//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
isPartOf:"International journal of hospitality management"
~subject:"Gastgewerbe"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Servicequalität"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Gastgewerbe
Dienstleistungsqualität
402
Service quality
402
Customer satisfaction
212
Kundenzufriedenheit
212
Consumer behaviour
193
Konsumentenverhalten
193
Hotel industry
129
Hotellerie
129
Beziehungsmarketing
116
Relationship marketing
116
Gastronomie
105
Restaurant industry
105
Customer service
55
Kundenservice
55
Hospital
54
Krankenhaus
54
Emotion
51
Beschwerdemanagement
44
Complaint management
44
Hospitality industry
42
Arbeitsverhalten
32
Arbeitszufriedenheit
32
Job satisfaction
32
Work behaviour
32
Satisfaction
30
Tourism employees
29
Tourismusberufe
29
USA
25
United States
25
Hospitality
23
Viral marketing
22
Virales Marketing
22
Robot
21
Roboter
21
Dienstleistungssektor
20
Service industry
20
Product quality
19
Produktqualität
19
Quality management
19
more ...
less ...
Online availability
All
Undetermined
28
Type of publication
All
Article
41
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
41
Aufsatz in Zeitschrift
41
Aufsatzsammlung
1
Language
All
English
42
Author
All
Butcher, Ken
2
Sparks, Beverley
2
Aattila, Anna S.
1
Ahmad, Wasim
1
Ariffin, Ahmad Azmi M.
1
Avloniti, A.
1
Bai, Billy
1
Bento, Graziela dos Santos
1
Bizjak, Boštjan
1
Borghi, Matteo
1
Brown, Lorraine
1
Chan, Elisa K. Y.
1
Cheng, Tan
1
Christou, P.
1
Chung, Namho
1
Cohen, Jason F.
1
Dawson, Mary
1
Dimitriou, Christina K.
1
Edwards, John S. A.
1
Fabjan, Daša3
1
Farmaki, A.
1
Ferrari, Daniela
1
Filimonau, Viachaslau
1
Gebbels, Maria
1
Guchait, Priyanko
1
Guo, Yulang
1
Harkison, Tracy
1
Harrigan, Kathryn Rudie
1
Hartwell, Heather
1
Hemmington, Nigel
1
Hou, Yuansi
1
Huck, Lukas
1
Ivanov, Stanislav
1
Johns, Nick
1
Kabadayi, Sertan
1
Kallmünzer, Andreas
1
Kang, Sung-Eun
1
Kazakov, Sergey
1
Khoo-Lattimore, Catheryn
1
Kim, Hyunsu
1
more ...
less ...
Published in...
All
International journal of hospitality management
International journal of contemporary hospitality management
27
Journal of hospitality marketing & management
15
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Journal of travel and tourism marketing
8
Tourism management : research, policies, practice
8
The service industries journal
7
Administrative Sciences : open access journal
3
Journal of hospitality and tourism insights
3
The Cornell hospitality quarterly
3
Bridging tourism theory and practice
2
Electronic markets : EM ; the international journal of electronic commerce and business media
2
Enlightening tourism : ET ; a pathmaking journal
2
European research studies
2
European review of service economics and management
2
Handbook of hospitality operations and IT
2
Health care management review : HCM review
2
International journal of electronic marketing and retailing : IJEMR
2
International journal of productivity and quality management : IJPQM
2
International journal of services and operations management
2
International journal of services, economics and management
2
Inventi impact: service sector
2
Journal of Islamic marketing
2
Journal of business research : JBR
2
Journal of retailing and consumer services
2
Service business
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Tourism and hospitality research : THR
2
Tourism economics : the business and finance of tourism and recreation
2
Tourism, Hospitality & Event Management
2
Acta Universitatis Danubius / Oeconomica
1
American journal of agricultural economics
1
Asia Pacific business review
1
Asia Pacific journal of innovation and entrepreneurship : APJIE
1
Bizinfo (Blace) : časopis iz oblasti ekonomije menadžmenta i informatike
1
Business Guides on the Go
1
Chinese management studies
1
DIW weekly report : economy, politics, science : a policy bulletin from the German Institute for Economic Research
1
Discussion paper series / Christel DeHaan Tourism and Travel Research Institute
1
European research on management and business economics
1
more ...
less ...
Source
All
ECONIS (ZBW)
42
Showing
1
-
42
of
42
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Special issue: Hospitality in healthcare
Pizam, Abraham
(
ed.
)
-
2023
Persistent link: https://www.econbiz.de/10014336554
Saved in:
2
The evolution of service failure and recovery research in hospitality and tourism : an integrative review and future research directions
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014310875
Saved in:
3
Creepy vs. cool : switching from human staff to service robots in the hospitality industry
Kang, Sung-Eun
;
Koo, Chulmo
;
Chung, Namho
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-18
Persistent link: https://www.econbiz.de/10014311454
Saved in:
4
Which hotel services really matter to Muslim travelers? : developing and validating a multidimensional-continuum scale
Papastathopoulos, Avraam
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013185228
Saved in:
5
Strategic target customers of food and beverage offerings in full-service hotels : outside-hotel customers
Mun, Sung Gyun
;
Park, Eunhye Olivia
;
Woo, Linda
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013185230
Saved in:
6
Hospitality beyond the commercial domain : a triadic conceptualisation of hospitality in tourism from a host-guest encounter perspective
Munasinghe, Sarath
;
Hemmington, Nigel
;
Schänzel, Heike
; …
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014227644
Saved in:
7
Using ethical leadership to reduce job stress and improve performance quality in the hospitality industry
Schwepker, Charles H. <Jr.>
;
Dimitriou, Christina K.
