Janet R.
5
Osei-Frimpong, Kofi
5
Russell, Roberta S.
5
Siciliani, Luigi
5
Singer, Sara J.
5
Bartram, Timothy
4
Brekke, Kurt R.
4
Fredendall, Lawrence D.
4
Gallan, Andrew S.
4
Geissler, Alexander
4
Gowen, Charles, III.
4
Gravelle, Hugh
4
Johnson, Dana M.
4
Leggat, Sandra G.
4
Mody, Makarand Amrish
4
Pham Ngoc Thuy
4
Qin, Hong
4
Sik, Sumaedi
4
Straume, Odd Rune
4
Suess, Courtney
4
Werner, Rachel M.
4
Andritsos, Dimitrios A.
3
Astrini, Nidya Judhi
3
Avdic, Daniel
3
Bakti, I Gede Mahatma Yuda
3
Boakye, Kwabena G.
3
Chan, Carri W.
3
Chandrasekaran, Aravind
3
Denis, Jean-Louis
3
Engström, Jon
3
Etemad-Sajadi, Reza
3
Fitzgerald, Gerard
3
Gardner, John W.
3
Guiry, Michael
3
more ...
less ...
Published in...
All
Health care management review : HCM review
55
Journal of health organization and management
38
Health marketing quarterly
28
The TQM journal : the international review of organizational improvement
22
Journal of health economics
18
Quality management journal : QMJ
18
Total quality management & business excellence
17
Management science : journal of the Institute for Operations Research and the Management Sciences
16
Technological forecasting & social change : an international journal
15
International journal of hospitality management
14
The service industries journal
14
International journal of productivity and quality management : IJPQM
13
Health care management science
12
Health economics
11
Health economics review
11
International journal of quality & reliability management
11
International journal of quality and service sciences
11
The European journal of health economics
11
International journal of pharmaceutical and healthcare marketing : IJPHM
10
Manufacturing & service operations management : M & SOM
10
Production and operations management : an international journal of the Production and Operations Management Society
10
Socio-economic planning sciences : the international journal of public sector decision-making
10
The European journal of health economics : HEPAC ; health economics in prevention and care
10
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
Journal of business research : JBR
9
Journal of service management
9
Production and operations management : the flagship research journal of the Production and Operations Management Society
9
Services marketing quarterly
9
European journal of operational research : EJOR
8
International journal of health care finance and economics
8
International journal of services and operations management
8
Public management review
8
International journal of production economics
7
International journal of production research
7
Health care management science : a new journal serving the international health care management community
6
Inquiry : a journal of health care organization, provision and financing
6
Omega : the international journal of management science
6
Australasian marketing journal
5
International journal of pharmaceutical and healthcare marketing
5
Journal of operations management
5
more ...
less ...
Source
All
ECONIS (ZBW)
988
Showing
401
-
450
of
988
Sort
Relevance
Date (newest first)
Date (oldest first)
401
Managing the Mayo Clinic brand : a case study in staff-developed service performance standards
Kennedy, Denise M.
- In:
The journal of brand management : an international journal
26
(
2019
)
5
,
pp. 538-549
Persistent link: https://www.econbiz.de/10012060162
Saved in:
402
Patient experiences with outpatient care in Hungary : results of an online population survey
Brito Fernandes, Óscar
;
Baji, Petra
;
Kringos, Dionne
; …
- In:
The European journal of health economics : HEPAC ; …
20
(
2019
),
pp. S79-S90
Persistent link: https://www.econbiz.de/10012060932
Saved in:
403
The closer the better : does better access to outpatient care prevent hospitalization?
Elek, Petér S.
;
Molnár, Tamás
;
Váradi, Balázs
- In:
The European journal of health economics : HEPAC ; …
20
(
2019
)
6
,
pp. 801-817
Persistent link: https://www.econbiz.de/10012061289
Saved in:
404
Inclusion is important . . . but how do I include? : examining the effects of leader engagement on inclusion, innovation, job satisfaction, and perceived quality of care in a diver...
Brimhall, Kim C.
- In:
Nonprofit and voluntary sector quarterly : journal of …
48
(
2019
)
4
,
pp. 716-737
Persistent link: https://www.econbiz.de/10012064438
Saved in:
405
Modeling multi-stage healthcare systems with service interactions under blocking for bed allocation
Wu, Xiaodan
;
Li, Juan
;
Chu, Chao-Hsien
- In:
European journal of operational research : EJOR
278
(
2019
)
3
,
pp. 927-941
Persistent link: https://www.econbiz.de/10012102515
Saved in:
406
Using patient-specific quality information to unlock hidden healthcare capabilities
Wang, Guihua
;
Li, Jun
;
Hopp, Wallace J.
