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subject:"Customer service"
~subject:"Business-to-business marketing"
~isPartOf:"Journal of business research : JBR"
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Customer service
Business-to-business marketing
Salespeople
107
Verkaufspersonal
107
Selling
43
Verkauf
43
Beziehungsmarketing
21
Relationship marketing
21
Sales performance
18
B-to-B-Marketing
16
Arbeitsleistung
13
Job performance
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Arbeitszufriedenheit
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Job satisfaction
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Consumer behaviour
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Employee retention
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Success factor
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Supplier relationship management
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Work stress
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Business ethics
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Confidence
7
Firm performance
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Kundenservice
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Leistungsmotivation
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D'Alessandro, Steven
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1
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Journal of business research : JBR
Industrial marketing management : the international journal for industrial and high-tech firms
53
The journal of business & industrial marketing
26
Journal of business-to-business marketing
15
The journal of personal selling & sales management : JPSSM
15
Journal of marketing
11
Journal of the Academy of Marketing Science
9
Journal of personal selling & sales management
7
Journal of retailing and consumer services
7
SpringerLink / Bücher
7
Handbook of business-to-business marketing
6
Journal of service research : JSR
6
Journal of service research
5
The service industries journal
5
International journal of hospitality management
4
Journal of retailing
4
European journal of marketing
3
Gabler Edition Wissenschaft
3
Harvard business review : HBR
3
Harvard-Business-Manager : das Wissen der Besten
3
International journal of contemporary hospitality management
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
3
Journal of marketing theory and practice
3
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
3
Advances in business strategy and competitive advantage (ABSCA) book series
2
Applied Marketing Science / Angewandte Marketingforschung
2
Asia Pacific journal of marketing and logistics
2
Beiträge zur empirischen Marketing- und Vertriebsforschung
2
Business Guides on the Go
2
Business horizons
2
European business review
2
European research on management and business economics
2
Interaktionen im Dienstleistungsbereich
2
International journal of bank marketing
2
International journal of logistics : research and applications
2
International journal of services and operations management
2
Journal of marketing theory and practice : JMTP
2
Journal of service management
2
Naše gospodarstvo : NG
2
Psychology & marketing
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ECONIS (ZBW)
23
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1
The effect of inside sales and hybrid sales structures on customer value creation
Ramos, Carla
;
Claro, Danny Pimentel
;
Germiniano, Renato
- In:
Journal of business research : JBR
154
(
2023
),
pp. 1-19
Persistent link: https://www.econbiz.de/10013468754
Saved in:
2
Impact of stereotype threat on sales anxiety
Amin, Mohammad Sakif
;
Arndt, Aaron D.
;
Tanner, Emily C.
- In:
Journal of business research : JBR
154
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013468969
Saved in:
3
Entrepreneurial strategy-making, corporate entrepreneurship preparedness and entrepreneurial sales actions : improving B2B sales performance
Edwards, John
;
Miles, Morgan P.
;
D'Alessandro, Steven
; …
- In:
Journal of business research : JBR
157
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014227814
Saved in:
4
Linking B2B sales performance to entrepreneurial self-efficacy, entrepreneurial selling actions
Edwards, John
;
Miles, Morgan P.
;
D'Alessandro, Steven
; …
- In:
Journal of business research : JBR
142
(
2022
),
pp. 585-593
Persistent link: https://www.econbiz.de/10013168421
Saved in:
5
The effectiveness of AI salesperson vs. human salesperson across the buyer-seller relationship stages
Chang, Woojung
- In:
Journal of business research : JBR
148
(
2022
),
pp. 241-251
Persistent link: https://www.econbiz.de/10013325475
Saved in:
6
Business-to-business salespeople and political skill : relationship building, deviance, and performance
Good, Megan C.
;
Schwepker, Charles H. <Jr.>
- In:
Journal of business research : JBR
139
(
2022
),
pp. 32-43
Persistent link: https://www.econbiz.de/10013194145
Saved in:
7
The (quiet) ego and sales : transcending self-interest and its relationship with adaptive selling
Gilbert, Jonathan Ross
;
Krush, Michael T.
;
Trainor, Kevin J.
- In:
Journal of business research : JBR
150
(
2022
),
pp. 326-338
Persistent link: https://www.econbiz.de/10013365719
Saved in:
8
Feeling anxious : the dark side of checkout charity solicitations
Hepworth, Adam
;
Lee, Na Young
;
Zablah, Alex R.
- In:
Journal of business research : JBR
136
(
2021
),
pp. 330-342
Persistent link: https://www.econbiz.de/10012663208
Saved in:
9
Social anxiety and salesperson performance : the roles of mindful acceptance and perceived sales manager support
Lussier, Bruno
;
Philp, Matthew
;
Hartmann, Nathaniel N.
