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~subject:"Consumer behaviour"
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The effects of customer justic...
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Consumer behaviour
Konsumentenverhalten
50
Customer satisfaction
28
Kundenzufriedenheit
27
Dienstleistungsqualität
26
Service quality
26
Beziehungsmarketing
23
Relationship marketing
23
Arbeitsverhalten
17
Work behaviour
17
Customer integration
8
Kundenintegration
8
Customer citizenship behavior
7
service quality
7
Customer service
6
Customer value
6
Kundenservice
6
Regression analysis
6
South Korea
6
Südkorea
6
Arbeitszufriedenheit
5
Dienstleistungssektor
5
Emotion
5
Job satisfaction
5
Kundenwert
5
Organizational behaviour
5
Regressionsanalyse
5
Service industry
5
Verhalten in Organisationen
5
Altruism
4
Altruismus
4
Arbeitskräfte
4
Betriebsklima
4
Brand image
4
Estimation theory
4
Loyalty program
4
Markenimage
4
Measurement
4
Messung
4
SERVQUAL
4
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Online availability
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37
Free
5
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Article
46
Book / Working Paper
5
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Article in journal
45
Aufsatz in Zeitschrift
45
Case study
1
Fallstudie
1
research-article
1
Language
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English
51
Author
All
Yi, Youjae
39
Gong, Taeshik
17
Kim, Seo Young
5
Lee, Kangcheol
5
Park, Sang-June
5
Park, Jihye
3
Bayus, Barry L.
2
Chan, Kimmy Wa
2
Choi, Jin Nam
2
Hwang, Jae Won
2
Kim, Junhee
2
Kwon, Yongju
2
Lee, Heekyung
2
Moon, Sangkil
2
Park, Yookyung
2
Wang, Chen-Ya
2
Agrawal, Nidhi
1
Al-Atwi, Amer Ali
1
Bagozzi, Richard P.
1
Bak, Hyuna
1
Bakir, Ali
1
Baumgartner, Johann
1
Choi, Beom Joon
1
Choi, Jongan
1
Choi, Sunhwa
1
Chu, Candace
1
Jeon, Hoseong
1
Jeon, Seongun
1
Kim, Claire Heeryung
1
Kim, Tom Joonhwan
1
Lee, Cheonglim
1
Lee, Hyojin
1
Lee, Shinhyoung
1
Nataraajan, Rajan
1
Park, Chulwon
1
Park, Jungkun
1
Park, Yun-na
1
Sharma, Piyush
1
So, Jane
1
Suh, Jung-chae
1
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Psychology & marketing
9
Journal of business research : JBR
5
Journal of retailing and consumer services
5
European journal of marketing : EJM
4
The service industries journal
4
Journal of service research : JSR
2
Asia marketing journal
1
Australian journal of management
1
European Journal of Marketing
1
International journal of advertising : the review of marketing communications
1
International journal of hospitality management
1
Journal of cultural economics
1
Journal of economic psychology : research in economic psychology and behavioral economics
1
Journal of service management
1
Journal of service research
1
Journal of service theory and practice
1
Marketing intelligence & planning
1
Service business
1
Services marketing quarterly
1
The journal of services marketing
1
Total quality management & business excellence
1
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ECONIS (ZBW)
50
Other ZBW resources
1
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1
Helping employees deal with dysfunctional customers : the underlying employee perceived justice mechanism
Gong, Taeshik
;
Yi, Youjae
;
Choi, Jin Nam
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 102-116
Persistent link: https://www.econbiz.de/10010356871
Saved in:
2
The impact of other customers on customer citizenship behavior
Yi, Youjae
;
Gong, Taeshik
;
Lee, Hyojin
- In:
Psychology & marketing
30
(
2013
)
4
,
pp. 341-356
Persistent link: https://www.econbiz.de/10009737737
Saved in:
3
The effect of service quality on customer satisfaction, loyalty, and happiness in five Asian countries
Gong, Taeshik
;
Yi, Youjae
- In:
Psychology & marketing
35
(
2018
)
6
,
pp. 427-442
Persistent link: https://www.econbiz.de/10011970145
Saved in:
4
Customer participation and citizenship behavioral influences on employee performance, satisfaction, commitment, and turnover intention
Yi, Youjae
;
Nataraajan, Rajan
;
Gong, Taeshik
- In:
Journal of business research : JBR
64
(
2011
)
1
,
pp. 88-96
Persistent link: https://www.econbiz.de/10008806328
Saved in:
5
A review of customer citizenship behaviors in the service context
Gong, Taeshik
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 169-199
Persistent link: https://www.econbiz.de/10012483668
Saved in:
6
Effects of augmented reality technology characteristics on customer citizenship behavior
Gong, Taeshik
;
Park, Jungkun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014371721
Saved in:
7
Curvilinear relationship between customer engagement and responses to service failures
Park, Yun-na
;
Gong, Taeshik
- In:
The service industries journal
45
(
2025
)
1
,
pp. 54-80
Persistent link: https://www.econbiz.de/10015194247
Saved in:
8
Do employee citizenship behaviors lead to customer citizenship behaviors? : the roles of dual identification and service climate
Chan, Kimmy Wa
;
Gong, Taeshik
;
Zhang, Ruixue
;
Zhou, Mingjian
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 259-274
Persistent link: https://www.econbiz.de/10011736761
Saved in:
9
Effects of task complexity on creative customer behavior
Gong, Taeshik
;
Choi, Jin Nam
- In:
European journal of marketing : EJM
50
(
2016
)
5/6
,
pp. 1003-1023
Persistent link: https://www.econbiz.de/10011529748
Saved in:
10
Unpacking the relationship between customer citizenship behavior and dysfunctional customer behavior : the role of customer moral credits and entitlement
Gong, Taeshik
;
Wang, Chen-Ya
- In:
Journal of service theory and practice
33
(
2023
)
1
,
pp. 110-137
Persistent link: https://www.econbiz.de/10014301949
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