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Dienstleistungsqualität
132
Service quality
132
Customer satisfaction
47
Kundenzufriedenheit
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Quality management
33
Qualitätsmanagement
33
Consumer behaviour
27
Konsumentenverhalten
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Krankenhaus
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Financial audit
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Wirtschaftsprüfung
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Health care
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Product quality
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Produktqualität
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Gesundheitswesen
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Service industry
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Patienten
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service quality
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E-commerce
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Einzelhandel
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Electronic Commerce
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Innovation adoption
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Innovationsakzeptanz
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Measurement
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Messung
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Online retailing
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Online-Handel
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He, Zhen
3
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Ariyanti, M.
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Bangsawan, Satria
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Cronemyr, Peter
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Lagrosen, Stefan Olof
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M. S. Mahrinasari
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Raharjo, Hendry
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Thawesaengskulthai, Natcha
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Abu Bakar bin Abdul Hamid
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AlShareef, Mohammed Abdullah
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
16
International journal of quality and service sciences
12
The TQM journal : the international review of organizational improvement
10
Business process management journal
6
Research in transportation economics
6
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
5
Understanding digital industry : proceedings of the Conference on Managing Digital Industry, Technology and Entrepreneurship (CoMDITE 2019), July 10-11, 2019, Bandung, Indonesia
5
International journal of economics and financial issues : IJEFI
4
9. Münsteraner Facility-Management-Tag : [Tagungsband ... Termin: 8. November 2011, Ort: Messe- und Congress-Centrum Halle Münsterland, Münster]
3
International journal of auditing : IJA
3
Journal of health organization and management
3
Journal of service theory and practice
3
The future opportunities and challenges of business in digital era 4.0 : proceedings of the 2nd International Conference on Economics, Business and Entrepreneurship (ICEBE 2019), Bandar Lampung, Indonesia, 1 November, 2019
3
Zur Ökonomie gemeinwohlorientierter Medien : Massenkommunikation in Deutschland, Österreich und der Schweiz
3
Die Organisation von Hochschulen in Theorie und Praxis : Forschungen zur Reform des Wissenschaftsbetriebes
2
Eurasian Business and Economics Perspectives : Proceedings of the 37th Eurasia Business and Economics Society Conference
2
Information technology and management
2
Journal of financial services marketing : JFSM
2
Managing learning organization in industry 4.0 : proceedings of the International Seminar and Conference on Learning Organization (ISCLO 2019), Bandung, Indonesia, October 9-10, 2019
2
Public sector accountants and quantum leap : how far we can survive in Industrial Revolution 4.0? : proceedings of the 1st International Conference on Public Sector Accounting (ICOPSA 2019), October 29-30, 2019, Jakarta, Indonesia
2
South Asian journal of management : SAJM
2
Telecommunications policy : the international journal of digital economy, data sciences and new media
2
The American economic review
2
Advances in applied economic research : proceedings of the 2016 International Conference on Applied Economics (ICOAE)
1
Africa-to-Africa internationalization : key issues and outcomes
1
Analele ştiinţifice ale Univerşităţii Alexandru Ioan Cuza din Iaşi / Ştiinţe economice
1
Development, Growth and Finance of Organizations from an Eastern European Context : the 2015 Griffiths School of Management Annual Conference on Business, Entrepreneurship and Ethics (GSMAC)
1
Digital economy for customer benefit and business fairness : proceedings of the International Conference on Sustainable Collaboration in Business, Information and Innovation (SCBTII 2019), Bandung, Indonesia, October 9-10, 2019
1
European journal of operational research : EJOR
1
Health care management science
1
International journal of quality & reliability management
1
Journal of business research : JBR
1
Journal of economic development
1
Journal of revenue and pricing management
1
Mathematics in business management : [International Conference on Mathematics in Engineering and Business Management during 9 - 10 March 2012, Chennai, India]
1
Mobility in a globalised world 2022
1
Neuerungen im Krankenhaus- und Arzneimittelbereich zwischen Bedarf und Finanzierung : 21. Bad Orber Gespräche über kontroverse Themen im Gesundheitswesen
1
New business and regulatory strategies in the postal sector
1
Proceedings of the 2017 Euro-Asia Conference on Environment and CSR: Tourism, Society and Education Session ; Part 2
1
Proceedings of the 5th International Conference on Economic Management and Green Development
1
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1
Total quality service in digital era
Schiavone, Francesco
;
Pietronudo, Maria Cristina
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1170-1193
Persistent link: https://www.econbiz.de/10014321605
Saved in:
2
On-campus accommodation service quality : the mediating role of students' satisfaction on word of mouth
Gabbianelli, Linda
;
Pencarelli, Tonino
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1224-1255
Persistent link: https://www.econbiz.de/10014321615
Saved in:
3
Is artificial intelligence improving the audit process?
