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Dienstleistungsqualität
141
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Lu, Susan Feng
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Economics of education review
Management science : journal of the Institute for Operations Research and the Management Sciences
International journal of hospitality management
402
Journal of retailing and consumer services
331
The service industries journal
291
Journal of business research : JBR
240
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
172
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
140
Journal of air transport management
136
Journal of hospitality marketing & management
136
The TQM journal : the international review of organizational improvement
124
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
115
International journal of quality & reliability management
112
International journal of quality and service sciences
109
Service business
107
International journal of productivity and quality management : IJPQM
104
Journal of service research : JSR
103
International journal of services and operations management
102
Health care management review : HCM review
101
Cogent business & management
97
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Total quality management & business excellence
90
Quality management journal : QMJ
89
Discussion paper series / IZA
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Managing service quality : MSQ ; an international journal
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International journal of services, economics and management
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Journal of health economics
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ECONIS (ZBW)
141
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1
Direct and spillover effects of quality disclosure regulation : evidence from California hospitals
Deore, Aishwarrya
;
Holzhacker, Martin
;
Krishnan, Ranjani
- In:
Management science : journal of the Institute for …
70
(
2024
)
4
,
pp. 2477-2496
Persistent link: https://www.econbiz.de/10014520102
Saved in:
2
Improving public school productivity : evidence from model schools in India
Kumar, G. Naveen
- In:
Economics of education review
97
(
2023
),
pp. 1-21
Persistent link: https://www.econbiz.de/10014474984
Saved in:
3
The impact of vertical integration on physician behavior and healthcare delivery : evidence from gastroenterology practices
Saghafian, Soroush
;
Song, Lina
;
Newhouse, Joseph P.
; …
- In:
Management science : journal of the Institute for …
69
(
2023
)
12
,
pp. 7158-7179
Persistent link: https://www.econbiz.de/10014444084
Saved in:
4
Who benefits from tuition-free, top-quality universities? : evidence from Brazil
Duryea, Suzanne
;
Ribas, Rafael Pérez
;
Sampaio, Breno
; …
- In:
Economics of education review
95
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014462688
Saved in:
5
Teacher quality and cross-country differences in learning in francophone Sub-Saharan Africa
Bietenbeck, Jan
;
Irmert, Natalie
;
Sepahvand, Mohammad H.
- In:
Economics of education review
96
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462722
Saved in:
6
Heterogeneous effects of school autonomy in England
Neri, Lorenzo
;
Pasini, Elisabetta
- In:
Economics of education review
94
(
2023
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014424301
Saved in:
7
Teachers' use of class time and student achievement
Burgess, Simon M.
;
Rawal, Shenila
;
Taylor, Eric S.
- In:
Economics of education review
94
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014425715
Saved in:
8
Social media and news : content bundling and news quality
Cornière, Alexandre de
;
Sárváry, Miklós
- In:
Management science : journal of the Institute for …
69
(
2023
)
1
,
pp. 162-178
Persistent link: https://www.econbiz.de/10014288477
Saved in:
9
The impact of the gig economy on product quality through the labor market : evidence from ridesharing and restaurant quality
Shin, Minkyu
;
Shin, Jiwoong
;
Ghili, Soheil
;
Kim, Jaehwan
- In:
Management science : journal of the Institute for …
69
(
2023
)
5
,
pp. 2620-2638
Persistent link: https://www.econbiz.de/10014305427
Saved in:
10
Alphanumeric vs. numeric token systems and the healthcare experience : field evidence from healthcare delivery in india
Rathee, Shelly
;
Narula, Kritika
;
Mishra, Arul
;
Mishra, …
- In:
Management science : journal of the Institute for …
69
(
2023
)
2
,
pp. 1180-1221
Persistent link: https://www.econbiz.de/10014295475
Saved in:
11
Conservative accounting, audit quality, and litigation
Kronenberger, Sebastian
;
Laux, Volker
- In:
Management science : journal of the Institute for …
68
(
2022
)
3
,
pp. 2349-2362
Persistent link: https://www.econbiz.de/10013268184
Saved in:
12
Teacher relationship skills and student learning
Thijssen, Maximiliaan W. P.
;
Rege, Mari
;
Solheim, Oddny J.
- In:
Economics of education review
89
(
2022
),
pp. 1-16
Persistent link: https://www.econbiz.de/10013413024
Saved in:
13
Quality measures in higher education : Norwegian evidence
Falch, Torberg
;
Iversen, Jon Marius Vaag
;
Nyhus, Ole Henning
- In:
Economics of education review
87
(
2022
),
pp. 1-17
Persistent link: https://www.econbiz.de/10013198225
Saved in:
14
Demand for school quality and local district administration
Collins, Courtney A.
;
Kaplan, Erin K.
- In:
Economics of education review
88
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013279210
Saved in:
15
Service capacity and price promotion wars
Bae, Junhyun
;
Chen, Li
;
Yao, Shiqing
- In:
Management science : journal of the Institute for …
68
(
2022
)
12
,
pp. 8757-8772
Persistent link: https://www.econbiz.de/10014284790
Saved in:
16
Crowdfunding the front lines : an empirical study of teacher-driven school improvement
Keppler, Samantha M.
