Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Customer satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Special section: advancing cus...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer satisfaction
Consumer behaviour
26
Konsumentenverhalten
25
Beziehungsmarketing
21
Relationship marketing
21
Dienstleistungsqualität
18
Kundenzufriedenheit
18
Service quality
18
United Kingdom
15
Großbritannien
12
Servitization
10
Beschwerdemanagement
9
Bundling strategy
9
Complaint management
9
Leistungsbündel
9
Satisfaction
9
Services
9
Transformative service research
9
B-to-B-Marketing
7
Business-to-business marketing
7
Customer service
7
Dienstleistungssektor
7
Industrie
7
Kundenservice
7
Manufacturing industries
7
Resources
7
Service industry
7
Zufriedenheit
7
Betriebliche Wertschöpfung
6
Capabilities
6
Dienstleistung
6
Lieferantenmanagement
6
Students
6
Supplier relationship management
6
Value creation
6
Well-being
6
Business model
5
Business network
5
Complaints
5
Customer experience
5
more ...
less ...
Online availability
All
Undetermined
13
Type of publication
All
Article
22
Type of publication (narrower categories)
All
Article in journal
18
Aufsatz in Zeitschrift
18
research-article
4
Language
All
English
22
Author
All
Gruber, Thorsten
15
Burton, Jamie
6
Szmigin, Isabelle
6
Voss, Roediger
6
Alkire, Linda
5
Abosag, Ibrahim
3
Bruce, Helen L.
3
Reppel, Alexander
3
Reppel, Alexander E.
3
De Keyser, Arne
2
Fuß, Stefan
2
Lowrie, Anthony
2
Raddats, Chris
2
Zaki, Mohamed
2
Abboud, Liliane
1
Anderson, Sidney
1
Arsenovic, Jasenko
1
Ashnai, Bahar
1
Ball, Joan
1
Benedettini, Ornella
1
Benoit, Sabine
1
Brodowsky, Glen H.
1
Buoye, Alexander
1
Chan, Paul
1
Dzenkovska, Julija
1
Edvardsson, Bo
1
Giebelhausen, Michael
1
Gläser-Zikuda, Michaela
1
Gläser‐Zikuda, Michaela
1
Gomes, Andre
1
Gustafsson, Anders
1
Henneberg, Stephan
1
Hunter-Jones, Philippa
1
Kania, Nathalie
1
Keiningham, Timothy
1
Kitshoff, Jan
1
Kowalkowski, Christian
1
Krolikowska, Ewa
1
Löfgren, Martin
1
Naudé, Peter
1
more ...
less ...
Published in...
All
The journal of services marketing
5
Journal of business research : JBR
3
European journal of marketing
1
International Journal of Public Sector Management
1
International journal of public sector management : IJPSM
1
International journal of services, economics and management
1
Journal of Services Marketing
1
Journal of marketing education : JME
1
Journal of service management
1
Journal of service research : JSR
1
Qualitative Market Research: An International Journal
1
The TQM Journal
1
The TQM journal : the international review of organizational improvement
1
The journal of business & industrial marketing
1
The service industries journal
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
more ...
less ...
Source
All
ECONIS (ZBW)
18
Other ZBW resources
4
Showing
1
-
10
of
22
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Exploring the impact of customer feedback on the well-being of service entities : a TSR perspective
Alkire, Linda
;
Burton, Jamie
;
Gruber, Thorsten
; …
- In:
Journal of service management
25
(
2014
)
4
,
pp. 531-555
Persistent link: https://www.econbiz.de/10010405201
Saved in:
2
When good news is bad news : the negative impact of positive customer feedback on front-line employee well-being
Alkire, Linda
;
Burton, Jamie
;
Gruber, Thorsten
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 599-612
Persistent link: https://www.econbiz.de/10011418374
Saved in:
3
The interplay of customer experience and commitment
Keiningham, Timothy
;
Ball, Joan
;
Benoit, Sabine
;
Bruce, …
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 148-160
Persistent link: https://www.econbiz.de/10011654644
Saved in:
4
I can't always get what I want : low power, service customer (dis)engagement and wellbeing
Abboud, Liliane
;
Bruce, Helen L.
;
Burton, Jamie
- In:
European journal of marketing
57
(
2023
)
10
,
pp. 2713-2736
Persistent link: https://www.econbiz.de/10014448576
Saved in:
5
Analyzing customer experience feedback using text mining : a linguistics-based approach
Ordenes, Francisco Villarroel
;
Theodoulidis, Babis
; …
- In:
Journal of service research : JSR
17
(
2014
)
3
,
pp. 278-295
Persistent link: https://www.econbiz.de/10010393230
Saved in:
6
Guest editorial: investigating the effect of the physical context on customer experience
Bruce, Helen L.
;
Krolikowska, Ewa
;
Rooney, Tara
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 689-699
Persistent link: https://www.econbiz.de/10014314391
Saved in:
7
Transformative service research and service design : synergistic effects in healthcare
Anderson, Sidney
;
Alkire, Linda
;
Rayburn, Steven W.
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 99-113
Persistent link: https://www.econbiz.de/10011848039
Saved in:
8
Frontline encounters of the AI kind : an evolved service encounter framework
Robinson, Stacey
;
Orsingher, Chiara
;
Alkire, Linda
;
De …
- In:
Journal of business research : JBR
116
(
2020
),
pp. 366-376
Persistent link: https://www.econbiz.de/10012257622
Saved in:
9
Strategic B2B customer experience management : the importance of outcomes-based measures
Zolkiewski, Judy
;
Story, Victoria
;
Burton, Jamie
;
Chan, Paul
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 172-184
Persistent link: https://www.econbiz.de/10011654708
Saved in:
10
Characterizing customer experience management in business markets
Witell, Lars
;
Kowalkowski, Christian
;
Perks, Helen
; …
- In:
Journal of business research : JBR
116
(
2020
),
pp. 420-430
Persistent link: https://www.econbiz.de/10012257638
Saved in:
1
2
3
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
