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Customer satisfaction in a global economy : challenges for the automobile industry
Johnson, Michael D. - In: Automobilmarktforschung : Nutzenorientierung von …, (pp. 1-14). 1996
Persistent link: https://www.econbiz.de/10001293682
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Achieving customer satisfaction, loyalty, and retention through strategic alignment
Johnson, Michael D. - In: Customer retention in the automotive industry : …, (pp. 117-139). 1997
Persistent link: https://www.econbiz.de/10001299163
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The differential processing of product category and noncomparable choice alternatives
Johnson, Michael D. - In: Journal of consumer research : JCR ; an … 16 (1989) 3, pp. 300-309
Persistent link: https://www.econbiz.de/10001098568
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Decision processing and product comparability : a theory of strategy selection
Johnson, Michael D. - 1983
Persistent link: https://www.econbiz.de/10000811062
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The complex relationship between customer satisfaction and loyalty for automobiles
Auh, Seigyoung - In: Customer retention in the automotive industry : …, (pp. 141-166). 1997
Persistent link: https://www.econbiz.de/10001299162
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Differentiation as a basis for explaining customer satisfaction across industries
Fornell, Claes - In: Journal of economic psychology : research in economic … 14 (1993) 4, pp. 681-696
Persistent link: https://www.econbiz.de/10001161944
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Expectations, perceived performance, and customer satisfaction for a complex service : the case of bank loans
Johnson, Michael D. - In: Journal of economic psychology : research in economic … 17 (1996) 2, pp. 163-182
Persistent link: https://www.econbiz.de/10001204998
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Customer retention in the automotive industry : quality, satisfaction and loyalty
Johnson, Michael D. (ed.); Herrmann, Andreas (contributor);  … - 1997
Persistent link: https://www.econbiz.de/10000640799
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Cognitive and affective identification: exploring the links between different forms of social identification and personality with work attitudes and behavior
Johnson, Michael D.; Morgeson, Frederick P.; Hekman, … - In: Journal of organizational behavior : OB ; the internat. … 33 (2012) 8, pp. 1142-1167
Persistent link: https://www.econbiz.de/10009673731
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Joy and disappointment in the hotel experience : managing relationship segments
Johnson, Michael D.; Olsen, Line Lervik; Andreassen, … - In: Managing service quality : MSQ ; an international journal 19 (2009) 1, pp. 4-30
Persistent link: https://www.econbiz.de/10009525111