//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Información comercial española : ICE : revista de economía"
~isPartOf:"International journal of services technology and management"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Tertiary sector"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungssektor
90
Service industry
90
Dienstleistungsqualität
21
Service quality
21
Innovation
16
Quality management
16
Qualitätsmanagement
16
Spain
15
Spanien
15
Dienstleistung
14
Innovation management
14
Innovationsmanagement
14
Services
14
Beziehungsmarketing
10
Customer satisfaction
10
Kundenzufriedenheit
10
Relationship marketing
10
Business services
8
Unternehmensdienstleistung
8
Firm performance
6
Industrie
6
Manufacturing industries
6
Unternehmenserfolg
6
service innovation
6
Knowledge-intensive industry
5
Performance measurement
5
Performance-Messung
5
Wissensintensives Unternehmen
5
service quality
5
Dienstleistungsmanagement
4
Emerging economies
4
Fuzzy sets
4
Fuzzy-Set-Theorie
4
Productivity
4
Produktivität
4
Schwellenländer
4
Service management
4
Dienstleistungshandel
3
Digitale Dienste
3
EU countries
3
more ...
less ...
Online availability
All
Undetermined
15
Type of publication
All
Article
77
Book / Working Paper
13
Type of publication (narrower categories)
All
Article in journal
90
Aufsatz in Zeitschrift
90
Collection of articles of several authors
14
Sammelwerk
14
Conference paper
3
Konferenzbeitrag
3
Language
All
English
70
Spanish
20
Author
All
Alsmadi, Majed
2
Casares Ripol, Javier
2
Dahlgaard-Park, Su Mi
2
Daim, Tugrul U.
2
González Moreno, Miguel
2
Lei, Lin
2
Lings, Ian
2
Lönnqvist, Antti
2
Miles, Ian D.
2
Adams, Garry L.
1
Aksoy, M. Ataman
1
Albacete Sánchez-Mateos, Rebeca
1
Almani, Ahmad
1
Aminian, Nathalie
1
Aranda García, Evangelina
1
Ažman, Slavko
1
Bagur-Femenías, Llorenç
1
Barquero Cabrero, José Daniel
1
Bolisani, Ettore
1
Calabrese, Armando
1
Casadesús, Martí
1
Casolani, Nicola
1
Cañada Martínez, Agustín
1
Chen, Chih Ta
1
Chen, Yiche Grace
1
Cheng, Colin
1
Cheng, Lai-yu
1
Cheng, Li-hung
1
Cheng, Wan Jung
1
Cho, In Jae
1
Chu, Dianhui
1
Combs, James G.
1
Comerio, Marco
1
Corbò, Michele
1
Cots, Santi
1
Crook, T. Russell
1
Demirkan, Haluk
1
Doloreux, David
1
Drnevich, Paul Louis
1
Du, Junjuan
1
more ...
less ...
Published in...
All
Información comercial española : ICE : revista de economía
International journal of services technology and management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
The service industries journal
267
Journal of business research : JBR
91
The journal of services marketing
85
SpringerLink / Bücher
75
International journal of production economics
58
Journal of service management
58
Service business
58
Industrial marketing management : the international journal for industrial and high-tech firms
51
Journal of service research : JSR
51
Journal of retailing and consumer services
45
Structural change and economic dynamics : SC+ED
38
NBER working paper series
35
Discussion paper
34
International journal of services and operations management
33
Regional studies
33
European journal of operational research : EJOR
30
International journal of hospitality management
30
The journal of business & industrial marketing
30
Policy research working paper : WPS
29
Services marketing quarterly
28
Journal of service research
27
Research policy : policy, management and economic studies of science, technology and innovation
27
ZEW discussion papers
27
Discussion paper / Centre for Economic Policy Research
25
Discussion paper series / IZA
25
International journal of innovation management
25
NBER Working Paper
25
Springer eBook Collection
25
The international journal of human resource management
25
Economics of innovation and new technology
24
Technological forecasting & social change : an international journal
24
Working paper
24
World Bank Policy Research Working Paper
24
International journal of services, economics and management
23
Working paper / National Bureau of Economic Research, Inc.
23
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
22
Applied economics
21
Papeles de economía española
21
more ...
less ...
Source
All
ECONIS (ZBW)
90
Showing
1
-
50
of
90
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Service innovations and technology management in emerging economies
Singh, Sanjay K.
(
ed.