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012495093
Saved in:
8
Commercial hospitality in tourism : a global comparison of what culturally matters
Walters, Gabby
;
Huck, Lukas
;
Robinson, Richard N. S.
; …
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547919
Saved in:
9
Fine-dining in prisons : online TripAdvisor reviews of The Clink training restaurants
Gebbels, Maria
;
McIntosh, Alison
;
Harkison, Tracy
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012547920
Saved in:
10
To dine or not to dine? : collective wellbeing in hospitality in the COVID-19 era
Tuzovic, Sven
;
Kabadayi, Sertan
;
Paluch, Stefanie
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012547967
Saved in:
11
A systematic review of AI technology-based service encounters : implications for hospitality and tourism operations
Li, Minglong
;
Yin, Dexiang
;
Qiu, Hailian
;
Bai, Billy
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547997
Saved in:
12
This hotel is family-run! : enabling positive consumer response via perceived hospitableness
Scholl-Grissemann, Ursula
;
Kallmünzer, Andreas
; …
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013328037
Saved in:
13
Service encounter value and online engagement behaviors
Zhang, Tingting
;
Zhang, Pei
;
Lu, Lu
- In:
International journal of hospitality management
85
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012241352
Saved in:
14
Non-verbal communication in hospitality : at the intersection of religion and gender
Shahidul Islam, Mohammad
;
Kirillova, Ksenia
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012146195
Saved in:
15
A conceptual framework of the service delivery system design for hospitality firms in the (post-)viral world : the role of service robots
Seyitoğlu, Faruk
;
Ivanov, Stanislav
- In:
International journal of hospitality management
91
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012389791
Saved in:
16
Understanding homophily of service failure within the hotel guest cycle : applying NLP-aspect-based sentiment analysis to the hospitality industry
Sann, Raksmey
;
Lai, Pei-Chun
- In:
International journal of hospitality management
91
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012389792
Saved in:
17
Does a leader's "partiality" affect employees' proactivity in the hospitality industry? : a cross-level analysis
Cheng, Tan
;
Zhang, Pan
;
Guo, Yulang
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012300146
Saved in:
18
Guests' perceptions of emotionally expressive and non-expressive service providers within the hospitality context
Christou, P.
;
Avloniti, A.
;
Farmaki, A.
- In:
International journal of hospitality management
76
(
2019
)
1
,
pp. 152-162
Persistent link: https://www.econbiz.de/10011981841
Saved in:
19
The role of language in the online evaluation of hospitality service encounters : an empirical study
Mariani, Marcello M.
;
Borghi, Matteo
;
Kazakov, Sergey
- In:
International journal of hospitality management
78
(
2019
),
pp. 50-58
Persistent link: https://www.econbiz.de/10012012699
Saved in:
20
Effectiveness of error management training in the hospitality industry : impact on perceived fairness and service recovery performance
Yao, Sheng
;
Wang, Xingyu
;
Yu, Heyao
;
Guchait, Priyanko
- In:
International journal of hospitality management
79
(
2019
),
pp. 78-88
Persistent link: https://www.econbiz.de/10012012973
Saved in:
21
Changing tires on a moving car : the role of timing in hospitality and service turnaround processes
Schmitt, Achim
;
Raub, Steffen P.
;
Schmid, Simon
; …
- In:
International journal of hospitality management
77
(
2019
),
pp. 549-561
Persistent link: https://www.econbiz.de/10011988953
Saved in:
22
Modeling consumer distrust of online hotel reviews
Ahmad, Wasim
;
Sun, Jin
- In:
International journal of hospitality management
71
(
2018
),
pp. 77-90
Persistent link: https://www.econbiz.de/10011849560
Saved in:
23
The integration between service value and service recovery in the hospitality industry : an application of QFD and ANP
Wu, Wann-Yih
;
Qomariyah, Alfiyatul
;
Nguyen Thi Truong Sa
; …
- In:
International journal of hospitality management
75
(
2018
),
pp. 48-57
Persistent link: https://www.econbiz.de/10011944943
Saved in:
24
"Last hospitality" as an overlooked dimension in contemporary hospitality theory and practice
Filimonau, Viachaslau
;
Brown, Lorraine
- In:
International journal of hospitality management
74
(
2018
),
pp. 67-74
Persistent link: https://www.econbiz.de/10011924605
Saved in:
25
Exploring the nonlinear impact of critical incidents on customers' general evaluation of hospitality services
Tontini, Gérson
;
Bento, Graziela dos Santos
;
Milbratz, …
- In:
International journal of hospitality management
66
(
2017
),
pp. 106-116
Persistent link: https://www.econbiz.de/10011810958
Saved in:
26
E-menus : managing choice options in hospital foodservice
Hartwell, Heather
;
Johns, Nick
;
Edwards, John S. A.