Fedyk, Anastassia
;
Hodson, James
;
Khimich, Natalya
; …
- In:
Review of accounting studies
27
(
2022
)
3
,
pp. 938-985
Persistent link: https://www.econbiz.de/10013457396
Saved in:
4
Acceptance of service and care robots from the nursing perspective
Solbrig, Patricia
;
Honekamp, Wilfried
- In:
Mobility in a globalised world 2022
,
(pp. 83-106)
.
2023
Persistent link: https://www.econbiz.de/10014425640
Saved in:
5
Developing Internet of Things-related ISO 10001 Hand Hygiene Privacy Codes in healthcare
Ortiz, María Belén
;
Karapetrovic, Stanislav
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1194-1210
Persistent link: https://www.econbiz.de/10014321611
Saved in:
6
Exploring relevant factors influencing guests' satisfaction : case study - 4* and 5* hotels in Mamaia Resort
Negrușa, Adina Letiția
;
Chifu, Ioan Cristian
;
Bode, …
- In:
Remodelling Businesses for Sustainable Development : …
,
(pp. 85-101)
.
2023
Persistent link: https://www.econbiz.de/10013536144
Saved in:
7
Moderating role of "consumer characteristics" in the influence of customer satisfaction on loyalty
M. S. Mahrinasari
;
Pandjaitan, Dorothy Haratua Rouly
- In:
The future opportunities and challenges of business in …
,
(pp. 205-209)
.
2020
Persistent link: https://www.econbiz.de/10012311274
Saved in:
8
Market concentration of audit services provided to public-interest entities : empirical evidence from the Czech Republic
Stiebal, Richard
;
Šindelář, Michal
- In:
Eurasian Business and Economics Perspectives : …
,
(pp. 157-170)
.
2022
Persistent link: https://www.econbiz.de/10013462028
Saved in:
9
The analysis of audit market concentration in Visegrad 4 countries
Šindelář, Michal
- In:
Eurasian Business and Economics Perspectives : …
,
(pp. 191-204)
.
2022
Persistent link: https://www.econbiz.de/10013462047
Saved in:
10
The supervisory authorities' view on audit quality in the Czech Republic
Šindelář, Michal
;
Müllerová, Libuše
- In:
Regulation of Finance and Accounting : 21st and 22nd …
,
(pp. 377-384)
.
2022
Persistent link: https://www.econbiz.de/10013449183
Saved in:
11
First-time versus repeat tourists : resistance to negative information
Su, LuJun
;
Hsu, Maxwell K.
;
Huels, Brian
- In:
Journal of service theory and practice
32
(
2022
)
2
,
pp. 258-282
Persistent link: https://www.econbiz.de/10013190889
Saved in:
12
The synergistic effects of LMX and procedural justice climate on employee motivation and customer loyalty in a retail service context
Jung, Jin Ho
;
Yoo, Jaewon
;
Jung, Yeonsung
- In:
Journal of service theory and practice
32
(
2022
)
2
,
pp. 232-257
Persistent link: https://www.econbiz.de/10013190891
Saved in:
13
Introducing a sensemaking perspective to the service experience
Kemppainen, Tiina
;
Uusitalo, Outi
- In:
Journal of service theory and practice
32
(
2022
)
2
,
pp. 283-301
Persistent link: https://www.econbiz.de/10013190894
Saved in:
14
A study on the factors of airline passenger service in COVID-19 era by using Delphi technique
Jeong, Se-Hyeon
;
Bang, Min-Gang
- In:
Proceedings of the 5th International Conference on …
,
(pp. 504-510)
.