;
Li, Jun
;
Wu, Di
- In:
Management science : journal of the Institute for …
68
(
2022
)
12
,
pp. 8809-8828
Persistent link: https://www.econbiz.de/10014284911
Saved in:
17
Frustration-based promotions : field experiments in ride-sharing
Cohen, Maxime C.
;
Fiszer, Michael D.
;
Kim, Baek Jung
- In:
Management science : journal of the Institute for …
68
(
2022
)
4
,
pp. 2432-2464
Persistent link: https://www.econbiz.de/10013368219
Saved in:
18
Capacity rationing in primary care : provider availability shocks and channel diversion
Bavafa, Hessam
;
Canamucio, Anne
;
Marcus, Steven C.
; …
- In:
Management science : journal of the Institute for …
68
(
2022
)
4
,
pp. 2842-2859
Persistent link: https://www.econbiz.de/10013368315
Saved in:
19
Quality regulation on two-sided platforms : exclusion, subsidization, and first-party applications
Huang, Peng
;
Lyu, Gaoyan
;
Xu, Yi
- In:
Management science : journal of the Institute for …
68
(
2022
)
6
,
pp. 4415-4434
Persistent link: https://www.econbiz.de/10013369074
Saved in:
20
Does nonprofit ownership matter for firm performance? : financial distress and ownership conversion of nursing homes
Lu, Lauren Xiaoyuan
;
Lu, Susan Feng
- In:
Management science : journal of the Institute for …
68
(
2022
)
7
,
pp. 5127-5145
Persistent link: https://www.econbiz.de/10013369280
Saved in:
21
Sorting it out : The effects of charter expansion on teacher and student composition at traditional public schools
Sorensen, Lucy
;
Holt, Stephen B.
- In:
Economics of education review
82
(
2021
),
pp. 1-21
Persistent link: https://www.econbiz.de/10012696020
Saved in:
22
Does competition improve service quality? : the case of nursing homes where public and private payers coexist
Lu, Susan Feng
;
Serfes, Konstantinos
;
Wedig, Gerard J.
; …
- In:
Management science : journal of the Institute for …
67
(
2021
)
10
,
pp. 6493-6512
Persistent link: https://www.econbiz.de/10012666696
Saved in:
23
The effects of tip recommendations on customer tipping, satisfaction, repatronage, and spending
Alexander, Damon
;
Boone, Christopher
;
Lynn, Michael
- In:
Management science : journal of the Institute for …
67
(
2021
)
1
,
pp. 146-165
Persistent link: https://www.econbiz.de/10012435258
Saved in:
24
The causal effect of service satisfaction on customer loyalty
Hang, Guofang
;
Sudhir, K.
- In:
Management science : journal of the Institute for …
67
(
2021
)
1
,
pp. 317-341
Persistent link: https://www.econbiz.de/10012435279
Saved in:
25
The customer may not always be right : customer compatibility and service performance
Buell, Ryan W.
;
Campbell, Dennis W.
;
Frei, Frances X.
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1468-1488
Persistent link: https://www.econbiz.de/10012505994
Saved in:
26
Service design for a holistic customer experience : a process framework
Bellos, Ioannis
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1718-1736
Persistent link: https://www.econbiz.de/10012506026
Saved in:
27
On-time last-mile delivery : order assignment with travel-time predictors
Liu, Sheng
;
He, Long
;
Shen, Zuo-Jun
- In:
Management science : journal of the Institute for …
67
(
2021
)
7
,
pp. 4095-4119
Persistent link: https://www.econbiz.de/10012624510
Saved in:
28
The interplay between online reviews and physician demand : an empirical investigation
Xu, Yuqian
;
Armony, Mor
;
Ghose, Anindya
- In:
Management science : journal of the Institute for …
67
(
2021
)
12
,
pp. 7344-7361
Persistent link: https://www.econbiz.de/10012815283
Saved in:
29
Limited contracts, limited quality? : effects of adjunct instructors on student outcomes
Zhu, Maria
- In:
Economics of education review
85
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013362408
Saved in:
30
Managing appointment-based services in the presence of walk-in customers
Shan, Wang
;
Liu, Nan
;
Wan, Guohua
- In:
Management science : journal of the Institute for …
66
(
2020
)
2
,
pp. 667-686
Persistent link: https://www.econbiz.de/10012213219
Saved in:
31
Should hospitals keep their patients longer? : the role of inpatient care in reducing postdischarge mortality
Bartel, Ann
;
Chan, Carri W.
;
Kim, Song-hee
- In:
Management science : journal of the Institute for …
66
(
2020
)
6
,
pp. 2326-2346
Persistent link: https://www.econbiz.de/10012254391
Saved in:
32
The economic consequences of audit firms’ quality control system deficiencies
Aobdia, Daniel
- In:
Management science : journal of the Institute for …
66
(
2020
)
7
,
pp. 2883-2905
Persistent link: https://www.econbiz.de/10012268551
Saved in:
33
How Big-4 firms improve audit quality
Che, Limei
;
Hope, Ole-Kristian
;
Langli, John C.
