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~subject:"Customer satisfaction"
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Customer satisfaction
Indien
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Service quality
24,083
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6,862
Electronic Commerce
6,518
E-commerce
6,314
Experiment
5,967
Werbewirkung
5,313
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5,270
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Han, Heesup
74
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39
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30
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26
Söderlund, Magnus
24
Mittal, Vikas
22
Wong, IpKin Anthony
22
Gil Saura, Irene
21
Gustafsson, Anders
21
Hyun, Sunghyup Sean
21
Prentice, Catherine
21
Aksoy, Lerzan
20
Balaji, M. S.
20
Law, Rob
20
Shahin, Arash
20
Bilgihan, Anil
19
McColl-Kennedy, Janet R.
19
Prayag, Girish
19
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19
Keiningham, Timothy
18
Klaus, Philipp
18
Ryu, Kisang
18
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17
Loureiro, Sandra Maria Correia
17
Ahn, Jiseon
16
Chua, Bee-Lia
16
Larivière, Bart
15
Van Vaerenbergh, Yves
15
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14
Barnes, Donald C.
14
Blut, Markus
14
Qu, Hailin
14
Sparks, Beverley
14
Wu, Luorong
14
Amin, Muslim
13
Gong, Taeshik
13
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13
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13
Makanyeza, Charles
13
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13
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National Bureau of Economic Research
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
3
Freie Universität Berlin
2
Harvard Graduate School of Business Administration
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Rheinisch-Westfälische Technische Hochschule Aachen
2
University of Madras / Department of Commerce
2
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
2
ANZMAC Conference <2019, Wellington>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Australian and New Zealand Marketing Academy
1
Bergische Universität Wuppertal
1
Books on Demand GmbH <Norderstedt>
1
Center for Service Excellence
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Ebs European Business School
1
Erasmus Research Institute of Management
1
European Commission / Directorate-General for Communication
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1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Taylor and Francis.
1
Technische Universität Braunschweig
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
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Journal of retailing and consumer services
451
International journal of hospitality management
333
Journal of business research : JBR
261
The journal of services marketing
185
International journal of contemporary hospitality management
153
Journal of travel and tourism marketing
142
Journal of hospitality marketing & management
139
The service industries journal
138
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
137
Tourism management : research, policies, practice
130
Services marketing quarterly
98
Cogent business & management
95
Asia Pacific journal of marketing and logistics
92
Service business
84
Journal of air transport management
80
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
80
Psychology & marketing
79
Journal of service management
76
The TQM journal : the international review of organizational improvement
76
Journal of service research : JSR
75
International journal of quality & reliability management
65
International journal of quality and service sciences
65
Total quality management & business excellence
65
Journal of Services Marketing
63
International journal of services and operations management
61
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
61
International journal of productivity and quality management : IJPQM
58
Journal of Islamic marketing
58
International journal of services, economics and management
55
Tourism management perspectives : TMP
55
Journal of hospitality and tourism insights
54
Journal of the Academy of Marketing Science
54
International journal of electronic marketing and retailing : IJEMR
52
Journal of strategic marketing
52
Journal of Asian finance, economics and business : JAFEB
51
The international journal of bank marketing : IJBM
51
Managing service quality : MSQ ; an international journal
48
European journal of marketing : EJM
46
Journal of retailing
46
International journal of services and operations management : IJSOM
45
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ECONIS (ZBW)
10,908
Other ZBW resources
346
RePEc
21
EconStor
10
BASE
4
USB Cologne (EcoSocSci)
1
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1
Role of attributes in influencing customer satisfaction : a study with reference to jewellery stores in Chennai
Murthy, Kota Sreenivasa
;
Kumar, K. Sai
- In:
International journal of business competition and …
8
(
2023
)
3
,
pp. 132-146
Persistent link: https://www.econbiz.de/10015064260
Saved in:
2
Customer perception and expectations towards the services of organised retail outlets : an empirical study in the twin cities of Hyderabad and Secunderabad : a review
Nikhat, Reshma
- In:
International journal of financial services management …
11
(
2021
)
2
,
pp. 95-115
Persistent link: https://www.econbiz.de/10012940010
Saved in:
3
21st century luxury fashion retailers' marketing strategies for customer satisfaction : UK perspective
Ryding, Daniella
;
Vignali, Gianpaolo
;
Caratù, Myriam
; …
- In:
International journal of business and globalisation : IJBG
16
(
2016
)
1
,
pp. 79-103
Persistent link: https://www.econbiz.de/10011616638
Saved in:
4
The determinants of customer satisfaction when purchasing in-store cosmetics in Vietnam
Pham Thi Lien
;
Ngoc Bich Do
- In:
Tạp chí khoa học
32
(
2016
)
5
,
pp. 76-89
Persistent link: https://www.econbiz.de/10011803953
Saved in:
5
Relationships among marketing mix, customer satisfaction and customer loyalty : evidence from Taiwan
Hsu, Cheng-Se
- In:
The international journal of business and finance …
17
(
2023
)
1
,
pp. 61-70
Persistent link: https://www.econbiz.de/10014492349
Saved in:
6
Promoting perceived service quality and organisational performance through customer retention strategies : the moderating role of ICT
Lovemore, Chikazhe
;
Chavunduka, Desderio
;
Chinofunga, …
- In:
European journal of management studies : EJMS
28
(
2023
)
3
,
pp. 193-211
Persistent link: https://www.econbiz.de/10015095220
Saved in:
7
Exploring service quality of the department stores : a study from
India
Bandyopadhyay, Nirmalya
- In:
International journal of Indian culture and business …
13
(
2016
)
1
,
pp. 20-34
Persistent link: https://www.econbiz.de/10011664761
Saved in:
8
Impact of service quality on apparel Retail Customer Satisfaction-a study of select Metropolitan City Hyderabad
Nallamalli, Udaya Bhaskar
;
Shekhar, B.Raja
- In:
Journal of management research
3
(
2011
)
2
,
pp. 1-13
Persistent link: https://www.econbiz.de/10009726025
Saved in:
9
Retail service quality in
India
: construct exploration and measure development
Verma, Harsh V.
;
Duggal, Ekta
- In:
South Asian journal of global business research : …
3
(
2014
)
1
,
pp. 129-148
Persistent link: https://www.econbiz.de/10011293369
Saved in:
10
For Indian online shoppers, have saying and doing parted ways?
Mishra, Manit
- In:
Psychology & marketing
35
(
2018
)
1
,
pp. 5-19
Persistent link: https://www.econbiz.de/10011970166
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