)
-
2019
Persistent link: https://www.econbiz.de/10012100807
Saved in:
2
SaaS level database integration in cloud environment through database as a service
Parida, Trushna
;
Pal, Sanjukta
;
Sarkar, Anirban
- In:
International journal of services technology and management
25
(
2019
)
3/4
,
pp. 236-266
Persistent link: https://www.econbiz.de/10012101609
Saved in:
3
Finding service compositions in complex homecare service network
Wang, Qi
;
Li, Chunshan
;
Chu, Dianhui
- In:
International journal of services technology and management
25
(
2019
)
5/6
,
pp. 515-529
Persistent link: https://www.econbiz.de/10012149109
Saved in:
4
Pattern-based service composition for user satisfaction and service revenue
Xu, Hanchuan
;
Zhuang, Yaou
;
Gu, Hao
;
Xu, Xiaofei
; …
- In:
International journal of services technology and management
25
(
2019
)
5/6
,
pp. 585-600
Persistent link: https://www.econbiz.de/10012149117
Saved in:
5
Service quality evaluation : moderating influences of first-time and revisiting customers
Kuo, Tsuang
;
Chen, Chih Ta
;
Cheng, Wan Jung
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 429-440
Persistent link: https://www.econbiz.de/10011854071
Saved in:
6
Effects of organisational learning on service innovation performance : the mediating effect of supply chain collaboration and the moderating role of interpersonal trust
Li, Min
;
Jian, Zhaoquan
;
Li, Lei
;
Yeung, Thomas Kwan-Ho
- In:
International journal of services technology and management
24
(
2018
)
1/2/3
,
pp. 43-61
Persistent link: https://www.econbiz.de/10011882212
Saved in:
7
The impact and spatial difference of agricultural producer services industry on agricultural development : an empiricial analysis based on provincial panel data
Du, Junjuan
;
Li, Yaokuang
- In:
International journal of services technology and management
24
(
2018
)
1/2/3
,
pp. 173-194
Persistent link: https://www.econbiz.de/10011882277
Saved in:
8
An empirical analysis of ISO 9001:2008 application in Italian services and manufacturing companies
Murmura, Federica
;
Casolani, Nicola
;
Liberatore, Lolita
; …
- In:
Total quality management & business excellence : an …
29
(
2018
)
7
,
pp. 786-797
Persistent link: https://www.econbiz.de/10011883969
Saved in:
9
Application of affective engineering to service industries : feelings from airlines' in-flight service elements
Park, Min-Je
;
Park, Jong Woo
;
Yoo, Hanjoo
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 1025-1042
Persistent link: https://www.econbiz.de/10011918825
Saved in:
10
Impact of total quality services on financial performance : role of service profit chain
Jyoti, Jeevan
;
Kour, Sumeet
;
Sharma, Jyoti
- In:
Total quality management & business excellence : an …
28
(
2017
)
8
,
pp. 897-929
Persistent link: https://www.econbiz.de/10011977067
Saved in:
11
Measuring service quality in telematics service : development and validation of multidimensional TeleServQ scale
He, Zhen
;
Yang, Xiaoxi
;
Wang, Weicheng
;
Zhang, Min
- In:
Total quality management & business excellence : an …
28
(
2017
)
10
,
pp. 1166-1182
Persistent link: https://www.econbiz.de/10011778137
Saved in:
12
Top management team managerial mechanisms to control local service innovations
Lin, Chen-Ju
- In:
International journal of services technology and management
23
(
2017
)
5/6
,
pp. 494-512
Persistent link: https://www.econbiz.de/10011844623
Saved in:
13
Innovation patterns of manufacturing and service firms in Korea
Seo, Yong Won
;
Kim, Youn Sung
;
Kim, DaeSoo
;
Yu, Yung-Mok
; …
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 718-734
Persistent link: https://www.econbiz.de/10011580722
Saved in:
14
Surviving in the Red Ocean : measuring factors for business excellence among coffee franchises in Korea
Kim, Changhee
;
Lee, Sanghoon
;
Kim, Soo Wook
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 761-774
Persistent link: https://www.econbiz.de/10011581067
Saved in:
15
Key performance indicators measurement in service business : a fuzzy VIKOR approach
Sofiyabadi, Javad
;
Kolahi, Bahare
;
Valmohammadi, Changiz
- In:
Total quality management & business excellence : an …
27
(
2016
)
9/10
,
pp. 1028-1042
Persistent link: https://www.econbiz.de/10011687818
Saved in:
16
Does intensive social network management lead to positive effects in quality practices?