- In:
Management science : journal of the Institute for …
66
(
2020
)
10
,
pp. 4552-4572
Persistent link: https://www.econbiz.de/10012305264
Saved in:
34
Selecting or rewarding teachers? : international evidence from primary schools
Braga, Michela
;
Checchi, Daniele
;
Scervini, Francesco
; …
- In:
Economics of education review
76
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012485927
Saved in:
35
Choosing differently? : college application behavior and the persistence of educational advantage
Delaney, Judith
;
Devereux, Paul J.
- In:
Economics of education review
77
(
2020
),
pp. 1-18
Persistent link: https://www.econbiz.de/10012486586
Saved in:
36
Is working one job better than many? : assessing the impact of multiple school jobs on teacher performance in Rio de Janeiro
Elacqua, Gregory
;
Marotta, Luana
- In:
Economics of education review
78
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012489161
Saved in:
37
Can conditional grants attract better students? : evidence from Chinese teachers' colleges
Han, Li
;
Xie, Jiaxin
- In:
Economics of education review
78
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012489312
Saved in:
38
Value of high-quality logistics : evidence from a clash between SF Express and Alibaba
Cui, Ruomeng
;
Li, Meng
;
Li, Qiang
- In:
Management science : journal of the Institute for …
66
(
2020
)
9
,
pp. 3879-3902
Persistent link: https://www.econbiz.de/10012297724
Saved in:
39
Analyst forecast bundling
Drake, Michael S.
;
Joos, Peter
;
Pacelli, Joseph
;
Twedt, …
- In:
Management science : journal of the Institute for …
66
(
2020
)
9
,
pp. 4024-4046
Persistent link: https://www.econbiz.de/10012297752
Saved in:
40
Separate and concentrate : accounting for patient complexity in general hospitals
Kuntz, Ludwig
;
Scholtes, Stefan
;
Sülz, Sandra
- In:
Management science : journal of the Institute for …
65
(
2019
)
6
,
pp. 2482-2501
Persistent link: https://www.econbiz.de/10012039810
Saved in:
41
Contracting in medical equipment maintenance services : an empirical investigation
Chan, Tian Heong
;
Véricourt, Francis de
;
Besbes, Omar
- In:
Management science : journal of the Institute for …
65
(
2019
)
3
,
pp. 1136-1150
Persistent link: https://www.econbiz.de/10012013564
Saved in:
42
Contracts for healthcare referral services : coordination via outcome-based penalty contracts
Adida, Elodie
;
Bravo, Fernanda
- In:
Management science : journal of the Institute for …
65
(
2019
)
3
,
pp. 1322-1341
Persistent link: https://www.econbiz.de/10012013623
Saved in:
43
Assessing the impact of service level when customer needs are uncertain : an empirical investigation of hospital step-down units
Chan, Carri W.
;
Green, Linda V.
;
Lekwijit, Suparerk
; …
- In:
Management science : journal of the Institute for …
65
(
2019
)
2
,
pp. 751-775
Persistent link: https://www.econbiz.de/10012000740
Saved in:
44
Search among queues under quality differentiation
Yang, Luyi
;
Debo, Laurens G.
;
Gupta, Varun
- In:
Management science : journal of the Institute for …
65
(
2019
)
8
,
pp. 3605-3623
Persistent link: https://www.econbiz.de/10012062720
Saved in:
45
Which New Yorkers vote with their wallets? : the impact of teacher quality data on household sorting, and residential and school demographics
Rivera Rodas, Elizabeth I.
- In:
Economics of education review
68
(
2019
),
pp. 104-121
Persistent link: https://www.econbiz.de/10012213673
Saved in:
46
Students are almost as effective as professors in university teaching
Feld, Jan
;
Salamanca, Nicolás
;
Zölitz, Ulf
- In:
Economics of education review
73
(
2019
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012215712
Saved in:
47
An experimental evaluation of three teacher quality measures : value-added, classroom observations, and student surveys
Bacher-Hicks, Andrew
;
Chin, Mark J.
;
Kane, Thomas J.
; …
- In:
Economics of education review
73
(
2019
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012215722
Saved in:
48
Away from home, better at school : the case of a British boarding school
Foliano, Francesca
;
Green, Francis
;
Sartarelli, Marcello
- In:
Economics of education review
73
(
2019
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012215723
Saved in:
49
At your service on the table : impact of tabletop technology on restaurant performance
Tan, Tom Fangyun
;
Netessine, Serguei
- In:
Management science : journal of the Institute for …
66
(
2019
)
10
,
pp. 4496-4515
Persistent link: https://www.econbiz.de/10012305257
Saved in:
50
Are good researchers also good teachers? : the relationship between research quality and teaching quality
Palali, Ali
;
Elk, Roel van
;
Bolhaar, Jonneke
;
Rud, Iryna
- In:
Economics of education review
64
(
2018
),
pp. 40-49
Persistent link: https://www.econbiz.de/10012002428
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