- In:
International journal of hospitality management
53
(
2016
),
pp. 12-16
Persistent link: https://www.econbiz.de/10011442939
Saved in:
27
Developing a scale of hospitableness : a tale of two worlds
Tasci, Asli D. A.
;
Semrad, Kelly J.
- In:
International journal of hospitality management
53
(
2016
),
pp. 30-41
Persistent link: https://www.econbiz.de/10011442988
Saved in:
28
The physical appearance of hotel guests : the impact on service providers’ communication and quality of service
Knežević, Mladen
;
Tomka, Dragica
;
Bizjak, Boštjan
; …
- In:
International journal of hospitality management
51
(
2015
),
pp. 8-14
Persistent link: https://www.econbiz.de/10011413936
Saved in:
29
Customer responses to intercultural communication accommodation strategies in hospitality service encounters
Wang, Chen-Ya
;
Miao, Li
;
Aattila, Anna S.
- In:
International journal of hospitality management
51
(
2015
),
pp. 96-104
Persistent link: https://www.econbiz.de/10011413951
Saved in:
30
The girlfriend getaway market : segmenting accommodation and service preferences
Khoo-Lattimore, Catheryn
;
Prayag, Girish
- In:
International journal of hospitality management
45
(
2015
),
pp. 99-108
Persistent link: https://www.econbiz.de/10010503884
Saved in:
31
Segmenting networking orientation in the hospitality industry : an empirical research on service bundling
Maggioni, Isabella
;
Marcoz, Elena Maria
;
Mauri, Chiara
- In:
International journal of hospitality management
42
(
2014
),
pp. 192-201
Persistent link: https://www.econbiz.de/10010410731
Saved in:
32
Service encounters and face loss : issues of failures, fairness, and context
Lee, Yun Lok
;
Sparks, Beverley
;
Butcher, Ken
- In:
International journal of hospitality management
34
(
2013
),
pp. 384-393
Persistent link: https://www.econbiz.de/10009767477
Saved in:
33
The effect of regulatory focus and delay type on consumers' reactions to delay
Yang, Wan
;
Mattila, Anna S.
;
Hou, Yuansi
- In:
International journal of hospitality management
32
(
2013
),
pp. 113-120
Persistent link: https://www.econbiz.de/10009717661
Saved in:
34
The impacts of complementary information technology resources on the service-profit chain and competitive performance of South African hospitality firms
Cohen, Jason F.
;
Olsen, Karen
- In:
International journal of hospitality management
34
(
2013
),
pp. 245-254
Persistent link: https://www.econbiz.de/10009766690
Saved in:
35
Generic dimensionality of hospitality in the hotel industry : a host-guest relationship perspective
Ariffin, Ahmad Azmi M.
- In:
International journal of hospitality management
35
(
2013
),
pp. 171-179
Persistent link: https://www.econbiz.de/10010225816
Saved in:
36
Managing supply chain relationships in the hospitality services : an empirical study of hotels and restaurants
Shi, Xinping
;
Ziqi Liao
- In:
International journal of hospitality management
35
(
2013
),
pp. 112-121
Persistent link: https://www.econbiz.de/10010225835
Saved in:
37
Customer opportunistic complaints management : a critical incident approach
Ro, Heejung
;
Wong, June
- In:
International journal of hospitality management
31
(
2012
)
2
,
pp. 419-427
Persistent link: https://www.econbiz.de/10009503300
Saved in:
38
Service-leadership competencies for hospitality and tourism management
Testa, Mark R.
;
Sipe, Lori
- In:
International journal of hospitality management
31
(
2012
)
3
,
pp. 648-658
Persistent link: https://www.econbiz.de/10009544328
Saved in:
39
The effect of knowing a second language and experience working with non-English speakers on job performance
Madera, Juan M.
;
Dawson, Mary
;
Neal, Jack A.
- In:
International journal of hospitality management
31
(
2012
)
4
,
pp. 1083-1089
Persistent link: https://www.econbiz.de/10009566947
Saved in:
40
When will customers care about service failures that happened to strangers? : the role of personal similarity and regulatory focus and its implication on service evaluation
Wan, Lisa C.
;
Chan, Elisa K. Y.
;
Su, Lei
- In:
International journal of hospitality management
30
(
2011
)
1
,
pp. 213-220
Persistent link: https://www.econbiz.de/10008821952
Saved in:
41
Commercial hospitality in restaurants and tourist accommodation : perspectives from international consumer experience in Scotland
Teng, Chih-ching
- In:
International journal of hospitality management
30
(
2011
)
4
,
pp. 866-874
Persistent link: https://www.econbiz.de/10009242119
Saved in:
42
Predictors of customer service training in hospitality firms
Butcher, Ken
;
Sparks, Beverley
;
McColl-Kennedy, Janet R.
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 389-396
Persistent link: https://www.econbiz.de/10003855819
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->