2022
Persistent link: https://www.econbiz.de/10013352804
Saved in:
15
The role of online formative assessment in higher education : effectiveness and student satisfaction
Farrell, Wendy
;
Pattermann, Juliana
- In:
Zukunft verantwortungsvoll gestalten : Forschungsforum …
,
(pp. 141-155)
.
2022
Persistent link: https://www.econbiz.de/10013380879
Saved in:
16
Applying a fuzzy questionnaire in a peer review process
Jónás, Tamás
;
Tóth, Zsuzsanna Eszter
;
Árva, Gábor
- In:
Total quality management & business excellence : an …
29
(
2018
)
10
,
pp. 1228-1245
Persistent link: https://www.econbiz.de/10011918914
Saved in:
17
Probabilistic audits and misreporting : the influence of audit process design on employee behavior
Ewelt-Knauer, Corinna
;
Schwering, Anja
;
Winkelmann, Sandra
- In:
The European accounting review
30
(
2021
)
5
,
pp. 989-1012
Persistent link: https://www.econbiz.de/10012653654
Saved in:
18
Measuring service quality in telematics service : development and validation of multidimensional TeleServQ scale
He, Zhen
;
Yang, Xiaoxi
;
Wang, Weicheng
;
Zhang, Min
- In:
Total quality management & business excellence : an …
28
(
2017
)
10
,
pp. 1166-1182
Persistent link: https://www.econbiz.de/10011778137
Saved in:
19
The influence of e-service quality on the data package buying experience in Telkomsel
Kusdinar, P.
;
Ariyanti, M.
- In:
Understanding digital industry : proceedings of the …
,
(pp. 27-30)
.
2020
Persistent link: https://www.econbiz.de/10012224745
Saved in:
20
Users' continuance intention toward hospitality service applications
Indrawati
;
Hasana, S. A.
;
Pillai, S. K. B.
- In:
Understanding digital industry : proceedings of the …
,
(pp. 76-80)
.
2020
Persistent link: https://www.econbiz.de/10012224780
Saved in:
21
Influence of perceived quality of mobile payment application towards loyalty
Sandyopasana, T. N.
;
Alif, M. Gunawan
- In:
Understanding digital industry : proceedings of the …
,
(pp. 163-167)
.
2020
Persistent link: https://www.econbiz.de/10012226340
Saved in:
22
Analysis of customer intention in adopting automated parcel station services
Sitorus, P. M. T.
;
Alexandra, M. O.
- In:
Understanding digital industry : proceedings of the …
,
(pp. 172-175)
.
2020
Persistent link: https://www.econbiz.de/10012226342
Saved in:
23
The link of e-servqual & perceived justice of e-recovery to satisfaction & loyalty
Syafrizal, S.
;
Geni, S. L.
- In:
Understanding digital industry : proceedings of the …
,
(pp. 316-319)
.
2020
Persistent link: https://www.econbiz.de/10012226548
Saved in:
24
Analysis of e-payment service quality in Bandung
Azis, E.
;
Akbar, M. A.
;
Rohandi, M. M. A.
- In:
Digital economy for customer benefit and business …
,
(pp. 52-56)
.
2020
Persistent link: https://www.econbiz.de/10012228026
Saved in:
25
The influence of service quality on repurchase intention in the Plaza Telkomcel in Timor Leste
Soares, C.
;
Ariyanti, M.
- In:
Managing learning organization in industry 4.0 : …
,
(pp. 41-46)
.
2020
Persistent link: https://www.econbiz.de/10012259304
Saved in:
26
Analysis of customer satisfaction as an intervening variable on the effect of retail service quality on customer loyalty at Uniqlo Indonesia
Saraswati, T. G.
;
Saputri, M. E.
