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Creating memorable shopping experiences to meet phygital customers' needs : evidence from sporting goods stores

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Self-recovery after self-service technology failures : do motivations and self-efficacy matter?

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Understanding the implementation of retail self-service check-out technologies using necessary condition analysis

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Customer expectations of unattended grocery delivery services : mapping forms and determinants

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Service quality and store design in retail competitiveness

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Cashier-free checkout system : to improve in-store shopping experience

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Amplifying commitment and word-of-mouth in fashion retailing through omni-channel experiences

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The consequences of showrooming behaviour on customer satisfaction and loyalty

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Success factors driving consumer reuse intention of mobile shopping application channel

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Shopping motivation in consumer loyalty formation process : the case of Spanish retail

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