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~subject:"Bankberufe"
~subject:"Service quality"
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Bankberufe
Service quality
Consumer behaviour
20
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Internet marketing
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16
Beziehungsmarketing
14
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14
Dienstleistungsqualität
10
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10
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9
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Babakus, Emin
13
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10
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4
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3
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2
Alexandrov, Aliosha
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Balaji, M. S.
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Services marketing quarterly
4
The international journal of bank marketing : IJBM
2
The journal of services marketing
2
European journal of marketing : EJM
1
Health marketing quarterly
1
International journal of hospitality management
1
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1
Hospital marketing and communications via social media
Smith, Katherine Taken
- In:
Services marketing quarterly
38
(
2017
)
3
,
pp. 187-201
Persistent link: https://www.econbiz.de/10011756722
Saved in:
2
Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Saved in:
3
Relative effects of leadership and technology on bank employees' job outcomes
Yavas, Ugur
;
Jha, Subhash
;
Babakus, Emin
- In:
Services marketing quarterly
36
(
2015
)
2
,
pp. 173-187
Persistent link: https://www.econbiz.de/10011289990
Saved in:
4
The effects of organizational and personal resources on stress, engagement, and job outcomes
Karatepe, Osman M.
;
Yavas, Ugur
;
Babakus, Emin
;
Deitz, …
- In:
International journal of hospitality management
74
(
2018
),
pp. 147-161
Persistent link: https://www.econbiz.de/10011924635
Saved in:
5
Testing a branch performance model in a New Zealand bank
Yavas, Ugur
;
Babakus, Emin
;
Ashill, Nicholas J.
- In:
The journal of services marketing
24
(
2010
)
5
,
pp. 369-377
Persistent link: https://www.econbiz.de/10008653368
Saved in:
6
Service worker burnout and turnover intentions : roles of person-job fit, servant leadership, and customer orientation
Babakus, Emin
;
Yavas, Ugur
;
Ashill, Nicholas J.
- In:
Services marketing quarterly
32
(
2011
)
1
,
pp. 17-31
Persistent link: https://www.econbiz.de/10008902032
Saved in:
7
The role of corporate image for quality in the formation of attitudinal service loyalty
Jha, Subhash
;
Deitz, George D.
;
Babakus, Emin
;
Yavas, Ugur
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 155-170
Persistent link: https://www.econbiz.de/10009774887
Saved in:
8
Understanding the differences of public and private self-service technology
Collier, Joel E.
;
Sherrell, Daniel L.
;
Babakus, Emin
; …
- In:
The journal of services marketing
28
(
2014
)
1
,
pp. 60-70
Persistent link: https://www.econbiz.de/10010343424
Saved in:
9
Measuring patient-perceived hospital service quality : validity and managerial usefulness of HCAHPS scales
Westbrook, Kevin W.
;
Babakus, Emin
;
Grant, Cori Cohen
- In:
Health marketing quarterly
31
(
2014
)
2
,
pp. 97-114
Persistent link: https://www.econbiz.de/10010398962
Saved in:
10
Does hope moderate the impact of job burnout on frontline bank employees' in-role and extra-role performances?
Yavas, Ugur
;
Babakus, Emin
;
Karatepe, Osman M.
- In:
The international journal of bank marketing : IJBM
31
(
2013
)
1
,
pp. 56-70
Persistent link: https://www.econbiz.de/10009722342
Saved in:
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