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Konsumentenverhalten
Customer satisfaction
121
Kundenzufriedenheit
121
Consumer behaviour
70
Dienstleistungsqualität
64
Service quality
64
Beziehungsmarketing
48
Relationship marketing
48
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Jain, Nikunj Kumar
3
Anisimova, Tatiana
2
Gajjar, Hasmukh
2
Jebarajakirthy, Charles
2
Lee, Dae Hui
2
Okumuş, Abdullah
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Sadh, Ashish
2
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1
Abror, Abror
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1
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Journal of internet commerce
Asia Pacific journal of marketing and logistics
Journal of retailing and consumer services
319
International journal of hospitality management
184
Journal of business research : JBR
142
The journal of services marketing
101
Journal of hospitality marketing & management
91
Journal of travel and tourism marketing
84
International journal of contemporary hospitality management
77
Cogent business & management
73
Services marketing quarterly
57
Tourism management : research, policies, practice
54
The service industries journal
49
Psychology & marketing
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
Service business
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
39
Journal of service management
38
Journal of service research : JSR
38
Journal of strategic marketing
35
International journal of electronic marketing and retailing : IJEMR
34
The international journal of bank marketing : IJBM
34
Tourism management perspectives : TMP
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European journal of marketing : EJM
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
30
The international review of retail, distribution and consumer research
28
International journal of retail and distribution management
27
Journal of air transport management
26
Journal of the Academy of Marketing Science
26
International journal of quality and service sciences
25
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
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The TQM journal : the international review of organizational improvement
25
Total quality management & business excellence
24
International journal of services and operations management
23
International journal of services, economics and management
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Journal of Islamic marketing
23
Tourism analysis : an interdisciplinary tourism & hospitality journal
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International journal of business information systems : IJBIS
22
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1
Impact of virtual reality immersion on customer experience : moderating effect of cross-sensory compensation and social interaction
Mou, Yupeng
;
Fan, Jiao
;
Ding, Zhihua
;
Khan, Inayat
- In:
Asia Pacific journal of marketing and logistics
36
(
2024
)
1
,
pp. 26-47
Persistent link: https://www.econbiz.de/10014486651
Saved in:
2
Keeping the ball rolling : using the S-O-R framework to investigate the determinants of football fan loyalty
Rahman, Mohammad M.
;
Rosenberger, Philip J., III.
;
Yun, …
- In:
Asia Pacific journal of marketing and logistics
36
(
2024
)
1
,
pp. 122-147
Persistent link: https://www.econbiz.de/10014486672
Saved in:
3
Examining the determinants of mobile banking app continuance intention in India : an extension of the is success model
Saibaba, S.
- In:
Journal of internet commerce
23
(
2024
)
1
,
pp. 50-89
Persistent link: https://www.econbiz.de/10014447659
Saved in:
4
Do satisfied customers recommend restaurants? : the moderating effect of engagement on social networks on the relationship between satisfaction and eWOM
Chinelato, Flavia Braga
;
Oliveira, Alessandro Silva de
; …
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
11
,
pp. 2765-2784
Persistent link: https://www.econbiz.de/10014430284
Saved in:
5
Relationship of the theory of consumption values and flow with online brand experience : a study of young consumers
Fathima, Arshiya
;
Khan, Adil
;
Alam, Ansari Sarwar
- In:
Journal of internet commerce
22
(
2023
)
4
,
pp. 509-537
Persistent link: https://www.econbiz.de/10014372872
Saved in:
6
The dark side of mobile apps : when and how technical security matters for in-app purchases?
Liu, Yulong
;
Chung, Henry F. L.