- In:
Managing learning organization in industry 4.0 : …
,
(pp. 87-92)
.
2020
Persistent link: https://www.econbiz.de/10012259360
Saved in:
27
Multimodale Kommunikation für Dienstleistungsanbieter am Point of Service (POS) zur Steuerung der wahrgenommenen Dienstleistungsqualität
Steffen, Dirk
- In:
Werbung für alle Sinne : multimodale …
,
(pp. 237-252)
.
2020
Persistent link: https://www.econbiz.de/10012271839
Saved in:
28
The factors affecting passenger satisfaction with short-range air transport services : Approach to value chain in the case of Vietnam Airlines
Dang Khoa Tran
;
Dung Quang Truong
- In:
Journal of economic development
45
(
2020
)
1
,
pp. 145-158
Persistent link: https://www.econbiz.de/10012602708
Saved in:
29
Analysis of audit tenure limitation policy for public accounting firms in Indonesia
Suharly, Erly
;
Nugroho, Agung
- In:
Public sector accountants and quantum leap : how far we …
,
(pp. 206-210)
.
2020
Persistent link: https://www.econbiz.de/10012305637
Saved in:
30
An integrated model for customer's e-loyalty : an evidence from online shopping in Vietnam
Bui Nhat Vuong
;
Sid Suntrayuth
- In:
Proceedings of the IWEMB 2019 : Third International …
,
(pp. 367-406)
.
2020
Persistent link: https://www.econbiz.de/10012521577
Saved in:
31
Theory of constraints : public sector services for treasury documents
Gutomo, Rani
;
Biswan, Ali Tafriji
- In:
Public sector accountants and quantum leap : how far we …
,
(pp. 348-352)
.
2020
Persistent link: https://www.econbiz.de/10012306575
Saved in:
32
Influence of quality service and satisfaction imagery higher education on Word of Mouth (WOM)
Pranoto, Gusti Adi
;
Bangsawan, Satria
;
Pandjaitan, …
- In:
The future opportunities and challenges of business in …
,
(pp. 128-132)
.
2020
Persistent link: https://www.econbiz.de/10012311151
Saved in:
33
The influence of level of service on commitment to implement Islamic tourism with religiosity as a mediating variable
Riyanto, Kuncoro Budi
;
Bangsawan, Satria
;
M. S. Mahrinasari
- In:
The future opportunities and challenges of business in …
,
(pp. 137-141)
.
2020
Persistent link: https://www.econbiz.de/10012311164
Saved in:
34
Audit quality, board gender and financial risk disclosure
Zango, Adamu Garba
;
Hasnah Kamardin
;
Rokiah Ishak
- In:
International journal of economics and financial issues …
6
(
2016
)
4
,
pp. 55-61
Persistent link: https://www.econbiz.de/10011781983
Saved in:
35
Switching intentions : a case of Saudi Arabian hypermarkets
Jabeen, Samrena
;
Abu Bakar bin Abdul Hamid
;
Ur Rehman, Saif
- In:
International journal of economics and financial issues …
5
(
2015
)
1
,
pp. 215-222
Persistent link: https://www.econbiz.de/10011661399
Saved in:
36
The relationships among service quality, customer satisfaction, and customer loyalty in library services
Wantara, Pribanus
- In:
International journal of economics and financial issues …
5
(
2015
)
1
,
pp. 264-269
Persistent link: https://www.econbiz.de/10011661417
Saved in:
37
Auditing the auditors : Has the establishment of the audit oversight board affected audit quality?
