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A customer loyalty model for e-commerce recommendation systems

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Recommendations and cross-selling : pricing strategies when personalizing firms cross-sell

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Evaluation of user satisfaction with OLAP recommender systems : an application to RecoOLAP on a agricultural energetic consumption datawarehouse

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To jeep or not to keep : effects of online customer reviews on product returns

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What makes a useful online review? : implication for travel product websites

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Feedback mechanisms and consumer satisfaction, trust and repurchase intention in online retail

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Offering online recommendations to impatient first-time customers with conjoint-based segmentation trees ; Report No. 05-103

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Customer perceptions and sustained usage of recommender systems

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Determining criteria for evaluating the quality of Vietnamese hotel through guest's online reviews

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