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~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
21
Konsumentenverhalten
21
Hospitality industry
15
Kundenzufriedenheit
15
Gastgewerbe
14
Service quality
14
Tourism
14
Dienstleistungsqualität
13
Hotel industry
13
Hotellerie
13
Tourism industry
13
Tourismuswirtschaft
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Tourismus
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Beziehungsmarketing
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Social web
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Bibliometrics
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Bibliometrie
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United States
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Emotion
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Hospital
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Hospitality
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5
Krankenhaus
5
Online-Marketing
5
Viral marketing
5
Virales Marketing
5
Bibliometric analysis
4
Confidence
4
Gastronomie
4
Organizational behaviour
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Restaurant industry
4
Satisfaction
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English
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Cobanoglu, Cihan
13
Amin, Muslim
4
Bilgihan, Anil
3
Okumus, Fevzi
3
Ali, Faizan
2
Aureliano-Silva, Leonardo
2
Berezina, Katerina
2
Bogicevic, Vanja
2
Bujisic, Milos
2
Lodhi, Rab Nawaz
2
Parvez, M. Omar
2
Yang, Wan
2
Aldakhil, Abdullah Mohamed
1
Amaad, Hafiz
1
Bahja, Frida
1
Bilgihan, Cihan
1
Eluwole, Kayode Kolawole
1
Fu, Xiaoxiao
1
Herjanto, Halimin
1
Kwansa, Francis A.
1
Miller, Brian L.
1
Nizam, Ahmad
1
Nusair, Khaldoon
1
Pan, Haoyuan
1
Park-Poaps, Haesun
1
Rehman, Mohsin Abdur
1
Ryu, Kisang
1
Sajad Rezaei
1
Sonmez, Damla
1
Tanveer, Zoyia
1
Wildes, Vivienne
1
Wu, Chengzhong
1
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Journal of hospitality marketing & management
3
International journal of contemporary hospitality management
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of hospitality management
1
Journal of air transport management
1
Journal of hospitality and tourism insights
1
Journal of transnational management : the official journal of the International Management Development Association
1
Services marketing quarterly
1
Technological forecasting & social change : an international journal
1
The IUP journal of brand management : IJBRM
1
Tourism review
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ECONIS (ZBW)
15
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1
Establishing loyalty from consumers' CSR perception toward the restaurants offering nutritional information
Rehman, Mohsin Abdur
;
Park-Poaps, Haesun
;
Lodhi, Rab Nawaz
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 206-225
Persistent link: https://www.econbiz.de/10013178034
Saved in:
2
The effect of brand equity on customer satisfaction : an empirical study based on David Aaker's brand equity model
Tanveer, Zoyia
;
Lodhi, Rab Nawaz
- In:
The IUP journal of brand management : IJBRM
13
(
2016
)
3
,
pp. 43-54
Persistent link: https://www.econbiz.de/10011627192
Saved in:
3
The Hijabi servers : customers' perception of employees' physical appearance in restaurants
Sonmez, Damla
;
Ali, Faizan
;
Wildes, Vivienne
; …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014439972
Saved in:
4
Unveiling the mediating mechanisms : service recovery and customer advocacy between app attachment and customers' responses
Aureliano-Silva, Leonardo
;
Fu, Xiaoxiao
;
Cobanoglu, Cihan
; …
- In:
Journal of hospitality and tourism insights
8
(
2025
)
1
,
pp. 1-19
Persistent link: https://www.econbiz.de/10015271282
Saved in:
5
Traveling with family! : a mediated-moderation model on the intention to use accommodation sharing
Parvez, M. Omar
;
Eluwole, Kayode Kolawole
; …
-
2024
Persistent link: https://www.econbiz.de/10015159134
Saved in:
6
The impact of information security breach on hotel guest perception of service quality, satisfaction, revisit intentions and word-of-mouth
Berezina, Katerina
;
Cobanoglu, Cihan
;
Miller, Brian L.
; …
- In:
International journal of contemporary hospitality management
24
(
2012
)
7
,
pp. 991-1010
Persistent link: https://www.econbiz.de/10009666529
Saved in:
7
Understanding satisfied and dissatisfied hotel customers : text mining of online hotel reviews
Berezina, Katerina
;
Bilgihan, Anil
;
Cobanoglu, Cihan
; …
- In:
Journal of hospitality marketing & management
25
(
2016
)
1/2
,
pp. 1-24
Persistent link: https://www.econbiz.de/10011453950
Saved in:
8
An integrated model of service experience, emotions, satisfaction, and price acceptance : an empirical analysis in the Chinese hospitality industry
Ali, Faizan
;
Amin, Muslim
;
Cobanoglu, Cihan
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 449-475
Persistent link: https://www.econbiz.de/10011499273
Saved in:
9
Applying flow theory to booking experiences : an integrated model in an online service context
Bilgihan, Anil
;
Nusair, Khaldoon
;
Okumus, Fevzi
; …
- In:
Information & management : the internat. journal of …
52
(
2015
)
6
,
pp. 668-678
Persistent link: https://www.econbiz.de/10011376411
Saved in:
10
The impact of traveler-focused airport technology on traveler satisfaction
Bogicevic, Vanja
;
Bujisic, Milos
;
Bilgihan, Anil
;
Yang, Wan
- In:
Technological forecasting & social change : an …
123
(
2017
),
pp. 351-361
Persistent link: https://www.econbiz.de/10011898199
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