Narrow search
Showing 1 - 10 of 33
Cover Image
How to create attractive and unique customer experiences: An application of Kano's theory of attractive quality to recreational tourism
Högström, Claes; Rosner, Marina; Gustafsson, Anders - In: Marketing intelligence & planning 28 (2010) 4, pp. 385-403
Persistent link: https://www.econbiz.de/10008431733
Cover Image
The enactment of socially embedded service systems: Fear and resourcing in the London Borough of Sutton
Högström, Claes; Tronvoll, Bård - In: European management journal : publ. twice a year for … 30 (2012) 5, pp. 427-438
Persistent link: https://www.econbiz.de/10010018146
Cover Image
The theory of attractive quality and experience offerings
Högström, Claes - In: The TQM journal : the international review of … 23 (2011) 2, pp. 111-128
Persistent link: https://www.econbiz.de/10008851395
Cover Image
Harnessing the Creative Potential among Users
Kristensson, Per; Gustafsson, Anders; Archer, Trevor - In: The journal of product innovation management : an … 21 (2004) 1, pp. 4-14
Persistent link: https://www.econbiz.de/10006249842
Cover Image
The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Customer Retention
Gustafsson, Anders; Johnson, Michael D.; Roos, Inger - In: Journal of marketing 69 (2005) 4, pp. 210-218
Persistent link: https://www.econbiz.de/10005920852
Cover Image
ARTICLES - Linking Customer Satisfaction to Product Design: A Key to Success for Volvo
Gustafsson, Anders; Ekdahl, Fredrik; Falk, Kurt; … - In: Quality management journal : QMJ 7 (2000) 1, pp. 27-38
Persistent link: https://www.econbiz.de/10005955641
Cover Image
Bridging the Quality-Satisfaction Gap
Gustafsson, Anders; Johnson, Michael D. - In: Quality management journal : QMJ 4 (1997) 3, pp. 27-43
Persistent link: https://www.econbiz.de/10005979734
Cover Image
Relationship Characteristics and Cash Flow Variability: Implications for Satisfaction, Loyalty, and Customer Portfolio Management
Tarasi, Crina O.; Bolton, Ruth N.; Gustafsson, Anders; … - In: Journal of service research : JSR 16 (2013) 2, pp. 121-137
Persistent link: https://www.econbiz.de/10010104402
Cover Image
The role of quality practices in service organizations
Gustafsson, Anders; Nilsson, Lars; Johnson, Michael D. - In: International journal of service industry management : IJSIM 14 (2003) 2, pp. 232
Persistent link: https://www.econbiz.de/10007105924
Cover Image
Controlling-Wissen - Ein integrativer Ansatz zur Produktentwicklung und Kundenzufriedenheitsmessung
Herrmann, Andreas; Gustafsson, Anders; Huber, Frank; … - In: Controlling : Zeitschrift für erfolgsorientierte … 11 (1999) 11, pp. 509-516
Persistent link: https://www.econbiz.de/10007120359