; …
- In:
Journal of business research : JBR
124
(
2021
),
pp. 112-125
Persistent link: https://www.econbiz.de/10012493844
Saved in:
10
Effectiveness of value calculators in B2B sales work : challenges at the sales-call level
Pöyry, Essi
;
Parvinen, Petri
;
Martens, Jonas
- In:
Journal of business research : JBR
126
(
2021
),
pp. 350-360
Persistent link: https://www.econbiz.de/10012494256
Saved in:
11
Continuous techno-training and business-to-business salesperson success : how boosting techno-efficacy enhances sales effort and performance
Rayburn, Steven W.
;
Badrinarayanan, Vishag
;
Anderson, …
- In:
Journal of business research : JBR
133
(
2021
),
pp. 66-78
Persistent link: https://www.econbiz.de/10012590168
Saved in:
12
Can buzzing bring business? : social interactions, network centrality and sales performance : an empirical study on business-to-business communities
Zhang, Yin
;
Lu, Baozhou
;
Zheng, Haidong
- In:
Journal of business research : JBR
112
(
2020
),
pp. 170-189
Persistent link: https://www.econbiz.de/10012230575
Saved in:
13
When and how frontline service employee authenticity influences purchase intentions
Matthews, Lynn
;
Eilert, Meike
;
Carlson, Les
;
Gentry, Jim
- In:
Journal of business research : JBR
114
(
2020
),
pp. 111-123
Persistent link: https://www.econbiz.de/10012257471
Saved in:
14
Investigating firm level drivers of salesperson brand identification
Allison, Lee
;
Flaherty, Karen E.
- In:
Journal of business research : JBR
121
(
2020
),
pp. 154-169
Persistent link: https://www.econbiz.de/10012417335
Saved in:
15
On conceptualizing, measuring, and managing augmented technology use in business-to-business sales contexts
Hunter, Gary K.
- In:
Journal of business research : JBR
105
(
2019
),
pp. 201-213
Persistent link: https://www.econbiz.de/10012128500
Saved in:
16
Propensity to trust salespeople : a contingent multilevel-multisource examination
Friend, Scott B.
;
Johnson, Jeff S.
;
Sohi, Ravipreet S.
- In:
Journal of business research : JBR
83
(
2018
),
pp. 1-9
Persistent link: https://www.econbiz.de/10011775837
Saved in:
17
Customer value co-creation behavior : a dyadic exploration of the influence of salesperson emotional intelligence on customer participation and citizenship behavior
Delpechitre, Duleeep
;
Beeler-Connelly, Lisa L.
;
Chaker, …
- In:
Journal of business research : JBR
92
(
2018
),
pp. 9-24
Persistent link: https://www.econbiz.de/10011925237
Saved in:
18
Sequencing of multi-faceted job satisfaction across business-to-business and business-to-consumer salespeople : a multi-group analysis
Hartmann, Nathaniel N.
;
Rutherford, Brian N.
;
Park, Jungkun
- In:
Journal of business research : JBR
70
(
2017
),
pp. 153-159
Persistent link: https://www.econbiz.de/10011620405
Saved in:
19
Linking thinking styles to sales performance : the importance of creativity and subjective knowledge
Goza, Mark D.
;
Locander, David A.
;
Howlett, Charles H.
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 4185-4193
Persistent link: https://www.econbiz.de/10011553953
Saved in:
20
Understanding the relationship between frontline employee boreout and customer orientation
Stock-Homburg, Ruth
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 4259-4268
Persistent link: https://www.econbiz.de/10011554145
Saved in:
21
Developing a multidimensional scale of customer-oriented deviance (COD)
Leo, Cheryl
;
Russell-Bennett, Rebekah
- In:
Journal of business research : JBR
67
(
2014
)
6
,
pp. 1218-1225
Persistent link: https://www.econbiz.de/10010365146
Saved in:
22
Shared ethnicity effects on service encounters : a study across three US subcultures
Montoya, Detra Y.
;
Briggs, Elten
- In:
Journal of business research : JBR
66
(
2013
)
3
,
pp. 314-320
Persistent link: https://www.econbiz.de/10009720304
Saved in:
23
Customer orientation dissimilarity, sales unit identification, and customer-directed extra-role behaviors : understanding the contingency role of coworker support
Mengüç, Bülent
;
Boichuk, Jeffrey P.
- In:
Journal of business research : JBR
65
(
2012
)
9
,
pp. 1357-1363
Persistent link: https://www.econbiz.de/10009562019
Saved in:
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