;
Zhang, Zuopeng
;
Wu, Mian
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
12
,
pp. 2965-2982
Persistent link: https://www.econbiz.de/10014486562
Saved in:
7
Online promotions and hedonic motives as moderators in the relationship between e-impulsive buying tendency and customer satisfaction : evidence from India
Madhu, Sumetha
;
Soundararajan, Vasanthi
;
Parayitam, …
- In:
Journal of internet commerce
22
(
2023
)
3
,
pp. 395-431
Persistent link: https://www.econbiz.de/10014320493
Saved in:
8
An empirical study on repeat consumer's shopping satisfaction on C2C e-commerce in Japan : the role of value, trust and engagement
Moriuchi, Emi
;
Takahashi, Ikuo
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
3
,
pp. 560-581
Persistent link: https://www.econbiz.de/10014285856
Saved in:
9
Sustaining customer loyalty of fresh food e-tailers : an empirical study in China
Cui, Li
;
He, Shanshan
;
Deng, Hepu
;
Wang, Xiaoyi
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
3
,
pp. 669-686
Persistent link: https://www.econbiz.de/10014285872
Saved in:
10
Creating value for patients through service encounter experiences : evidence from Turkey
Akin, Mahmut Selami
;
Okumuş, Abdullah
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
4
,
pp. 828-848
Persistent link: https://www.econbiz.de/10014285902
Saved in:
11
The trinity of extended service quality, distinct perceived value, and customer loyalty facilitators
Lee, Dae Hui
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
5
,
pp. 1262-1287
Persistent link: https://www.econbiz.de/10014285992
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12
The role of online experience in the relationship between service convenience and future purchase intentions
Saha, Swapan Kumar
;
Duarte, Paulo
;
Silva, Susana C.
; …
- In:
Journal of internet commerce
22
(
2023
)
2
,
pp. 244-271
Persistent link: https://www.econbiz.de/10014288101
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13
Logistics service quality in online shopping : a bibliometric analysis
Dhaigude, Soma Amol
;
Mohan, Bijuna C.
- In:
Journal of internet commerce
22
(
2023
)
1
,
pp. 157-188
Persistent link: https://www.econbiz.de/10013547784
Saved in:
14
Electronic banking service quality : perception of customers in the Greater Accra Region of Ghana
Tetteh, Joseph Emmanuel
- In:
Journal of internet commerce
21
(
2022
)
1
,
pp. 104-131
Persistent link: https://www.econbiz.de/10012801988
Saved in:
15
Dissatisfaction toward O2O websites : expectation disconfirmation and justice perspective
Che, Tong
;
Ji, Meng
;
Zheng, Xiabing
;
Feng, Bo
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
1
,
pp. 190-208
Persistent link: https://www.econbiz.de/10012798117
Saved in:
16
Language constraints in hotel attributes and consumers' offendedness associated with behavioral intentions
Akhtar, Nadeem
;
Chen, Xianglan
;
Siddiqi, Umar Iqbal
; …
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
2
,
pp. 229-248
Persistent link: https://www.econbiz.de/10013163321
Saved in:
17
Examining drivers and outcomes of social media brand engagement
Leckie, Civilai
;
Dwivedi, Abhishek
;
Johnson, Lester W.
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
2
,
pp. 350-367
Persistent link: https://www.econbiz.de/10013163333
Saved in:
18
Islamic bank trust : the roles of religiosity, perceived value and satisfaction
Abror, Abror
;
Patrisia, Dina
;
Engriani, Yunita
;
Idris, Idris
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
2
,
pp. 368-384
Persistent link: https://www.econbiz.de/10013163334
Saved in:
19
Examining the consequences of adaptive selling behavior by door-to-door salespeople in the Korean cosmetic industry
Amenuvor, Fortune Edem
;
Yi, Ho Taek
;
Boateng, Henry
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
4
,
pp. 800-816
Persistent link: https://www.econbiz.de/10013163381
Saved in:
20
Linkages among extended service quality, distinct perceived value and satisfaction in the exhibition trust-building process
Lee, Dae Hui
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
4
,
pp. 817-842
Persistent link: https://www.econbiz.de/10013163382
Saved in:
21
Deciphering the impact of responsiveness on customer satisfaction, cross-buying behaviour, revisit intention and referral behaviour
Sharma, Deepika
;
Paul, Justin
;
Dhir, Sanjay
;
Taggar, Rashi
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
10
,
pp. 2052-2072
Persistent link: https://www.econbiz.de/10013552967
Saved in:
22
How does group-buying website quality for social commerce affect repurchase intention? : evidence from Chinese online users
Sun, Zhuo
;
Hong, Zhao
;
Wang, Zongshui
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
10
,
pp. 2109-2129
Persistent link: https://www.econbiz.de/10013552978
Saved in:
23
The effect of brand experiences on brand loyalty through perceived quality and brand trust : a study on sports consumers
Akoglu, Halil Erdem
;
Özbek, Oğuz
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
10
,
pp. 2130-2148
Persistent link: https://www.econbiz.de/10013552979
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24
The influence of e-customer satisfaction, e-trust and perceived value on consumer's repurchase intention in B2C e-commerce segment
Miao, Miao
;
Jalees, Tariq
;
Zaman, Syed Imran
;
Khan, Sherbaz
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
10
,
pp. 2184-2206
Persistent link: https://www.econbiz.de/10013552987
Saved in:
25
Organizational citizenship behaviors perceived by collectivistic 50-and-older customers and medical-care service performance : an application of stimulus-organism-response theory
Kim, Wooyang
;
Hantula, Donald A.