Bagur-Femenías, Llorenç
;
Perramon, Jordi
;
Barquero …
- In:
Total quality management & business excellence : an …
27
(
2016
)
11/12
,
pp. 1246-1260
Persistent link: https://www.econbiz.de/10011648376
Saved in:
17
Application of SERVQUAL and fuzzy quality function deployment to service improvement in service centres of electronics companies
Cho, In Jae
;
Kim, You Jin
;
Kwak, Choonjong
- In:
Total quality management & business excellence : an …
27
(
2016
)
3/4
,
pp. 368-381
Persistent link: https://www.econbiz.de/10011558687
Saved in:
18
Total quality management practices and performance outcomes in Spanish service companies
Jaca, Carmen
;
Psomas, Evangelos
- In:
Total quality management & business excellence : an …
26
(
2015
)
9/10
,
pp. 958-970
Persistent link: https://www.econbiz.de/10011440752
Saved in:
19
TQM practices and knowledge management : a multi-group analysis of constructs and structural invariance between the manufacturing and service sectors
Ooi, Keng-Boon
- In:
Total quality management & business excellence : an …
26
(
2015
)
11/12
,
pp. 1131-1145
Persistent link: https://www.econbiz.de/10011525723
Saved in:
20
Design and blueprinting for total quality management implementation in service organisations
Calabrese, Armando
;
Corbò, Michele
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 719-732
Persistent link: https://www.econbiz.de/10011388379
Saved in:
21
A typology of customer variability and employee variability in service industries
Yang, Ching-chow
;
Cheng, Lai-yu
;
Lin, Chiuhsiang Joe
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 825-839
Persistent link: https://www.econbiz.de/10011388421
Saved in:
22
Impacts of investment attitude in service innovation
Ping-kuo, Chen
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 875-887
Persistent link: https://www.econbiz.de/10011388432
Saved in:
23
Functional form of connections between perceived service quality, customer satisfaction and customer loyalty in the automotive servicing industry
Ažman, Slavko
;
Gomišček, Boštjan
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 888-904
Persistent link: https://www.econbiz.de/10011388434
Saved in:
24
Exploring the service management standard ISO 20000
Cots, Santi
;
Casadesús, Martí
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 515-533
Persistent link: https://www.econbiz.de/10011305710
Saved in:
25
The effect of national and international R&D cooperation : differences between manufactures and services
Fernández Sastre, Juan
- In:
International journal of services technology and management
21
(
2015
)
1/2/3
,
pp. 146-162
Persistent link: https://www.econbiz.de/10011442828
Saved in:
26
Specialisation is king : crativity support systems for service concept development
Voigt, Matthias
;
Plattfaut, Ralf
;
Niehaves, Björn
- In:
International journal of services technology and management
20
(
2014
)
4/5/6
,
pp. 315-334
Persistent link: https://www.econbiz.de/10011346954
Saved in:
27
A taxonomy of service innovations based on the innovative activity efficiency of service firms : a DEA approach
Suh, Yongyoon
;
Kim, Moon-soo
- In:
International journal of services technology and management
20
(
2014
)
4/5/6
,
pp. 267-289
Persistent link: https://www.econbiz.de/10011346962
Saved in:
28
Cognitive features of KIBS companies : evidence from a cluster analysis
Bolisani, Ettore
;
Paiola, Marco
;
Scarso, Enrico
- In:
International journal of services technology and management
20
(
2014
)
4/5/6
,
pp. 215-232
Persistent link: https://www.econbiz.de/10011346971
Saved in:
29
A fuzzy approach to value-based service contract selection
Comerio, Marco
;
Iaquinta, Leo
;
Torsello, Maria Alessandra
- In:
International journal of services technology and management
20
(
2014
)
4/5/6
,
pp. 175-198
Persistent link: https://www.econbiz.de/10011346980
Saved in:
30
What sparks quality-driven change programmes in not-for-profit service sector? : some evidence from the voluntary sector
Liao, Ying Ying
;
Soltani, Ebrahim
;
Yeow, Pamela
- In:
Total quality management & business excellence : an …
25
(
2014
)
11
,
pp. 1295-1317
Persistent link: https://www.econbiz.de/10010468785
Saved in:
31
Special issue: Relationship quality and customer satisfaction in service contexts
Dahlgaard-Park, Su Mi
(
contributor
)
-
2013
Persistent link: https://www.econbiz.de/10010125957
Saved in:
32
The effectiveness of the ISO 9001 quality management system in service companies
Psomas, Evangelos L.
- In:
Total quality management & business excellence : an …
24
(
2013
)
7
,
pp. 769-781
Persistent link: https://www.econbiz.de/10009783428
Saved in:
33
Changing quality initiative : does the quality profile really change?
