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Customer relationship management and the impact of e-coupons on B2C retail markets
Smith, Alan D.; Shock, James R.; Beaves, Robert - In: International journal of business information systems : … 30 (2019) 2, pp. 203-231
Persistent link: https://www.econbiz.de/10012037773
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Factors driving consumer loyalty intention towards e-tailers : an integrated model
Punyatoya, Plavini; Satpathy, Anurag; Agrawal, Arjun - In: International journal of business information systems : … 27 (2018) 4, pp. 466-492
Persistent link: https://www.econbiz.de/10011856689
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A conceptual model for proactive-interactive customer complaint management systems
Atlikhan, Atefeh; Albadvi, Amir; Ghapanchi, Amir Hossein - In: International journal of business information systems : … 13 (2013) 4, pp. 490-503
Persistent link: https://www.econbiz.de/10010231390
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Queuing system for different classes of customers
Alotaibi, Youseef; Liu, Fei - In: International journal of business information systems : … 13 (2013) 4, pp. 418-434
Persistent link: https://www.econbiz.de/10010231405
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Customer relationship management's linking to export performance : the mediating role of relational capital, in Iran
Aminafshar, Zahra; Bayat, Ruhollah; Hooshangi, Mohsen - In: International journal of business information systems : … 38 (2021) 2, pp. 200-218
Persistent link: https://www.econbiz.de/10012695176
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Antecedents of repurchase intentions in Indian e-commerce
Syed, Habeeb; Sudhakar, K. Francis; Rahul, T. - In: International journal of business information systems : … 38 (2021) 2, pp. 219-239
Persistent link: https://www.econbiz.de/10012695197
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An empirical examination of customer experience co-creation model in banking self service technologies
Agrawal, Amit Kumar; Nagendra, Asha; Divekar, Rajiv; … - In: International journal of business information systems : … 29 (2018) 2, pp. 268-280
Persistent link: https://www.econbiz.de/10011980273
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Listening to the consumer's voice in website analytics
Bunker, Matthew P.; Rawwas, Mohammed Y. A.; … - In: International journal of business information systems : … 23 (2016) 1, pp. 116-130
Persistent link: https://www.econbiz.de/10011637499
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Factors propelling the adoption of internet banking : the role of e-customer service, website design, brand image and customer satisfaction
Rahi, Samar; Mazuri Abd Ghani; Abdul Hafaz Ngah - In: International journal of business information systems : … 33 (2020) 4, pp. 549-569
Persistent link: https://www.econbiz.de/10012199507
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Relationship between customer loyalty and service failure, service recovery and switching costs in online retailing
Kamble, Aakash Ashok; Walvekar, Shubhangi - In: International journal of business information systems : … 32 (2019) 1, pp. 56-72
Persistent link: https://www.econbiz.de/10012154594