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Optimal staffing policy for queueing systems with cyclic demands
Liao, Pen-yuan - In: International journal of services and operations management 7 (2010) 3, pp. 317-332
Persistent link: https://www.econbiz.de/10008798967
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Contact centre service excellence : a proposed conceptual framework
Surya Dharamdass; Fernando, Yudi - In: International journal of services and operations management 29 (2018) 1, pp. 18-41
Persistent link: https://www.econbiz.de/10011849891
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The level of service quality in the mobile telephony sector : the case of Mauritius
Mahadeo, J. D.; Durbarry, Ramesh - In: International journal of services and operations management 4 (2008) 6, pp. 730-744
Persistent link: https://www.econbiz.de/10003765136
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A framework for a customer approach to performance measurement in a service context
Ukko, Juhani; Pekkola, Sanna - In: International journal of services and operations management 22 (2015) 2, pp. 210-220
Persistent link: https://www.econbiz.de/10011522569
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The effects of perceived justice and experience on service recovery satisfaction and post-purchase behaviours in the airline industry
Pai, Fan-Yun - In: International journal of services and operations management 21 (2015) 2, pp. 175-186
Persistent link: https://www.econbiz.de/10011380064
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Determining satisfaction through customer-perceived service quality and value : evidence from Ethiopian telecommunications
Negi, Rakshit - In: International journal of services and operations management 7 (2010) 3, pp. 333-350
Persistent link: https://www.econbiz.de/10008798963
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The facilitating dynamic of customer-employee satisfaction : contributions from the person-centred approach to service encounters
Chinchilla, Andrés; Sepúlveda, César J.; Madero, Sergio - In: International journal of services and operations management 32 (2019) 3, pp. 339-361
Persistent link: https://www.econbiz.de/10012009018
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Exploring consumer power triggers in retail and service settings
Apiradee Wongkitrungrueng - In: International journal of services and operations management 34 (2019) 4, pp. 421-446
Persistent link: https://www.econbiz.de/10012162856
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Service recovery strategies using social media sites
Fan, Ying; Niu, Run H. - In: International journal of services and operations management 28 (2017) 4, pp. 540-563
Persistent link: https://www.econbiz.de/10011860881
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Measuring students' expectations of service quality of a higher education institution in a longitudinal design
Campos, Domingos Fernandes; Santos, Guido Salvi dos; … - In: International journal of services and operations management 31 (2018) 3, pp. 303-324
Persistent link: https://www.econbiz.de/10011978867