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~isPartOf:"Journal of service research : JSR"
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Beziehungsmarketing
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Eisingerich, Andreas B
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Journal of service research : JSR
Journal of business research : JBR
673
Journal of retailing and consumer services
600
SpringerLink / Bücher
432
Industrial marketing management : the international journal for industrial and high-tech firms
415
International journal of hospitality management
299
The journal of services marketing
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The service industries journal
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The journal of business & industrial marketing
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Journal of the Academy of Marketing Science
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Journal of strategic marketing
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International journal of electronic customer relationship management : IJECRM
140
International journal of contemporary hospitality management
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Journal of marketing
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Gabler Edition Wissenschaft
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Journal of travel and tourism marketing
116
Journal of hospitality marketing & management
115
The journal of product & brand management
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Tourism management : research, policies, practice
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European journal of marketing : EJM
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Services marketing quarterly
109
Asia Pacific journal of marketing and logistics
107
Journal of retailing
105
Psychology & marketing
105
The journal of brand management : an international journal
102
Springer eBook Collection / Business and Economics
101
Cogent business & management
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Marketing intelligence & planning
97
Service business
96
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
88
The international journal of bank marketing : IJBM
87
European journal of operational research : EJOR
86
Journal of marketing management : MM
84
International journal of production economics
83
Springer eBook Collection
82
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
79
Business horizons
74
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
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ECONIS (ZBW)
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1
IT-related
service
: a multidisciplinary perspective
Huang, Ming-hui
;
Rust, Roland T.
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 251-258
Persistent link: https://www.econbiz.de/10009782150
Saved in:
2
Contagious effects of customer misbehavior in access-based services
Schaefers, Tobias
;
Wittkowski, Kristina
;
Benoit, Sabine
; …
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 3-21
Persistent link: https://www.econbiz.de/10011433127
Saved in:
3
Key skills for crafting customer solutions within an ecosystem : a theories-in-use perspective
Friend, Scott B.
;
Malshe, Avinash
- In:
Journal of service research : JSR
19
(
2016
)
2
,
pp. 174-191
Persistent link: https://www.econbiz.de/10011485437
Saved in:
4
Getting smart : learning from technology-empowered frontline interactions
Marinova, Detelina
;
Ruyter, Ko de
;
Huang, Ming-Hui
; …
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 29-42
Persistent link: https://www.econbiz.de/10011647479
Saved in:
5
The complex role of complexity : how
service
providers can mitigate negative effects of perceived
service
complexity when selling professional services
Mikolon, Sven
;
Kolberg, Anika
;
Haumann, Till
;
Wieseke, Jan
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 513-528
Persistent link: https://www.econbiz.de/10011392292
Saved in:
6
The value of codesign : the effect of customer involvement in
service
design teams
Trischler, Jakob
;
Pervan, Simon J.
;
Kelly, Stephen J.
; …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 75-100
Persistent link: https://www.econbiz.de/10011855780
Saved in:
7
Absorbing customer knowledge : how customer involvement enables
service
design success
Storey, Chris
;
Larbig, Christine
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011855781
Saved in:
8
Customer interaction and innovation in hybrid offerings : investigating moderation and mediation effects for goods and services innovation
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Evanschitzky, …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 119-134
Persistent link: https://www.econbiz.de/10011855783
Saved in:
9
Motivating customers to adhere to expert advice in professional services : a medical
service
context
Seiders, Kathleen
;
Flynn, Andrea Godfrey
;
Berry, Leonard L.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 39-58
Persistent link: https://www.econbiz.de/10010483440
Saved in:
10
Service
systems : a broadened framework and research agenda on value propositions, engagement, and
service
experience
Chandler, Jennifer D.
;
Lusch, Robert F.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 6-22
Persistent link: https://www.econbiz.de/10010483444
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