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An empirical inquiry into the antecedents and consequences of perceived e-retailer's resilience
Raju, G. Amar; Roy, Souvik; Mandal, Santanu - In: International journal of services, economics and management 9 (2018) 3/4, pp. 208-230
Persistent link: https://www.econbiz.de/10012035887
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Service quality, customer satisfaction and loyalty in the Yemeni mobile service market
Akroush, Mamoun N.; Dawood, Shuhd A.; Affara, Israa B. - In: International journal of services, economics and management 7 (2015) 1, pp. 53-73
Persistent link: https://www.econbiz.de/10011607179
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Understanding the antecedents of service decisions : an integration of service promiscuity and customer citizenship behaviour
Godwin, Benny J.; Wright, Rowena - In: International journal of services, economics and management 10 (2019) 1, pp. 34-54
Persistent link: https://www.econbiz.de/10012178909
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Service innovation : building a sustainable competitive advantage in higher education
Boon Liat Cheng; Cham Tat Huei; Dent, Michael M.; … - In: International journal of services, economics and management 10 (2019) 4, pp. 289-309
Persistent link: https://www.econbiz.de/10012178948
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Customer value : encounter satisfaction : overall satisfaction : examining the relationship in tourism destinations
Zouni, Georgia; Tsogas, Markos Marios H.; Lykoudi, … - In: International journal of services, economics and management 10 (2019) 4, pp. 357-379
Persistent link: https://www.econbiz.de/10012178955
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The moderating role of service innovation on the relationship between customer satisfaction and customer value : a case of 3-star hotels in Jakarta
Sukwadi, Ronald - In: International journal of services, economics and management 8 (2017) 1/2, pp. 18-34
Persistent link: https://www.econbiz.de/10011892259
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Modelling consumers' perceptions of internet service quality by structured equation analysis
Abdul Rahman; San, Lee Har; Jing, Dong; Yan, Qu; Syriac … - In: International journal of services, economics and management 8 (2017) 3, pp. 197-207
Persistent link: https://www.econbiz.de/10011892375
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Special issue: Service imperatives in the new economy : enhancing customer experience
Mathew, P. V. (contributor) - 2014
Persistent link: https://www.econbiz.de/10010432133
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Enhancing customer experience in Canadian hotels
Jayawardena, Chandana; Sukhu, Anupama - In: International journal of services, economics and management 6 (2014) 2, pp. 163-180
Persistent link: https://www.econbiz.de/10010432158
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Why travellers share information online : a model of trust, innovativeness and loyalty in Generation Y travellers
Sukhu, Anupama; Bilgihan, Anil - In: International journal of services, economics and management 6 (2014) 2, pp. 115-131
Persistent link: https://www.econbiz.de/10010432185