;
Di Benedetto, C. Anthony
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
10
,
pp. 2237-2268
Persistent link: https://www.econbiz.de/10013552993
Saved in:
26
What drives customers towards mobile shopping? : an integrative technology continuance theory perspective
Jain, Nikunj Kumar
;
Kaul, Dimple
;
Sanyal, Priyavrat
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
5
,
pp. 922-943
Persistent link: https://www.econbiz.de/10013390851
Saved in:
27
Consumer retention in two-wheeler industry : a moderated mediation model
Malhotra, Gunjan
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
8
,
pp. 1681-1701
Persistent link: https://www.econbiz.de/10013391124
Saved in:
28
The effect of consumer-based brand authenticity on customer satisfaction and brand loyalty
Uysal, Adem
;
Okumuş, Abdullah
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
8
,
pp. 1740-1760
Persistent link: https://www.econbiz.de/10013391127
Saved in:
29
Examining the impact of e-retailing convenience dimensions on behavioral intention : the mediating role of satisfaction
Kumar, Rajiv
;
Sachan, Amit
;
Dutta, Tanusree
- In:
Journal of internet commerce
19
(
2020
)
4
,
pp. 466-494
Persistent link: https://www.econbiz.de/10012312287
Saved in:
30
The gender effect on consumer attitudes toward payment methods : the case of online Chinese customers
Ho, Han Chiang
;
Awan, Mahmood A.
- In:
Journal of internet commerce
18
(
2019
)
2
,
pp. 141-169
Persistent link: https://www.econbiz.de/10012179573
Saved in:
31
Blueprint for retail website design : attracting and retaining millennial online shoppers
Wright, Linda Berns
;
Haug, James C.
;
Huckabee, Allen
- In:
Journal of internet commerce
18
(
2019
)
2
,
pp. 170-196
Persistent link: https://www.econbiz.de/10012179574
Saved in:
32
The effect of internet service quality on consumers' purchase behavior : the role of satisfaction, attitude, and purchase intention
Zarei, Ghasem
;
Nuri, Bagher Asgarnezhad
;
Noroozi, Nasim
- In:
Journal of internet commerce
18
(
2019
)
2
,
pp. 197-220
Persistent link: https://www.econbiz.de/10012179575
Saved in:
33
Investigating the factors that make a fashion app successful : the moderating role of personalization
Trivedi, Jay P.
;
Trivedi, Hemant
- In:
Journal of internet commerce
17
(
2018
)
2
,
pp. 170-187
Persistent link: https://www.econbiz.de/10011987453
Saved in:
34
Mobile commerce website success : antecedents of consumer satisfaction and purchase intention
Chi, Ting
- In:
Journal of internet commerce
17
(
2018
)
3
,
pp. 189-215
Persistent link: https://www.econbiz.de/10011987455
Saved in:
35
Internet banking : a review (2002-2016)
Keskar, Mugdha Y.
;
Pandey, Neeraj
- In:
Journal of internet commerce
17
(
2018
)
3
,
pp. 310-323
Persistent link: https://www.econbiz.de/10011987482
Saved in:
36
E-fulfillment dimensions and its influence on customers in e-tailing : a critical review
Jain, Nikunj Kumar
;
Gajjar, Hasmukh
;
Shah, Bhavin J.
