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Customer satisfaction
35
Kundenzufriedenheit
35
Consumer behaviour
25
Konsumentenverhalten
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Beziehungsmarketing
17
Relationship marketing
17
Einzelhandel
16
Retail trade
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Online retailing
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Online-Handel
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Dienstleistungsqualität
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Service quality
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Dholakia, Ruby R.
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Hansen, Torben
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Deshwal, Pankaj
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Durrieu, Francois
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Eroglu, Sevgin A.
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Esfidani, Mohammad Rahim
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Farrell, Andrew M.
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Foscht, Thomas
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International journal of retail & distribution management
Journal of retailing and consumer services
419
International journal of hospitality management
355
Journal of business research : JBR
300
The journal of services marketing
191
The service industries journal
173
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
170
Journal of travel and tourism marketing
164
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
Cogent business & management
103
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
103
Services marketing quarterly
101
Journal of service research : JSR
88
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
85
Service business
85
The TQM journal : the international review of organizational improvement
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Tourism management perspectives : TMP
84
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
69
Journal of strategic marketing
68
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
66
SpringerLink / Bücher
64
International journal of quality and service sciences
63
International journal of services and operations management
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
International journal of quality & reliability management
58
Managing service quality : MSQ ; an international journal
57
Journal of hospitality and tourism insights
53
International journal of business information systems : IJBIS
52
International journal of services, economics and management
52
Journal of retailing
52
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ECONIS (ZBW)
35
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1
How to measure post-purchase customer experience in online retailing? : a scale development study
Kumar, Amresh
;
Anjaly, Bhawna
- In:
International journal of retail & distribution management
45
(
2017
)
11
,
pp. 1277-1297
Persistent link: https://www.econbiz.de/10011815717
Saved in:
2
Older consumers' TV shopping : emotions and satisfaction
Lim, Chae Mi
;
Kim, Youn-Kyung
- In:
International journal of retail & distribution management
45
(
2017
)
3
,
pp. 292-307
Persistent link: https://www.econbiz.de/10011640121
Saved in:
3
Consumers' desire to interact with a salesperson during e-shopping : development of a scale
Lee, Yun Jung
;
Dubinsky, Alan J.
- In:
International journal of retail & distribution management
45
(
2017
)
1
,
pp. 20-39
Persistent link: https://www.econbiz.de/10011621610
Saved in:
4
Segmenting female consumers : high-involvement personal services
Milfelner, Borut
;
Vidergar Kikel, Tanja
;
Mumel, Damijan
; …
- In:
International journal of retail & distribution management
45
(
2017
)
5
,
pp. 485-497
Persistent link: https://www.econbiz.de/10011706968
Saved in:
5
Linking retailing experiences with life satifaction : the concept of story-type congruity with shopper's identity
Grzeskowiak, Stephan
;
Sirgy, M. Joseph
;
Foscht, Thomas
; …
- In:
International journal of retail & distribution management
44
(
2016
)
2
,
pp. 124-138
Persistent link: https://www.econbiz.de/10011552611
Saved in:
6
An integrated model of corporate brand experience and customer value co-creation behaviour
Shamim, Amjad
;
Ghazali, Zulkipli
;
Albinsson, Pia A.
- In:
International journal of retail & distribution management
44
(
2016
)
2
,
pp. 139-158
Persistent link: https://www.econbiz.de/10011552612
Saved in:
7
The effect of gaze on consumers' encounter evaluation
Andersson, Pernille
;
Wästlund, Erik
;
Kristensson, Per
- In:
International journal of retail & distribution management
44
(
2016
)
4
,
pp. 372-396
Persistent link: https://www.econbiz.de/10011515570
Saved in:
8
Small town centre attractiveness : evidence from Sweden
Wahlberg, Olof
- In:
International journal of retail & distribution management
44
(
2016
)
4
,
pp. 465-488
Persistent link: https://www.econbiz.de/10011515608
Saved in:
9
Where do customer loyalties really lie, and why? : gender differences in store loyalty
Audrain-Pontevia, Anne-Françoise
;
Vanhuele, Marc
- In:
International journal of retail & distribution management
44
(
2016
)
8
,
pp. 799-813
Persistent link: https://www.econbiz.de/10011615488
Saved in:
10
Customer experience quality and demographic variables (age, gender, education level, and family income) in retail stores
Deshwal, Pankaj
- In:
International journal of retail & distribution management
44
(
2016
)
9
,
pp. 940-955
Persistent link: https://www.econbiz.de/10011621222
Saved in:
11
Consumers' satisfaction with online group buying : an incentive strategy
Hung, Shiu-Wan
;
Cheng, Min-Jhih
;
Hsieh, Shiu-Chun
- In:
International journal of retail & distribution management
43
(
2015
)
1
,
pp. 167-182
Persistent link: https://www.econbiz.de/10010526573
Saved in:
12
An examination of the online service-profit chain
Bressolles, Grégory
;
Durrieu, Francois
;
Deans, Kenneth R.
