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Modeling latent sources in call center arrival data
Landon, Joshua; Ruggeri, Fabrizio; Soyer, Refik; … - In: European journal of operational research : EJOR 204 (2010) 3, pp. 597-603
Persistent link: https://www.econbiz.de/10003955978
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Online scheduling policies for multiclass call centers with impatient customers
Jouini, Oualid; Pot, Auke; Koole, Ger M.; Dallery, Yves - In: European journal of operational research : EJOR 207 (2010) 1, pp. 258-268
Persistent link: https://www.econbiz.de/10003997229
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Call center service process analysis : Bayesian parametric and semi-parametric mixture modeling
Aktekin, Tevfik - In: European journal of operational research : EJOR 234 (2014) 3, pp. 709-719
Persistent link: https://www.econbiz.de/10010360428
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A stochastic programming model for scheduling call centers with global Service Level Agreements
Robbins, Thomas R.; Harrison, Terry P. - In: European journal of operational research : EJOR 207 (2010) 3, pp. 1608-1619
Persistent link: https://www.econbiz.de/10008702094
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Inter-dependent, heterogeneous, and time-varying service-time distributions in call centers
Ibrahim, Rouba; L'Ecuyer, Pierre; Shen, Haipeng; … - In: European journal of operational research : EJOR 250 (2016) 2, pp. 480-492
Persistent link: https://www.econbiz.de/10011441678
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On the estimation of the true demand in call centers with redials and reconnects
Ding, Sihan; Koole, Ger M.; Mei, R. D. van der - In: European journal of operational research : EJOR 246 (2015) 1, pp. 250-262
Persistent link: https://www.econbiz.de/10011341649
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On the scheduling of operations in a chat contact center
Legros, Benjamin; Jouini, Oualid - In: European journal of operational research : EJOR 274 (2019) 1, pp. 303-316
Persistent link: https://www.econbiz.de/10011990069
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A simulation-based decomposition approach for two-stage staffing optimization in call centers under arrival rate uncertainty
Thuy Anh Ta; Chan, Wyean; Bastin, Fabian; L'Ecuyer, Pierre - In: European journal of operational research : EJOR 293 (2021) 3, pp. 966-979
Persistent link: https://www.econbiz.de/10012533794
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Decision making under uncertain and dependent system rates in service systems
Ekin, Tahir; Aktekin, Tevfik - In: European journal of operational research : EJOR 291 (2021) 1, pp. 335-348
Persistent link: https://www.econbiz.de/10012495311
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Balanced routing with partial information in a distributed parallel many-server queueing system
Zhong, Zhiheng; Cao, Ping - In: European journal of operational research : EJOR 304 (2023) 2, pp. 618-633
Persistent link: https://www.econbiz.de/10013534548