Hashanah Ismail
;
Ung Chui Theng
- In:
International journal of economics and financial issues …
5
(
2015
)
1
,
pp. 360-365
Persistent link: https://www.econbiz.de/10011691159
Saved in:
38
Exploring the mediating role of affective and cognitive satisfaction on the effect of service quality on loyalty
Hartono, Markus
;
Raharjo, Hendry
- In:
Total quality management & business excellence : an …
26
(
2015
)
9/10
,
pp. 971-985
Persistent link: https://www.econbiz.de/10011440757
Saved in:
39
Medical tourism service quality : finally some empirical findings
Noor Hazilah Abd Manaf
;
Hussin, Husnayati
;
Jahn Kassim, …
- In:
Total quality management & business excellence : an …
26
(
2015
)
9/10
,
pp. 1017-1028
Persistent link: https://www.econbiz.de/10011440785
Saved in:
40
Erfolgsfaktoren bei hochschulweiten Veränderungsprozessen am Beispiel der Systemakkreditierung
Wendt, Claudia
;
Frisch, Dominik
- In:
Die Organisation von Hochschulen in Theorie und Praxis …
,
(pp. 83-98)
.
2019
Persistent link: https://www.econbiz.de/10012134094
Saved in:
41
Gestaltung von Veränderungsprozessen an Hochschulen : Spannungsfelder, Rollenkonflikte und Handlungspraktiken von Hochschulleitungen und Zuständigen für Qualitätsmanagement in Verf...
Suwalski, Petra
- In:
Die Organisation von Hochschulen in Theorie und Praxis …
,
(pp. 135-151)
.
2019
Persistent link: https://www.econbiz.de/10012134097
Saved in:
42
Zur gesellschaftlichen Bedeutung von österreichischen YouTube-Channels
Gebesmair, Andreas
- In:
Zur Ökonomie gemeinwohlorientierter Medien : …
,
(pp. 95-109)
.
2019
Persistent link: https://www.econbiz.de/10011964690
Saved in:
43
Mehr wert als Geld: der Public Value des ORF
Mitschka, Konrad
- In:
Zur Ökonomie gemeinwohlorientierter Medien : …
,
(pp. 17-24)
.
2019
Persistent link: https://www.econbiz.de/10011964697
Saved in:
44
Public Value im Print? : eine Analyse der Entwicklung struktureller und inhaltlicher Vielfalt in lokalen und regionalen Tageszeitungen 1995-2015 aus Gemeinwohlperspektive
Berghofer, Simon
;
Vonbun-Feldbauer, Ramona
;
Dogruel, Leyla
- In:
Zur Ökonomie gemeinwohlorientierter Medien : …
,
(pp. 111-133)
.
2019
Persistent link: https://www.econbiz.de/10011964702
Saved in:
45
Bitcoin - asset or currency? : user's perspective about cryptocurrencies
Parashar, Neha
;
Rasiwala, Farida
- In:
The IUP journal of management research : IJMR
18
(
2019
)
1
,
pp. 102-122
Persistent link: https://www.econbiz.de/10011989793
Saved in:
46
How perceived service quality influences students' satisfaction? : teachers' and students' perspectives
Lazibat, Tonći
;
Baković, Tomislav
;
Dužević, Ines
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 923-934
Persistent link: https://www.econbiz.de/10010393798
Saved in:
47
The effect of creating new secondary health services on patients' perceptions : a Kano service quality analysis approach
Vassiliadis, Chris A.
;
Fotiadis, Anestis K.
; …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 897-907
Persistent link: https://www.econbiz.de/10010393800
Saved in:
48
Which incremental innovations should we offer? : comparing importance-performance analysis with improvement-gaps analysis
Tontini, Gerson
;
Picolo, Jaime Dagostim
;
Silveira, Amélia
- In:
Total quality management & business excellence : an …
25
(
2014
)
7
,
pp. 705-719
Persistent link: https://www.econbiz.de/10010393834
Saved in:
49
Challenges of regulating quality of service in the postal industry
Okholm, Henrik Ballebye
;
Basalisco, Bruno
;
Boivie, Anna …
- In:
New business and regulatory strategies in the postal sector
,
(pp. 29-43)
.
2018
Persistent link: https://www.econbiz.de/10012034305
Saved in:
50
How worthwhile is it to maximise customer satisfaction in public transport service contracts with a large captive user base? : the case of South Africa
Mokonyama, Mathetha
;
Venter, Christo
- In:
Research in transportation economics
69
(
2018
),
pp. 180-186
Persistent link: https://www.econbiz.de/10012026651
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