;
Fazzalari, …
- In:
Manufacturing & service operations management : M & SOM
21
(
2019
)
3
,
pp. 582-601
Persistent link: https://www.econbiz.de/10012102847
Saved in:
407
Nurse practitioner-physician comanagement of primary care patients : the promise of a new delivery care model to improve quality of care
Norful, Allison Andreno
;
Swords, Kyleen
;
Marichal, Mickaela
- In:
Health care management review : HCM review
44
(
2019
)
3
,
pp. 235-245
Persistent link: https://www.econbiz.de/10012103016
Saved in:
408
Does physician leadership affect hospital quality, operational efficiency, and financial performance?
Tasi, Michael C.
;
Keswani, Aakash
;
Bozic, Kevin J.
- In:
Health care management review : HCM review
44
(
2019
)
3
,
pp. 256-262
Persistent link: https://www.econbiz.de/10012103028
Saved in:
409
The role of customer operant resources in health care value creation
Le Nguyen Hau
- In:
Service business
13
(
2019
)
3
,
pp. 457-478
Persistent link: https://www.econbiz.de/10012124352
Saved in:
410
The impact of specialization of hospitals on patient access to care : a queuing analysis with an application to a neurological hospital
Samiedaluie, Saied
;
Verter, Vedat
- In:
Health care management science
22
(
2019
)
4
,
pp. 709-726
Persistent link: https://www.econbiz.de/10012125595
Saved in:
411
A reliability-based approach for performance optimization of service industries : an application to healthcare systems
Hejazi, Taha-Hossein
;
Badri, Hossein
;
Yang, Kai
- In:
European journal of operational research : EJOR
273
(
2019
)
3
,
pp. 1016-1025
Persistent link: https://www.econbiz.de/10011987675
Saved in:
412
Evaluation of healthcare service quality management in an Iranian hospital by using fuzzy logic
Jahantigh, Farzad Firouzi
- In:
International journal of productivity and quality …
26
(
2019
)
2
,
pp. 160-175
Persistent link: https://www.econbiz.de/10012027774
Saved in:
413
The effect of combining knowledge-based practices and healthcare policies on healthcare quality
Kolagar, Milad
;
Hosseini, Seyed Mohammad Hassan
- In:
International journal of productivity and quality …
26
(
2019
)
3
,
pp. 247-275
Persistent link: https://www.econbiz.de/10012027781
Saved in:
414
Quality management in healthcare organizations : empirical evidence from the baldrige data
Parast, Mahour Mellat
;
Golmohammadi, Davood
- In:
International journal of production economics
216
(
2019
),
pp. 133-144
Persistent link: https://www.econbiz.de/10012106759
Saved in:
415
Hospital servicescape design for inpatient wellbeing
Hamed, Sara
;
El-Bassiouny, Noha
;
Ternès, Anabel
- In:
Services marketing quarterly
40
(
2019
)
1
,
pp. 1-32
Persistent link: https://www.econbiz.de/10012179153
Saved in:
416
Hospital prestige in medical tourism : empirical evidence from Malaysia
Davoud Nikbin
;
Amir Batouei
;
Iranmanesh, Mohammad
;
Kim, …
- In:
Journal of travel and tourism marketing
36
(
2019
)
4
,
pp. 521-535
Persistent link: https://www.econbiz.de/10012179431
Saved in:
417
Adherence to clinical guidelines, electronic health record use, and online reviews
Saifee, Danish H.
;
Bardhan, Indranil R.
;
Lahiri, Atanu
; …
- In:
Journal of management information systems : JMIS
36
(
2019
)
4
,
pp. 1071-1104
Persistent link: https://www.econbiz.de/10012198658
Saved in:
418
Measuring healthcare service quality from patients' perspective : using Fuzzy AHP application
Singh, Ajwinder
;
Prasher, Ajay
- In:
Total quality management & business excellence
30
(
2019
)
3
,
pp. 284-300
Persistent link: https://www.econbiz.de/10012199757
Saved in:
419
Service innovation quality in healthcare : service innovativeness and organisational renewal as driving forces
Mu, Yu
;
Bossink, Bart
;
Vinig, Tsvi G.
- In:
Total quality management & business excellence
30
(
2019
)
11
,
pp. 1219-1234
Persistent link: https://www.econbiz.de/10012199834
Saved in:
420
Quality competition in healthcare services with regional regulators : a differential game approach
Bisceglia, Michele
;
Cellini, Roberto
;
Grilli, Luca
- In:
Dynamic games and applications : DGA
9
(
2019
)
1
,
pp. 1-23
Persistent link: https://www.econbiz.de/10012224027
Saved in:
421
Competition between for-profit and nonprofit health care providers and quality
Stenbacka, Rune
;
Tombak, Mihkel M.
