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~subject:"Dienstleistungsqualität"
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Search: subject_exact:"University library"
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Dienstleistungsqualität
Academic library
293
Wissenschaftliche Bibliothek
293
Bibliothek
95
Deutschland
87
Library
87
Germany
86
Digital library
23
Digitale Bibliothek
23
USA
23
Parlament
22
Parliament
22
United States
22
Bibliotheksdienstleistung
19
Library service
19
Social sciences
19
Sozialwissenschaft
19
Hochschule
17
Economic library
16
Higher education institution
16
Wirtschaftsbibliothek
16
Bibliothekskatalog
14
Deutsche Zentralbibliothek für Wirtschaftswissenschaften Leibniz-Informationszentrum Wirtschaft
14
Library catalogue
14
Vereinigte Staaten
13
Welt
13
World
13
Digital goods
11
Digitale Güter
11
Library of Congress
11
Economics
10
Information services
10
Informationsdienstleistung
10
Internet
10
Wirtschaftswissenschaft
10
Service quality
9
Australia
8
Australien
8
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8
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English
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Twum, Kojo Kakra
2
Adams, Matilda
1
Agyapong, Gloria Kakrabah-Quarshie
1
Ajmal, Mian M.
1
Budu, Rosina Akuokor Anati
1
Budu, Stephen
1
Dimitriadis, Sotirios G.
1
Dimitriou, Stylianos
1
Drogalas, George
1
Garbely, Karin
1
Hasani, Mohammad Reza
1
Helo, Petri T.
1
Kalaitzis, Vasileios
1
Kieser, Marita
1
Ladhari, Riadh
1
Landrum, Hollis T.
1
Morales Alvarez, Miguel
1
Neshat, Mehdi
1
Ofori, Daniel
1
Peak, Daniel A.
1
Pourahmad, Ali Akbar
1
Prybutok, Victor R.
1
Qin, Hong
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Reynoso, Javier
1
Sepúlveda, César
1
Toro, Rosario
1
Tuomi, Ville
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Wang, Ke
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Advances in applied economics, business and development
1
Churer Schriften zur Informationswissenschaft
1
International journal of decision sciences, risk and management
1
International journal of productivity and quality management : IJPQM
1
International journal of services and standards
1
International review on public and non-profit marketing
1
Journal of information & knowledge management : JIKM
1
Journal of marketing for higher education
1
The service industries journal
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ECONIS (ZBW)
9
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1
Achieving university libraries user loyalty through user satisfaction : the role of service quality
Twum, Kojo Kakra
;
Adams, Matilda
;
Budu, Stephen
;
Budu, …
- In:
Journal of marketing for higher education
32
(
2022
)
1
,
pp. 54-72
Persistent link: https://www.econbiz.de/10013277219
Saved in:
2
The influence of public university library service quality and library brand image on user loyalty
Twum, Kojo Kakra
;
Yalley, Andrews Agya
;
Agyapong, …
- In:
International review on public and non-profit marketing
18
(
2021
)
2
,
pp. 207-227
Persistent link: https://www.econbiz.de/10012545525
Saved in:
3
Using LibQUAL model for improving the level of student's satisfaction from quality of services in academic libraries : a case study in North Khorasan province, Iran
Pourahmad, Ali Akbar
;
Neshat, Mehdi
;
Hasani, Mohammad Reza
- In:
Journal of information & knowledge management : JIKM
15
(
2016
)
1
,
pp. 1-12
Persistent link: https://www.econbiz.de/10011566570
Saved in:
4
Implementing TQM initiatives in public service organisations : case of academic libraries
Tuomi, Ville
;
Ajmal, Mian M.
;
Helo, Petri T.
- In:
International journal of productivity and quality …
11
(
2013
)
4
,
pp. 393-411
Persistent link: https://www.econbiz.de/10009745039
Saved in:
5
Investigating customer satisfaction and service quality in academic libraries : the case of Technological Educational Institute of Central Macedonia
Dimitriadis, Sotirios G.
;
Vrana, Vasiliki
;
Dimitriou, …
- In:
International journal of decision sciences, risk and …
5
(
2013
)
2
,
pp. 161-179
Persistent link: https://www.econbiz.de/10010487335
Saved in:
6
An independet assessment of the unidimensionality, reliability, validity and factor structure of the LibQUAL+ TM scale
Morales Alvarez, Miguel
;
Ladhari, Riadh
;
Reynoso, Javier
; …
- In:
The service industries journal
32
(
2012
)
16
,
pp. 2585-2605
Persistent link: https://www.econbiz.de/10009693488
Saved in:
7
Research on the transition of the service mechanism of the university library
Wang, Ke
;
Xu, Jin
-
2011
Persistent link: https://www.econbiz.de/10009303085
Saved in:
8
Using importance ratings to create an information service quality measure
Landrum, Hollis T.
;
Prybutok, Victor R.
;
Peak, Daniel A.
; …
- In:
International journal of services and standards
6
(
2010
)
3/4
,
pp. 295-307
Persistent link: https://www.econbiz.de/10008938344
Saved in:
9
Mystery Shopping als Bewertungsmethode der Dienstleistungsqualität von wissenschaftlichen Bibliotheken
Garbely, Karin
;
Kieser, Marita
-
2009
Persistent link: https://www.econbiz.de/10003983212
Saved in:
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