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Electronic consumer-to-consumer interaction (eCCI) post a service failure : the psychological power of need for approval
Wei, Wei; Zhang, Lu; Rathjens, Bobbie; McGinley, Sean - In: Journal of hospitality & tourism research : JHTR ; the … 48 (2024) 7, pp. 1212-1225
Persistent link: https://www.econbiz.de/10015192436
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Unconditioned superstition and sports bar fans
Hanks, Lydia; Zhang, Lu; McGinley, Sean - In: Journal of hospitality marketing & management 25 (2016) 1/2, pp. 113-131
Persistent link: https://www.econbiz.de/10011453979
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The effect of anticipated emotional labor on hotel employees' professional mobility
McGinley, Sean; Wei, Wei; Gao, Yixing - In: Journal of hospitality marketing & management 28 (2019) 4, pp. 491-512
Persistent link: https://www.econbiz.de/10012176673
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What happens to abusive actors? : a study of managers' emotional responses and impression management tactics subsequent to enacted abusive supervision
Shi, Xiaolin; Wang, Xingyu; McGinley, Sean - In: International journal of contemporary hospitality management 36 (2024) 1, pp. 218-238
Persistent link: https://www.econbiz.de/10014483413
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Effects of organizational/occupational characteristics and personality traits on hotel manager emotional exhaustion
O'Neill, John; Xiao, Qu - In: International journal of hospitality management 29 (2010) 4, pp. 652-658
Persistent link: https://www.econbiz.de/10008758177
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When customers become scapegoats : how negative gossip about organizational change can cause negative emotions and displaced aggression
Cao, Wenyi; Chen, Lu; Tang, Rong; Zhao, Xinyuan; … - In: Personnel review 54 (2025) 1, pp. 256-283
Persistent link: https://www.econbiz.de/10015198337
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The impact of customer misbehavior on frontline employees' work-family conflict and withdrawal behaviors
Zhao, Xinyuan; Wang, Fujin; Mattila, Anna S.; Leong, … - In: International journal of contemporary hospitality management 36 (2024) 12, pp. 4011-4030
Persistent link: https://www.econbiz.de/10015144222
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An empathy lens into peer service providers : personal versus commercial hosts
Shuqair, Saleh; Pinto, Diego Costa; Mattila, Anna S. - In: International journal of hospitality management 99 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10013328029
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The impact of mood states and surprise cues on satisfaction
Kim, Kyungmin; Mattila, Anna S. - In: International journal of hospitality management 29 (2010) 3, pp. 432-436
Persistent link: https://www.econbiz.de/10003983146
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The impact of prevention versus promotion hope on CSR activities
Kim, Ellen Eun Kyoo; Kang, Juhee; Mattila, Anna S. - In: International journal of hospitality management 31 (2012) 1, pp. 43-51
Persistent link: https://www.econbiz.de/10009406153