- In:
Journal of institutional and theoretical economics : JITE
176
(
2020
)
2
,
pp. 243-275
Persistent link: https://www.econbiz.de/10012240633
Saved in:
422
Enhancing modularity in healthcare services through integration
Srivastava, Shefali
;
Prakash, Gyan
- In:
Asia-Pacific journal of management research and innovation
15
(
2019
)
3
,
pp. 97-110
Persistent link: https://www.econbiz.de/10012160617
Saved in:
423
Reproductive health care in Catholic-owned hospitals
Hill, Elaine L.
;
Slusky, David
;
Ginther, Donna K.
- In:
Journal of health economics
65
(
2019
),
pp. 48-62
Persistent link: https://www.econbiz.de/10012224532
Saved in:
424
Communicating with patients through Facebook : the case of dental healthcare services
Nobre, Helena
;
Szczygiel, Nina
;
Condé-Pinto, Mariana
- In:
International journal of business excellence
18
(
2019
)
4
,
pp. 527-548
Persistent link: https://www.econbiz.de/10012145692
Saved in:
425
Hospital service quality evaluation with IVIF-PROMETHEE and a case study
Tuzkaya, Gülfem
;
Sennaroglu, Bahar
;
Kalender, Zeynep …
- In:
Socio-economic planning sciences : the international …
68
(
2019
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012146305
Saved in:
426
Smart services in healthcare : a risk-benefit-analysis of pay-as-you-live services from customer perspective in Germany
Wiegard, Rouven
;
Breitner, Michael H.
- In:
Electronic markets : the international journal on …
29
(
2019
)
1
,
pp. 107-123
Persistent link: https://www.econbiz.de/10012004962
Saved in:
427
Providing healthcare services in the virtual environment
Rao, N. Raghavendra
- In:
Global virtual enterprises in cloud computing enviroments
,
(pp. 145-170)
.
2019
Persistent link: https://www.econbiz.de/10012006698
Saved in:
428
Agility in healthcare services : a systematic literature exploration
Patri, Rojalin
;
Suresh, M.
- In:
International journal of services and operations management
32
(
2019
)
3
,
pp. 387-404
Persistent link: https://www.econbiz.de/10012009028
Saved in:
429
The w-HEALTHQUAL : a measurement scale for analyzing patients' satisfaction with primary healthcare
Godoy Caballero, Ana Luisa
;
Murillo Zamorano, Luis Regino
- In:
Global campaigning initiatives for socio-economic …
,
(pp. 108-127)
.
2019
Persistent link: https://www.econbiz.de/10012112355
Saved in:
430
Cost-effective service excellence in healthcare
Wirtz, Jochen
- In:
AMS review : official publication of the Academy of …
9
(
2019
)
1/2
,
pp. 98-104
Persistent link: https://www.econbiz.de/10012113575
Saved in:
431
A service design approach to healthcare innovation : from decision-making to sense-making and institutional change
Patrício, Lia
;
Teixeira, Jorge Grenha
;
Vink, Josina
- In:
AMS review : official publication of the Academy of …
9
(
2019
)
1/2
,
pp. 115-120
Persistent link: https://www.econbiz.de/10012113581
Saved in:
432
The innovation imperative in healthcare : an interview and commentary
Mende, Martin
- In:
AMS review : official publication of the Academy of …
9
(
2019
)
1/2
,
pp. 121-131
Persistent link: https://www.econbiz.de/10012113585
Saved in:
433
Improving the effectiveness of online healthcare platforms : an empirical study with multi-period patient-doctor consultation data
Yang, Yefei
;
Zhang, Xiaofei
;
Lee, Peter K. C.