; …
- In:
Asia Pacific journal of marketing and logistics
29
(
2017
)
2
,
pp. 347-369
Persistent link: https://www.econbiz.de/10011636599
Saved in:
37
Exploring the service profit chain in a Thai bank
Pichate Benjarongrat
;
Neal, Mark
- In:
Asia Pacific journal of marketing and logistics
29
(
2017
)
2
,
pp. 432-452
Persistent link: https://www.econbiz.de/10011636637
Saved in:
38
Service quality of sports centers and customer loyalty
Lee, Sheng Yen
- In:
Asia Pacific journal of marketing and logistics
29
(
2017
)
4
,
pp. 870-879
Persistent link: https://www.econbiz.de/10011792218
Saved in:
39
A consumer satisfaction model based on the integration of EDT and TAM : comparative study of Korean and US consumers
Cho, Yunjin
- In:
Asia Pacific journal of marketing and logistics
29
(
2017
)
5
,
pp. 978-993
Persistent link: https://www.econbiz.de/10011796568
Saved in:
40
Nonlinear antecedents of customer satisfaction and loyalty in third-party logistics services (3PL)
Tontini, Gerson
;
Solberg Søilen, Klaus
;
Zanchett, Ricardo
- In:
Asia Pacific journal of marketing and logistics
29
(
2017
)
5
,
pp. 1116-1135
Persistent link: https://www.econbiz.de/10011796582
Saved in:
41
Impact of service quality and trust on repurchase intentions : the case of Pakistan airline industry
Saleem, Muhammad Abid
;
Zahra, Sadaf
;
Yaseen, Asif
- In:
Asia Pacific journal of marketing and logistics
29
(
2017
)
5
,
pp. 1136-1159
Persistent link: https://www.econbiz.de/10011796585
Saved in:
42
Assessing two consumer behavioural intention models in a service environment
Parvin, Shehely
;
Wang, Paul
;
Ahmed, Jashim Uddin
- In:
Asia Pacific journal of marketing and logistics
29
(
2017
)
3
,
pp. 653-668
Persistent link: https://www.econbiz.de/10011739488
Saved in:
43
Role of shopping values and web atmospherics in e-satisfaction and repurchase intention
Vijay, T. Sai
;
Prashar, Sanjeev
;
Parsad, Chandan
- In:
Journal of internet commerce
16
(
2017
)
1
,
pp. 32-52
Persistent link: https://www.econbiz.de/10011804430
Saved in:
44
Evaluating specific service quality aspects which impact on customers' behavioural loyalty in high-tech internet services
Thaichon, Paramaporn
;
Jebarajakirthy, Charles
- In:
Asia Pacific journal of marketing and logistics
28
(
2016
)
1
,
pp. 141-159
Persistent link: https://www.econbiz.de/10011529483
Saved in:
45
Consumer control, dependency and satisfaction with online service
Chan, Shiu Fai
;
Barnes, Bradley R.
;
Fukukawa, Kyoko
- In:
Asia Pacific journal of marketing and logistics
28
(
2016
)
4
,
pp. 594-615
Persistent link: https://www.econbiz.de/10011622551
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46
A fresh look at the role of switching cost in influencing customer loyalty : empirical investigation using structural equation modelling analysis
Ram, Jiwat
;
Wu, Ming-Lu
- In:
Asia Pacific journal of marketing and logistics
28
(
2016
)
4
,
pp. 616-633
Persistent link: https://www.econbiz.de/10011622557
Saved in:
47
The relationships between collective-oriented values and materialism, product status signaling and product satisfaction : a two-city study
Kassim, Norizan
;
Bogari, Naima
;
Salamah, Najah Hassan
; …
- In:
Asia Pacific journal of marketing and logistics
28
(
2016
)
5
,
pp. 807-826
Persistent link: https://www.econbiz.de/10011616813
Saved in:
48
Effect of family environment on adolescent compulsive buying : mediating role of self-esteem
Singh, Rashmi
;
Nayak, Jogendra Kumar
- In:
Asia Pacific journal of marketing and logistics
28
(
2016
)
3
,
pp. 396-419
Persistent link: https://www.econbiz.de/10011583327
Saved in:
49
Impact of service failure severity and agreeableness on consumer switchover intention : mediating role of consumer forgiveness
Riaz, Zeeshan
;
Khan, Muhammad Ishfaq
- In:
Asia Pacific journal of marketing and logistics
28
(
2016
)
3
,
pp. 420-434
Persistent link: https://www.econbiz.de/10011583333
Saved in:
50
The effects of service quality on internet service provider customers' behaviour : a mixed methods study
Quach, Sara
;
Jebarajakirthy, Charles
;
Thaichon, Park
- In:
Asia Pacific journal of marketing and logistics
28
(
2016
)
3
,
pp. 435-463
Persistent link: https://www.econbiz.de/10011583360
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