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~subject:"Kundenzufriedenheit"
~subject:"Customer satisfaction"
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Kundenzufriedenheit
Customer satisfaction
Travel agency
189
Reisevermittler
187
Tourism
76
Tourismus
76
E-commerce
58
Electronic Commerce
58
Online retailing
54
Online-Handel
54
Tourism industry
52
Tourismuswirtschaft
52
Consumer behaviour
48
Konsumentenverhalten
48
Holiday behaviour
42
Urlaubsverhalten
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Hotellerie
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Social Web
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Social web
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Dienstleistungsqualität
21
Service quality
21
Internet marketing
20
Online-Marketing
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Beziehungsmarketing
18
Relationship marketing
18
Tourism marketing
17
Tourismusmarketing
17
Website
17
Preismanagement
16
Pricing strategy
16
Confidence
13
Online travel agency
13
Vertrauen
13
Viral marketing
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Virales Marketing
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China
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Law, Chun Hung Roberts
2
Ünal, Caner
2
Agag, Gomaa M.
1
Albayrak, Tahir
1
Alonso-Almeida, María Mar del
1
Bagur-Femenías, Llorenç
1
Bala, Pradip Kumar
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Bano, Naseem
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Caber, Meltem
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Castañeda-García, J. Alberto
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Choi, Sooyoung
1
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1
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1
Cui, Feng
1
Cárdenas, David A.
1
Devece, Carlos
1
Dursun, Aslıhan
1
El-Masry, Ahmed A.
1
Elissar, Toufily
1
Emokpae, Emmanuel
1
Frías-Jamilena, Dolores M.
1
Garcia-Agreda, Sergio
1
Garga, Pawan
1
Gonc̦alves, Helena Martins
1
Guo, Xiaoshu
1
Güven, Aylin
1
Hamid, Sheeba
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Harrill, Rich
1
Hickerson, Benjamin
1
Hu, Xiaoping
1
Huang, Leo
1
Hussain, Sarah
1
J., Legault
1
Jameel, Syed Talha
1
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Journal of travel and tourism marketing
5
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
International journal of hospitality management
2
Journal of business research : JBR
2
Journal of vacation marketing
2
Service business
2
Asia Pacific business review
1
Electronic markets : EM ; the international journal of electronic commerce and business media
1
EuroMed journal of management : EMJM
1
International journal of electronic business : IJEB
1
Inventi impact: retailing & consumer services
1
Inventi impact: supply chain & logistics
1
Journal of Islamic marketing
1
Journal of hospitality and tourism insights
1
Journal of hospitality marketing & management
1
Journal of promotion management : JPM
1
Journal of retailing and consumer services
1
Manthan : journal of commerce and management
1
Tourism economics : the business and finance of tourism and recreation
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ECONIS (ZBW)
30
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1
Factors influencing recommendation of sub-Saharan Africa travel products : a Hong Kong-Kenya importance-performance analysis
Choy, Monica W. C.
;
Kamoche, Ken
- In:
Tourism economics : the business and finance of tourism …
28
(
2022
)
4
,
pp. 1101-1128
Persistent link: https://www.econbiz.de/10013267992
Saved in:
2
Factors affecting consumers' behavioural intention to book travel products online using e-commerce : a case of online travel agencies
Sujood
;
Hamid, Sheeba
;
Bano, Naseem
;
Jameel, Syed Talha
; …
- In:
International journal of electronic business : IJEB
18
(
2023
)
3
,
pp. 269-298
Persistent link: https://www.econbiz.de/10014309281
Saved in:
3
Customer participation, value co-creation and customer loyalty : evidence from Umrah travel agencies in Indonesia
Mursid, Ali
;
Wu, Cedric Hsi-Jui
- In:
Journal of Islamic marketing
13
(
2022
)
3
,
pp. 628-648
Persistent link: https://www.econbiz.de/10012880208
Saved in:
4
Examining the influential components of tourists' intention to use travel apps : the importance-performance map analysis
Pipatpong Fakfare
;
Noppadol Manosuthi
- In:
Journal of hospitality and tourism insights
6
(
2023
)
3
,
pp. 1144-1168
Persistent link: https://www.econbiz.de/10014364002
Saved in:
5
Company websites and mobile apps versus social media : which service experience creates more customer value for online travel agencies?
