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Innovative capacity, quality certification and performance in the hotel sector
Hernández-Perlines, Felipe; Ariza-Montes, Antonio; … - In: International journal of hospitality management 82 (2019), pp. 220-230
Persistent link: https://www.econbiz.de/10012121705
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Applying mixed methods to identify what drives quick service restaurant's customer satisfaction at the unit-level
Mathe-Soulek, Kimberly; Slevitch, Lisa; Dallinger, Ioana - In: International journal of hospitality management 50 (2015), pp. 46-54
Persistent link: https://www.econbiz.de/10011387958
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Developing and validating a multidimensional quality scale for mega-events
Lee, Jin-soo; Lee, Choong-Ki; Park, Chang-kyu - In: International journal of hospitality management 43 (2014), pp. 121-131
Persistent link: https://www.econbiz.de/10010427927
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Why do customers switch? : more satiated or less satisfied
Park, Jeong-yeol; Jang, Soocheong - In: International journal of hospitality management 37 (2014), pp. 159-170
Persistent link: https://www.econbiz.de/10010354187
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Self-service technology kiosk design for restaurants : an QFD application
Park, Soona; Letho, Xinran; Letho, Mark - In: International journal of hospitality management 92 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012425712
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Effects of offering incentives for reviews on trust : role of review quality and incentive source
Ai, Jin; Gursoy, Dogan; Liu, Yue; Lv, Xingyang - In: International journal of hospitality management 100 (2022), pp. 1-9
Persistent link: https://www.econbiz.de/10013266168
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Food delivery application quality in customer brand loyalty formation : identifying its antecedent and outcomes
Lee, Soyeun Olivia; Han, Heesup - In: International journal of hospitality management 107 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10014227210