Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Consumer behaviour"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
An expanded and strategic view...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Consumer behaviour
Marketing
15
Dienstleistung
13
Konsumentenverhalten
13
Dienstleistungsqualität
12
Service quality
12
Services
12
Beziehungsmarketing
10
Dienstleistungssektor
10
Relationship marketing
10
Service industry
9
Innovation
8
Customer satisfaction
7
Kundenzufriedenheit
7
Customer integration
6
Health care
6
Kundenintegration
6
Gesundheitsversorgung
5
Preismanagement
5
Pricing strategy
5
Betriebliche Wertschöpfung
4
Dienstleistungsmarketing
4
Innovation management
4
Innovationsmanagement
4
Schweiz
4
Service-Dominant Logic
4
Service-dominant logic
4
Services marketing
4
Theorie
4
Theory
4
Transformative service research
4
Value creation
4
Customer value
3
Emotion
3
Kundenwert
3
Lehrbuch
3
Lieferantenmanagement
3
Marketing management
3
Marketing theory
3
Marketingmanagement
3
more ...
less ...
Online availability
All
Undetermined
4
Free
1
Type of publication
All
Article
10
Book / Working Paper
3
Type of publication (narrower categories)
All
Article in journal
8
Aufsatz in Zeitschrift
8
Aufsatz im Buch
1
Book section
1
Hochschulschrift
1
Thesis
1
Language
All
English
11
German
2
Author
All
Michel, Stefan
6
Gallan, Andrew S.
4
Schumann, Jan Hendrik
3
Bitner, Mary Jo
2
Brown, Stephen Walter
2
Ranjan, Kumar Rakesh
2
Read, Stuart
2
Anderson, Laurel
1
Brown, Stephen W.
1
Corus, Canan
1
Danaher, Tracey S.
1
Fisk, Raymond P.
1
Helkkula, Anu
1
Hildebrand, Diogo
1
Jüttner, Uta
1
Kreuzer, Michael
1
Kühn, Richard
1
Lervik-Olsen, Line
1
Loureiro, Yuliya Komarova
1
MacDonald, Emma K.
1
Maklan, Stan
1
Mandel, Naomi
1
McColl-Kennedy, Janet R.
1
Meuter, Matthew L.
1
Orsingher, Chiara
1
Ostrom, Amy L.
1
Richardson, Lee
1
Rubin, Daniel
1
Shay, Ronen
1
Sirianni, Nancy J.
1
Stringfellow, Anne
1
Verma, Rohit
1
Windler, Katharina
1
more ...
less ...
Published in...
All
Journal of business research : JBR
2
AMS review : official publication of the Academy of Marketing Science
1
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of customer behaviour
1
Journal of marketing
1
Journal of service management
1
Louisiana State University. College of Business Administration. Division of Research. Occasional paper no. 15
1
Operations management : a strategic approach
1
Rutgers business review
1
more ...
less ...
Source
All
ECONIS (ZBW)
13
Showing
1
-
10
of
13
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Branded service encounters : strategically aligning employee behavior with the brand positioning
Sirianni, Nancy J.
;
Bitner, Mary Jo
;
Brown, Stephen Walter
- In:
Journal of marketing
77
(
2013
)
6
,
pp. 108-123
Persistent link: https://www.econbiz.de/10010203344
Saved in:
2
Qualitätsunterschiede zwischen Dienstleistungen und Eigenleistungen (Prosuming) als Herausforderung für Dienstleister
Michel, Stefan
- In:
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
,
(pp. 71-86)
.
2000
Persistent link: https://www.econbiz.de/10001470234
Saved in:
3
Transformative service research : an agenda for the future
Anderson, Laurel
;
Ostrom, Amy L.
;
Corus, Canan
;
Fisk, …
- In:
Journal of business research : JBR
66
(
2013
)
8
,
pp. 1203-1210
Persistent link: https://www.econbiz.de/10009756087
Saved in:
4
How do you feel today? : managing patient emotions during health care experiences to enhance well-being
McColl-Kennedy, Janet R.
;
Danaher, Tracey S.
;
Gallan, …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 247-259
Persistent link: https://www.econbiz.de/10011745308
Saved in:
5
Exploring customer engagement tensions when pursuing responsible business practices
Gallan, Andrew S.
;
Hildebrand, Diogo
;
Loureiro, Yuliya …
- In:
Journal of service management
35
(
2024
)
4
,
pp. 464-489
Persistent link: https://www.econbiz.de/10015078048
Saved in:
6
Cocreating transformative value propositions with customers experiencing vulnerability during humanitarian crises
Gallan, Andrew S.
;
Helkkula, Anu
- In:
AMS review : official publication of the Academy of …
12
(
2022
)
1/2
,
pp. 85-101
Persistent link: https://www.econbiz.de/10013401686
Saved in:
7
The unique problems of low-income consumers
Brown, Stephen Walter
-
1973
Persistent link: https://www.econbiz.de/10000548407
Saved in:
8
Prosuming-Marketing : Konzeption und Anwendung
Michel, Stefan
-
1996
Persistent link: https://www.econbiz.de/10000956431
Saved in:
9
Mass-customised products : are they bought for uniqueness or to overcome problems with standard products?
Michel, Stefan
;
Kreuzer, Michael
;
Kühn, Richard
; …
- In:
Journal of customer behaviour
8
(
2009
)
4
,
pp. 307-327
Persistent link: https://www.econbiz.de/10003916596
Saved in:
10
Identifying the right solution customers : a managerial methodology
Windler, Katharina
;
Jüttner, Uta
;
Michel, Stefan
; …
- In:
Industrial marketing management : the international …
60
(
2017
),
pp. 173-186
Persistent link: https://www.econbiz.de/10011672093
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
