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Customer experience in online financial services: A study of behavioral intentions for techno-ready market segments
Ding, Xin David; Huang, Yang; Verma, Rohit - In: Journal of service management 22 (2011) 3, pp. 344-367
Persistent link: https://www.econbiz.de/10009166379
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Inhibition of β‐catenin signaling in chondrocytes induces delayed fracture healing in mice
Huang, Yang; Zhang, Xiaoling; Du, Kewei; Yang, Fei; Shi, Yu - In: Journal of orthopaedic research : official publ. of the … 30 (2012) 2, pp. 304-311
Persistent link: https://www.econbiz.de/10009818964
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MARKETING - Understanding Customer Choices in E-Financial Services
Verma, Rohit; Iqbal, Zafar; Plaschka, Gerhard - In: California management review : CMR 46 (2004) 4, pp. 43-67
Persistent link: https://www.econbiz.de/10006609317
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A ORGANIZATIONAL DYNAMICS - Effective design of products-services: An approach based on integration of marketing and operations management decisions
Verma, Rohit; Thompson, Gary M.; Moore, William L.; … - In: Operations research, Management science : OR MS ; the … 42 (2002) 4, pp. 373-376
Persistent link: https://www.econbiz.de/10006508777
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Statistical power in operations management research
Verma, Rohit; Goodale, John C. - In: Operations research, Management science : OR MS ; the … 36 (1996) 2, pp. 185-188
Persistent link: https://www.econbiz.de/10006528594
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Number 9 - Managing service operations based on customer preferences
Verma, Rohit; Thompson, Gary M. - In: International journal of operations & production … 19 (1999) 9-10, pp. 891-908
Persistent link: https://www.econbiz.de/10006841484
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INTELLIGENCE - RESEARCH BRIEF - Predicting Customer Choices - Recent research has greatly improved management's ability to anticipate customer wants.
Verma, Rohit; Plaschka, Gerhard - In: MIT sloan management review 47 (2005) 1, pp. 5
Persistent link: https://www.econbiz.de/10006231466
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Exploring the Linkages Between Quality System, Service Quality, and Performance Excellence: Service Providers' Perspectives
Cook, Lori S.; Verma, Rohit - In: Quality management journal : QMJ 9 (2002) 2, pp. 44-56
Persistent link: https://www.econbiz.de/10005943431
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Doctoral Student Issues. "Want to Launch a Successful Academic Career? Then Build a Multi-Disciplinary Foundation,"
Verma, Rohit - In: Decision line 34 (2003) 4, pp. 11-12
Persistent link: https://www.econbiz.de/10008215318
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SPECIAL REPORTS - Service Management Miniconference: "Designing Value-added Services: An Evolving Research Stream"
Verma, Rohit; Plaschka, Gerhard - In: Decision line 32 (2001) 5, pp. 34-37
Persistent link: https://www.econbiz.de/10008216713