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Shaping, organizing, and rethinking service innovation : a multidimensional framework
Rubalcaba-Bermejo, Luis; Michel, Stefan; Sundbo, Jon; … - In: Journal of service management 23 (2012) 5, pp. 696-715
Persistent link: https://www.econbiz.de/10009666540
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Learning from the pioneering founders of the service research field
Bowen, David E.; Fisk, Raymond P.; Bateson, John E. G.; … - In: Journal of service management 34 (2023) 4, pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
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Paradigms in service research
Tronvoll, Bård; Brown, Stephen Walter; Gremler, Dwayne D. - In: Journal of service management 22 (2011) 5, pp. 560-585
Persistent link: https://www.econbiz.de/10009405818
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Shaping, organizing, and rethinking service innovation: a multidimensional framework
Rubalcaba, Luis; Michel, Stefan; Sundbo, Jon; Brown, … - In: Journal of service management 23 (2012) 5, pp. 696-716
Persistent link: https://www.econbiz.de/10010026072
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Exploring customer engagement tensions when pursuing responsible business practices
Gallan, Andrew S.; Hildebrand, Diogo; Loureiro, Yuliya … - In: Journal of service management 35 (2024) 4, pp. 464-489
Persistent link: https://www.econbiz.de/10015078048
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Why service recovery fails: Tensions among customer, employee, and process perspectives
Michel, Stefan; Bowen, David; Johnston, Robert - In: Journal of service management 20 (2009) 3/4, pp. 253-273
Persistent link: https://www.econbiz.de/10008374474
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Why service recovery fails: Tensions among customer, employee, and process perspectives
Michel, Stefan; Bowen, David; Johnston, Robert - In: Journal of service management 20 (2009) 3, pp. 253-273
Persistent link: https://www.econbiz.de/10008374516
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Paradigms in service research
Tronvoll, Bård; Brown, Stephen W.; Gremler, Dwayne D.; … - In: Journal of service management 22 (2011) 5, pp. 560-586
Persistent link: https://www.econbiz.de/10009340257