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The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine; Dominique-Ferreira, Sergio; … - In: Journal of retailing and consumer services 64 (2022), pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
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The impact of artificial intelligence and employee service quality on customer satisfaction and loyalty
Prentice, Catherine; Lopes, Sergio Dominique; Wang, Xuequn - In: Journal of hospitality marketing & management 29 (2020) 7, pp. 739-756
Persistent link: https://www.econbiz.de/10012312148
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The influence of brand experience and service quality on customer engagement
Prentice, Catherine; Wang, Xuequn; Loureiro, Sandra … - In: Journal of retailing and consumer services 50 (2019), pp. 50-59
Persistent link: https://www.econbiz.de/10012114115
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Emotional intelligence or artificial intelligence : an employee perspective
Prentice, Catherine; Lopes, Sergio Dominique; Wang, Xuequn - In: Journal of hospitality marketing & management 29 (2020) 4, pp. 377-403
Persistent link: https://www.econbiz.de/10012256141
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The influence of product and personal attributes on organic food marketing
Prentice, Catherine; Chen, Jue; Wang, Xuequn - In: Journal of retailing and consumer services 46 (2019), pp. 70-78
Persistent link: https://www.econbiz.de/10011980788
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Mind, service quality, relationship with airlines
Prentice, Catherine; Hsiao, Aaron; Wang, Xuequn; … - In: Journal of strategic marketing 31 (2023) 1, pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
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Self‐Regulation Deficiency in Predicting Problematic Use of Mobile Social Networking Apps : The Role of Media Dependency*
Liu, Zilong; Lin, Xiaolin; Wang, Xuequn; Wang, Tianhua - In: Decision Sciences 53 (2020) 5, pp. 827-855
Persistent link: https://www.econbiz.de/10012408721
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How search and evaluation cues influence consumers' continuous watching and purchase intentions : an investigation of live-stream shopping from an information foraging perspective
Liu, Zilong; Li, Jianing; Wang, Xuequn; Guo, Yiru - In: Journal of business research : JBR 168 (2023), pp. 1-16
Persistent link: https://www.econbiz.de/10014434848
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Impact of perceived corporate social responsibility on peer-to-peer accommodation consumers' repurchase intention and switching intention
Huang, Songshan; Wang, Xuequn; Qu, Hua - In: Journal of hospitality marketing & management 32 (2023) 7, pp. 893-916
Persistent link: https://www.econbiz.de/10014369549
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How chatbots augment human intelligence in customer services : a mixed-methods study
Lin, Xiaolin; Wang, Xuequn; Shao, Bin; Taylor, Joseph - In: Journal of management information systems : JMIS 41 (2024) 4, pp. 1016-1041
Persistent link: https://www.econbiz.de/10015196847