- In:
International journal of production economics
207
(
2019
),
pp. 70-80
Persistent link: https://www.econbiz.de/10011957685
Saved in:
434
Impacts of health information technologies on e-quality and e-revenue hospitals
Wei, June
;
Kostevicki, Stacey
;
Lu, June
;
Liu, Yuan
- In:
International journal of services and standards : IJSS
13
(
2019
)
1/2
,
pp. 104-128
Persistent link: https://www.econbiz.de/10012285545
Saved in:
435
Healthcare quality, patients' satisfaction, and hospital incentives in France
Lescher, Myriam
;
Sirven, Nicolas
- In:
Revue d'économie politique
129
(
2019
)
4
,
pp. 525-551
Persistent link: https://www.econbiz.de/10012383692
Saved in:
436
Subjective and objective quality and choice of hospital : evidence from maternal care services in Germany
Avdic, Daniel
;
Moscelli, Giuseppe
;
Pilny, Adam
; …
- In:
Journal of health economics
68
(
2019
),
pp. 1-19
Persistent link: https://www.econbiz.de/10012419380
Saved in:
437
Spatial competition and quality : evidence from the English family doctor market
Gravelle, Hugh
;
Liu, Dan
;
Propper, Carol
;
Santos, Rita
- In:
Journal of health economics
68
(
2019
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012419575
Saved in:
438
Staffing optimisation in standardised care management processes
Gao, Zhanting
;
Shan, Xiaojun
;
Shan, Silei
;
Khasawneh, …
- In:
Journal of the Operational Research Society
70
(
2019
)
3
,
pp. 459-471v
Persistent link: https://www.econbiz.de/10012212419
Saved in:
439
Measuring the influence of service quality on patient satisfaction in Malaysia
Tan, Christine Nya-Ling
;
Ojo, Adedapo Oluwaseyi
;
Cheah, …
- In:
Quality management journal : QMJ
26
(
2019
)
3
,
pp. 129-143
Persistent link: https://www.econbiz.de/10012309537
Saved in:
440
Physician-patient quality time at the clinic, Riyadh, Saudi Arabia
Albelall, Khaled S.
;
Alubbad, Neamah A.
;
Alboqmi, Meshael
; …
- In:
Inventi impact: service sector
(
2019
)
3
,
pp. 173-181
Persistent link: https://www.econbiz.de/10012290640
Saved in:
441
An integrated conceptual model for achieving global quality service in healthcare establishments
Gopi, D.
;
Pandi, A. Pal
;
Sethupathi, P. V. Rajendra
; …
- In:
International journal of services and operations management
33
(
2019
)
1
,
pp. 49-68
Persistent link: https://www.econbiz.de/10012054821
Saved in:
442
Spatial inequality in access to healthcare : evidence from an Italian Alpine region
Perucca, Giovanni
;
Piacenza, Massimiliano
;
Turati, Gilberto
- In:
Regional studies : official journal of the Regional …
53
(
2019
)
4
,
pp. 478-489
Persistent link: https://www.econbiz.de/10012210843
Saved in:
443
Measuring customer service in a private hospital
Bisschoff, Christo
;
Clapton, Hannes
- In:
Problems and perspectives in management : PPM ; …
12
(
2014
)
4
,
pp. 43-54
Persistent link: https://www.econbiz.de/10010511554
Saved in:
444
A framework to identify service quality determinants of IT enabled scalable ventures : a study from Indian context
Basu, Rana
;
Bhola, Prabha
- In:
Journal of information & knowledge management : JIKM
13
(
2014
)
4
,
pp. 1-14
Persistent link: https://www.econbiz.de/10010495813
Saved in:
445
The relationship between income level and medical tourism service quality expectations
Moreno, Jose F.
;
Guiry, Michael
- In:
International journal of services, economics and management
6
(
2014
)
3
,
pp. 263-281
Persistent link: https://www.econbiz.de/10011282824
Saved in:
446
Evaluating healthcare process improvement for patient callbacks
Scott, Rebecce A.
;
George, Benjamin T.
- In:
International journal of services and standards
9
(
2014
)
1
,
pp. 51-66
Persistent link: https://www.econbiz.de/10011283323
Saved in:
447
The effect of creating new secondary health services on patients' perceptions : a Kano service quality analysis approach
Vassiliadis, Chris A.
;
Fotiadis, Anestis K.
; …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 897-907
Persistent link: https://www.econbiz.de/10010393800
Saved in:
448
Life is all about timing : an examination of differences in treatment quality for trauma patients based on hospital arrival time
Anderson, David
;
Gao, Guodong
;
Golden, Bruce
- In:
Production and operations management : an international …
23
(
2014
)
12
,
pp. 2178-2190
Persistent link: https://www.econbiz.de/10010479075
Saved in:
449
The impact of attitudes towards healthcare service : quality on organisational performance : evidence from the Saudi Arabia
Yaser Salam Alsharari
;
Fadzil Shah bin Aziz
;
Che Azlan …
- In:
Inventi impact: service sector
(
2018
)
2
,
pp. 83-94
Persistent link: https://www.econbiz.de/10012131178
Saved in:
450
Increasing complexity of medical technology in helicopter emergency medical services and consequences for patient safety
Abrahamsen, Håkon Bjorheim
;
Asche, Frank
;
Abrahamsen, …
- In:
International journal of technology, policy and …
18
(
2018
)
3
,
pp. 234-246
Persistent link: https://www.econbiz.de/10011975020
Saved in:
First
Prev
5
6
7
8
9
10
11
12
13
14
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->