Johansson, Elisabeth
;
Witell, Lars
;
Elg, Mattias
- In:
Total quality management & business excellence : an …
24
(
2013
)
1
,
pp. 79-90
Persistent link: https://www.econbiz.de/10009723455
Saved in:
34
A comparative analysis of Lean practices and performance in the UK manufacturing and service sector firms
Alsmadi, Majed
;
Almani, Ahmad
;
Jerisat, Rula
- In:
Total quality management & business excellence : an …
23
(
2012
)
4
,
pp. 381-396
Persistent link: https://www.econbiz.de/10009553686
Saved in:
35
Lean service : a literature analysis and classification
Suárez-Barraza, Manuel F.
;
Smith, Tricia
; …
- In:
Total quality management & business excellence : an …
23
(
2012
)
4
,
pp. 359-380
Persistent link: https://www.econbiz.de/10009553688
Saved in:
36
Implementing Six Sigma in Saudi Arabia : an empirical study on the fortune 100 firms
Alsmadi, Majed
;
Lehaney, Brian
;
Khan, Zulfiqar A.
- In:
Total quality management & business excellence : an …
23
(
2012
)
3
,
pp. 263-276
Persistent link: https://www.econbiz.de/10009553727
Saved in:
37
Special issue: Services innovation and management in China
Huang, Wilfred V.
(
contributor
)
-
2012
Persistent link: https://www.econbiz.de/10009633683
Saved in:
38
Service innovation activities in e-government initiatives : the Taiwan experience
Cheng, Li-hung
;
Wen, Chao-Tung
;
Li, Eldon Yu-zen
;
Lin, Ta-yi
- In:
International journal of services technology and management
17
(
2012
)
1
,
pp. 54-71
Persistent link: https://www.econbiz.de/10009657656
Saved in:
39
Process design principles in service firms : universal or context dependent? : a literature review and new research directions
Ponsignon, F.
;
Smart, P. A.
;
Maull, R. S.
- In:
Total quality management & business excellence : an …
23
(
2012
)
11
,
pp. 1273-1296
Persistent link: https://www.econbiz.de/10009687535
Saved in:
40
Which HRM practices contribute to service culture
Ueno, Akiko
- In:
Total quality management & business excellence : an …
23
(
2012
)
11
,
pp. 1227-1239
Persistent link: https://www.econbiz.de/10009687542
Saved in:
41
Tapping the innovation potential knowledge intensive services in emerging economies
Stare, Metka
;
Meirelles, Dimária Silva e
;
Santos, Ana …
- In:
International journal of services technology and management
18
(
2012
)
3/4
,
pp. 204-223
Persistent link: https://www.econbiz.de/10009744377
Saved in:
42
An empirical study on the relationship between service innovation and firm performance based on revised SPC modeö : evidence from Chins's communmication industry
Lei, Lin
- In:
International journal of services technology and management
18
(
2012
)
3/4
,
pp. 154-183
Persistent link: https://www.econbiz.de/10009744381
Saved in:
43
Special issue: Service innovation in emerging economies : theory, practice and policy
Lei, Lin
(
contributor
)
-
2012
Persistent link: https://www.econbiz.de/10009744384
Saved in:
44
Services trade and growth
Hoekman, Bernard M.
;
Mattoo, Aaditya
- In:
International journal of services technology and management
17
(
2012
)
2/4
,
pp. 232-250
Persistent link: https://www.econbiz.de/10009615841
Saved in:
45
The role of services in rural income : the case of Vietnam
Aksoy, M. Ataman
;
Isik-Dikmelik, Aylin
- In:
International journal of services technology and management
17
(
2012
)
2/4
,
pp. 205-231
Persistent link: https://www.econbiz.de/10009615846
Saved in:
46
Special issue: Global economy and the service sectors
Aminian, Nathalie
(
contributor
)
-
2012
Persistent link: https://www.econbiz.de/10009615869
Saved in:
47
Factors of successful innovation in services
Ropret, Marko
;
Fatur, Peter
;
Rodman, Karmen
;
Likar, Borut
- In:
International journal of services technology and management
16
(
2011
)
3/4
,
pp. 243-261
Persistent link: https://www.econbiz.de/10009487570
Saved in:
48
Dynamic service innovation capability, radical service innovation and open business models
Cheng, Colin
- In:
International journal of services technology and management
16
(
2011
)
3/4
,
pp. 229-242
Persistent link: https://www.econbiz.de/10009487571
Saved in:
49
Special issue: Measuring the impact of service innovations
Forsman, Helena
(
contributor
)
-
2011
Persistent link: https://www.econbiz.de/10009487572
Saved in:
50
Factors affecting the effects of service recovery from an integrated point of view
Lin, Wen-bao
- In:
Total quality management & business excellence : an …
22
(
2011
)
3/4
,
pp. 443-459
Persistent link: https://www.econbiz.de/10009010709
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->