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~isPartOf:"Total quality management & business excellence"
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Konsumentenverhalten
Customer satisfaction
64
Kundenzufriedenheit
64
Dienstleistungsqualität
50
Service quality
50
Beziehungsmarketing
24
Consumer behaviour
24
Relationship marketing
24
Quality management
22
Qualitätsmanagement
22
customer satisfaction
18
service quality
17
Measurement
10
Messung
10
Hospital
8
Krankenhaus
8
Gesundheitsversorgung
7
Health care
7
Kano model
6
Product quality
6
Produktqualität
6
Dienstleistungssektor
5
Gesundheitswesen
5
Health care system
5
SERVQUAL
5
Service industry
5
customer loyalty
5
Beschwerdemanagement
4
Complaint management
4
Customer service
4
Higher education institution
4
Hochschule
4
Kundenservice
4
Patienten
4
Patients
4
Performance measurement
4
Performance-Messung
4
Structural equation model
4
Strukturgleichungsmodell
4
Students
4
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24
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English
24
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Hallencreutz, Jacob
2
Ma, Liang
2
Wei, Jiahua
2
Zhang, Xin
2
Abu Khait, Rawan
1
Ahmad, Hafiz Mushtaq
1
Ahmad, Mansoor
1
Ahn, Jiseon
1
Ahn, Jongchang
1
Akhtar, Farheen
1
Ananda S
1
Anil, Anu P.
1
Babar, Samreen Fahim
1
Bani-Melhem, Shaker
1
Berraies, Sarra
1
Bilgili, Bilsen
1
Birch-Jensen, A.
1
Chang, Wen-Jung
1
Chen, Ching-Chin
1
Chen, Chun-mei
1
Chen, Hung-Pin
1
Chen, Yenming J.
1
Chung, Yu-Chun
1
Devesh, Sonal
1
Faridahwati Mohd Shamsudin
1
Frank, Björn
1
Gremyr, I.
1
Hao, Feifei
1
Hou, Zhiping
1
Hsieh, Yen-Hao
1
Huang, Ping-Lung
1
Huang, Yung-Chin
1
Kirgizov, Ulugbek Abdumalikovich
1
Koc, Erdogan
1
Kwak, Choonjong
1
Lee, Bruce C. Y.
1
Li, Chao
1
Liao, Shu-Hsien
1
Lin, Xi
1
Liu, Hsian-Ming
1
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Total quality management & business excellence
Journal of retailing and consumer services
319
International journal of hospitality management
184
Journal of business research : JBR
142
The journal of services marketing
101
Journal of hospitality marketing & management
91
Journal of travel and tourism marketing
84
International journal of contemporary hospitality management
77
Cogent business & management
61
Services marketing quarterly
57
Tourism management : research, policies, practice
54
The service industries journal
49
Asia Pacific journal of marketing and logistics
47
Psychology & marketing
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
Service business
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
39
Journal of service management
38
Journal of service research : JSR
38
Journal of strategic marketing
35
International journal of electronic marketing and retailing : IJEMR
34
The international journal of bank marketing : IJBM
34
Tourism management perspectives : TMP
34
European journal of marketing : EJM
33
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
30
The international review of retail, distribution and consumer research
28
International journal of retail and distribution management
27
Journal of air transport management
26
Journal of the Academy of Marketing Science
26
International journal of quality and service sciences
25
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
25
The TQM journal : the international review of organizational improvement
25
International journal of services and operations management
23
International journal of services, economics and management
23
Journal of Islamic marketing
23
Journal of internet commerce
23
Tourism analysis : an interdisciplinary tourism & hospitality journal
23
International journal of business information systems : IJBIS
22
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ECONIS (ZBW)
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1
Service quality, perceived price fairness, and users' continuous usage intentions regarding shared bike service
Ma, Liang
;
Zhang, Xin
;
Hao, Feifei
;
Liu, Shenghui
- In:
Total quality management & business excellence
34
(
2023
)
13/14
,
pp. 1682-1702
Persistent link: https://www.econbiz.de/10014369719
Saved in:
2
Role of brand heritage in local and franchise restaurant service
Ahn, Jiseon
- In:
Total quality management & business excellence
34
(
2023
)
13/14
,
pp. 1882-1895
Persistent link: https://www.econbiz.de/10014369732
Saved in:
3
Customer satisfaction : dilemma of comparing multiple scale scores
Yadav, Neeraj
;
Shankar, Ravi
;
Singh, Surya Prakash
- In:
Total quality management & business excellence
34
(
2023
)
1
,
pp. 32-56
Persistent link: https://www.econbiz.de/10013550039
Saved in:
4
Research on the impact of consumer forgiveness on consumer continuous trust
Wei, Jiahua
;
Zhu, Sai
;
Lu, Hui
;
Li, Chao
;
Hou, Zhiping
; …
- In:
Total quality management & business excellence
34
(
2023
)
6
,
pp. 692-711
Persistent link: https://www.econbiz.de/10013550274
Saved in:
5
Customer incivility and customer problem-solving behaviour in frontline employees : testing a moderated mediation model
Bani-Melhem, Shaker
;
Abu Khait, Rawan
;
Faridahwati Mohd …
- In:
Total quality management & business excellence
33
(
2022
)
3
,
pp. 278-296
Persistent link: https://www.econbiz.de/10013166863
Saved in:
6
Research on the influence of compensation methods and customer sentiment on service recovery effect
Wei, Jiahua
;
Lin, Xi
- In:
Total quality management & business excellence
33
(
2022
)
5
,
pp. 489-508
Persistent link: https://www.econbiz.de/10013166889
Saved in:
7
How can a quantitative analysis of Kano's model be improved further for better understanding of customer needs?