Chen, Ja-Shen
;
Kamalanon, Piyanoot
;
Janupiboon, Thanyamai P.
- In:
Service business
16
(
2022
)
4
,
pp. 1081-1110
Persistent link: https://www.econbiz.de/10013459534
Saved in:
6
Power of apologetic responses in online travel community
Guo, Xiaoshu
;
Ye, Qiang
;
Law, Chun Hung Roberts
;
Liang, Sai
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013209274
Saved in:
7
How does customer psychological empowerment affect value co-creation? : an empirical study of travel agencies in Mainland China
Hu, Xiaoping
;
Li, Xi
- In:
Asia Pacific business review
28
(
2022
)
3
,
pp. 431-459
Persistent link: https://www.econbiz.de/10013358750
Saved in:
8
The impact of customer experience on relationship quality with travel agencies in a multichannel environment
Rajaobelina, Lova
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
2
,
pp. 206-217
Persistent link: https://www.econbiz.de/10011915362
Saved in:
9
What makes you continuously use chatbot services? : evidence from Chinese online travel agencies
Li, Lin
;
Lee, Kyung Young
;
Emokpae, Emmanuel
;
Yang, …
- In:
Electronic markets : EM ; the international journal of …
31
(
2021
)
3
,
pp. 575-599
Persistent link: https://www.econbiz.de/10012666414
Saved in:
10
Exploring the drivers of customers' brand attitudes of online travel agency services : a text-mining based approach
Ray, Arghya
;
Bala, Pradip Kumar
;
Rana, Nripendra P.
- In:
Journal of business research : JBR
128
(
2021
),
pp. 391-404
Persistent link: https://www.econbiz.de/10012494465
Saved in:
11
Mediating effects of attitude, subjective norms and perceived behavioural control for mobile payment-based hotel reservations
Sun, Sunny
;
Law, Chun Hung Roberts
;
Schuckert, Markus
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012146206
Saved in:
12
The effect of service climate and internal marketing on organisational citizenship behaviour and customer orientation of service providers (case of study : travel and tourism agenc...
Oureh, Sara Esmaeil
;
Mokhtaran, Mahrokh
- In:
EuroMed journal of management : EMJM
3
(
2020
)
3/4
,
pp. 196-207
Persistent link: https://www.econbiz.de/10012504166
Saved in:
13
A netnographic and regression approach to study customer skepticism towards online travel companies
Kumar, Apoorva
;
Garga, Pawan
- In:
Manthan : journal of commerce and management
7
(
2020
)
1
,
pp. 1-14
Persistent link: https://www.econbiz.de/10012291504
Saved in:
14
Chinese customers' evaluation of travel website quality : a decision-tree analysis
Sun, Ping
;
Cárdenas, David A.
;
Harrill, Rich
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 476-497
Persistent link: https://www.econbiz.de/10011499274
Saved in:
15
Overall perceived value of a tourism service delivered via different media : a cross-cultural perspective
Sabiote-Ortiz, Carmen M.
;
Frías-Jamilena, Dolores M.
