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Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services
Anderson, Eugene W.; Fornell, Claes; Rust, Roland T. - In: Marketing science : the marketing journal of the … 16 (1997) 2, pp. 129-145
Persistent link: https://www.econbiz.de/10006923278
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The Quality of Economic Output: Empirical Generalizations About Its Distribution and Relationship to Market Share
Fornell, Claes - In: Marketing science : the marketing journal of the … 14 (1995) 3, pp. G203
Persistent link: https://www.econbiz.de/10006936041
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Customer Satisfaction and Stock Prices: High Returns, Low Risk
Fornell, Claes; Mithas, Sunil; Morgeson, Forrest V.; … - In: Journal of marketing 70 (2006) 1, pp. 3-14
Persistent link: https://www.econbiz.de/10005918558
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Why Do Customer Relationship Management Applications Affect Customer Satisfaction?
Mithas, Sunil; Krishnan, M.S.; Fornell, Claes - In: Journal of marketing 69 (2005) 4, pp. 201-209
Persistent link: https://www.econbiz.de/10005920853
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Customer Satisfaction and Shareholder Value
Anderson, Eugene W.; Fornell, Claes; Mazvancheryl, Sanal K. - In: Journal of marketing 68 (2004) 4, pp. 172-185
Persistent link: https://www.econbiz.de/10005925198
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The American Customer Satisfaction Index: Nature, Purpose, and Findings
Fornell, Claes; Johnson, Michael D.; Anderson, Eugene W.; … - In: Journal of marketing 60 (1996) 4, pp. 7-18
Persistent link: https://www.econbiz.de/10005991252
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Customer Satisfaction, Market Share, and Profitability: Findings From Sweden
Anderson, Eugene W.; Fornell, Claes; Lehmann, Donald R. - In: Journal of marketing 58 (1994) 3, pp. 53-66
Persistent link: https://www.econbiz.de/10006002303
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Rational and Adaptive Performance Expectations in a Customer Satisfaction Framework
Johnson, Michael D.; Anderson, Eugene W.; Fornell, Claes - In: Journal of consumer research : JCR ; an … 21 (1995) 4, pp. 695-707
Persistent link: https://www.econbiz.de/10006681653
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Designing Web Sites for Customer Loyalty Across Business Domains: A Multilevel Analysis
Mithas, Sunil; Ramasubbu, Narayan; Krishnan, M.; … - In: Journal of management information systems : JMIS 23 (2006) 3, pp. 97-128
Persistent link: https://www.econbiz.de/10007600602
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Commentary-The Economic and Statistical Significance of Stock Returns on Customer Satisfaction
Fornell, Claes; Mithas, Sunil; Morgeson, Forrest V. - In: Marketing science : the marketing journal of the … 28 (2009) 5, pp. 820-825
Persistent link: https://www.econbiz.de/10008318784