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Consumer behaviour
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Sparks, Beverley
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Journal of travel and tourism marketing
9
International journal of hospitality management
6
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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Tourism management : research, policies, practice
6
International journal of contemporary hospitality management
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Tourism analysis : an interdisciplinary tourism & hospitality journal
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Customer engagement : contemporary issues and challenges
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ECONIS (ZBW)
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1
The role of value and trust in shaping recommendation intentions : evidence from travel app users
Choi, Kijung
;
Wang, Ying
;
Sparks, Beverley
- In:
Tourism analysis : an interdisciplinary tourism & …
27
(
2022
)
3
,
pp. 395-401
Persistent link: https://www.econbiz.de/10013547763
Saved in:
2
Customer's angry voice : targeting employees or the organization?
McColl-Kennedy, Janet R.
;
Sparks, Beverley
;
Nguyen, Doan T.
- In:
Journal of business research : JBR
64
(
2011
)
7
,
pp. 707-713
Persistent link: https://www.econbiz.de/10009151712
Saved in:
3
Business improvement preferences for small/medium hospitality firms in Australia
Butcher, Ken
;
Sparks, Beverley
- In:
International journal of contemporary hospitality management
23
(
2011
)
3
,
pp. 282-296
Persistent link: https://www.econbiz.de/10009157093
Saved in:
4
Antecedents and consequences of consumer value : a longitudinal study of timeshare owners
Bradley, Graham L.
;
Sparks, Beverley
- In:
Journal of travel research : a quarterly publication of …
51
(
2012
)
2
,
pp. 191-204
Persistent link: https://www.econbiz.de/10009509149
Saved in:
5
Cooling off and backing out : understanding consumer decisions to rescind a product purchase
Sparks, Beverley
;
Bradley, Graham L.
;
Jennings, Gayle R.
; …
- In:
Journal of business research : JBR
67
(
2014
)
1
,
pp. 2903-2910
Persistent link: https://www.econbiz.de/10010235283
Saved in:
6
The influence of customer brand identification on hotel brand evaluation and loyalty development
So, Kevin Kam Fung
;
King, Ceridwyn
;
Sparks, Beverley
; …
- In:
International journal of hospitality management
34
(
2013
),
pp. 31-41
Persistent link: https://www.econbiz.de/10009766748
Saved in:
7
Service encounters and face loss : issues of failures, fairness, and context
Lee, Yun Lok
;
Sparks, Beverley
;
Butcher, Ken
- In:
International journal of hospitality management
34
(
2013
),
pp. 384-393
Persistent link: https://www.econbiz.de/10009767477
Saved in:
8
Task-relationship-self : a framework for understanding service encounter behaviors
Bradley, Graham L.
;
Sparks, Beverley
;
Zapf, Dieter
; …
- In:
Psychology & marketing
30
(
2013
)
6
,
pp. 512-528
Persistent link: https://www.econbiz.de/10009775023
Saved in:
9
Online travel reviews as persuasive communication : the effects of content type, source, and certification logos on consumer behavior
Sparks, Beverley
;
Perkins, Helen E.
;
Buckley, Ralf
- In:
Tourism management : research, policies, practice
39
(
2013
),
pp. 1-9
Persistent link: https://www.econbiz.de/10009779082
Saved in:
10
The influence of online reviews on consumers' attributions of service quality and control for service standards in hotels
Browning, Victoria
;
So, Kevin Kam Fung
;
Sparks, Beverley
- In:
Journal of travel and tourism marketing
30
(
2013
)
1/2
,
pp. 23-40
Persistent link: https://www.econbiz.de/10009744655
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