; …
- In:
Journal of travel research : a quarterly publication of …
55
(
2016
)
1
,
pp. 34-51
Persistent link: https://www.econbiz.de/10011427731
Saved in:
16
Travel motivations of Iranian tourists to Turkey and their satisfaction level with all-inclusive package tours
Ozturk, Yuksel
;
San, Rana Allahyari
;
Okumus, Fevzi
; …
- In:
Journal of vacation marketing
25
(
2019
)
1
,
pp. 25-36
Persistent link: https://www.econbiz.de/10011986581
Saved in:
17
Travelers' parasocial interactions in online travel communities
Choi, Sooyoung
;
Kim, Insin
;
Cha, Kyungsoo
;
Suh, Yong-Kun
; …
- In:
Journal of travel and tourism marketing
36
(
2019
)
8
,
pp. 888-904
Persistent link: https://www.econbiz.de/10012179492
Saved in:
18
Conflict management styles of professional tour guides : a cluster analysis
Caber, Meltem
;
Ünal, Caner
;
Cengizci, Aslıhan Dursun
; …
- In:
Tourism management perspectives : TMP
30
(
2019
),
pp. 89-97
Persistent link: https://www.econbiz.de/10012007855
Saved in:
19
Do tourists have different motivations for online travel purchasing? : a segmentation of the Russian market
Albayrak, Tahir
;
Dursun, Aslıhan
;
Ünal, Caner
- In:
Journal of vacation marketing
25
(
2019
)
4
,
pp. 432-443
Persistent link: https://www.econbiz.de/10012166087
Saved in:
20
What do customers expect of travel agent-customer interactions? : measuring and improving customer experience in interactions with travel agents
Wu, Yu-Chi
;
Lee, Hsiang-Ming
;
Liao, Pin-Ru
- In:
Journal of travel and tourism marketing
35
(
2018
)
8
,
pp. 1000-1012
Persistent link: https://www.econbiz.de/10011941816
Saved in:
21
Investigation of the technology effects of online travel media on virtual travel experience and behavioral intention
Choi, Youngjoon
;
Hickerson, Benjamin
;
Lee, Jin-soo
- In:
Journal of travel and tourism marketing
35
(
2018
)
3
,
pp. 320-335
Persistent link: https://www.econbiz.de/10011886095
Saved in:
22
The impact of perceived security and consumer innovativeness on e-loyalty in online travel shopping
Cui, Feng
;
Lin, Derong
;
Qu, Hailin
- In:
Journal of travel and tourism marketing
35
(
2018
)
6
,
pp. 819-834
Persistent link: https://www.econbiz.de/10011918096
Saved in:
23
Web functionality, web content, information security, and online tourism service continuance
Ziqi Liao
;
Shi, Xinping
- In:
Journal of retailing and consumer services
39
(
2017
),
pp. 258-263
Persistent link: https://www.econbiz.de/10011747859
Saved in:
24
Do switching barriers exist in the online travel agencies
Huang, Leo
;
Chang, William
;
Chen, Chia-Wen
- In:
Inventi impact: supply chain & logistics
(
2017
)
3
,
pp. 123-129
Persistent link: https://www.econbiz.de/10011754182
Saved in:
25
Investigating the process through which e-servicescape creates e-loyalty in travel and tourism websites
Sreejesh, S.
;
Ponnam, Abhilash
- In:
Journal of travel and tourism marketing
34
(
2017
)
1/3
,
pp. 20-39
Persistent link: https://www.econbiz.de/10011669946
Saved in:
26
Why do consumers trust online travel websites? : drivers and outcomes of consumer trust toward online travel websites
Agag, Gomaa M.
;
El-Masry, Ahmed A.
- In:
Journal of travel research : a quarterly publication of …
56
(
2017
)
3
,
pp. 347-369
Persistent link: https://www.econbiz.de/10011649204
Saved in:
27
Causal recipes for customer loyalty to travel agencies : differences between online and offline customers
Silva, Graça Miranda
;
Gonc̦alves, Helena Martins
- In:
Journal of business research : JBR
69
(
2016
)
11
,
pp. 5512-5518
Persistent link: https://www.econbiz.de/10011590571
Saved in:
28
The roles of website characteristics and social network communities in developing customer e-loyalty in the online travel industry
Elissar, Toufily
;
M., Arcand
;
J., Legault
;
L., Ricard
- In:
Inventi impact: retailing & consumer services
(
2016
)
4
,
pp. 221-231
Persistent link: https://www.econbiz.de/10011675396
Saved in:
29
The value of trust for travel agencies in achieving customers' attitudinal loyalty
Devece, Carlos
;
Garcia-Agreda, Sergio
; …
- In:
Journal of promotion management : JPM
21
(
2015
)
4
,
pp. 516-529
Persistent link: https://www.econbiz.de/10011433512
Saved in:
30
The adoption of quality management practices and their impact on business performance in small service companies : the case of Spanish travel agencies
Alonso-Almeida, María Mar del
;
Bagur-Femenías, Llorenç
; …
- In:
Service business
9
(
2015
)
1
,
pp. 57-75
Persistent link: https://www.econbiz.de/10011296096
Saved in:
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