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Do customer participation and cognitive ability influence satisfaction?
Jia, Jingdong; Wang, Jing - In: The service industries journal 36 (2016) 9/10, pp. 416-437
Persistent link: https://www.econbiz.de/10011579203
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Explaining market heterogeneity in terms of value perceptions
Ruiz, David Martín; Barroso Castro, Carmen; Amario, … - In: The service industries journal 27 (2007) 7/8, pp. 1087-1110
Persistent link: https://www.econbiz.de/10003598961
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An approach to prioritize customer-based, cost-effective service enhancements
Srinivasan, V.; Shainesh, G.; Sharma, Anand K. - In: The service industries journal 35 (2015) 13/14, pp. 747-762
Persistent link: https://www.econbiz.de/10011439912
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An integrative framework for customer switching behavior
Mosavi, Seyed Mohammad; Sangari, Mohamad Sadegh; … - In: The service industries journal 38 (2018) 15/16, pp. 1067-1094
Persistent link: https://www.econbiz.de/10011977442
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Does emotional labor moderate customer participation and buying?
Seger-Guttmann, Tali; Medler-Liraz, Hana - In: The service industries journal 36 (2016) 7/8, pp. 356-373
Persistent link: https://www.econbiz.de/10011564156
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Service value and switching barriers : a personal values perspective
Pham Ngoc Thuy; Le Nguyen Hau; Evangelista, Felicitas - In: The service industries journal 36 (2016) 3/4, pp. 142-162
Persistent link: https://www.econbiz.de/10011564533
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The dark side of AI-powered service interactions : exploring the process of co-destruction from the customer perspective
Castillo, Daniela; Canhoto, Ana Isabel Domingos; Said, … - In: The service industries journal 41 (2021) 13/14, pp. 900-925
Persistent link: https://www.econbiz.de/10012695298
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A review of customer citizenship behaviors in the service context
Gong, Taeshik; Yi, Youjae - In: The service industries journal 41 (2021) 3/4, pp. 169-199
Persistent link: https://www.econbiz.de/10012483668
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The interrelationships between relationship marketing constructs and customer engagement dimensions
Van Tonder, Estelle; Petzer, Daniël Johannes - In: The service industries journal 38 (2018) 13/14, pp. 948-973
Persistent link: https://www.econbiz.de/10011962028
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How does customer engagement value occur in restaurants? : a stimulus-organism-response(S-O-R) perspective
Kabadayi, Ebru Tumer; Aksoy, Nilsah Cavdar; Baydogan … - In: The service industries journal 43 (2023) 7/8, pp. 497-524
Persistent link: https://www.econbiz.de/10014321607