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Dienstleistung
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Huang, Ming-Hui
4
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Journal of service research
The service industries journal
72
The journal of services marketing
63
Journal of business research : JBR
62
Journal of service management
60
Başbakanlık Devlet Istatistik Enstitüsü, Yayin
56
Journal of service research : JSR
49
SpringerLink / Bücher
35
Industrial marketing management : the international journal for industrial and high-tech firms
28
International journal of production economics
28
International journal of services technology and management
28
Journal of retailing and consumer services
28
Working paper / National Bureau of Economic Research, Inc.
28
International journal of hospitality management
24
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
24
Services marketing quarterly
24
The journal of business & industrial marketing
24
NBER working paper series
22
European journal of operational research : EJOR
20
NBER Working Paper
20
European journal of marketing : EJM
19
International journal of services and operations management
18
Service business
18
The science of service systems
17
European journal of law and economics
16
International journal of quality and service sciences
16
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
16
Bilateral studies in private international law : publ. for the Parker School of Foreign and Comparative Law, Columbia University
15
Handbook of service science ; [Vol. 1]
15
London School of Economics and Political Science - Publications
15
Management science : journal of the Institute for Operations Research and the Management Sciences
15
The handbook of innovation and services : a multi-disciplinary perspective
15
Discussion paper / Centre for Economic Policy Research
14
EUI working paper / LAW
13
Meddelanden från Svenska Handelshögskolan
13
Prospects for the professions in China
13
European review of service economics and management
12
International journal of contemporary hospitality management
12
International journal of production research
12
International review of law and economics
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ECONIS (ZBW)
21
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1
Service
robots : drivers of perceived responsibility for
service
outcomes
Jörling, Moritz
;
Böhm, Robert
;
Paluch, Stefanie
- In:
Journal of service research
22
(
2019
)
4
,
pp. 404-420
Persistent link: https://www.econbiz.de/10012127951
Saved in:
2
Service
innovation : a new conceptualization and path forward
Gustafsson, Anders
;
Snyder, Hannah
;
Witell, Lars
- In:
Journal of service research
23
(
2020
)
2
,
pp. 111-115
Persistent link: https://www.econbiz.de/10012216495
Saved in:
3
Customer ethnic bias in
service
encounters
Linzmajer, Marc
;
Brach, Simon
;
Walsh, Gianfranco
; …
- In:
Journal of service research
23
(
2020
)
2
,
pp. 194-210
Persistent link: https://www.econbiz.de/10012216633
Saved in:
4
The trajectory touchpoint technique : a deep dive methodology for
service
innovation
Sudbury-Riley, Lynn
;
Hunter-Jones, Philippa
;
Al-Abdin, Ahmed
- In:
Journal of service research
23
(
2020
)
2
,
pp. 229-251
Persistent link: https://www.econbiz.de/10012216648
Saved in:
5
Moving
service
research forward
Huang, Ming-Hui
;
Malthouse, Edward
;
Noble, Stephanie
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 459-461
Persistent link: https://www.econbiz.de/10012662578
Saved in:
6
Service
research priorities : designing sustainable
service
ecosystems
Field, Joy M.
;
Fotheringham, Darima
;
Subramony, Mahesh
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 462-479
Persistent link: https://www.econbiz.de/10012662579
Saved in:
7
Managing customer uncertainty in making
service
offshoring decisions
Lu, Lu
;
Gregory, Gary D.
;
Ngo, Liem Viet
;
Bagozzi, …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 500-519
Persistent link: https://www.econbiz.de/10012662582
Saved in:
8
Consumers on the job : contextualization crafting in expert services
Azzari, Courtney Nations
;
Anderson, Laurel
;
Mende, Martin
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 520-541
Persistent link: https://www.econbiz.de/10012662583
Saved in:
9
Engaged to a robot? : the role of AI in
service
Huang, Ming-Hui
;
Rust, Roland T.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 30-41
Persistent link: https://www.econbiz.de/10012426758
Saved in:
10
Replaced by a robot :
service
implications in the age of the machine
McLeay, Fraser
;
Osburg, Victoria Sophie
;
Yoganathan, Vignesh
- In:
Journal of service research
24
(
2021
)
1
,
pp. 104-121
Persistent link: https://www.econbiz.de/10012426765
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