Kirgizov, Ulugbek Abdumalikovich
;
Kwak, Choonjong
- In:
Total quality management & business excellence
33
(
2022
)
14
,
pp. 1605-1624
Persistent link: https://www.econbiz.de/10013415859
Saved in:
8
Exploring mediating role of service quality in the association between sensory marketing and customer satisfaction
Satti, Zoya Wajid
;
Babar, Samreen Fahim
;
Ahmad, Hafiz …
- In:
Total quality management & business excellence
32
(
2021
)
7
,
pp. 719-736
Persistent link: https://www.econbiz.de/10012513921
Saved in:
9
Important drivers for customer satisfaction : from product focus to image and service quality
Hallencreutz, Jacob
;
Parmler, Johan
- In:
Total quality management & business excellence
32
(
2021
)
5
,
pp. 501-510
Persistent link: https://www.econbiz.de/10012440307
Saved in:
10
Toward a theoretical framework of service experience : perspectives from customer expectation and customer emotion
Hsieh, Yen-Hao
;
Yuan, Soe-Tsyr Daphne
- In:
Total quality management & business excellence
32
(
2021
)
5
,
pp. 511-527
Persistent link: https://www.econbiz.de/10012440308
Saved in:
11
Measuring service quality perceptions of customers in the hotel industry of Pakistan
Malik, Shahab Alam
;
Akhtar, Farheen
;
Raziq, Muhammad Mustafa
- In:
Total quality management & business excellence
31
(
2020
)
3
,
pp. 263-278
Persistent link: https://www.econbiz.de/10012256595
Saved in:
12
Use of customer satisfaction measurements to drive improvements
Birch-Jensen, A.
;
Gremyr, I.
;
Hallencreutz, Jacob
; …
- In:
Total quality management & business excellence
31
(
2020
)
5
,
pp. 569-582
Persistent link: https://www.econbiz.de/10012256633
Saved in:
13
Corporate social responsibility on customer behaviour : the mediating role of corporate image and customer satisfaction
Wang, Chih-Chuan
- In:
Total quality management & business excellence
31
(
2020
)
7/8
,
pp. 742-760
Persistent link: https://www.econbiz.de/10012256655
Saved in:
14
Service quality, experiential value and repurchase intention for medical cosmetology clinic : moderating effect of Generation
Chang, Wen-Jung
;
Liao, Shu-Hsien
;
Chung, Yu-Chun
;
Chen, …
- In:
Total quality management & business excellence
31
(
2020
)
10
,
pp. 1077-1097
Persistent link: https://www.econbiz.de/10012256692
Saved in:
15
The influence of colour of lighting on customers' waiting time perceptions
Bilgili, Bilsen
;
Ozkul, Emrah
;
Koc, Erdogan
- In:
Total quality management & business excellence
31
(
2020
)
10
,
pp. 1098-1111
Persistent link: https://www.econbiz.de/10012256693
Saved in:
16
Service quality in a mobile-banking-applications context : do users' age and gender matter?
Trabelsi-Zoghlami, Amira
;
Berraies, Sarra
;
Yahia, Karim Ben
- In:
Total quality management & business excellence
31
(
2020
)
15
,
pp. 1639-1668
Persistent link: https://www.econbiz.de/10012385051
Saved in:
17
Consumer desire for personalisation of products and services : cultural antecedents and consequences for customer evaluations
Torrico, Boris Herbas
;
Frank, Björn
- In:
Total quality management & business excellence
30
(
2019
)
4
,
pp. 355-369
Persistent link: https://www.econbiz.de/10012199759
Saved in:
18
Investigating consumer word-of-mouth behaviour in a Chinese context
Zhang, Xin
;
Ma, Liang
;
Wang, Gao Shan
- In:
Total quality management & business excellence
30
(
2019
)
5
,
pp. 579-593
Persistent link: https://www.econbiz.de/10012199771
Saved in:
19
The moderating effect of competitive status on the relationship between customer satisfaction and retention
Chen, Chun-mei
;
Liu, Hsian-Ming
- In:
Total quality management & business excellence
30
(
2019
)
7
,
pp. 721-744
Persistent link: https://www.econbiz.de/10012199782
Saved in:
20
The importance of customer participation for high-contact services : evidence from a real estate agency
Yang, Albert Jing-Fuh
;
Huang, Yung-Chin
;
Chen, Yenming J.
- In:
Total quality management & business excellence
30
(
2019
)
7
,
pp. 831-847
Persistent link: https://www.econbiz.de/10012199791
Saved in:
21
The influence of service quality on customer satisfaction and loyalty in B2B technology service industry
Huang, Ping-Lung
;
Lee, Bruce C. Y.
;
Chen, Ching-Chin
- In:
Total quality management & business excellence
30
(
2019
)
13
,
pp. 1449-1465
Persistent link: https://www.econbiz.de/10012199896
Saved in:
22
The effects of service quality determinants on social networking site-based commerce : the Malaysian customers' perspective
Suaini Sura
;
Ahn, Jongchang
- In:
Total quality management & business excellence
30
(
2019
)
13
,
pp. 1480-1494
Persistent link: https://www.econbiz.de/10012199899
Saved in:
23
Enhancing customer satisfaction through total quality management practices : an empirical examination
Anil, Anu P.
;
Satish, K. P.
- In:
Total quality management & business excellence
30
(
2019
)
14
,
pp. 1528-1548
Persistent link: https://www.econbiz.de/10012199902
Saved in:
24
Service quality dimensions and customer satisfaction : empirical evidence from retail banking sector in Oman
Ananda S
;
Devesh, Sonal
- In:
Total quality management & business excellence
30
(
2019
)
16
,
pp. 1616-1629
Persistent link: https://www.econbiz.de/10012199907
Saved in:
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