- In:
International journal of retail & distribution management
43
(
2015
)
8
,
pp. 727-751
Persistent link: https://www.econbiz.de/10011443498
Saved in:
13
How customers respond to the assistive intent of an E-retailer?
Shobeiri, Saeed
;
Mazaheri, Ebrahim
;
Laroche, Michel
- In:
International journal of retail & distribution management
42
(
2014
)
5
,
pp. 369-389
Persistent link: https://www.econbiz.de/10010384614
Saved in:
14
The impacts of relationship marketing on cognitive dissonance, satisfaction, and loyalty : the mediating role of trust and cognitive dissonance
Sharifi, Seyed Shahin
;
Esfidani, Mohammad Rahim
- In:
International journal of retail & distribution management
42
(
2014
)
6
,
pp. 553-575
Persistent link: https://www.econbiz.de/10010386524
Saved in:
15
Moderating effects of online shopping experience on costumer satisfaction and repurchase intentions
Pappas, Ilias O.
;
Pateli, Adamantia G.
;
Giannakos, …
- In:
International journal of retail & distribution management
42
(
2014
)
3
,
pp. 187-204
Persistent link: https://www.econbiz.de/10010336972
Saved in:
16
Exploring the UK high street retail experience : is the service encounter still valued?
Resnick, Sheilagh
;
Foster, Carley
;
Woodall, Tony
- In:
International journal of retail & distribution management
42
(
2014
)
9
,
pp. 839-859
Persistent link: https://www.econbiz.de/10010417705
Saved in:
17
"Man, I shop like a woman!" : the effects of gender and emotions on consumer shopping behaviour outcomes
Herter, Márcia Maurer
;
Santos, Cristiane Pizzutti dos
; …
- In:
International journal of retail & distribution management
42
(
2014
)
9
,
pp. 780-804
Persistent link: https://www.econbiz.de/10010417745
Saved in:
18
Examining retail customer experience and the moderation effect of loyalty programmes
Lin, Zhibin
;
Bennett, Dag
- In:
International journal of retail & distribution management
42
(
2014
)
10
,
pp. 929-947
Persistent link: https://www.econbiz.de/10010422006
Saved in:
19
Retail logistics service quality : a cross-cultural survey on customer perceptions
Bouzaabia, Rym
;
Bouzaabia, Olfa
;
Capatina, Alexandru
- In:
International journal of retail & distribution management
41
(
2013
)
8
,
pp. 627-647
Persistent link: https://www.econbiz.de/10009771131
Saved in:
20
Computer assisted sales processes in automotive retailing
Taylor-West, Paul
;
Saker, Jim
- In:
International journal of retail & distribution management
40
(
2012
)
7
,
pp. 493-509
Persistent link: https://www.econbiz.de/10009572903
Saved in:
21
Managing browsing experience in retail stores through perceived value : implications for retailers
Nasairi, Zazia Benhamza
- In:
International journal of retail & distribution management
40
(
2012
)
9
,
pp. 676-698
Persistent link: https://www.econbiz.de/10009614691
Saved in:
22
CRM and retail service quality : front-line employee perspectives
O'Reilly, Kelly
;
Paper, David
- In:
International journal of retail & distribution management
40
(
2012
)
11
,
pp. 865-881
Persistent link: https://www.econbiz.de/10009686411
Saved in:
23
Exploring effects of online shopping experiences on browser satisfaction and e-tail performance
Pentina, Iryna
;
Amialchuk, Aliaksandr
;
Taylor, David George
- In:
International journal of retail & distribution management
39
(
2011
)
10
,
pp. 742-758
Persistent link: https://www.econbiz.de/10009376921
Saved in:
24
Factors determining inshopping in rural US communities : consumers' and retailers' perceptions
Mullis, Katy
;
Kim, Minjeong
