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Customer co‐creation in servic...
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Dienstleistungssektor
9
Service industry
9
Dienstleistungsqualität
8
Service quality
8
Beziehungsmarketing
5
Consumer behaviour
5
Customer integration
5
Customer satisfaction
5
Dienstleistung
5
Konsumentenverhalten
5
Kundenintegration
5
Kundenzufriedenheit
5
Relationship marketing
5
Services
5
Dienstleistungsmanagement
4
Innovation
4
Service innovation
4
Service management
4
Betriebliche Wertschöpfung
3
Dienstleistungsinnovation
3
Dienstleistungsmarketing
3
Innovation management
3
Innovationsmanagement
3
Services marketing
3
Value creation
3
Arbeitsgruppe
2
Bundling strategy
2
Business services
2
Customer experience
2
Customer service
2
Forschung
2
Forschungskooperation
2
Gesundheitsversorgung
2
Gesundheitswesen
2
Health care
2
Health care system
2
Industrie
2
Knowledge transfer
2
Kundenservice
2
Leistungsbündel
2
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25
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3
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Witell, Lars
14
Gustafsson, Anders
11
Verma, Rohit
8
Kristensson, Per
5
Edvardsson, Bo
4
Elg, Mattias
3
Löfgren, Martin
3
McColl-Kennedy, Janet R.
3
Meiren, Thomas
3
Schäfer, Adrienne
3
Ding, Xin David
2
Engström, Jon
2
Huang, Yang
2
Jaakkola, Elina
2
Joglekar, Nitin
2
Poksinska, Bozena
2
Anderson, Laurel
1
Andreassen, Tor Wallin
1
Bolton, Ruth N.
1
Bowen, David E.
1
Brodie, Roderick J.
1
Caruelle, Delphine
1
Choi, Sunmee
1
Colurcio, Maria
1
Dixon, Michael
1
Friman, Margareta
1
Heinonen, Kristina
1
Helkkula, Anu
1
Hogan, Suellen J.
1
Högström, Claes
1
Karniouchina, Ekaterina V.
1
Kim, Shinyoung
1
Lervik-Olsen, Line
1
Löfberg, Nina
1
Mele, Cristina
1
Olsen, Line Lervik
1
Parasuraman, A.
1
Perks, Helen
1
Radnor, Zoe
1
Reynoso, Javier
1
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QUIS <12, 2011, Ithaca, NY>
1
QUIS <14., 2015, Schanghai>
1
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Journal of service management
Journal of Service Management
42
Journal of business research : JBR
34
Managing service quality : MSQ ; an international journal
13
International journal of quality and service sciences
12
International journal of service industry management : IJSIM
11
The TQM Journal
11
Journal of Services Marketing
10
Journal of retailing and consumer services
10
Conjoint measurement : methods and applications
9
Journal of operations management : publ. quarterly by the American Production & Inventory Control Society, Inc
8
Journal of service research : JSR
8
The journal of services marketing
7
International Journal of Quality and Service Sciences
6
Production and operations management : an international journal of the Production and Operations Management Society
6
Quality management journal : QMJ
6
The TQM journal : the international review of organizational improvement
6
Journal of service research
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
Creativity and innovation management
4
Decision line
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of production economics
4
Journal of Business Research
4
Psychology & marketing
4
Conjoint measurement : methods and applications ; with 91 tables
3
International Journal of Operations & Production Management
3
Journal of retailing
3
Journal of the Academy of Marketing Science
3
Research handbook on services management
3
The journal of product innovation management : an internat. publication of the Product Development & Management Association
3
Total quality management
3
European Journal of Marketing
2
European journal of operational research : EJOR
2
IFN Working Paper
2
IFN working paper
2
Innovating for trust
2
International journal of product development : IJPD
2
Involving customers in new service development
2
Journal of operations management
2
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ECONIS (ZBW)
22
OLC EcoSci
6
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1
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1
Customer co-creation in service innovation: a matter of communication?
Gustafsson, Anders
;
Kristensson, Per
;
Witell, Lars
- In:
Journal of service management
23
(
2012
)
3
,
pp. 311-328
Persistent link: https://www.econbiz.de/10009991453
Saved in:
2
Idea generation: customer co-creation versus traditional market research techniques
Witell, Lars
;
Kristensson, Per
;
Gustafsson, Anders
; …
- In:
Journal of service management
22
(
2011
)
2
,
pp. 140-160
Persistent link: https://www.econbiz.de/10008995335
Saved in:
3
Idea generation : customer co-creation versus traditional market research techniques
Witell, Lars
;
Kristensson, Per
;
Gustafsson, Anders
; …
- In:
Journal of service management
22
(
2011
)
2
,
pp. 140-159
Persistent link: https://www.econbiz.de/10009155031
Saved in:
4
Customer co-creation in service innovation : a matter of communication?
Gustafsson, Anders
;
Kristensson, Per
;
Witell, Lars
- In:
Journal of service management
23
(
2012
)
3
,
pp. 311-327
Persistent link: https://www.econbiz.de/10009619172
Saved in:
5
Service strategies in a supply chain
Löfberg, Nina
;
Witell, Lars
;
Gustafsson, Anders
- In:
Journal of service management
21
(
2010
)
4
,
pp. 427-440
Persistent link: https://www.econbiz.de/10008656293
Saved in:
6
Turning customer satisfaction measurements into action
Olsen, Line Lervik
;
Witell, Lars
;
Gustafsson, Anders
- In:
Journal of service management
25
(
2014
)
4
,
pp. 556-571
Persistent link: https://www.econbiz.de/10010405193
Saved in:
7
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
8
Pushing the frontier of sustainable service operations management: Evidence from US hospitality industry
Zhang, Jie J.
;
Joglekar, Nitin
;
Verma, Rohit
- In:
Journal of service management
23
(
2012
)
3
,
pp. 377-400
Persistent link: https://www.econbiz.de/10009991457
Saved in:
9
Customer experience in online financial services: A study of behavioral intentions for techno-ready market segments
Ding, Xin David
;
Huang, Yang
;
Verma, Rohit
- In:
Journal of service management
22
(
2011
)
3
,
pp. 344-367
Persistent link: https://www.econbiz.de/10009166379
Saved in:
10
Customer experience in online financial services : a study of behavioral intentions for techno-ready market segments
Ding, Xin David
;
Huang, Yang
;
Verma, Rohit
- In:
Journal of service management
22
(
2011
)
3
,
pp. 344-366
Persistent link: https://www.econbiz.de/10009239537
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