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Customer satisfaction
Consumer behaviour
62
Konsumentenverhalten
59
Beziehungsmarketing
37
Relationship marketing
37
Service quality
33
Dienstleistungsqualität
32
Gambling
28
Glücksspiel
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Kundenzufriedenheit
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Intelligenz
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Brand management
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Markenführung
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Customer integration
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Kundenintegration
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China
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Bibliometrie
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Brand image
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Coronavirus
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Customer engagement
9
Customer loyalty
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Emotional intelligence
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Gastgewerbe
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Hospitality industry
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Markenimage
9
USA
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United States
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Advertising effects
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Arbeitsleistung
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Casinos
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Confidence
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Customer retention
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Hotel industry
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Prentice, Catherine
22
Wang, Xuequn
6
Wong, IpKin Anthony
4
Ji, Chunli
3
Loureiro, Sandra Maria Correia
3
Huang, Songshan
2
Chang, Wen
1
Dong, Shi Yong
1
He, Wei
1
Hou, Yuansi
1
Hsiao, Aaron
1
Kadan, Mariam
1
Kim, Eunjung
1
Lam, Desmond
1
Larsen, Anders
1
Lei, Inman
1
Li, Kefang
1
Liu, Matthew Tingchi
1
Liu, Zilong
1
Lobo, Antonio
1
Lopes, Sergio Dominique
1
Moyle, Brent
1
Ou, Juanjuan
1
Perényi, Áron
1
Prajitmutita, Lyn Manassannan
1
Qu, Hua
1
Quach, Sara
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Sthapit, Erose
1
Thaichon, Paramaporn
1
Tuguinay, Jovanie A.
1
Wang, Xuhui
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1
Woodside, Arch G.
1
Xu, Jian
1
Zeng, Zhong Lu
1
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Journal of retailing and consumer services
8
International journal of hospitality management
4
International journal of contemporary hospitality management
3
Journal of hospitality marketing & management
2
Journal of business research : JBR
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of strategic marketing
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Journal of vacation marketing
1
Psychology & marketing
1
Services marketing quarterly
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Tourism management : research, policies, practice
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1
The impact of artificial intelligence and employee service quality on customer satisfaction and loyalty
Prentice, Catherine
;
Lopes, Sergio Dominique
;
Wang, Xuequn
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 739-756
Persistent link: https://www.econbiz.de/10012312148
Saved in:
2
The influence of brand experience and service quality on customer engagement
Prentice, Catherine
;
Wang, Xuequn
;
Loureiro, Sandra …
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 50-59
Persistent link: https://www.econbiz.de/10012114115
Saved in:
3
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
4
Impact of perceived corporate social responsibility on peer-to-peer accommodation consumers' repurchase intention and switching intention
Huang, Songshan
;
Wang, Xuequn
;
Qu, Hua
- In:
Journal of hospitality marketing & management
32
(
2023
)
7
,
pp. 893-916
Persistent link: https://www.econbiz.de/10014369549
Saved in:
5
Enhancing consumers' repurchase intention in peer-to-peer accommodation following a dual processing model : a principal-agent perspective
Wang, Xuequn
;
Huang, Songshan
;
Kim, Eunjung
;
Xu, Jian
- In:
Journal of travel research : a quarterly publication of …
63
(
2024
)
5
,
pp. 1127-1149
Persistent link: https://www.econbiz.de/10014582439
Saved in:
6
Too generous to be fair? : experiments on the interplay of what, when, and how in data breach recovery of the hotel industry
Wang, Xuhui
;
Wang, Xuequn
;
Liu, Zilong
;
Chang, Wen
; …
- In:
Tourism management : research, policies, practice
88
(
2022
),
pp. 1-16
Persistent link: https://www.econbiz.de/10013194345
Saved in:
7
Attitudinal and behavioral loyalty amongst casino players in Macau
Prentice, Catherine
- In:
Services marketing quarterly
34
(
2013
)
4
,
pp. 309-321
Persistent link: https://www.econbiz.de/10010208598
Saved in:
8
Service quality perceptions and customer loyalty in casinos
Prentice, Catherine
- In:
International journal of contemporary hospitality management
25
(
2013
)
1
,
pp. 49-64
Persistent link: https://www.econbiz.de/10009722507
Saved in:
9
Who stays, who walks, and why in high-intensity service contexts
Prentice, Catherine
- In:
Journal of business research : JBR
67
(
2014
)
4
,
pp. 608-614
Persistent link: https://www.econbiz.de/10010363447
Saved in:
10
Build trust, they will come : the case of casino high rollers!
Ji, Chunli
;
Prentice, Catherine
;
Sthapit, Erose
;
Lei, Inman
- In:
International journal of contemporary hospitality management
36
(
2024
)
10
,
pp. 3361-3377
Persistent link: https://www.econbiz.de/10015138029
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