- In:
International journal of retail & distribution management
39
(
2011
)
5
,
pp. 326-345
Persistent link: https://www.econbiz.de/10009155493
Saved in:
25
Assessing the maximum level of customer satisfaction in grocery stores : a comparison between Spain and the USA
Martínez-Ruiz, Maria Pilar
;
Jiménez-Zarco, Ana Isabel
; …
- In:
International journal of retail & distribution management
39
(
2011
)
7
,
pp. 504-521
Persistent link: https://www.econbiz.de/10009240864
Saved in:
26
What drives consumers' continuance intention to e-shopping? : conceptual framework and managerial implications in the case of Saudi Arabia
Al-Maghrabi, Talal
;
Dennis, Charles
- In:
International journal of retail & distribution management
39
(
2011
)
12
,
pp. 899-926
Persistent link: https://www.econbiz.de/10009407645
Saved in:
27
When supermarket consumers get stocked in the middle
Hansen, Torben
;
Jensen, Jan Møller
;
Stubbe Solgaard, Hans
- In:
International journal of retail & distribution management
39
(
2011
)
11
,
pp. 836-850
Persistent link: https://www.econbiz.de/10009407676
Saved in:
28
Do shopping events promote retail brands?
Leischnig, Alexander
;
Schwertfeger, Marko
; …
- In:
International journal of retail & distribution management
39
(
2011
)
8
,
pp. 619-634
Persistent link: https://www.econbiz.de/10009273250
Saved in:
29
Effects of retail employees' behaviours on customers' service evaluation
Jayawardhena, Chanaka
;
Farrell, Andrew M.
- In:
International journal of retail & distribution management
39
(
2011
)
3
,
pp. 203-217
Persistent link: https://www.econbiz.de/10009012305
Saved in:
30
Managing consumer complaints : differences and similarities among heterogeneous retailers
Hansen, Torben
;
Wilke, Ricky
;
Zaichkowsky, Judith Lynne
- In:
International journal of retail & distribution management
38
(
2010
)
1
,
pp. 6-23
Persistent link: https://www.econbiz.de/10003940588
Saved in:
31
Effects of online store attributes on customer satisfaction and repurchase intentions
Dholakia, Ruby R.
;
Zhao, Miao
- In:
International journal of retail & distribution management
38
(
2010
)
6/7
,
pp. 482-496
Persistent link: https://www.econbiz.de/10003988611
Saved in:
32
Do Australian and American consumers differ in their perceived shopping experiences? : a bi-cultural analysis
Jones, Marilyn Y.
;
Vilches-Montero, Sonia
;
Spence, Mark T.
- In:
International journal of retail & distribution management
38
(
2010
)
8
,
pp. 578-596
Persistent link: https://www.econbiz.de/10008651875
Saved in:
33
Grocery store image, travel distance, satisfaction and behavioral intentions : evidence from a Midwest college town
Hsu, Maxwell K.
;
Huang, Yinghua
;
Swanson, Scott
- In:
International journal of retail & distribution management
38
(
2010
)
2/3
,
pp. 115-132
Persistent link: https://www.econbiz.de/10003964420
Saved in:
34
Retail web site interactivity : how does it influence customer satisfaction and behavioral intentions?
Dholakia, Ruby R.
;
Zhao, Miao
- In:
International journal of retail & distribution management
37
(
2009
)
10
,
pp. 821-838
Persistent link: https://www.econbiz.de/10009521958
Saved in:
35
Customer satisfaction in food retailing : comparing specialty and conventional grocery stores
Huddleston, Patricia
;
Whipple, Judith
;
Mattick, Rachel Nye
- In:
International journal of retail & distribution management
37
(
2009
)
1
,
pp. 63-80
Persistent link: https://www.econbiz.de/10009522028
Saved in:
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